East Midlands Care Agency Services Ltd

Thank you so much for your kind words and for taking the time to share your experience with EMCAS. We're truly delighted to hear that your mum is feeling at ease with our carers - that means everything to us.We understand how important and sensitive the decision is when it comes to choosing care for a loved one, and we're honoured that you placed your trust in us. It's also great to know that the app has been a helpful tool for staying connected and informed.Please don't hesitate to reach out if there's ever anything more we can do to support you and your family. We're here for you every step of the way.

Thank you very much for your feedback and for your kind words about our staff - we're so pleased to hear that you're happy with the care they provide.We're truly sorry to hear about the delays you've experienced in the mornings, particularly around the weekends. We understand how important a consistent routine is, and we sincerely apologise for any distress caused when your call is later than expected. While emergencies can sometimes impact our schedule, we recognise that this shouldn't become a regular occurrence.Please be assured that we are actively reviewing our rostering and weekend cover to improve continuity of care. Your feedback helps us do better, and we are committed to making the necessary adjustments.

Thank you so much for your kind and thoughtful feedback. We're delighted to hear that your experience with our carers has been so positive. It means a great deal to us that your husband feels comfortable, understood, and well cared for. We're especially pleased to know he's enjoying his outings and the companionship our team provides.

Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that you feel well cared for and that our carers are treating you with kindness, respect, and compassion. It's wonderful to know they go the extra mile to help with tasks like laundry when they can.We also really appreciate your honest feedback about visit timings. We understand how frustrating it can be when we arrive later than expected. While emergencies do occasionally impact the schedule, we absolutely agree that communication is important, and we will work on improving this going forward. Thank you again for your thoughtful comments, and hopefully we can improve to gain that 100% from you.

Thank you so much for your thoughtful and heartfelt review. We're deeply sorry to hear about your mum's struggles, but we're so glad that the East Midlands Care Agency Services (EMCAS) team has been able to provide her with the care and support she needs during such a difficult time. It's wonderful to hear that she feels comfortable and trusts her carers, and that the team has respected her privacy and dignity. We understand how challenging it must be for you being far away, and we're so happy to know that you can have peace of mind knowing that your mum is in such capable and compassionate hands. Your kind words mean a great deal to the entire EMCAS team, and we will continue to do our best to support both you and your mum. Thank you for sharing your experience, and please don't hesitate to reach out if you need anything further.

Thank you for this wonderful review. We are very proud of our fabulous team at EMCAS and it makes us very happy that you are being well cared for by them all.

Thank you for this lovely review, EMCAS are only interested in providing the best care possible to your mum, and ensuring you are supported as a family. We are very proud and grateful of our wonderful care teams providing the best care!!

Thank you so much for this lovely review. All of the EMCAS team love attending your mum and seeing Bruce (the dog) makes it even more special.

Thank you for your kind words. It was an honour and a privilege to support your mom, dad and your family during the difficult time you all faced. Maintaining dignity and independence is paramount to us and I'm pleased we were able to do this for her. Your mom was such a kind, lovely lady and will be sadly missed by all the EMCAS team.

Thank you so much for your heartfelt review. We are thrilled to hear that you are pleased with the service provided by our team at East Midlands Care Agency Services. Ensuring that our clients receive personalised, professional, and compassionate care is our top priority, and it's incredibly rewarding to know that we met your expectations. We understand how important consistency and familiarity are, especially in making our clients feel comfortable and secure. We're glad to hear that your mum is building a positive relationship with the care staff. Our carers take pride in their work, and it's wonderful to hear that their kindness, respect, and patience have been recognised. Your recommendation means a lot to us. Thank you for entrusting us with your mum's care and for taking the time to share your positive experience. Warm regards.

We appreciate you taking the time to leave such lovely feedback on our service and the recommendation of our services. It is our pleasure to support your Mum and thank you for putting your trust in EMCAS, our team all thoroughly enjoy visiting your Mum and supporting her with her care.

Thanks for your lovely words. We know that family support is just as important as looking after each individual client. Home is where the heart is and we know that family is equally as important.

Thank you for your kind words. We allocate a minimum of 30 minutes of call time for all of our clients so our carers have time to sit and interact with people. This helps with the fight against loneliness.

We really appreciate hearing positive feedback! Thank you so much for your kind words

Thank you for your review. We hope we will continue to meet your expectations. Our care workers love their job and building strong working relationships with people who they support.