East Midlands Care Agency Services Ltd

Carers are enthusiastic and caring. The number of different Carers does mean continuity is adversely affected. However they all seem willing to try and get things right/improve. Communication with office team is good and professional.

I can't thank the team enough. It's not just the wonderful carers - the office staff, the people who manage the bookings, the team leaders, the support team who step in for breaks or emergencies (though thankfully we haven't needed them yet) have all been fantastic. Everyone's been quick to help and nothing's been too much trouble. We would recommend EMCAS services 100%!

My wife has been disabled for four years because her legs no longer bear her weight; I am her primary carer. Because of an ongoing condition, my wife has to go to hospital for treatment from time to time. By using other services we have had awful experiences; by using EMCAS patient transport the experiences have been excellent. Vehicles and the accompanying carers arrive punctually, and accompany us to the appointments with the greatest care. The vehicles are comfortable, and the quality of the care the EMCAS staff provide is caring, professional, friendly. This high standard of care puts my wife at ease so that she is not stressed by the experience. That is worth 'gold' in our opinion.

Whilst I sometimes struggle with communication from the office (if calls have been changed etc), I can say the carers have been life saving and life changing. They have gone above and beyond to help me and I feel like without their support I would have ended up back in hospital. They help me so much and I'm so grateful.

I would like to express as to how PROUD I am to have EMCAS as my Care Provider for the following reasons:- The Office Staff are always POLITE & OBLIGING. Any Concerns are Responded to Quickly. The CARERS themselves are a CREDIT to the COMPANY, they are SMART, POLITE & have RESPECT for your Home. The Care provided is EXCELLENT & the two most important things to me is they keep your DIGNITY & I feel a 100% SAFE in their CARE.

The app is also a plus point to us that don't live with the client.

I am pleased with your service although I am disappointed with the time you sometime you come to get me dressed in the morning,,l feel that l have been for gotten when you don't come till 12 30, l under stand that there is an emergency but it seems to be when one has been every day regularly when it's there weekend of l don't get anyone till 12 to1230, everyone is so good not any complates with the staff.

His outings have been throughly enjoyed and his care has been professional yet understanding.

The care l received is good, the carers are polite and gentle towards me, there manners are polite and can't do enough to keep me clean and dry when they have washed or showered me. If they have time they put laundry on the clothes horse as l can't do my self, l just don't like it when you don't come till 12:30 l know sometimes there is an emergency but could you please let me know when you are going to be that late thank you l will give you 100 percent for care.

Mum has been struggling lately and ended up in hospital with an infection and in pain from a fall, leaving her weak and struggling to get out of bed. She had not been eating or drinking. She had also been having incontinence issues in the night and whilst in bed. The East Midlands Care Agency Services team have been so caring and kind and understanding whilst respecting Mum's modesty and privacy needs especially at this recent time. She loves her carers and trusts them completely. EMCAS have been a godsend for her and me, who is far away. Knowing that EMCAS can care for Mum is a huge relief. I am so grateful for them and cannot praise their staff and service highly enough.

Extremely friendly, polite and respectful staff. Makes my day knowing someone is coming to see and help me 3 times a day. The girls who answer the phone are never too busy to help and spend a couple of minutes for a chat when I am feeling lonely.

An amazing care company who really seems to care about their end users and all their staff both in the office and the carers themselves. I can't thank East Midlands Care Agency Services staff for doing their damndest to our meet mum's requirements. I can finally take a step back and relax in the knowledge the mum is in the best possible hands and she loves her carers. I can't thank them enough after having a previous care company that was only interested in meeting targets and had no interest in the care and job satisfaction of their carers and didn't seem interested in meeting the needs and requirements of their service users. So a very big thank you again to you all at East Midlands Care Agency Services.

A kind caring company who provides an excellent service, the teams that have been sent to us have been excellent and go above and beyond their caring remit. Highly recommended so pleased to have them looking after my wife.

Thank you for your diligent service.

The carers help mum with all sorts that she cannot manage anymore, it is so much reassurance to me that I know someone is going in each day to help, all the carers are so lovely and nothing is too much trouble. They all love Bruce the dog and make a fuss of him, would always recommend East Midlands care Agency to family and friends.

Please convey to everyone at East Midlands Care Agency Services our heartfelt thanks for all the love and excellent care given to mom from the start of her journey with you from early 2023 up until the last few months of her life. The support to us as a family was always gratefully received and took a lot of the worry off our shoulders. Everyone dad and I dealt with from senior management, and back office staff through to the dedicated care team were outstanding. Mom was very grateful to everyone who spent time with her, helping her stay in her own home as she wanted. We were so pleased to have found East Midlands Care Agency Services and we would highly recommend them.

As a new user of East Midlands Care Agency Services, I can only say that my experience so far has been totally positive. All the carers sent to me have been very nice, and skilled in their handling of my wife who has severe dementia.

I was extremely reluctant to use a care agency to enable mum to remain living in her own home and continue to be as independent as possible, but we got to a point where we could not continue to care for mum ourselves. All aspects of the service have been exceptional, from the assessment process to the excellent care and support that the team provide for mum. All the care staff are kind, respectful and patient with mum, ensuring that all of her needs are met. Mum has said on a number of occasions how much she loves the ladies that visit her. The additional and prompt support of the management team when mum has been unwell has been amazing and so reassuring that they are just at the end of the phone. We as a family are so pleased that we chose East Midlands Care Agency they certainly are a premium service and we would highly recommend them.

Thank you so much.

Both my Mother and I would not hesitate to recommend East Midlands Care Agency Services to other potential users and would like to thank them for all their help and support.