East Midlands Care Agency Services Ltd

EMCAS was founded in March 2022 by Michael, following a career in the ambulance service. Through his frontline experience, Michael recognised an opportunity to deliver care in a stronger, more person-centred way. Since then, EMCAS has continued to grow, expanding across the East Midlands and beyond while remaining committed to high-quality, compassionate care.

With hands-on experience in care and specialist training in safeguarding and first aid, our Registered Manager is passionate about supporting both clients and carers. Her leadership helps maintain a safe, compassionate and professional care service.

Our Care Coordinator, Natasha, brings a wealth of experience to the team, having worked within LQCS since 2021 before joining EMCAS Group following the acquisition of LQCS in 2025. She holds a Level 3 qualification in Health and Social Care, a Level 3 Safeguarding qualification and is also a Train the Trainer in Moving and Handling. Natasha plays a key role in supporting carers, coordinating care effectively, and ensuring safe, high-quality care is delivered consistently.

Danielle is the dedicated Office Care Manager at EMCAS Group, bringing a wealth of knowledge and hands-on experience to the team. She holds a Diploma of Higher Education in Health-Related Studies, an A-Level in Health and Social Care, and qualifications in Leadership and Management, combining academic excellence with practical expertise.

A trained “Train the Trainer” professional and FREC 3 certified, Danielle is committed to supporting the growth and development of her colleagues. While she expertly manages the office, she also goes above and beyond to assist every team member across all roles, ensuring smooth operations and high-quality care throughout the organisation.

Joining EMCAS Group in 2023, Jemila brings a strong background in care and administration, ensuring that every enquiry is handled efficiently and that individuals receive the care best suited to their needs. She holds qualifications in Business Administration (NVQ), Health and Social Care Level 3, Safeguarding Level 3, FREC, Dementia Awareness, and Care Planning, combining practical expertise with a deep understanding of person-centred care.

Dedicated and detail-oriented, Jemila works closely with clients and colleagues to make sure care is delivered safely, effectively, and with compassion, supporting EMCAS Group’s commitment to high-quality care.

Eddie is a highly skilled Team Leader at EMCAS Group, bringing a wealth of experience and an impressive range of qualifications to support both clients and colleagues. Fluent in eight languages, he is able to communicate effectively with people from diverse backgrounds, ensuring care is delivered inclusively and with understanding.

Eddie holds a wide array of certifications, including the Care Certificate, Safe Handling of Medication and Avoiding Drug Errors, Mental Health & Disability Awareness, AED & BLS, Sepsis Awareness, Safeguarding Level 2, and comprehensive knowledge of the Mental Capacity Act. With supervision experience and all the Essential Skills Force training, he combines expertise with leadership to guide his team and maintain the highest standards of care.

Kerry is a dedicated Team Leader at EMCAS Group, bringing strong leadership skills and extensive experience in care. She has completed the Essential Skills training from Skills for Care and holds a Level 3 Safeguarding qualification, ensuring that both her team and clients are supported safely and effectively.

Committed, approachable, and knowledgeable, Kerry plays a key role in guiding her team, maintaining high standards of care, and ensuring that everyone receives the support they need.

Valentia is a skilled and dedicated Team Leader at EMCAS Group, combining hands-on care experience with strong leadership expertise. She holds a Bachelor’s degree in Leadership and Management in Adult Care, Health and Social Care Level 2, and is FREC 3 trained. In addition, Valentia has completed Essential Skills for Care training and holds a Supervision Certificate, equipping her to support, guide, and develop her team effectively.

Known for her commitment, professionalism, and person-centred approach, Valentia ensures that her team delivers the highest standards of care while fostering a positive and supportive environment for both colleagues and clients.

Hannah is the Accounts Manager at EMCAS Group, bringing strong financial and project management expertise to the team. She holds a Level 5 Diploma in Management and Leadership as well as a Level 5 CMI qualification, combining advanced management skills with practical experience.

Hannah oversees all client payment enquiries, ensuring efficient and accurate handling while maintaining excellent communication and customer service. Her attention to detail, professionalism, and organisational skills play a key role in supporting the smooth financial operations of EMCAS Group.

Caitlin is the friendly face and creative force behind EMCAS Group, serving as both Receptionist and Social Media Coordinator. She holds a Bachelor’s degree in Photography and combines her creative skills with experience in care, marketing, and web design to manage communications and engage with the community effectively.

Caitlin also holds Safeguarding Level 3, Moving and Handling, and Skills for Care Essential qualifications, ensuring that her work in the office and online reflects both professionalism and a strong understanding of safe, person-centred care.