Submit a Review for East Midlands Care Agency Services Ltd
Woodlands Office Suite, Woodlands, Grimsby Road, Louth, LN11 0SX
View Full Details of East Midlands Care Agency Services LtdLatest Reviews for East Midlands Care Agency Services Ltd
04 July 2025
We are a week in to receiving care from EMCAS and I have nothing but praise for the carers, mum has really felt at ease with them. It's certainly no easy task selecting who to get when it comes to looking after your loved one. Also all of our requirements and requests we have made on calls to the office have been accommodated. The app is also a plus point to us that don't live with the client.
30 May 2025
I am pleased with your service although I am disappointed with the time you sometime you come to get me dressed in the morning,,l feel that l have been for gotten when you don't come till 12 30, l under stand that there is an emergency but it seems to be when one has been every day regularly when it's there weekend of l don't get anyone till 12 to1230, everyone is so good not any complates with the staff.
22 May 2025
So far we have had very helpful,pleasant ,polite and capable carers. A mixture of male and female whom have all taken the time and trouble to get to know my husband,his likes,dislikes,hobbies and interests which makes a huge difference for him to have someone else to chat to. His outings have been throughly enjoyed and his care has been professional yet understanding.
14 April 2025
The care l received is good, the carers are polite and gentle towards me, there manners are polite and can't do enough to keep me clean and dry when they have washed or showered me. If they have time they put laundry on the clothes horse as l can't do my self, l just don't like it when you don't come till 12:30 l know sometimes there is an emergency but could you please let me know when you are going to be that late thank you l will give you 100 percent for care.
25 March 2025
Mum has been struggling lately and ended up in hospital with an infection and in pain from a fall, leaving her weak and struggling to get out of bed. She had not been eating or drinking. She had also been having incontinence issues in the night and whilst in bed. The East Midlands Care Agency Services team have been so caring and kind and understanding whilst respecting Mum's modesty and privacy needs especially at this recent time. She loves her carers and trusts them completely. EMCAS have been a godsend for her and me, who is far away. Knowing that EMCAS can care for Mum is a huge relief. I am so grateful for them and cannot praise their staff and service highly enough.
25 March 2025
Extremely friendly, polite and respectful staff. Makes my day knowing someone is coming to see and help me 3 times a day. The girls who answer the phone are never too busy to help and spend a couple of minutes for a chat when I am feeling lonely.
12 November 2024
The Whole Experience of East Midlands carers looking after my personal needs is exceptional. The carers are always polite and friendly but know when to be professional for my care. The carers have respect for my home and leave my kitchen as tidy as I like it. The hygiene standards are excellent and when it comes to my care they treat me with dignity which means a lot to me and I really have to praise the male carers, they do not make me feel uncomfortable and they also treat me with dignity and respect. What really impressed me was I had to turn a carer away because I was being sick which I have a phobia of and nobody has to be with me. The carer made sure I was OK before he left and literally within minutes my phone rang and it was East Midlands on call carer, the carer who had been to see me had Phoned to let her know I was not well and she was phoning to make sure I was OK and if I needed them all I had to do was call. I have never felt so safe knowing they were there for me, what a brilliant company.
12 November 2024
An amazing care company who really seems to care about their end users and all their staff both in the office and the carers themselves. I can't thank East Midlands Care Agency Services staff for doing their damndest to our meet mum's requirements. I can finally take a step back and relax in the knowledge the mum is in the best possible hands and she loves her carers. I can't thank them enough after having a previous care company that was only interested in meeting targets and had no interest in the care and job satisfaction of their carers and didn't seem interested in meeting the needs and requirements of their service users. So a very big thank you again to you all at East Midlands Care Agency Services.
27 September 2024
A kind caring company who provides an excellent service, the teams that have been sent to us have been excellent and go above and beyond their caring remit. Highly recommended so pleased to have them looking after my wife.
24 September 2024
Excellent service and care providers. If I have any issues/queries they are dealt with promptly. Highly recommend the East Midlands Care Agency and have recommended the service to other people. Thank you for your diligent service.
24 September 2024
The carers help mum with all sorts that she cannot manage anymore, it is so much reassurance to me that I know someone is going in each day to help, all the carers are so lovely and nothing is too much trouble. They all love Bruce the dog and make a fuss of him, would always recommend East Midlands care Agency to family and friends.
13 September 2024
Please convey to everyone at East Midlands Care Agency Services our heartfelt thanks for all the love and excellent care given to mom from the start of her journey with you from early 2023 up until the last few months of her life. The support to us as a family was always gratefully received and took a lot of the worry off our shoulders. Everyone dad and I dealt with from senior management, and back office staff through to the dedicated care team were outstanding. Mom was very grateful to everyone who spent time with her, helping her stay in her own home as she wanted. We were so pleased to have found East Midlands Care Agency Services and we would highly recommend them.
15 July 2024
As a new user of East Midlands Care Agency Services, I can only say that my experience so far has been totally positive. All the carers sent to me have been very nice, and skilled in their handling of my wife who has severe dementia.
17 June 2024
I was extremely reluctant to use a care agency to enable mum to remain living in her own home and continue to be as independent as possible, but we got to a point where we could not continue to care for mum ourselves. All aspects of the service have been exceptional, from the assessment process to the excellent care and support that the team provide for mum. All the care staff are kind, respectful and patient with mum, ensuring that all of her needs are met. Mum has said on a number of occasions how much she loves the ladies that visit her. The additional and prompt support of the management team when mum has been unwell has been amazing and so reassuring that they are just at the end of the phone. We as a family are so pleased that we chose East Midlands Care Agency they certainly are a premium service and we would highly recommend them.
14 May 2024
East Midlands Care Agency Services took over my care in the middle of April. The staff were very reassuring and soon set aside any worries I had. All the staff are so friendly. They go above and beyond. The transition went so smoothly. Thank you so much.
28 March 2024
My Mother has used East Midlands Care Agency Services for approximately five months now. She has got on well with all the carers who have helped her during a difficult period with her health. They have all been supportive, friendly, and helpful and the management has also been ready to step in and give extra support when this was needed. This was necessary last November when Mum was particularly unwell. Both my Mother and I would not hesitate to recommend East Midlands Care Agency Services to other potential users and would like to thank them for all their help and support.
12 March 2024
Amazing staff, it’s so lovely to see the bond my mother has with her carers especially as they do all the intimate care for her. Staff always update me on any issues fast and point me in the right direction whether it be medical advice and which department I need to contact or offer advice from their collective experience to ease the stress that comes with supporting loved ones.
12 March 2024
Staff are very kind and caring towards my mother. All tasks are completed professionally. The only thing my mum struggles with is if the carers arrive before 8 o'clock. Carers will collect my mum's paper on a Saturday morning and will do any shopping she asks for. We have introduced washing and tumble drying on a weekly basis now, and if they have finished before their time, they will sit and have a chat with her.
27 February 2024
East Midlands Care Agency Services cared for my late wife for a long time before I decided to receive care from them as well. The carers have always delivered a high standard of care. They have looked after me and are available 24/7 to call for help. They made a big difference to my wife’s well-being and helped promote her independence. The management has always done their best to support me to continue living in my home now that I live alone. Thank you
22 January 2024
Would highly recommend East Midlands Care Agency Services Ltd, since they have been providing my care, I have to say what a refreshing change it is to be looked after by a company that truly understands and cares about your care needs, along with caring about the carers that work for them, and this reflects in the high quality of care received by the carers, they have made a big difference and a positive impact in my general wellbeing, thank you for everything you do.
Latest Reviews for East Midlands Care Agency Services Ltd
04 July 2025
We are a week in to receiving care from EMCAS and I have nothing but praise for the carers, mum has really felt at ease with them. It's certainly no easy task selecting who to get when it comes to looking after your loved one. Also all of our requirements and requests we have made on calls to the office have been accommodated. The app is also a plus point to us that don't live with the client.
30 May 2025
I am pleased with your service although I am disappointed with the time you sometime you come to get me dressed in the morning,,l feel that l have been for gotten when you don't come till 12 30, l under stand that there is an emergency but it seems to be when one has been every day regularly when it's there weekend of l don't get anyone till 12 to1230, everyone is so good not any complates with the staff.
22 May 2025
So far we have had very helpful,pleasant ,polite and capable carers. A mixture of male and female whom have all taken the time and trouble to get to know my husband,his likes,dislikes,hobbies and interests which makes a huge difference for him to have someone else to chat to. His outings have been throughly enjoyed and his care has been professional yet understanding.
14 April 2025
The care l received is good, the carers are polite and gentle towards me, there manners are polite and can't do enough to keep me clean and dry when they have washed or showered me. If they have time they put laundry on the clothes horse as l can't do my self, l just don't like it when you don't come till 12:30 l know sometimes there is an emergency but could you please let me know when you are going to be that late thank you l will give you 100 percent for care.
25 March 2025
Mum has been struggling lately and ended up in hospital with an infection and in pain from a fall, leaving her weak and struggling to get out of bed. She had not been eating or drinking. She had also been having incontinence issues in the night and whilst in bed. The East Midlands Care Agency Services team have been so caring and kind and understanding whilst respecting Mum's modesty and privacy needs especially at this recent time. She loves her carers and trusts them completely. EMCAS have been a godsend for her and me, who is far away. Knowing that EMCAS can care for Mum is a huge relief. I am so grateful for them and cannot praise their staff and service highly enough.
25 March 2025
Extremely friendly, polite and respectful staff. Makes my day knowing someone is coming to see and help me 3 times a day. The girls who answer the phone are never too busy to help and spend a couple of minutes for a chat when I am feeling lonely.
12 November 2024
The Whole Experience of East Midlands carers looking after my personal needs is exceptional. The carers are always polite and friendly but know when to be professional for my care. The carers have respect for my home and leave my kitchen as tidy as I like it. The hygiene standards are excellent and when it comes to my care they treat me with dignity which means a lot to me and I really have to praise the male carers, they do not make me feel uncomfortable and they also treat me with dignity and respect. What really impressed me was I had to turn a carer away because I was being sick which I have a phobia of and nobody has to be with me. The carer made sure I was OK before he left and literally within minutes my phone rang and it was East Midlands on call carer, the carer who had been to see me had Phoned to let her know I was not well and she was phoning to make sure I was OK and if I needed them all I had to do was call. I have never felt so safe knowing they were there for me, what a brilliant company.
12 November 2024
An amazing care company who really seems to care about their end users and all their staff both in the office and the carers themselves. I can't thank East Midlands Care Agency Services staff for doing their damndest to our meet mum's requirements. I can finally take a step back and relax in the knowledge the mum is in the best possible hands and she loves her carers. I can't thank them enough after having a previous care company that was only interested in meeting targets and had no interest in the care and job satisfaction of their carers and didn't seem interested in meeting the needs and requirements of their service users. So a very big thank you again to you all at East Midlands Care Agency Services.
27 September 2024
A kind caring company who provides an excellent service, the teams that have been sent to us have been excellent and go above and beyond their caring remit. Highly recommended so pleased to have them looking after my wife.
24 September 2024
Excellent service and care providers. If I have any issues/queries they are dealt with promptly. Highly recommend the East Midlands Care Agency and have recommended the service to other people. Thank you for your diligent service.
24 September 2024
The carers help mum with all sorts that she cannot manage anymore, it is so much reassurance to me that I know someone is going in each day to help, all the carers are so lovely and nothing is too much trouble. They all love Bruce the dog and make a fuss of him, would always recommend East Midlands care Agency to family and friends.
13 September 2024
Please convey to everyone at East Midlands Care Agency Services our heartfelt thanks for all the love and excellent care given to mom from the start of her journey with you from early 2023 up until the last few months of her life. The support to us as a family was always gratefully received and took a lot of the worry off our shoulders. Everyone dad and I dealt with from senior management, and back office staff through to the dedicated care team were outstanding. Mom was very grateful to everyone who spent time with her, helping her stay in her own home as she wanted. We were so pleased to have found East Midlands Care Agency Services and we would highly recommend them.
15 July 2024
As a new user of East Midlands Care Agency Services, I can only say that my experience so far has been totally positive. All the carers sent to me have been very nice, and skilled in their handling of my wife who has severe dementia.
17 June 2024
I was extremely reluctant to use a care agency to enable mum to remain living in her own home and continue to be as independent as possible, but we got to a point where we could not continue to care for mum ourselves. All aspects of the service have been exceptional, from the assessment process to the excellent care and support that the team provide for mum. All the care staff are kind, respectful and patient with mum, ensuring that all of her needs are met. Mum has said on a number of occasions how much she loves the ladies that visit her. The additional and prompt support of the management team when mum has been unwell has been amazing and so reassuring that they are just at the end of the phone. We as a family are so pleased that we chose East Midlands Care Agency they certainly are a premium service and we would highly recommend them.
14 May 2024
East Midlands Care Agency Services took over my care in the middle of April. The staff were very reassuring and soon set aside any worries I had. All the staff are so friendly. They go above and beyond. The transition went so smoothly. Thank you so much.
28 March 2024
My Mother has used East Midlands Care Agency Services for approximately five months now. She has got on well with all the carers who have helped her during a difficult period with her health. They have all been supportive, friendly, and helpful and the management has also been ready to step in and give extra support when this was needed. This was necessary last November when Mum was particularly unwell. Both my Mother and I would not hesitate to recommend East Midlands Care Agency Services to other potential users and would like to thank them for all their help and support.
12 March 2024
Amazing staff, it’s so lovely to see the bond my mother has with her carers especially as they do all the intimate care for her. Staff always update me on any issues fast and point me in the right direction whether it be medical advice and which department I need to contact or offer advice from their collective experience to ease the stress that comes with supporting loved ones.
12 March 2024
Staff are very kind and caring towards my mother. All tasks are completed professionally. The only thing my mum struggles with is if the carers arrive before 8 o'clock. Carers will collect my mum's paper on a Saturday morning and will do any shopping she asks for. We have introduced washing and tumble drying on a weekly basis now, and if they have finished before their time, they will sit and have a chat with her.
27 February 2024
East Midlands Care Agency Services cared for my late wife for a long time before I decided to receive care from them as well. The carers have always delivered a high standard of care. They have looked after me and are available 24/7 to call for help. They made a big difference to my wife’s well-being and helped promote her independence. The management has always done their best to support me to continue living in my home now that I live alone. Thank you
22 January 2024
Would highly recommend East Midlands Care Agency Services Ltd, since they have been providing my care, I have to say what a refreshing change it is to be looked after by a company that truly understands and cares about your care needs, along with caring about the carers that work for them, and this reflects in the high quality of care received by the carers, they have made a big difference and a positive impact in my general wellbeing, thank you for everything you do.