Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Ontime Response Healthcare Bognor Regis

stars
stars 05 May 2025
The carers were fantastic. So helpful I don't know what I would have done without them. My grandmother would always say how comfortable she felt lying in bed after she had been cleaned and cared for.
Review from Richard F (Grandson of Client/Service User)
stars
stars 05 May 2025
My mum was end of life, and having Care was not something she wanted I've never had. From the moment three members of staff came to Support my mum with personal care she felt at ease immediately, the care was very dignified and respectful to my mum needs and wants. The carers went above and beyond and even supported us as a family for the short time that we needed them. I am so grateful we met you. You made the short time. My mum had left very special.
Review from D M (Daughter of Client/Service User)
stars
stars 09 April 2025
The girls are very professional and caring and very friendly I'm happy with everything they do It's important to me that cares treat clients with respect and dignity at all times .and they are happy to say hello To my pets this is important also..
Review from Dorisia F (Client / Service User)
stars
stars 09 April 2025
All the team caring for Dad were professional and friendly. There was some limited English with one or two but all the team did their job very well, despite Dad being uncooperative at times and not one ever lost their cherry manner. Dad was cared for at home for around 4 weeks, and we had the same team on a rotation, and Dad often had a laugh with them. When he moved to a nursing home, he missed the friendly team that had been caring for him, and Mum has missed their 3x daily visits and chats.
Review from Sandra L (Daughter of Client/Service User)