Ontime Response Healthcare Bognor Regis

The Track, Station Road, Bognor Regis PO21 1QF
Review Us
9.3 4 Reviews
  • Ontime Response Healthcare Bognor Regis, Bognor Regis
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Caroline Simende (Manager)
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Ontime Response Healthcare Bognor Regis Reviews (4)

9.3

Ontime Response Healthcare Bognor Regis has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Ontime Response Healthcare Bognor Regis has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Ontime Response Healthcare Bognor Regis
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Richard F (Grandson of Client) published on 5 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were fantastic. So helpful I don't know what I would have done without them. My grandmother would always say how comfortable she felt lying in bed after she had been cleaned and cared for.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D M (Daughter of Client) published on 5 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was end of life, and having Care was not something she wanted I've never had.
From the moment three members of staff came to Support my mum with personal care she felt at ease immediately, the care was very dignified and respectful to my mum needs and wants.
The carers went above and beyond
and even supported us as a family for the short time that we needed them.
I am so grateful we met you. You made the short time. My mum had left very special.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dorisia F (Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The girls are very professional and caring and very friendly I'm happy with everything they do
It's important to me that cares treat clients with respect and dignity at all times .and they are happy to say hello To my pets this is important also..
Reply from Caroline Simende, Registered Manager at Ontime Response Healthcare Bognor Regis

Thank you so much for your kind words and for taking the time to share your experience with us.We're truly grateful for your feedback and are delighted to hear that you're happy with the support and care you're receiving. It means a lot to our team to know that our efforts are making a positive difference in your life. Your trust and satisfaction are incredibly important to us, and we'll continue doing our best to provide the high standard of care and support you deserve. If there's ever anything more we can do for you, please don't hesitate to let us know.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra L (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the team caring for Dad were professional and friendly. There was some limited English with one or two but all the team did their job very well, despite Dad being uncooperative at times and not one ever lost their cherry manner. Dad was cared for at home for around 4 weeks, and we had the same team
on a rotation, and Dad often had a laugh with them. When he moved to a nursing home, he missed the friendly team that had been caring for him, and Mum has missed their 3x daily visits and chats.
Reply from Caroline Simende, Registered Manager at Ontime Response Healthcare Bognor Regis

Thank you so much for your kind and thoughtful words. We're truly grateful to hear that your dad felt cared for and was able to share some laughs with the team, even during challenging moments. It's heartening to know that both he and your mum built such a meaningful connection with our carers during those four weeks. We do our best to provide not only professional support but also genuine companionship, so it's lovely to hear that their presence was felt and appreciated. We'll be sure to pass your comments along to the team-they'll be touched to know the positive impact they had on your family. Wishing you all the very best as your dad settles into his new home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Ontime Response Healthcare Bognor Regis is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Ontime Response Healthcare Bognor Regis is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ontime Response Healthcare Bognor Regis is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Ontime Response Healthcare Bognor Regis

What Type of Services does Ontime Response Healthcare Bognor Regis offer?

Ontime Response Healthcare Bognor Regis offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ontime Response Healthcare Bognor Regis to verify any information. View our terms and conditions. Ontime Response Healthcare Bognor Regis has an Basic Service - more info.