
I can always rely on them for help when needed. My husband likes everybody that comes.Merrill D(Wife of Client/Service User)

Always jolly and in a good mood and ready for a laugh. They brighten my day.B D(Friend of Client/Service User)

Our carers know my husband well and are attentive to his complex needs.P H(Wife of Client/Service User)

I can always rely on them for help when needed. My husband likes everybody that comes.Merrill D(Wife of Client/Service User)

Always jolly and in a good mood and ready for a laugh. They brighten my day.B D(Friend of Client/Service User)

Our carers know my husband well and are attentive to his complex needs.P H(Wife of Client/Service User)

Caremark Pulborough improves life for people living in their own home by providing assistance to help them carry out their daily tasks to maintain their independence.
Carers are trained to understand the changing needs of service users and take time to get to know the people they care for to offer a truly personal service.
Personal and domestic care is offered by Caremark staff as well as helping people attend appointments and make visits in the local community.
Care Provided by Caremark Horsham and Pulborough
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Caremark Horsham and Pulborough to get a personalised quote:
The price(s) shown are provided by the agency. Contact Caremark Horsham and Pulborough for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Caremark
- Private Owned
Person in charge
- Martin Jones (Managing Director)
Caremark Horsham and Pulborough Reviews (46)
Caremark Horsham and Pulborough has a Review Score of 9.2 (9.187) out of 10, based on 15 reviews in the last 2 years.
Over all time Caremark Horsham and Pulborough has 46 reviews.
My overall experience with Caremark has been very good. All of my regular carers are excellent at their job and very reliable and prompt at arriving. I can rely on them completely.
My overall experience with Caremark has been very good. All of my regular carers are excellent at their job and very reliable and prompt at arriving. I can rely on them completely.
Thank you so much for your kind words. It is wonderful to hear that your experience with Caremark has been positive. I will make sure your feedback is shared with the team, as it means a great deal to them to know that they are making such a positive difference in our customers lives. Thank you again for taking the time to share your feedback and for trusting us with your care.
All very good, but would be good to have rota, or time is changed to let me know.
All very good, but would be good to have rota, or time is changed to let me know.
Thank you for your feedback. I'm pleased to hear everything else is going well. I completely understand the importance of being informed about any changes to your rota or visit times, and we will ensure that you are notified promptly whenever there is a change. Thank you for taking the time to let us know, as your feedback helps us continue to improve our service.
I find the carers very kind and friendly. Always ready to help me with anything.
I find the carers very kind and friendly. Always ready to help me with anything.
Thank you for your kind review. We are delighted to hear that you find our carers kind, friendly, and always willing to help. Providing compassionate, reliable support is at the heart of everything we do, and your feedback means a great deal to our team. We will be sure to share your lovely...
Thank you for your kind review. We are delighted to hear that you find our carers kind, friendly, and always willing to help. Providing compassionate, reliable support is at the heart of everything we do, and your feedback means a great deal to our team. We will be sure to share your lovely comments with the carers. Thank you for choosing Caremark Pulborough & Horsham and for taking the time to share your experience.
Anita is both dedicated and compassionate, also always on time and an extremely professional in her duties. She is always happy and enthusiastic in her duties and never fails to please my wife who is bedridden with Altimeters. My wife Sheila lights up on sight of Anita.
Anita is both dedicated and compassionate, also always on time and an extremely professional in her duties. She is always happy and enthusiastic in her duties and never fails to please my wife who is bedridden with Altimeters. My wife Sheila lights up on sight of Anita.
Thank you so much for your kind words and wonderful feedback about Anita. It is truly heartwarming to hear the positive impact she has on both you and Sheila. Anita consistently demonstrates the compassion, professionalism, and dedication that we strive for at Caremark Pulborough and Horsham, and...
Thank you so much for your kind words and wonderful feedback about Anita. It is truly heartwarming to hear the positive impact she has on both you and Sheila. Anita consistently demonstrates the compassion, professionalism, and dedication that we strive for at Caremark Pulborough and Horsham, and it is lovely to know that her support brings such comfort and happiness to your wife. We will be sure to share your comments with Anita, as recognition like this means a great deal to our team. Thank you for taking the time to acknowledge her hard work and commitment.
This lady has been a good friend and support for me in her care and help in looking after my husband with his Dementia. I look forward to her visits. Good company.
This lady has been a good friend and support for me in her care and help in looking after my husband with his Dementia. I look forward to her visits. Good company.
Thank you for your lovely words. Its truly heartwarming to hear how much our carers support and companionship mean to you. Providing care with kindness and dedication is at the heart of what we do, and we are so pleased that her visits bring comfort to both you and your husband.Your feedback means so much to us, and we will be sure to pass on your kind words. Thank you for sharing your experience.
I have been delighted with the hour long company 3 times per week from Caremark. We find a great deal in common to talk about so that the hour passes very quickly.
I have been delighted with the hour long company 3 times per week from Caremark. We find a great deal in common to talk about so that the hour passes very quickly.
Thank you so much for sharing your kind thoughts! Were so happy to hear that your time with Caremark has been enjoyable. Its lovely to know that youve found common ground and that your hour together passes so quickly. Our team truly enjoys the opportunity to spend time with you, and were grateful...
Thank you so much for sharing your kind thoughts! Were so happy to hear that your time with Caremark has been enjoyable. Its lovely to know that youve found common ground and that your hour together passes so quickly. Our team truly enjoys the opportunity to spend time with you, and were grateful for the connection weve built. Thank you for trusting us to be a part of your routine its an absolute pleasure!
The carers who come to me in the morning and evening are wonderful people without exception. Nothing is too much trouble for them. Their attitudes are pleasant and friendly. I enjoy their company when they are here.
The carers who come to me in the morning and evening are wonderful people without exception. Nothing is too much trouble for them. Their attitudes are pleasant and friendly. I enjoy their company when they are here.
Thank you so much for your thoughtful feedback. It truly means a lot to us to hear that our carers are making such a positive difference in your daily life. We are delighted that you find them to be wonderful, friendly, and dedicated to your care. Your comments will be shared with the team, as it...
Thank you so much for your thoughtful feedback. It truly means a lot to us to hear that our carers are making such a positive difference in your daily life. We are delighted that you find them to be wonderful, friendly, and dedicated to your care. Your comments will be shared with the team, as it will surely brighten their day! If there's ever anything more we can do to support you, please don't hesitate to let us know. Best wishes.
We have been very happy with the care given by the Caremark Pullborough branch.The staff are always friendly and trustworthy. We had two regular girls, which are very understanding of my husband's condition. They have given us so much support and care. We would be happy to recommend Caremark.
We have been very happy with the care given by the Caremark Pullborough branch.The staff are always friendly and trustworthy. We had two regular girls, which are very understanding of my husband's condition. They have given us so much support and care. We would be happy to recommend Caremark.
Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you have had such a positive experience with our Caremark Pulborough team. Providing compassionate, reliable, and personalised care is at the heart of everything we do, and it means the world to...
Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you have had such a positive experience with our Caremark Pulborough team. Providing compassionate, reliable, and personalised care is at the heart of everything we do, and it means the world to us to know that our team has made a difference in your lives. We will be sure to pass on your lovely comments to the carers they will be so pleased to hear them. Your recommendation is the highest compliment we could receive, and we remain committed to delivering the best possible support to you and your husband.
I have always received excellent service, all the staff are kind and friendly. They always willing to tell me if I am not doing things correctly which is very helpful. I would highly recommend this service to anyone needing support. Thank you.
I have always received excellent service, all the staff are kind and friendly. They always willing to tell me if I am not doing things correctly which is very helpful. I would highly recommend this service to anyone needing support. Thank you.
Thank you so much for your wonderful feedback! We are truly grateful for your support and delighted to hear that you've had such a positive experience with our team. Providing compassionate and professional care is at the heart of what we do, and its wonderful to know that our staffs kindness and support have made a difference for you. Your recommendation means the world to us!
I like the response to change. Carers are punctual. Some carers have not yet won my wife over.
I like the response to change. Carers are punctual. Some carers have not yet won my wife over.
Thank you for your feedback! Were pleased to hear that you find our carers punctual, as reliability is so important in the care we provide. We also appreciate your honesty regarding your wife's experience. Building trust and rapport takes time, and we are committed to ensuring she feels as comfortable and supported as possible.
Your carers are on the whole good, some need more training on how to talk and treat a patient with dementia. Some personal care i.e teeth and shaving get forgotten. Timings over a week can vary up to 2 and a half hours difference. This makes life at home difficult when medication with food has to...
Your carers are on the whole good, some need more training on how to talk and treat a patient with dementia. Some personal care i.e teeth and shaving get forgotten. Timings over a week can vary up to 2 and a half hours difference. This makes life at home difficult when medication with food has to be given. I emailed one staff member in particular back in February 2024 with my concerns. My husband gets very confused when timings are so different from one day to the next. I have had to call the office back on more than one occasion to get an answer to requests.
Thank you for sharing your feedback. We truly appreciate your honesty, as it helps us improve the care we provide. We're glad to hear that many of our carers have met your expectations, but we sincerely regret the concerns you've raised regarding dementia care, personal care, and schedule...
Thank you for sharing your feedback. We truly appreciate your honesty, as it helps us improve the care we provide. We're glad to hear that many of our carers have met your expectations, but we sincerely regret the concerns you've raised regarding dementia care, personal care, and schedule consistency. Ensuring the highest standard of support for your husband is our priority, and we understand how important routine is, especially when it comes to medication and daily care. Please know that we take your concerns seriously and will review our processes to improve consistency and communication. We would love the opportunity to discuss this further and work towards a solution that better supports you and your husband.
Very happy with Caremark - they've enabled mum to stay at home.
Very happy with Caremark - they've enabled mum to stay at home.
Thank you so much for your kind review! We are delighted to hear that Caremark has been able to support your mum and enable her to stay at home where she's most comfortable. It is our mission to provide the best care possible, and your feedback means the world to us. If there's anything else we can do to continue making her experience even better, please don't hesitate to reach out!
All is running very well with all but one carer.
All is running very well with all but one carer.
Thank you for your feedback! We are delighted to hear that things are running so well overall. Your input is invaluable, and we are always here to ensure everything continues to meet your expectations.
It took a time but they got all the things we required. My mum is very fussy, but Caremark satisfied her needs are are always willing to change if required. Keeping the same team visiting Mum is most important and they have achieved that need.
It took a time but they got all the things we required. My mum is very fussy, but Caremark satisfied her needs are are always willing to change if required. Keeping the same team visiting Mum is most important and they have achieved that need.
Thank you so much for your kind words and for taking the time to share your experience with us! We understand how important it is to get things just right, especially when caring for someone as special as your mum. It brings us great joy to know that we have met her needs and provided her with...
Thank you so much for your kind words and for taking the time to share your experience with us! We understand how important it is to get things just right, especially when caring for someone as special as your mum. It brings us great joy to know that we have met her needs and provided her with consistency and comfort through a dedicated team she knows and trusts. Your feedback inspires us to continue striving for excellence, adapting to individual preferences, and ensuring our services always put our customers and their families first.
Excellent care and service from regular carer. Client likes and welcomes this carer, but is not so happy with occasional carers. Occasional carers do not always understand client's needs or condition, so are put off when client says they are find and don't need anything. Regular carer knows how to...
Excellent care and service from regular carer. Client likes and welcomes this carer, but is not so happy with occasional carers. Occasional carers do not always understand client's needs or condition, so are put off when client says they are find and don't need anything. Regular carer knows how to get round this. Communication from office to carers is not always satisfactory e.g informing them there are cameras in the house. Turnover of staff can cause some issues.
Thank you for your feedback. We are thrilled to hear the regular carer provides excellent care and has built such a strong rapport with your mum. We appreciate your honesty about occasional carers and communication challenges, and we are working to ensure all team members are fully informed about...
Thank you for your feedback. We are thrilled to hear the regular carer provides excellent care and has built such a strong rapport with your mum. We appreciate your honesty about occasional carers and communication challenges, and we are working to ensure all team members are fully informed about customer needs and home features like cameras. Your input is invaluable, and we are committed to improving.
We have used Caremark for the past 3 and a half years to care for my husband 4 times per day. In that time I have been pleased with the standard of care given. Our carers know my husband well and are attentive to his complex needs. Recent changes to weekend and bank holiday pricing could become...
We have used Caremark for the past 3 and a half years to care for my husband 4 times per day. In that time I have been pleased with the standard of care given. Our carers know my husband well and are attentive to his complex needs. Recent changes to weekend and bank holiday pricing could become prohibitive in the future.
We are delighted to hear that you have been satisfied with the care provided to your husband over the past three and a half years. Our carers are committed to delivering the highest standard of care and understanding his complex needs. Your positive feedback means a lot to us. Best regards.
On the whole, I am pleased with the care service that I receive. It does occasionally go wrong but that comes with the territory people do go side or have holidays and I accept that as long as I am informed of changes, things happen that are outside of the office's control. So they are not to blame...
On the whole, I am pleased with the care service that I receive. It does occasionally go wrong but that comes with the territory people do go side or have holidays and I accept that as long as I am informed of changes, things happen that are outside of the office's control. So they are not to blame this is not a criticism of the service you provide.
Thank you so much for your understanding and thoughtful feedback. We're glad to hear that overall, you are pleased with the care service you receive. We truly appreciate your patience and acknowledgment that sometimes changes are unavoidable due to circumstances beyond our control. Your recognition...
Thank you so much for your understanding and thoughtful feedback. We're glad to hear that overall, you are pleased with the care service you receive. We truly appreciate your patience and acknowledgment that sometimes changes are unavoidable due to circumstances beyond our control. Your recognition of our efforts to keep you informed is greatly valued. We remain committed to providing the best possible care and communication. If there is anything specific we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your support and understanding.
All the carers are very helpful and pleasant. Always jolly and in a good mood and ready for a laugh. They brighten my day.
All the carers are very helpful and pleasant. Always jolly and in a good mood and ready for a laugh. They brighten my day.
Thank you so much for your feedback! We are delighted to hear that our carers are making such a positive difference in your life. We appreciate your kind words and are grateful for the opportunity to provide care that brightens your day.
Caremark has been extremely helpful and supportive and has provided us with some lovely carers. I have been using Caremark for many years for my husband who is disabled. I can always rely on them for help when needed. My husband likes everybody that comes.
Caremark has been extremely helpful and supportive and has provided us with some lovely carers. I have been using Caremark for many years for my husband who is disabled. I can always rely on them for help when needed. My husband likes everybody that comes.
Thank you so much for your kind words and for taking the time to share your experience with Caremark. We are thrilled to hear that our services have been a reliable source of support for you and your husband over the years. It is heartwarming to know that he enjoys the company of our carers and...
Thank you so much for your kind words and for taking the time to share your experience with Caremark. We are thrilled to hear that our services have been a reliable source of support for you and your husband over the years. It is heartwarming to know that he enjoys the company of our carers and that they have made a positive impact on your lives. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best care possible. Warm regards,
I am glad to be back with Caremark again after a hospital break. Friendly carers, always helpful, always polite and on time. Also good knowing what time to expect the next call.
I am glad to be back with Caremark again after a hospital break. Friendly carers, always helpful, always polite and on time. Also good knowing what time to expect the next call.
Thank you so much for your kind words! We're thrilled to hear that you're happy to be back with Caremark. Our team strives to provide friendly, helpful, and punctual care and it's wonderful to know that this has been your experience. We're also glad that our scheduling system is working well for...
Thank you so much for your kind words! We're thrilled to hear that you're happy to be back with Caremark. Our team strives to provide friendly, helpful, and punctual care and it's wonderful to know that this has been your experience. We're also glad that our scheduling system is working well for you. Your feedback means a lot to us and motivates us to continue providing the best care possible. Welcome back!
News (4)
- 02 Oct 2026
On Saturday 19 September, Martin and Kirsty laced up their walking boots and joined the Horsham Matters Sponsored Walk 2026. The event raised funds for a fantastic local charity while...
- 31 Mar 2025
This story is about how Live-In Care Changed Sarah's life, providing her with the support and companionship she needed. Sarah, an 82-year-old widow living alone, was finding daily tasks increasingly...
- 26 Mar 2025
In the health and social care sector, professionalism, expertise, and compassion define quality service. However, male domiciliary care assistants often face outdated stereotypes, despite the wide acceptance of male nurses...
Accreditations
There are no accreditations posted yet for Caremark Horsham and Pulborough .
Meet the Team (7)

Hello, I’m Martin Jones, the new owner of Caremark Horsham and Pulborough.
After 25 years of running a web design agency, I wanted to pursue a...
Hello, I’m Martin Jones, the new owner of Caremark Horsham and Pulborough.
After 25 years of running a web design agency, I wanted to pursue a career with a deeper purpose and one that had a positive impact on people’s lives.
Although my background isn’t in care, I’ve seen the difference quality home care makes. My wife has worked in the care sector for over 25 years, and my Nan received exceptional care that allowed her to stay independent, comfortable, and happy at home. These experiences inspired me to join Caremark and commit to delivering outstanding, person-centred care.
The future is exciting. My vision for Caremark Horsham is built on three pillars – brand awareness, a strong and passionate team, and delivering quality and compliant care. Ensuring that every customer receives the highest standard of care, enabling them to live independently and with dignity in the place they love most, their own home.

As a Care Manager, I am passionate about delivering person-centred care that enables people to remain independent and continue living in the comfort...
As a Care Manager, I am passionate about delivering person-centred care that enables people to remain independent and continue living in the comfort and familiarity of their own homes. For me, it is about taking the time to get to know each individual, understanding what matters most to them, and supporting them to continue doing the things they enjoy.
I also believe that strong teams are built through communication, teamwork, and supporting one another. I am passionate about empowering our team to provide high-quality care while building genuine relationships with the people we support. When our team feels valued, respected, and supported, they are able to deliver the very best care to our customers.
Outside of work, I am a proud mum to my son. I also have a cat called Lena, who is completely in charge of the household! When I’m not working, I enjoy swimming and spending quality time with my family.

I began my career in adult social care in 2019 as a Care Assistant. Through dedication and professional development, I progressed to the role of Area...
I began my career in adult social care in 2019 as a Care Assistant. Through dedication and professional development, I progressed to the role of Area Coordinator and successfully achieved my NVQ Level 3 in Adult Social Care. I was subsequently promoted to Deputy Care Manager, where I gained valuable leadership and operational experience.
Following the insolvency of my previous company, I joined Caremark as a Care Coordinator, continuing to build on my skills in care planning, team support, and service delivery.
Outside of work, I enjoy spending time with my partner, and we are both keen fans of Formula One and support McLaren, watching the Grand Prix on the weekends.

My name is Helen, and I’m a Care Coordinator at Caremark Pulborough and Horsham. With many years’ experience in Childcare, Project Management, and...
My name is Helen, and I’m a Care Coordinator at Caremark Pulborough and Horsham. With many years’ experience in Childcare, Project Management, and hospitality, I bring a wealth of experience from different sectors to my role. I love a new challenge, and I’m excited for the new adventure Caremark will bring for me!
I am deeply passionate about providing a warm and friendly approach to my role. I will always have a smile on my face and a good morning for everyone!
Outside of work, you can find me spending time with my family and walking with my Frenchie called Duggie! I love a good pub gig, as my husband is part of a soul band!

Hello, I’m Darian, and I’m the Compliance and Administration Co-ordinator at Caremark Pulborough and Horsham. My background started in residential...
Hello, I’m Darian, and I’m the Compliance and Administration Co-ordinator at Caremark Pulborough and Horsham. My background started in residential care and operational roles within regulated environments. I have developed a solid understanding of CQC standards, safeguarding responsibilities, and the importance of maintaining accurate, compliant records.
In my previous role as a Residential Support Worker with Surrey County Council, I worked within strict regulatory frameworks, ensuring documentation, care plans, and incident reporting met required standards while prioritising the wellbeing and safety of young people.

I began my career as a secretary and PA before moving into care work part-time in 2011. After six months, I joined the care sector full-time,...
I began my career as a secretary and PA before moving into care work part-time in 2011. After six months, I joined the care sector full-time, progressing to Senior Carer and achieving my Level 3 Health and Social Care qualification in 2014. In 2015, I lost the use of my left leg and transitioned to the NHS.
Over the next 11 years, I held a variety of roles within the NHS, including Commissioning Support Administrator and Healthcare Assistant for Personalised Care and Support Planning. In 2025, I completed a two-year Level 5 Associate CHC Practitioner apprenticeship with Distinction, becoming the first person to achieve this.
Following an NHS restructure in 2026, I took voluntary redundancy and joined Caremark as a Field Care Supervisor. I am passionate about personalised care and committed to helping people maintain their independence and quality of life. I live with my husband and daughter, have two grown-up stepsons, and enjoy spending time with my family.

I began my career in care following medical advice to change professions, as fifteen years of working permanent night shifts had negatively impacted...
I began my career in care following medical advice to change professions, as fifteen years of working permanent night shifts had negatively impacted my health. In 2022, I relocated to West Sussex for a new beginning and to assist a friend with whom I rescue dogs from Spain. My passion for animals remains an important part of my life.
After joining a local care company as a care assistant, I was promoted to Field Care Supervisor after two years. I remained in this position until the company entered liquidation on November 25, necessitating a transition to a new opportunity. Currently, as the new Field Care Supervisor for the Billingshurst and Horsham areas at Caremark.
I take pride in my strong work ethic, keen attention to detail, and effective problem-solving abilities. I am a good listener, communicate assertively when required, and consistently model high standards by never asking others to do tasks I would not undertake myself.
Frequently Asked Questions about Caremark Horsham and Pulborough
How many Carers does Caremark Horsham and Pulborough employ?
Caremark Horsham and Pulborough employs 65 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Horsham and Pulborough to verify any information. View our terms and conditions. Caremark Horsham and Pulborough has an Enhanced Service -what an Enhanced Service includes.