
I can always rely on them for help when needed. My husband likes everybody that comes.Merrill D(Wife of Client/Service User)

Always jolly and in a good mood and ready for a laugh. They brighten my day.B D(Friend of Client/Service User)

Our carers know my husband well and are attentive to his complex needs.P H(Wife of Client/Service User)

I can always rely on them for help when needed. My husband likes everybody that comes.Merrill D(Wife of Client/Service User)

Always jolly and in a good mood and ready for a laugh. They brighten my day.B D(Friend of Client/Service User)

Our carers know my husband well and are attentive to his complex needs.P H(Wife of Client/Service User)

Caremark Pulborough improves life for people living in their own home by providing assistance to help them carry out their daily tasks to maintain their independence.
Carers are trained to understand the changing needs of service users and take time to get to know the people they care for to offer a truly personal service.
Personal and domestic care is offered by Caremark staff as well as helping people attend appointments and make visits in the local community.
Care Provided by Caremark Horsham and Pulborough
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Caremark Horsham and Pulborough to get a personalised quote:
The price(s) shown are provided by the agency. Contact Caremark Horsham and Pulborough for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Caremark
- Private Owned
Person in charge
- Martin Jones (Managing Director)
Caremark Horsham and Pulborough Reviews (46)
Caremark Horsham and Pulborough has a Review Score of 9.2 (9.187) out of 10, based on 15 reviews in the last 2 years.
Over all time Caremark Horsham and Pulborough has 46 reviews.
Overall, Caremark provides a good service. I do find that there is the occasional chasing and reminding, such as making sure soft drink glasses are washed a bit more regularly. I don’t think they all stay for 1 hour, which I don’t mind if all needs have been met, but very recently Dad has mentioned...
Overall, Caremark provides a good service. I do find that there is the occasional chasing and reminding, such as making sure soft drink glasses are washed a bit more regularly. I don’t think they all stay for 1 hour, which I don’t mind if all needs have been met, but very recently Dad has mentioned 1 carer only staying for 20 minutes.
Thank you for sharing your feedback. We are pleased that you generally find our service satisfactory. Your insights are invaluable as we continuously strive to enhance the care experience. I apologize for any inconvenience caused by reminders and visit durations. Rest assured, we are addressing...
Thank you for sharing your feedback. We are pleased that you generally find our service satisfactory. Your insights are invaluable as we continuously strive to enhance the care experience. I apologize for any inconvenience caused by reminders and visit durations. Rest assured, we are addressing these internally to maintain our high standards. Our care coordinator has been in touch to address these matters directly. Regarding visit durations, we are committed to ensuring all needs are met within the allotted time. We take reports seriously and will investigate thoroughly. Your satisfaction and your father's well-being remain our top priorities. Please don't hesitate to reach out if you have any further concerns. Thank you for entrusting us with your father's care. Warm regards.
I had been taking some strong antibiotics with really severe side effects, 5 days in, I couldn't cope anymore, and phoned my care provider to cancel my call that day and the next few days. Whilst on the phone, the lady who answered my call talked to me, asking quite a few questions and then advised...
I had been taking some strong antibiotics with really severe side effects, 5 days in, I couldn't cope anymore, and phoned my care provider to cancel my call that day and the next few days. Whilst on the phone, the lady who answered my call talked to me, asking quite a few questions and then advised me to talk to my GP or ring 111. I phoned my GP, and he confirmed I was definitely having an allergic reaction and to stop them immediately! This is the difference of quality and standard of care that I have come to expect from this care agency. They know their clients really well, and in spite of the constant business of the company, nothing is too much trouble. Caremark are absolutely first class. I have always been really pleased to be with them, and this is an example to show why they always go above what one would expect.
Thank you for sharing your experience! We're grateful for your kind words and thrilled to hear that our team was able to provide the care and support you needed during a challenging time. Your well-being is our top priority, and we're here to go above and beyond for you. Wishing you continued health and happiness!
The carers and service are brilliant, kind, polite, caring, do a great job, the only trouble is the rota that changes too often without notice. A two-week rota with maybe the same staff would be helpful so we know what time to cook etc.
The carers and service are brilliant, kind, polite, caring, do a great job, the only trouble is the rota that changes too often without notice. A two-week rota with maybe the same staff would be helpful so we know what time to cook etc.
Whilst I realise that it may be necessary to have a male carer, at times I feel more at...
Whilst I realise that it may be necessary to have a male carer, at times I feel more at ease with a female.
The carers provide an excellent service and are always very friendly and welcoming and could not fault them. They work however with difficulties when it comes to travelling time. They finish one job and then have zero travelling time to get to the next even in some cases this is 6 miles away....
The carers provide an excellent service and are always very friendly and welcoming and could not fault them. They work however with difficulties when it comes to travelling time. They finish one job and then have zero travelling time to get to the next even in some cases this is 6 miles away. Management would be advised to take a day out with carers to see the problems they face.
My husband likes them.
Thank you.
My husband likes them.
Thank you.
The care provided to the client remains at an excellent level, and the care is provided by a very good group of carers. However, the management alike is not so good. There are frequent changes to the rotas, both in times and carers. Despite many requests, I am not informed of these changes, and it...
The care provided to the client remains at an excellent level, and the care is provided by a very good group of carers. However, the management alike is not so good. There are frequent changes to the rotas, both in times and carers. Despite many requests, I am not informed of these changes, and it also appears that there are times when the needs of the client are not met in the compiling of the rota. It is rare I get a response to my emails.
Carers have proved to be reliable, helpful, caring and friendly. Always open to offers of helpful instructions. We are both treated with the utmost respect.
Carers have proved to be reliable, helpful, caring and friendly. Always open to offers of helpful instructions. We are both treated with the utmost respect.
We have had twice-weekly visits to see our father for the past year. The purpose of the visits has been linked to Dad's emotional well being. Given his lack of mobility, he has been well uplifted by regular contact with the outside world. Carers have always been considerate, friendly, caring and...
We have had twice-weekly visits to see our father for the past year. The purpose of the visits has been linked to Dad's emotional well being. Given his lack of mobility, he has been well uplifted by regular contact with the outside world. Carers have always been considerate, friendly, caring and professional in their interactions. Thank you.
Caremark carers are always very helpful and increase my confidence in my recovery.
Caremark carers are always very helpful and increase my confidence in my recovery.
I am very satisfied with the care they provide.
However, the management seems persistently unable to remember that I have...
I am very satisfied with the care they provide.
However, the management seems persistently unable to remember that I have requested on many occasions to be told when there is a change in my rota as it can trigger a mental health crisis in my partner, who has PTSD.
Also, my understanding is that the carers are not given adequate travel time between care calls. This means that on many occasions, my carer arrives later than expected and needs to leave slightly earlier to be able to go to their next call with minimum delay.
This is unacceptable from a managing point of view. No one should be expected to go from one place to another in less than a minute, even if the next call is taking place literally next door to the previous one.
Having been recommended Caremark by a friend, I used it to be with my husband if I had to go out and leave him. Then, when I needed help myself. I knew who to turn to!
Having been recommended Caremark by a friend, I used it to be with my husband if I had to go out and leave him. Then, when I needed help myself. I knew who to turn to!
I have had little to do with other care providers to date so don't have much to benchmark against. However, I have been extremely impressed with how you, the fabulous team of carers, have been doing your best to support my mother, who is a very difficult person to deal with and at times, quite...
I have had little to do with other care providers to date so don't have much to benchmark against. However, I have been extremely impressed with how you, the fabulous team of carers, have been doing your best to support my mother, who is a very difficult person to deal with and at times, quite rude. You have demonstrated flexibility and patience - thank you.
Very satisfied with the provision of care. I feel very well cared for by the team of carers - they are most competent and understanding. I have found the service very reliable and regular communication from the head office and care co-ordinators has been very helpful. I cannot recommend this...
Very satisfied with the provision of care. I feel very well cared for by the team of carers - they are most competent and understanding. I have found the service very reliable and regular communication from the head office and care co-ordinators has been very helpful. I cannot recommend this service enough. Thank you for your ongoing care and support.
We have 2 passionate, dedicated and hardworking carers and appreciate all they do. They go above and beyond at all times. However, when they are not available, we have found other carers not to the same standard, which raises the question of selection procedure and the type of training given. This...
We have 2 passionate, dedicated and hardworking carers and appreciate all they do. They go above and beyond at all times. However, when they are not available, we have found other carers not to the same standard, which raises the question of selection procedure and the type of training given. This job, we think, requires practical training but some online may be suitable. Also, new employees should have spot checks for several weeks.
The attendance of our carers has been both helpful and reassuring. They give you peace of mind and a great support.
The attendance of our carers has been both helpful and reassuring. They give you peace of mind and a great support.
Three cheers for them!
Three cheers for them!
Overall a very good service.
Overall a very good service.
I am very happy with my carer and she is very helpful.
I am very happy with my carer and she is very helpful.
I have always been both pleased and satisfied with the care and service provided since 2011; it cannot be faulted.
I have always been both pleased and satisfied with the care and service provided since 2011; it cannot be faulted.
News (4)
- 02 Oct 2026
On Saturday 19 September, Martin and Kirsty laced up their walking boots and joined the Horsham Matters Sponsored Walk 2026. The event raised funds for a fantastic local charity while...
- 31 Mar 2025
This story is about how Live-In Care Changed Sarah's life, providing her with the support and companionship she needed. Sarah, an 82-year-old widow living alone, was finding daily tasks increasingly...
- 26 Mar 2025
In the health and social care sector, professionalism, expertise, and compassion define quality service. However, male domiciliary care assistants often face outdated stereotypes, despite the wide acceptance of male nurses...
Accreditations
There are no accreditations posted yet for Caremark Horsham and Pulborough .
Meet the Team (7)

Hello, I’m Martin Jones, the new owner of Caremark Horsham and Pulborough.
After 25 years of running a web design agency, I wanted to pursue a...
Hello, I’m Martin Jones, the new owner of Caremark Horsham and Pulborough.
After 25 years of running a web design agency, I wanted to pursue a career with a deeper purpose and one that had a positive impact on people’s lives.
Although my background isn’t in care, I’ve seen the difference quality home care makes. My wife has worked in the care sector for over 25 years, and my Nan received exceptional care that allowed her to stay independent, comfortable, and happy at home. These experiences inspired me to join Caremark and commit to delivering outstanding, person-centred care.
The future is exciting. My vision for Caremark Horsham is built on three pillars – brand awareness, a strong and passionate team, and delivering quality and compliant care. Ensuring that every customer receives the highest standard of care, enabling them to live independently and with dignity in the place they love most, their own home.

As a Care Manager, I am passionate about delivering person-centred care that enables people to remain independent and continue living in the comfort...
As a Care Manager, I am passionate about delivering person-centred care that enables people to remain independent and continue living in the comfort and familiarity of their own homes. For me, it is about taking the time to get to know each individual, understanding what matters most to them, and supporting them to continue doing the things they enjoy.
I also believe that strong teams are built through communication, teamwork, and supporting one another. I am passionate about empowering our team to provide high-quality care while building genuine relationships with the people we support. When our team feels valued, respected, and supported, they are able to deliver the very best care to our customers.
Outside of work, I am a proud mum to my son. I also have a cat called Lena, who is completely in charge of the household! When I’m not working, I enjoy swimming and spending quality time with my family.

I began my career in adult social care in 2019 as a Care Assistant. Through dedication and professional development, I progressed to the role of Area...
I began my career in adult social care in 2019 as a Care Assistant. Through dedication and professional development, I progressed to the role of Area Coordinator and successfully achieved my NVQ Level 3 in Adult Social Care. I was subsequently promoted to Deputy Care Manager, where I gained valuable leadership and operational experience.
Following the insolvency of my previous company, I joined Caremark as a Care Coordinator, continuing to build on my skills in care planning, team support, and service delivery.
Outside of work, I enjoy spending time with my partner, and we are both keen fans of Formula One and support McLaren, watching the Grand Prix on the weekends.

My name is Helen, and I’m a Care Coordinator at Caremark Pulborough and Horsham. With many years’ experience in Childcare, Project Management, and...
My name is Helen, and I’m a Care Coordinator at Caremark Pulborough and Horsham. With many years’ experience in Childcare, Project Management, and hospitality, I bring a wealth of experience from different sectors to my role. I love a new challenge, and I’m excited for the new adventure Caremark will bring for me!
I am deeply passionate about providing a warm and friendly approach to my role. I will always have a smile on my face and a good morning for everyone!
Outside of work, you can find me spending time with my family and walking with my Frenchie called Duggie! I love a good pub gig, as my husband is part of a soul band!

Hello, I’m Darian, and I’m the Compliance and Administration Co-ordinator at Caremark Pulborough and Horsham. My background started in residential...
Hello, I’m Darian, and I’m the Compliance and Administration Co-ordinator at Caremark Pulborough and Horsham. My background started in residential care and operational roles within regulated environments. I have developed a solid understanding of CQC standards, safeguarding responsibilities, and the importance of maintaining accurate, compliant records.
In my previous role as a Residential Support Worker with Surrey County Council, I worked within strict regulatory frameworks, ensuring documentation, care plans, and incident reporting met required standards while prioritising the wellbeing and safety of young people.

I began my career as a secretary and PA before moving into care work part-time in 2011. After six months, I joined the care sector full-time,...
I began my career as a secretary and PA before moving into care work part-time in 2011. After six months, I joined the care sector full-time, progressing to Senior Carer and achieving my Level 3 Health and Social Care qualification in 2014. In 2015, I lost the use of my left leg and transitioned to the NHS.
Over the next 11 years, I held a variety of roles within the NHS, including Commissioning Support Administrator and Healthcare Assistant for Personalised Care and Support Planning. In 2025, I completed a two-year Level 5 Associate CHC Practitioner apprenticeship with Distinction, becoming the first person to achieve this.
Following an NHS restructure in 2026, I took voluntary redundancy and joined Caremark as a Field Care Supervisor. I am passionate about personalised care and committed to helping people maintain their independence and quality of life. I live with my husband and daughter, have two grown-up stepsons, and enjoy spending time with my family.

I began my career in care following medical advice to change professions, as fifteen years of working permanent night shifts had negatively impacted...
I began my career in care following medical advice to change professions, as fifteen years of working permanent night shifts had negatively impacted my health. In 2022, I relocated to West Sussex for a new beginning and to assist a friend with whom I rescue dogs from Spain. My passion for animals remains an important part of my life.
After joining a local care company as a care assistant, I was promoted to Field Care Supervisor after two years. I remained in this position until the company entered liquidation on November 25, necessitating a transition to a new opportunity. Currently, as the new Field Care Supervisor for the Billingshurst and Horsham areas at Caremark.
I take pride in my strong work ethic, keen attention to detail, and effective problem-solving abilities. I am a good listener, communicate assertively when required, and consistently model high standards by never asking others to do tasks I would not undertake myself.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Horsham and Pulborough to verify any information. View our terms and conditions. Caremark Horsham and Pulborough has an Enhanced Service -what an Enhanced Service includes.