Caremark Pulborough

Unit 4, The Colonnades, 17 London Road, Pulborough RH20 1AS
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9.4 42 Reviews
  • Caremark Pulborough, Pulborough
Caremark Pulborough improves life for people living in their own home by providing assistance to help them carry out their daily tasks to maintain their independence.

Carers are trained to understand the changing needs of service users and take time to get to know the people they care for to offer a truly personal service.

Personal and domestic care is offered by Caremark staff as well as helping people attend appointments and make visits in the local community.
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Care Provided by Caremark Pulborough

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

These prices are only a guideline, please contact Caremark Pulborough to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Lisa Hurst (Care Manager)

Caremark Pulborough Reviews (42)

9.4

Caremark Pulborough has a Review Score of 9.4 (9.370) out of 10, based on 18 reviews in the last 2 years.
Over all time Caremark Pulborough has 42 reviews.

Overall Experience
  • 23
  • 16
  • 3
  • 0
  • 0
Date Published
  • 42
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  • 11
  • 18
  • 24
Reviewer Connection to Caremark Pulborough
  • 20
  • 9
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 42, showing 21-40
Review from Mike M (Partner of Client) assisted by family/friend published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers provide an excellent service and are always very friendly and welcoming and could not fault them. They work however with difficulties when it comes to travelling time. They finish one job and then have zero travelling time to get to the next even in some cases this is 6 miles away. Management
would be advised to take a day out with carers to see the problems they face.
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Review from K A (Wife of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On-time, very considerate, kind and helpful. Nothing is ever too much trouble.
My husband likes them.
Thank you.
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Review from Jeanette B (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark carers are always very helpful and increase my confidence in my recovery.
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Review from Christine S (Daughter of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had twice-weekly visits to see our father for the past year. The purpose of the visits has been linked to Dad's emotional well being. Given his lack of mobility, he has been well uplifted by regular contact with the outside world. Carers have always been considerate, friendly, caring and professional
in their interactions. Thank you.
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Review from Sheila R (Wife of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers have proved to be reliable, helpful, caring and friendly. Always open to offers of helpful instructions. We are both treated with the utmost respect.
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Review from Brian P (Husband of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to the client remains at an excellent level, and the care is provided by a very good group of carers. However, the management alike is not so good. There are frequent changes to the rotas, both in times and carers. Despite many requests, I am not informed of these changes, and it also
appears that there are times when the needs of the client are not met in the compiling of the rota. It is rare I get a response to my emails.
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Review from M C (Client) published on 21 March 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have been a service user for 18 months now. The Care Support Workers are all very efficient, kind and understanding of me and my partner's challenging circumstances.
I am very satisfied with the care they provide.
However, the management seems persistently unable to remember that I have requested
on many occasions to be told when there is a change in my rota as it can trigger a mental health crisis in my partner, who has PTSD.
Also, my understanding is that the carers are not given adequate travel time between care calls. This means that on many occasions, my carer arrives later than expected and needs to leave slightly earlier to be able to go to their next call with minimum delay.
This is unacceptable from a managing point of view. No one should be expected to go from one place to another in less than a minute, even if the next call is taking place literally next door to the previous one.
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Review from C G (Daughter of Client) published on 24 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had little to do with other care providers to date so don't have much to benchmark against. However, I have been extremely impressed with how you, the fabulous team of carers, have been doing your best to support my mother, who is a very difficult person to deal with and at times, quite rude.
You have demonstrated flexibility and patience - thank you.
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Review from E B (Client) published on 24 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been recommended Caremark by a friend, I used it to be with my husband if I had to go out and leave him. Then, when I needed help myself. I knew who to turn to!
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Review from M F (Client) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the provision of care. I feel very well cared for by the team of carers - they are most competent and understanding. I have found the service very reliable and regular communication from the head office and care co-ordinators has been very helpful. I cannot recommend this service
enough. Thank you for your ongoing care and support.
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Review from E D (Client) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The attendance of our carers has been both helpful and reassuring. They give you peace of mind and a great support.
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Review from D B (Wife of Client) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have 2 passionate, dedicated and hardworking carers and appreciate all they do. They go above and beyond at all times. However, when they are not available, we have found other carers not to the same standard, which raises the question of selection procedure and the type of training given. This job,
we think, requires practical training but some online may be suitable. Also, new employees should have spot checks for several weeks.
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Review from R H (Client) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a very good service.
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Review from M D (Wife of Client) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No matter how rude, obstinate or uncooperative the client, the carers keep their cool and by gentle persuasion and patience are able to do what they came to do.
Three cheers for them!
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Review from T H (Client) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my carer and she is very helpful.
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Review from M D (Client) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been both pleased and satisfied with the care and service provided since 2011; it cannot be faulted.
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Review from D C (Client) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An efficient and caring organisation; both in the back office and the staff employed in the field.
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Review from T C (Client) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good treatment. Apart from the carer who washed my hair and wet the mattress, which had to be replaced at my cost.
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Review from John Y (Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It took me a while to adjust to the addition to my usual one but I am doing so quite well.
Reply from James Lewis, Marketing at Caremark Pulborough
We are very pleased to hear this and we hope that we will fit into your daily adjustments.
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Review from V R (Friend of Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This service is brilliant and a real lifeline for me knowing that she has regular throughout-the-day care and that if anything is amiss or needs attention I will be promptly told. The girls are friendly, warm and unceasingly helpful.
Reply from James Lewis, Marketing at Caremark Pulborough
We would like to thank you for your kind words and we will pass this compliment to our Care and Support Workers.
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Current Review Score: 9.4 (9.370)

Overview of Review Score

The Review Score of 9.4 (9.370) out of 10 for Caremark Pulborough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.370 for Caremark Pulborough is calculated as follows: ( (56 Excellents x 5) + (36 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 108 Ratings = 4.37
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Pulborough is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Caremark

Caremark Pulborough

Job Title: Care Manager, Care co ordinators, Trainer, Social media and recruitment executive, Deputy Manager and Business Development Manager Joined: 2017

Hello and welcome to our dedicated Office Care Team! We understand that navigating care requirements can sometimes feel overwhelming, which is why we're here to provide you with comprehensive support every step of the way.


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