Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Passion Home Care Kendal

stars
stars 14 October 2025
Passion Care are a wonderful company. The carers who look after our son are lovely caring people. They are always cheerful and nice to be around. They listen to us as parents and act on anything we may ask them about our son's care and wellbeing. They keep his flat spotless. Thomas our son is very
well cared for and he is happy. This means the world to us for peace of mind. The management staff are very good too.
Review from Denise W (Mother of Client/Service User)
stars
stars 14 October 2025
Staff are friendly but my sister would like them to spend more time with her. Staff keep the place clean and tidy and are helpful.
Review from Brian T (Brother of Client/Service User)
stars
stars 15 September 2025
My brother is expertly cared for by kind and professional staff who are always cheerful and efficient. My brother's needs are all met, the apartment is kept clean and all tasks are done to the highest level. When my brother presses his call button, the carers respond quickly. Although my brother's
situation is not ideal, his living arrangements have never been so good before. He is happier in himself and we have confidence in the system and staff.
Review from D C (Brother of Client/Service User)
stars
stars 16 April 2024
It is very early days but my son has settled in well and enjoys the care he receives. He likes all the staff.
Review from Chris J (Father of Client/Service User)
stars
stars 15 February 2024
The staff are caring and on and to help when needed. My son is very challenging and don't judge, they have built a relationship with both me and my son. Especially one member of staff in particular, she's my first point of call when needing support. Overall we are happy with the care and support
given.
Review from Sarah B (Mother of Client/Service User)