Submit a Review for GoodOaks Homecare - South Kent
The Panorama, Park Street, Ashford, TN24 8DF
View full details of GoodOaks Homecare - South KentLatest Reviews for GoodOaks Homecare - South Kent
20 June 2025
Excellent provision of all domestic and health needs at any given time always there for my Mother and Father . Always contactable and able to provide help and advice on any number of care and health matters for the elderly . One staff member in particular must be especially commended , but all the
girls were fabulous .
18 June 2025
The carers were all very lovely and good oaks were very good at keeping us to the same 3 carers. They were very sensitive to my mums needs, providing me 3 hours of respite.
The two reasons i have given this a lower score are:
1/ that they changed my session time by an hour on one occassion
without any communication.
2/ that one of the carers consistently turned up more than 20 minutes late and yet still left at the normal time, so my sessions were cut short.
Otherwise i thought they were a lovely company to deal with and very professional.
25 November 2024
I felt the domestic team needed more support in cleaning houses. They were all very friendly and cleaned well, but one hadn't used a steam mop before and used a pack of floor wipes before eventually using the mop! The 2nd made beds but didn't know that pillow protectors went on before the pillow
slips and was sloppy in her cleaning. I asked her to wipe the worktops down, with bleach. Everything was on hand for her to wipe as I asked, the cupboard doors and drawer fronts. I let her go early, as she was clearly not capable. Overall the two others were outstanding. Very good at what they did.
22 November 2024
Being miles away we rely on Good Oaks to make sure our mum is safe and well, which they do admirably. Mum is staunchly independent but (though in denial!) needs looking after to keep that independence. She can be a hard nut to crack but the Good Oaks team has stuck with her and she now looks forward
to their visits each day and enjoys their company. The team is super reliable and supports Mum's needs really well taking the time to chat with her about her day as well as performing the 'looking after' tasks efficiently and professionally.
20 November 2024
A lady came for four Thursdays running, to sit with my husband so I could get about and do things. She was delightful lady. The visits were from 2 until 5.
My husband is in later stages of dementia, and I am looking for further help, maybe, paid for by me, but at an earlier time, as nights are dark
now for me to get out between 2 and 5.
14 November 2024
I found the person who came every two weeks for four hours very efficient, kind and personable. She was a great relief because everything was very stressful and she just came in and got on with what needed to be done.
14 November 2024
This was a huge help to myself, as well as my step-father, he enjoyed the company of two staff member in particular, lovely ladies.
The only criticism was the timing. It was arranged for 12-3pm but wasn't kept to, occasionally much earlier. Overall very happy with the service.
14 November 2024
The management were very helpful. One member of staff, especially, was very hands on. One of the carers, was particularly very friendly and attentive and careful with my fragile mother. A basic cooking course would have helped with food ideas.
14 November 2024
My overall experience has been good. Pleasant and curtious at all times. The carers that visited my home were hard working and friendly and always willing to assist. They were very helpful and willing to undertake any task assigned to them.
30 September 2024
The girls were absolutely great with my husband except for a few blips of not turning up or turning up not requested, we found everything else, care etc very good and have no complaints.
19 September 2024
My mother has support from GoodOaks with live in care. The staff are exceptional at supporting her and we feel reassured that she is receiving the best care and treatment from them. The manager also pops out regularly to support the staff and ensure my mum is happy with everything and being treated
well. I couldn't ask for a better company.
12 August 2024
I was very pleased with the care I received.
30 July 2024
Very helpful.
Very professional.
Polite.
Friendly.
Punctual.
Considerate.
23 July 2024
The care assistant arrived in good time which saved me flapping about before leaving and I also could show her around the house and explain a few things. My husband was happy to be left with the care assistant. On my return I noticed that he had been given his lunch and drinks. They had been out for
a walk; she had helped him with his word searches and had started a new jigsaw with him. She was pleasant and friendly, there were no issues.
23 July 2024
Every person I have met and spoken to has been polite and respectful.
They have enabled me to have some free time to myself which I am very grateful for.
I felt reassured that my husband was in good care.
It has been crucial for me to have time away for my mental well-being to have a break from
an exhausting routine.
25 March 2024
The service rendered by this care company has been pleasant and exceptional. The manager, and the carer assigned to support me daily had been very helpful and friendly. They treat me as though I am one of their family members and that means a lot as I don't have any of my immediate family members
around me, except for my little boy. Thank you for your continuous support. It is very much appreciated.
Latest Reviews for GoodOaks Homecare - South Kent
20 June 2025
Excellent provision of all domestic and health needs at any given time always there for my Mother and Father . Always contactable and able to provide help and advice on any number of care and health matters for the elderly . One staff member in particular must be especially commended , but all the
girls were fabulous .
18 June 2025
The carers were all very lovely and good oaks were very good at keeping us to the same 3 carers. They were very sensitive to my mums needs, providing me 3 hours of respite.
The two reasons i have given this a lower score are:
1/ that they changed my session time by an hour on one occassion
without any communication.
2/ that one of the carers consistently turned up more than 20 minutes late and yet still left at the normal time, so my sessions were cut short.
Otherwise i thought they were a lovely company to deal with and very professional.
25 November 2024
I felt the domestic team needed more support in cleaning houses. They were all very friendly and cleaned well, but one hadn't used a steam mop before and used a pack of floor wipes before eventually using the mop! The 2nd made beds but didn't know that pillow protectors went on before the pillow
slips and was sloppy in her cleaning. I asked her to wipe the worktops down, with bleach. Everything was on hand for her to wipe as I asked, the cupboard doors and drawer fronts. I let her go early, as she was clearly not capable. Overall the two others were outstanding. Very good at what they did.
22 November 2024
Being miles away we rely on Good Oaks to make sure our mum is safe and well, which they do admirably. Mum is staunchly independent but (though in denial!) needs looking after to keep that independence. She can be a hard nut to crack but the Good Oaks team has stuck with her and she now looks forward
to their visits each day and enjoys their company. The team is super reliable and supports Mum's needs really well taking the time to chat with her about her day as well as performing the 'looking after' tasks efficiently and professionally.
20 November 2024
A lady came for four Thursdays running, to sit with my husband so I could get about and do things. She was delightful lady. The visits were from 2 until 5.
My husband is in later stages of dementia, and I am looking for further help, maybe, paid for by me, but at an earlier time, as nights are dark
now for me to get out between 2 and 5.
14 November 2024
I found the person who came every two weeks for four hours very efficient, kind and personable. She was a great relief because everything was very stressful and she just came in and got on with what needed to be done.
14 November 2024
This was a huge help to myself, as well as my step-father, he enjoyed the company of two staff member in particular, lovely ladies.
The only criticism was the timing. It was arranged for 12-3pm but wasn't kept to, occasionally much earlier. Overall very happy with the service.
14 November 2024
The management were very helpful. One member of staff, especially, was very hands on. One of the carers, was particularly very friendly and attentive and careful with my fragile mother. A basic cooking course would have helped with food ideas.
14 November 2024
My overall experience has been good. Pleasant and curtious at all times. The carers that visited my home were hard working and friendly and always willing to assist. They were very helpful and willing to undertake any task assigned to them.
30 September 2024
The girls were absolutely great with my husband except for a few blips of not turning up or turning up not requested, we found everything else, care etc very good and have no complaints.
19 September 2024
My mother has support from GoodOaks with live in care. The staff are exceptional at supporting her and we feel reassured that she is receiving the best care and treatment from them. The manager also pops out regularly to support the staff and ensure my mum is happy with everything and being treated
well. I couldn't ask for a better company.
12 August 2024
I was very pleased with the care I received.
30 July 2024
Very helpful.
Very professional.
Polite.
Friendly.
Punctual.
Considerate.
23 July 2024
The care assistant arrived in good time which saved me flapping about before leaving and I also could show her around the house and explain a few things. My husband was happy to be left with the care assistant. On my return I noticed that he had been given his lunch and drinks. They had been out for
a walk; she had helped him with his word searches and had started a new jigsaw with him. She was pleasant and friendly, there were no issues.
23 July 2024
Every person I have met and spoken to has been polite and respectful.
They have enabled me to have some free time to myself which I am very grateful for.
I felt reassured that my husband was in good care.
It has been crucial for me to have time away for my mental well-being to have a break from
an exhausting routine.
25 March 2024
The service rendered by this care company has been pleasant and exceptional. The manager, and the carer assigned to support me daily had been very helpful and friendly. They treat me as though I am one of their family members and that means a lot as I don't have any of my immediate family members
around me, except for my little boy. Thank you for your continuous support. It is very much appreciated.