GoodOaks Homecare - South Kent

The Panorama, Park Street, Ashford TN24 8DF
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9.5 16 Reviews
  • GoodOaks Homecare - South Kent, Ashford
GoodOaks Homecare - South Kent offers people the support they need in the comfort of their own home.

Caring, skilled staff offer home care services such as personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping etc.

Staff can also offer companionship, complex care and respite care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Ernest Incoom (Director)

GoodOaks Homecare - South Kent Reviews (16)

9.5

GoodOaks Homecare - South Kent has a Review Score of 9.5 (9.549) out of 10, based on 16 reviews in the last 2 years.
Over all time GoodOaks Homecare - South Kent has 16 reviews.

Overall Experience
  • 8
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Date Published
  • 16
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  • 16
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Reviewer Connection to GoodOaks Homecare - South Kent
  • 5
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  • 5
  • 1
Total of 16, showing 1-16
Review from M R (Son of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent provision of all domestic and health needs at any given time always there for my Mother and Father . Always contactable and able to provide help and advice on any number of care and health matters for the elderly . One staff member in particular must be especially commended , but all the
girls were fabulous .
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your very kind words. We are glad we are able to assist you and your family. I will pass this feedback over to the team supporting your loved ones.

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Review from A A (Daughter of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers were all very lovely and good oaks were very good at keeping us to the same 3 carers. They were very sensitive to my mums needs, providing me 3 hours of respite.
The two reasons i have given this a lower score are:
1/ that they changed my session time by an hour on one occassion without
any communication.
2/ that one of the carers consistently turned up more than 20 minutes late and yet still left at the normal time, so my sessions were cut short.
Otherwise i thought they were a lovely company to deal with and very professional.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your honest feedback. We really appreciate the opportunity to learn from our mistakes and have since had further training in communication and time keeping for our staff in the office and visiting carers. This has allowed us to ensure that others are not affected in the same way, thus ensuring a more consistent support service.

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Review from J T (Client) published on 25 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I felt the domestic team needed more support in cleaning houses. They were all very friendly and cleaned well, but one hadn't used a steam mop before and used a pack of floor wipes before eventually using the mop! The 2nd made beds but didn't know that pillow protectors went on before the pillow slips
and was sloppy in her cleaning. I asked her to wipe the worktops down, with bleach. Everything was on hand for her to wipe as I asked, the cupboard doors and drawer fronts. I let her go early, as she was clearly not capable. Overall the two others were outstanding. Very good at what they did.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your honest review. I have taken your comment on board and am planning a training programme for our staff for moving forward in order to aid them in areas they are not sure of.

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Review from S M (Daughter of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being miles away we rely on Good Oaks to make sure our mum is safe and well, which they do admirably. Mum is staunchly independent but (though in denial!) needs looking after to keep that independence. She can be a hard nut to crack but the Good Oaks team has stuck with her and she now looks forward
to their visits each day and enjoys their company. The team is super reliable and supports Mum's needs really well taking the time to chat with her about her day as well as performing the 'looking after' tasks efficiently and professionally.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you very much for your kind review. We also look forward to seeing her each day and look forward to continuing our support for her for as long as she requires it.

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Review from Carol B (Wife of Client) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lady came for four Thursdays running, to sit with my husband so I could get about and do things. She was delightful lady. The visits were from 2 until 5.
My husband is in later stages of dementia, and I am looking for further help, maybe, paid for by me, but at an earlier time, as nights are dark
now for me to get out between 2 and 5.
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Review from H T (Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the person who came every two weeks for four hours very efficient, kind and personable. She was a great relief because everything was very stressful and she just came in and got on with what needed to be done.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your very kind review. I will pass this over to the carer who attended.

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Review from Julie H (Daughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
This was a huge help to myself, as well as my step-father, he enjoyed the company of two staff member in particular, lovely ladies.
The only criticism was the timing. It was arranged for 12-3pm but wasn't kept to, occasionally much earlier. Overall very happy with the service.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your very kind review. I will be sure to pass the timing issue over to our coordination team in order to do better moving forwards.

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Review from D S (Daughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management were very helpful. One member of staff, especially, was very hands on. One of the carers, was particularly very friendly and attentive and careful with my fragile mother. A basic cooking course would have helped with food ideas.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you very much for your kind words. I will be sure to take the cooking course into consideration for the next training event.

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Review from C O (Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My overall experience has been good. Pleasant and curtious at all times. The carers that visited my home were hard working and friendly and always willing to assist. They were very helpful and willing to undertake any task assigned to them.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you so much for your very kind comments. I will be sure to pass this over to the team who attended.

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Review from J U (Wife of Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls were absolutely great with my husband except for a few blips of not turning up or turning up not requested, we found everything else, care etc very good and have no complaints.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your kind feedback. I am glad we were able to sort out the blips we had at the beginning and you are now happy with the service you are receiving from us.

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Review from J P (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has support from GoodOaks with live in care. The staff are exceptional at supporting her and we feel reassured that she is receiving the best care and treatment from them. The manager also pops out regularly to support the staff and ensure my mum is happy with everything and being treated
well. I couldn't ask for a better company.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your kind words. It has been lovely getting to know you and your mum during your time with us and we are delighted to hear that you are happy with us and our company.

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Review from C C (Client) assisted by family/friend published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased with the care I received.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your review. It was a pleasure to support you.

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Review from M S (Wife of Client) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful.
Very professional.
Polite.
Friendly.
Punctual.
Considerate.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your very kind review of our services. Our staff team enjoyed supporting you both.

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Review from Anna B (Wife of Client) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care assistant arrived in good time which saved me flapping about before leaving and I also could show her around the house and explain a few things. My husband was happy to be left with the care assistant. On my return I noticed that he had been given his lunch and drinks. They had been out for
a walk; she had helped him with his word searches and had started a new jigsaw with him. She was pleasant and friendly, there were no issues.
Reply from Julie Button, Manager at GoodOaks Homecare - South Kent

Thank you for your kind words. The carer thoroughly enjoyed spending the day with your husband.

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Review from Louvain T (Wife of Client) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every person I have met and spoken to has been polite and respectful.
They have enabled me to have some free time to myself which I am very grateful for.
I felt reassured that my husband was in good care.
It has been crucial for me to have time away for my mental well-being to have a break from
an exhausting routine.
Reply from Julie Button, Manager at GoodOaks Homecare - South Kent

Thank you so much for your kind words. It is a pleasure to provide the support to you both, and we look forward to continuing to provide this for you.

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Review from M B (Client) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service rendered by this care company has been pleasant and exceptional. The manager, and the carer assigned to support me daily had been very helpful and friendly. They treat me as though I am one of their family members and that means a lot as I don't have any of my immediate family members around
me, except for my little boy. Thank you for your continuous support. It is very much appreciated.
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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for GoodOaks Homecare - South Kent is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.549 for GoodOaks Homecare - South Kent is calculated as follows: ( (53 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 91 Ratings = 4.549
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - South Kent is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (1)

Ernest

Ernest Incoom

Job Title: Director Joined: 2023

I firmly believe everyone deserves to age with dignity and grace, surrounded by a supportive and caring environment – preferably in the comfort of their home. The person-centred care we deliver is designed to work around each individual we meet and is flexible, and friendly with our client's needs being our number one priority.

Frequently Asked Questions about GoodOaks Homecare - South Kent

What Type of Services does GoodOaks Homecare - South Kent offer?

GoodOaks Homecare - South Kent offers Home Care.

How many Carers does GoodOaks Homecare - South Kent employ?

GoodOaks Homecare - South Kent employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - South Kent to verify any information. View our terms and conditions. GoodOaks Homecare - South Kent has an Enhanced Service - more info.