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Wises Oast Business Centre, Wises Lane, Borden, Sittingbourne, ME9 8LR
View Full Details of SureCare SwaleLatest Reviews for SureCare Swale
13 November 2025
This care agency has been nothing but a godsend to me in getting the right care at the right time for the service user. The care managers are responsive, friendly and flexible. Nothing too much trouble for them. The carers themselves are on time and deal with the client in a very professional yet empathetic manner. Dealing with anyone with memory loss can be frustrating but they deal with Lizzie with calmness whilst allowing her to maintain her independence. Jenny and Abi are a real asset to the company
05 November 2025
From the outset all staff have made my husband and I feel supported. The initial meeting was a fact find for all parties and we all laughed and relaxed throughout the session. I have peace of mind knowing that my husband will be well looked after when I'm at work even when I lock the carers out! Any additional requests are quickly accommodated from supporting with medication to a spot of cleaning through the house. The staff are compassionate and it's great that the carers are allocated to clients so that they build a really trusting relationship. As the wife of a client the support given to my husband makes my life more settled and reduces worries whilst I'm not at home.
23 October 2025
I have been using Surecare for the past 6 months for my 97 year old mum for both mornings and evenings. I am so glad I found them. They have been excellent and I highly recommend them. My mum at first was resistant to any carers as she had lived independently for years but within a short time had warmed to her carers. They act professionally and at the same time are compassionate and efficient. Surecare have been extremely responsive when I have messaged them to change anything and do their best to accomodate my requests asap. They keep detailed notes and will give me any useful feedback. The carers have been very reliable and their time keeping has been very good. I have been very impressed and am very comfortable with the Surecare Team.
16 October 2025
I have been using sure care for domestic cleaning for almost a year now and it has been a very positive experience, the 2 ladies who come to my house Bev and Liv do a great job, they're both very friendly, professional and efficient and have made a huge difference to me by tackling the jobs I am no longer able to do. The management and office staff are very efficient keeping me informed of i any unavoidable changes to the schedule which have been minimal. Overall I can not fault sure care and wouldn't hesitate to recommend them to family or friends.
26 June 2025
My mum has needed an increase in care due to ill health. Sure Care have worked wonders to find suitable visits to meet her needs and mum absolutely loves the carers. Recently, mum had to stay in hospital and the management team were at the end of the phone offering advice and support whenever we needed it to help mum when she returned home. This advice was invaluable and made navigating the discharge process a bit easier. The management team and their care team, are extremely knowledgeable and really care about the people they visit treating them, and us, like family. Mum is very happy with how she is treated, which really matters.
09 May 2025
I can't praise this company enough,they go over and beyond to look after my mum,they always look clean and smart,always friendly and do a fantastic job . They accomodate the times I need,are happy to change things at short notice and are overall an excellent care company.
25 April 2025
We engaged SureCare Swale in late February 2025 for two visits per day for my mother. Carers have visited on time every day since and they are the same people and so familiar to Mum. They are very caring, chat to Mum, and communicate any concerns about Mum's health through mangement to us. They follow the support plan and record visits very thoroughly. Management is very open to discussion and tailoring of needs for Mum.
26 March 2025
My experience of SureCare Swale has been very positive. I only need half hour per week and the company are happy to accommodate me. The cleaner I have is marvellous and the communication is excellent.
07 February 2025
Only had care for one day per week up till now, but found all the carers very willing to do things as my needs dictate, very happy with the service and the staff up until now especially the time keeping.
07 February 2025
All your carers are polite, kind and helpful. I have no more to say other than I wouldn't change any of them! Thank you for all your help and support especially where I have messed up your rotas with my hospital appointments!
28 October 2024
Carers have come in are efficient and helpful, I can contact the manager at any time and speak about my worries. Staff are kind-hearted and will take time to chat to me. Very pleased with my service.
Latest Reviews for SureCare Swale
13 November 2025
This care agency has been nothing but a godsend to me in getting the right care at the right time for the service user. The care managers are responsive, friendly and flexible. Nothing too much trouble for them. The carers themselves are on time and deal with the client in a very professional yet empathetic manner. Dealing with anyone with memory loss can be frustrating but they deal with Lizzie with calmness whilst allowing her to maintain her independence. Jenny and Abi are a real asset to the company
05 November 2025
From the outset all staff have made my husband and I feel supported. The initial meeting was a fact find for all parties and we all laughed and relaxed throughout the session. I have peace of mind knowing that my husband will be well looked after when I'm at work even when I lock the carers out! Any additional requests are quickly accommodated from supporting with medication to a spot of cleaning through the house. The staff are compassionate and it's great that the carers are allocated to clients so that they build a really trusting relationship. As the wife of a client the support given to my husband makes my life more settled and reduces worries whilst I'm not at home.
23 October 2025
I have been using Surecare for the past 6 months for my 97 year old mum for both mornings and evenings. I am so glad I found them. They have been excellent and I highly recommend them. My mum at first was resistant to any carers as she had lived independently for years but within a short time had warmed to her carers. They act professionally and at the same time are compassionate and efficient. Surecare have been extremely responsive when I have messaged them to change anything and do their best to accomodate my requests asap. They keep detailed notes and will give me any useful feedback. The carers have been very reliable and their time keeping has been very good. I have been very impressed and am very comfortable with the Surecare Team.
16 October 2025
I have been using sure care for domestic cleaning for almost a year now and it has been a very positive experience, the 2 ladies who come to my house Bev and Liv do a great job, they're both very friendly, professional and efficient and have made a huge difference to me by tackling the jobs I am no longer able to do. The management and office staff are very efficient keeping me informed of i any unavoidable changes to the schedule which have been minimal. Overall I can not fault sure care and wouldn't hesitate to recommend them to family or friends.
26 June 2025
My mum has needed an increase in care due to ill health. Sure Care have worked wonders to find suitable visits to meet her needs and mum absolutely loves the carers. Recently, mum had to stay in hospital and the management team were at the end of the phone offering advice and support whenever we needed it to help mum when she returned home. This advice was invaluable and made navigating the discharge process a bit easier. The management team and their care team, are extremely knowledgeable and really care about the people they visit treating them, and us, like family. Mum is very happy with how she is treated, which really matters.
09 May 2025
I can't praise this company enough,they go over and beyond to look after my mum,they always look clean and smart,always friendly and do a fantastic job . They accomodate the times I need,are happy to change things at short notice and are overall an excellent care company.
25 April 2025
We engaged SureCare Swale in late February 2025 for two visits per day for my mother. Carers have visited on time every day since and they are the same people and so familiar to Mum. They are very caring, chat to Mum, and communicate any concerns about Mum's health through mangement to us. They follow the support plan and record visits very thoroughly. Management is very open to discussion and tailoring of needs for Mum.
26 March 2025
My experience of SureCare Swale has been very positive. I only need half hour per week and the company are happy to accommodate me. The cleaner I have is marvellous and the communication is excellent.
07 February 2025
Only had care for one day per week up till now, but found all the carers very willing to do things as my needs dictate, very happy with the service and the staff up until now especially the time keeping.
07 February 2025
All your carers are polite, kind and helpful. I have no more to say other than I wouldn't change any of them! Thank you for all your help and support especially where I have messed up your rotas with my hospital appointments!
28 October 2024
Carers have come in are efficient and helpful, I can contact the manager at any time and speak about my worries. Staff are kind-hearted and will take time to chat to me. Very pleased with my service.