SureCare Swale

Wises Oast Business Centre, Wises Lane, Borden, Sittingbourne ME9 8LR
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9.8 12 Reviews
  • SureCare Swale, Sittingbourne
SureCare Swale is part of a larger network of franchises that is about to celebrate 30 years of exceptional care in the industry.
The team strive to help clients to stay as independent as possible to enhance their quality of life, in the comfort of their own homes.
They offer a wide range of services from personal care to coastal beach trips all the way through to changing a light bulb.
The manager has a strong managerial background, and uses this to ensure that all care givers are fully trained to make sure they are caring compassionate and dependable.
All staff are heavily screened with DBS checks and references to ensure the safety of clients.
With SureCare Swale you can rest assured that your loved ones are in safe hands.
All staff are given the opportunity for career progression to motivate them to grow within the company and become a part of the family.
They offer many benefits including monthly awards schemes and many more.
All these services help them to create tailored care packages to make each client's life journey unique.
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Care Provided by SureCare Swale

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21.50 – £29
  • Weekly Live-in Care Fees: £1500 – £1750

Rate of UNREGULATED starting from £13.50 - for example Companionship, trips out, shopping, cleaning and more


Rate of REGULATED starting from £19- for example medication, personal care, food and drink and more

These prices are only a guideline, please contact SureCare Swale to find out the exact price for your requirements.

Contact SureCare Swale to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SureCare Swale to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Stephanie Kew (Registered Manager)

SureCare Swale Reviews (12)

9.8

SureCare Swale has a Review Score of 9.8 (9.800) out of 10, based on 12 reviews in the last 2 years.
Over all time SureCare Swale has 12 reviews.

Overall Experience
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Total of 12, showing 1-12
Review from H G (Daughter of Client) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted a few care providers, but Surecare came out top from the first phone call. Full of empathy, explaining how they prepare care packages personal to each client. After a home visit with Mum and them taking lots of notes they prepared the perfect package for Mum. The carers that visit are very
kind and chat to Mum making her feel at ease. The same carers visit so she has got to know them. Everyone wants the best for Mum, they are always happy to amend the package so Mum gets the best care. Nothing is to much trouble, and they respond to requests very quickly. A great team.
Reply from Lisa Khalique, Manager Director at SureCare SwaleThank you so much for sharing this lovely review. It means a great deal to us to know that your mum feels comfortable and supported, and that youve felt reassured throughout the process. Getting to know her and tailoring her care has truly been our pleasure, and the team will be thrilled to hear your kind words. Were always here for you both, and well continue doing everything we can to make sure your mum receives the care she deserves.
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Review from Clare B (Friend of Client) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care agency has been nothing but a godsend to me in getting the right care at the right time for the service user.
The care managers are responsive, friendly and flexible. Nothing too much trouble for them.
The carers themselves are on time and deal with the client in a very professional yet
empathetic manner. Dealing with anyone with memory loss can be frustrating but they deal with Lizzie with calmness whilst allowing her to maintain her independence. Jenny and Abi are a real asset to the company
Reply from Lisa khalique, Director at SureCare SwaleThank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with our team. Providing the right care at the right time is at the heart of what we do, and it's wonderful to know that this has made a real difference.

I'll be sure to pass your lovely comments on to Jenny and Abi - they'll be so pleased to know their professionalism and empathy are appreciated. We're very proud of our care team and their commitment to supporting clients with patience, respect, and understanding.

Thank you again for taking the time to share your experience.
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Review from Claire T (Wife of Client) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the outset all staff have made my husband and I feel supported. The initial meeting was a fact find for all parties and we all laughed and relaxed throughout the session. I have peace of mind knowing that my husband will be well looked after when I'm at work even when I lock the carers out! Any
additional requests are quickly accommodated from supporting with medication to a spot of cleaning through the house. The staff are compassionate and it's great that the carers are allocated to clients so that they build a really trusting relationship. As the wife of a client the support given to my husband makes my life more settled and reduces worries whilst I'm not at home.
Reply from Lisa khalique, Director at SureCare SwaleThank you so much for your lovely feedback. Its wonderful to hear youve felt supported and at ease from the start. All our carers and management too love visiting, having a chat, and sharing a bit of banter. Its those connections that make what we do so rewarding. Your kind words mean a lot to all of us!
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Review from Helen T (Daughter of Client) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Surecare for the past 6 months for my 97 year old mum for both mornings and evenings. I am so glad I found them. They have been excellent and I highly recommend them.
My mum at first was resistant to any carers as she had lived independently for years but within a short time had
warmed to her carers. They act professionally and at the same time are compassionate and efficient. Surecare have been extremely responsive when I have messaged them to change anything and do their best to accomodate my requests asap. They keep detailed notes and will give me any useful feedback. The carers have been very reliable and their time keeping has been very good. I have been very impressed and am very comfortable with the Surecare Team.
Reply from Lisa Khalique, Registered Manager at SureCare SwaleThank you so much for your lovely words it truly means the world to us. Were so pleased to hear that mum has felt comfortable and cared for by our team, especially after living independently for so long. Its been a real privilege to support her and to get to know you both over the past months.

Well be sure to share your feedback with all the carers involved theyll be delighted to know their efforts have made such a positive difference. Thank you for your continued trust in us, it means a lot. Were so grateful to be part of mums care journey.
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Review from D B (Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using sure care for domestic cleaning for almost a year now and it has been a very positive experience, the 2 ladies who come to my house Bev and Liv do a great job, they're both very friendly, professional and efficient and have made a huge difference to me by tackling the jobs I am no
longer able to do.


The management and office staff are very efficient keeping me informed of i any unavoidable changes to the schedule which have been minimal.


Overall I can not fault sure care and wouldn't hesitate to recommend them to family or friends.

Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you so much for your kind words and for taking the time to share your experience. Were delighted to hear that Bev and Liv have made such a positive difference for you they'll be so pleased to know their hard work is appreciated! We also appreciate your recognition of our office teams efforts to keep everything running smoothly. Its a pleasure to support you, and we truly value your continued trust in Sure Care
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Review from Emma B (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has needed an increase in care due to ill health. Sure Care have worked wonders to find suitable visits to meet her needs and mum absolutely loves the carers.
Recently, mum had to stay in hospital and the management team were at the end of the phone offering advice and support whenever we needed
it to help mum when she returned home. This advice was invaluable and made navigating the discharge process a bit easier.
The management team and their care team, are extremely knowledgeable and really care about the people they visit treating them, and us, like family. Mum is very happy with how she is treated, which really matters.
Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you so much for your thoughtful review and continued support. It truly means a great deal to us, especially coming from family. We're deeply grateful. If there's ever anything we can do to assist or support you further, please don't hesitate to let us know. We're always here for you.
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Review from Janice J (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise this company enough,they go over and beyond to look after my mum,they always look clean and smart,always friendly and do a fantastic job . They accomodate the times I need,are happy to change things at short notice and are overall an excellent care company.
Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you so much for your kind words it means so much to us and it's a pleasure to care for mum.
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Review from Peter L (Son of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We engaged SureCare Swale in late February 2025 for two visits per day for my mother. Carers have visited on time every day since and they are the same people and so familiar to Mum. They are very caring, chat to Mum, and communicate any concerns about Mum's health through mangement to us. They follow
the support plan and record visits very thoroughly. Management is very open to discussion and tailoring of needs for Mum.
Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you so much for your kind words and thoughtful review. We're truly grateful for the opportunity to support your mum and pleased to hear that our team's consistency and care have brought comfort to her-and to you. It's always our goal to provide compassionate, reliable support while keeping families informed and involved. We'll be sure to share your feedback with the team-it will mean a lot to them. Please don't hesitate to reach out if there's ever anything more we can do.
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Review from Marion P (Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of SureCare Swale has been very positive. I only need half hour per week and the company are happy to accommodate me. The cleaner I have is marvellous and the communication is excellent.
Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you so much for your lovely feedback! We are delighted to hear that you've had such a positive experience with us. Its great to know our flexibility meets your needs, and that our staff are doing a fantastic job. We also appreciate your kind words about our communication - we always strive to make things as smooth as possible. We look forward to continuing to provide you with a great service!
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Review from B C (Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Only had care for one day per week up till now, but found all the carers very willing to do things as my needs dictate, very happy with the service and the staff up until now especially the time keeping.
Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you for your positive feedback. We're glad to hear that our carers have met your needs and that you're happy with their service and punctuality. We appreciate your trust and look forward to continuing to support you.
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Review from Hilary M (Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All your carers are polite, kind and helpful. I have no more to say other than I wouldn't change any of them! Thank you for all your help and support especially where I have messed up your rotas with my hospital appointments!
Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you for your wonderful feedback. We're delighted to hear that you're happy with our carers and the support you've received. Flexibility is part of our service, so we're always here to accommodate your needs. We truly appreciate your kind words!
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Review from P L (Client) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers have come in are efficient and helpful, I can contact the manager at any time and speak about my worries.
Staff are kind-hearted and will take time to chat to me.
Very pleased with my service.
Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you so much for your thoughtful review! We're thrilled to hear that our team are making a positive impact. Your feedback means a lot to us and motivates us to keep delivering the best service possible.
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for SureCare Swale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for SureCare Swale is calculated as follows: ( (71 Excellents x 5) ) ÷ 71 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for SureCare Swale is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Lisa

Lisa Khalique

Job Title: Director & Nominated Individual Joined: 2023

Meanwhile, Lisa has worked for 6 years as a manager for Royal Mail. In leading a team of around 60 staff members every day, she has developed her personal and professional skills, including effective staff engagement, managing customer queries, scheduling, audit management, and keeping on top of compliance and legal obligations. One of the most valuable lessons Lisa has learned over the years is that a strong team is one that works well together. She believes that ensuring staff members feel comfortable and respected in their working environment is the best way to provide a better service for clients.


Both Lisa and Rejue aim for SureCare Swale to stand out from other local care providers, and to be known throughout the borough for going above and beyond. Together, they will lead a team of care workers whose approach to delivering care will be to support and respect clients in the same way they would wish for their own family members. Through this, SureCare Swale strives to provide the care and quality of life our clients deserve.

Frequently Asked Questions about SureCare Swale

What Type of Services does SureCare Swale offer?

SureCare Swale offers Home Care.

How many Carers does SureCare Swale employ?

SureCare Swale employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Swale to verify any information. View our terms and conditions. SureCare Swale has an Enhanced Service - more info.