SureCare Swale

Wises Oast Business Centre, Wises Lane, Borden, Sittingbourne ME9 8LR
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9.7 7 Reviews
  • SureCare Swale, Sittingbourne
SureCare Swale is part of a larger network of franchises that is about to celebrate 30 years of exceptional care in the industry.
The team strive to help clients to stay as independent as possible to enhance their quality of life, in the comfort of their own homes.
They offer a wide range of services from personal care to coastal beach trips all the way through to changing a light bulb.
The manager has a strong managerial background, and uses this to ensure that all care givers are fully trained to make sure they are caring compassionate and dependable.
All staff are heavily screened with DBS checks and references to ensure the safety of clients.
With SureCare Swale you can rest assured that your loved ones are in safe hands.
All staff are given the opportunity for career progression to motivate them to grow within the company and become a part of the family.
They offer many benefits including monthly awards schemes and many more.
All these services help them to create tailored care packages to make each client's life journey unique.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £13.50 – £29
  • Weekly Live-in Care Fees: £1500 – £1750

Rate of UNREGULATED starting from £13.50 - for example Companionship, trips out, shopping, cleaning and more


Rate of REGULATED starting from £19- for example medication, personal care, food and drink and more

These prices are only a guideline, please contact SureCare Swale to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Stephanie Kew (Registered Manager)

SureCare Swale Reviews (7)

9.7

SureCare Swale has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time SureCare Swale has 7 reviews.

Overall Experience

  • 7
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Review from Emma B (Daughter of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has needed an increase in care due to ill health. Sure Care have worked wonders to find suitable visits to meet her needs and mum absolutely loves the carers.
Recently, mum had to stay in hospital and the management team were at the end of the phone offering advice and support whenever we needed
it to help mum when she returned home. This advice was invaluable and made navigating the discharge process a bit easier.
The management team and their care team, are extremely knowledgeable and really care about the people they visit treating them, and us, like family. Mum is very happy with how she is treated, which really matters.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you so much for your thoughtful review and continued support. It truly means a great deal to us, especially coming from family. We're deeply grateful. If there's ever anything we can do to assist or support you further, please don't hesitate to let us know. We're always here for you.

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Review from Janice J (Daughter of Client) published on 9 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this company enough,they go over and beyond to look after my mum,they always look clean and smart,always friendly and do a fantastic job . They accomodate the times I need,are happy to change things at short notice and are overall an excellent care company.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you so much for your kind words it means so much to us and it's a pleasure to care for mum.

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Review from Peter L (Son of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged SureCare Swale in late February 2025 for two visits per day for my mother. Carers have visited on time every day since and they are the same people and so familiar to Mum. They are very caring, chat to Mum, and communicate any concerns about Mum's health through mangement to us. They follow
the support plan and record visits very thoroughly. Management is very open to discussion and tailoring of needs for Mum.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you so much for your kind words and thoughtful review. We're truly grateful for the opportunity to support your mum and pleased to hear that our team's consistency and care have brought comfort to her-and to you. It's always our goal to provide compassionate, reliable support while keeping families informed and involved. We'll be sure to share your feedback with the team-it will mean a lot to them. Please don't hesitate to reach out if there's ever anything more we can do.

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Review from Marion P (Client) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of SureCare Swale has been very positive. I only need half hour per week and the company are happy to accommodate me. The cleaner I have is marvellous and the communication is excellent.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you so much for your lovely feedback! We are delighted to hear that you've had such a positive experience with us. Its great to know our flexibility meets your needs, and that our staff are doing a fantastic job. We also appreciate your kind words about our communication - we always strive to make things as smooth as possible. We look forward to continuing to provide you with a great service!

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Review from B C (Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only had care for one day per week up till now, but found all the carers very willing to do things as my needs dictate, very happy with the service and the staff up until now especially the time keeping.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you for your positive feedback. We're glad to hear that our carers have met your needs and that you're happy with their service and punctuality. We appreciate your trust and look forward to continuing to support you.

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Review from Hilary M (Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All your carers are polite, kind and helpful. I have no more to say other than I wouldn't change any of them! Thank you for all your help and support especially where I have messed up your rotas with my hospital appointments!

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you for your wonderful feedback. We're delighted to hear that you're happy with our carers and the support you've received. Flexibility is part of our service, so we're always here to accommodate your needs. We truly appreciate your kind words!

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Review from P L (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have come in are efficient and helpful, I can contact the manager at any time and speak about my worries.
Staff are kind-hearted and will take time to chat to me.
Very pleased with my service.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you so much for your thoughtful review! We're thrilled to hear that our team are making a positive impact. Your feedback means a lot to us and motivates us to keep delivering the best service possible.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for SureCare Swale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SureCare Swale is calculated as follows: ( (41 Excellents x 5) ) ÷ 41 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Swale is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (2)

Stephanie

Stephanie kew

Job Title: Director & Registered Manager

Joined: 2023

Stephanie began her career in care in 2012, starting as a care assistant before gradually progressing to more senior roles. She achieved her Level 3 National Diploma in Health and Social Care and has been managing a team of care workers for several years. As she now works towards a Level 5 National Diploma in Health and Social Care Management, she is keen to lead a strong team as the Registered Manager at SureCare Swale.


Amongst her goals and ambitions for the business, Stephanie plans on guiding a team of care workers with efficiency and care compliance at the core of everything they do. Through effective communication and diligence in her role, she strives for SureCare Swale to provide daily support that cares about the well-being and satisfaction of every single client. Stephanie has high hopes for our services to aim for an ‘Outstanding’ CQC rating and to never achieve anything less than ‘Good’.

Lisa

Lisa Khalique

Job Title: Director & Nominated Individual

Joined: 2023

Meanwhile, Lisa has worked for 6 years as a manager for Royal Mail. In leading a team of around 60 staff members every day, she has developed her personal and professional skills, including effective staff engagement, managing customer queries, scheduling, audit management, and keeping on top of compliance and legal obligations. One of the most valuable lessons Lisa has learned over the years is that a strong team is one that works well together. She believes that ensuring staff members feel comfortable and respected in their working environment is the best way to provide a better service for clients.


Both Lisa and Rejue aim for SureCare Swale to stand out from other local care providers, and to be known throughout the borough for going above and beyond. Together, they will lead a team of care workers whose approach to delivering care will be to support and respect clients in the same way they would wish for their own family members. Through this, SureCare Swale strives to provide the care and quality of life our clients deserve.

Frequently Asked Questions about SureCare Swale

What Type of Services does SureCare Swale offer?

SureCare Swale offers Home Care.

How many Carers does SureCare Swale employ?

SureCare Swale employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Swale to verify any information. View our terms and conditions. SureCare Swale has an Enhanced Service - more info.