Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for SureCare Swale

stars
stars 25 April 2025
We engaged SureCare Swale in late February 2025 for two visits per day for my mother. Carers have visited on time every day since and they are the same people and so familiar to Mum. They are very caring, chat to Mum, and communicate any concerns about Mum's health through mangement to us. They follow the support plan and record visits very thoroughly. Management is very open to discussion and tailoring of needs for Mum.
Review from Peter L (Son of Client/Service User)
stars
stars 26 March 2025
My experience of SureCare Swale has been very positive. I only need half hour per week and the company are happy to accommodate me. The cleaner I have is marvellous and the communication is excellent.
Review from Marion P (Client / Service User)
stars
stars 07 February 2025
Only had care for one day per week up till now, but found all the carers very willing to do things as my needs dictate, very happy with the service and the staff up until now especially the time keeping.
Review from B C (Client / Service User)
stars
stars 07 February 2025
All your carers are polite, kind and helpful. I have no more to say other than I wouldn't change any of them! Thank you for all your help and support especially where I have messed up your rotas with my hospital appointments!
Review from Hilary M (Client / Service User)
stars
stars 28 October 2024
Carers have come in are efficient and helpful, I can contact the manager at any time and speak about my worries. Staff are kind-hearted and will take time to chat to me. Very pleased with my service.
Review from P L (Client / Service User)