Submit a Review for Heritage Healthcare North Tyneside
Unit 25, Apex Business Village, Cramlington, NE23 7BF
View full details of Heritage Healthcare North TynesideLatest Reviews for Heritage Healthcare North Tyneside
05 February 2026
I have been looking for a care provider for my Husband for some time, I got in touch with Heritage Healthcare, and was so impressed with them. I just got that gut feeling when I spoke to Suzanne. Both of the girls came the following day to discuss but I had already made my mind up that I wanted
Heritage to care for my Husband. I am so impressed and feel he is in the best hands which is a wonderful feeling to have.
Thank You from the bottom of my heart, i feel a weight has been lifted
15 January 2026
I cannot I speak highly enough of Heritage Health Care North Tyneside. The initial assessment by the mangers was warm, professional and through, making sure they got it right for dad and offering useful suggestions of further things that may help. They matched dad up well and his carers were
excellent; always hard working, kind and respectful. The managers kept in good contact with me throughout, always happy to help and as dad's health failed they offered useful support and guidance along the way. I am very happy with the choice I made to use their service
23 December 2025
Heritage Healthcare offer a superb service and have been incredibly caring and compassionate in everything that they do. First class and would recommend to everyone.
Since getting in touch, we have found the Directors to be very supportive and understanding. We couldn't be happier with the
service. Thank you.
16 December 2025
I have been very impressed with your service. You have gone above and beyond at times. Highly recommended.
16 December 2025
When I finally admitted that I needed help with personal care and help with some household chores that I could no longer manage, I contacted Heritage Healthcare. From the very first meeting, I knew that my needs were understood. My carers are respectful when providing personal care, ie washing,
showering and dressing. They also help with any household tasks such as laundry, vacuuming, etc. My carers are wonderful.
09 December 2025
The carers that look after my dad are very nice people who are kind and caring, with a professional attitude. The management are always there to help out with any problems or for information purposes.
05 December 2025
I've employed this company for 2 months and I my very happy with the team including management!They are all very professional and very well qualified to run Care business the care staff are well trained and vetted. I would recommend them to have quality care for your loved ones especially elderly
relatives. It would save the NHS bed blocking?
28 November 2025
Heritage provide care for my dad. They put his needs first and treat him with care and respect. They provide a flexible care package to my dad and when I'm not around, I'm reassured by the care that they provide for him. The communication is excellent and they are very professional. All appointments
are attended on time. The support they provide to us is invaluable and I would highly recommend them.
26 November 2025
We've had help and support with being discharged from hospital, to providing daily care in our own home. They have contacted various community services on our behalf, including meds from the pharmacy. They have been very reassuring and understanding to us both. They have made a very daunting time
easy, and all with a friendly, polite manner. They even pamper the pooch, too. Thanks for everything. Highly recommend
20 August 2025
Heritage health care are just amazing. They provided care for my mum who has Alzheimers, through multiple visits per week since Oct24 to Aug25.
The manager's knowledge is excellent, from her awareness of the medical condition to supporting providers (eg. Social Services) and I honestly think
that we'd still be struggling to negotiate through the relevant services in what was a very difficult time without her support.
The manager and the team provided personal care, household support and also took my mum on walks and visits to local coffee shops. They adapted the care they provided as needed, with maximum flexibility, in a compassionate, professional way.
Myself and my family really felt supported during our time with Heritage Health care, and I would recommend their services wholeheartedly. I just want to say a big thank you to Heritage Healthcare, particularly the manager - without whom the stress of caring for a close family member would have been so much challenging. Thank you!
24 July 2025
We met the manager and I was impressed by her warmth and commitment to help my husband who had been in hospital for 3 weeks. This continued with the carer who came on time and was most respectful and efficient with his duties and helping my husband. His help with showering and dressing him for the
day was excellent. The carer also tidied the bathroom and offered to make the bed for me.
This was most appreciated as I am recovering from a stroke.
I wouldn't hesitate in recommending Heritage to all that needed care and help in their home and recommend the manager and her team to all that needed care and dignity and her experience.and efficiency.
28 May 2025
We are new to needing home care and it wasn't an easy decision to allow strangers into my mother's life. I have to say that from the very start, it was clear to see that this was a company that was driven by passion, for making a difference for the people they look after. Their approach has been
professional, but at the same time on a very personal level. They are becoming my mother's 'bestie' and for that i'm extremely grateful to and so pleased that we chose Heritage. My only regret - that we didn't find them sooner.
16 May 2025
We have been using the providers since March and have been very happy with them. Standard of care has been exemplary. The providers have been responsive and are making sure that we have carers who are known to us and flexible in meeting our needs.
I would happily recommend Heritage Healthcare to
anyone, especially for full time care.
15 May 2025
All staff do an excellent professional job. Friendly lovely staff.
13 May 2025
I can honestly say that Heritage Care provide the highest level of care I've seen in many years..
Compassionate, considerate and fully respecting my Fathers dignity at all times
No matter which care giver calls we know that they have the same high standards and Our Dad is in safe professional
hands
Dad sends a personal Thank You
24 April 2025
We highly recommend Heritage Healthcare North Tyneside. The management of our parents' care plan; the professional, well trained Carers; and the flexibility to change care requirements as needed are all excellent. In addition, the guidance and expertise provided to help us navigate the NHS and
other elder care resources is invaluable. The Carers are compassionate and bring joy to our parents' lives every day. The help and support they provide has changed our lives and the lives of our parents very much for the better.
11 April 2025
This company is simply the best. The care kindness and compassion that the managers and team have shown my Mam is second to none.
They regularly update me on my Mams health and alert us to any changes in her behaviour and everyday needs.
On one occasion my Mam mentioned some make up that she
needed and the by the next day it she received it. This just goes to show that this company always put their client's needs first.
My Mam feels happy and safe with the team and has quickly bonded with them.
I now have peace of mind that my Mam is safe and very well looked after by this amazing team.
If I could give 6 stars I would!!
04 April 2025
they have been an absolute godsend. They have taken much of the pressure off myself and made the experience for my father the best they can. I know that he is cared for correctly and also any concerns are dealt with in the correct manner.
14 January 2025
The team offer a really genuine, caring and professional service. They looked after my mum while we had a short break away and I felt reassured that I could relax and know she was in safe hands. Their care plan is thorough, communication excellent and they built a lovely relationship with my mum. I
wouldn't hesitate to recommend and we will definitely be using their services again.
13 November 2024
What a fantastic care company this is, I can really recommend them. The care and respect that was shown to my father while I went on holiday was really a first-class professional service with built-in sensitivity and support that made me feel that I was almost leaving Dad with an extended family as
he really enjoyed all the help, company, and assistance that he received. Special thank you to a wonderful team.
Latest Reviews for Heritage Healthcare North Tyneside
05 February 2026
I have been looking for a care provider for my Husband for some time, I got in touch with Heritage Healthcare, and was so impressed with them. I just got that gut feeling when I spoke to Suzanne. Both of the girls came the following day to discuss but I had already made my mind up that I wanted
Heritage to care for my Husband. I am so impressed and feel he is in the best hands which is a wonderful feeling to have.
Thank You from the bottom of my heart, i feel a weight has been lifted
15 January 2026
I cannot I speak highly enough of Heritage Health Care North Tyneside. The initial assessment by the mangers was warm, professional and through, making sure they got it right for dad and offering useful suggestions of further things that may help. They matched dad up well and his carers were
excellent; always hard working, kind and respectful. The managers kept in good contact with me throughout, always happy to help and as dad's health failed they offered useful support and guidance along the way. I am very happy with the choice I made to use their service
23 December 2025
Heritage Healthcare offer a superb service and have been incredibly caring and compassionate in everything that they do. First class and would recommend to everyone.
Since getting in touch, we have found the Directors to be very supportive and understanding. We couldn't be happier with the
service. Thank you.
16 December 2025
I have been very impressed with your service. You have gone above and beyond at times. Highly recommended.
16 December 2025
When I finally admitted that I needed help with personal care and help with some household chores that I could no longer manage, I contacted Heritage Healthcare. From the very first meeting, I knew that my needs were understood. My carers are respectful when providing personal care, ie washing,
showering and dressing. They also help with any household tasks such as laundry, vacuuming, etc. My carers are wonderful.
09 December 2025
The carers that look after my dad are very nice people who are kind and caring, with a professional attitude. The management are always there to help out with any problems or for information purposes.
05 December 2025
I've employed this company for 2 months and I my very happy with the team including management!They are all very professional and very well qualified to run Care business the care staff are well trained and vetted. I would recommend them to have quality care for your loved ones especially elderly
relatives. It would save the NHS bed blocking?
28 November 2025
Heritage provide care for my dad. They put his needs first and treat him with care and respect. They provide a flexible care package to my dad and when I'm not around, I'm reassured by the care that they provide for him. The communication is excellent and they are very professional. All appointments
are attended on time. The support they provide to us is invaluable and I would highly recommend them.
26 November 2025
We've had help and support with being discharged from hospital, to providing daily care in our own home. They have contacted various community services on our behalf, including meds from the pharmacy. They have been very reassuring and understanding to us both. They have made a very daunting time
easy, and all with a friendly, polite manner. They even pamper the pooch, too. Thanks for everything. Highly recommend
20 August 2025
Heritage health care are just amazing. They provided care for my mum who has Alzheimers, through multiple visits per week since Oct24 to Aug25.
The manager's knowledge is excellent, from her awareness of the medical condition to supporting providers (eg. Social Services) and I honestly think
that we'd still be struggling to negotiate through the relevant services in what was a very difficult time without her support.
The manager and the team provided personal care, household support and also took my mum on walks and visits to local coffee shops. They adapted the care they provided as needed, with maximum flexibility, in a compassionate, professional way.
Myself and my family really felt supported during our time with Heritage Health care, and I would recommend their services wholeheartedly. I just want to say a big thank you to Heritage Healthcare, particularly the manager - without whom the stress of caring for a close family member would have been so much challenging. Thank you!
24 July 2025
We met the manager and I was impressed by her warmth and commitment to help my husband who had been in hospital for 3 weeks. This continued with the carer who came on time and was most respectful and efficient with his duties and helping my husband. His help with showering and dressing him for the
day was excellent. The carer also tidied the bathroom and offered to make the bed for me.
This was most appreciated as I am recovering from a stroke.
I wouldn't hesitate in recommending Heritage to all that needed care and help in their home and recommend the manager and her team to all that needed care and dignity and her experience.and efficiency.
28 May 2025
We are new to needing home care and it wasn't an easy decision to allow strangers into my mother's life. I have to say that from the very start, it was clear to see that this was a company that was driven by passion, for making a difference for the people they look after. Their approach has been
professional, but at the same time on a very personal level. They are becoming my mother's 'bestie' and for that i'm extremely grateful to and so pleased that we chose Heritage. My only regret - that we didn't find them sooner.
16 May 2025
We have been using the providers since March and have been very happy with them. Standard of care has been exemplary. The providers have been responsive and are making sure that we have carers who are known to us and flexible in meeting our needs.
I would happily recommend Heritage Healthcare to
anyone, especially for full time care.
15 May 2025
All staff do an excellent professional job. Friendly lovely staff.
13 May 2025
I can honestly say that Heritage Care provide the highest level of care I've seen in many years..
Compassionate, considerate and fully respecting my Fathers dignity at all times
No matter which care giver calls we know that they have the same high standards and Our Dad is in safe professional
hands
Dad sends a personal Thank You
24 April 2025
We highly recommend Heritage Healthcare North Tyneside. The management of our parents' care plan; the professional, well trained Carers; and the flexibility to change care requirements as needed are all excellent. In addition, the guidance and expertise provided to help us navigate the NHS and
other elder care resources is invaluable. The Carers are compassionate and bring joy to our parents' lives every day. The help and support they provide has changed our lives and the lives of our parents very much for the better.
11 April 2025
This company is simply the best. The care kindness and compassion that the managers and team have shown my Mam is second to none.
They regularly update me on my Mams health and alert us to any changes in her behaviour and everyday needs.
On one occasion my Mam mentioned some make up that she
needed and the by the next day it she received it. This just goes to show that this company always put their client's needs first.
My Mam feels happy and safe with the team and has quickly bonded with them.
I now have peace of mind that my Mam is safe and very well looked after by this amazing team.
If I could give 6 stars I would!!
04 April 2025
they have been an absolute godsend. They have taken much of the pressure off myself and made the experience for my father the best they can. I know that he is cared for correctly and also any concerns are dealt with in the correct manner.
14 January 2025
The team offer a really genuine, caring and professional service. They looked after my mum while we had a short break away and I felt reassured that I could relax and know she was in safe hands. Their care plan is thorough, communication excellent and they built a lovely relationship with my mum. I
wouldn't hesitate to recommend and we will definitely be using their services again.
13 November 2024
What a fantastic care company this is, I can really recommend them. The care and respect that was shown to my father while I went on holiday was really a first-class professional service with built-in sensitivity and support that made me feel that I was almost leaving Dad with an extended family as
he really enjoyed all the help, company, and assistance that he received. Special thank you to a wonderful team.