Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for First Haven Providers Ltd

stars
stars 16 February 2026
I have been very impressed with First Haven Providers . The registered manager has great knowledge and experience of caring for clients with Alzheimer's. She strives to look for ways to improve my mum's daily lived experience and goes the extra mile. . There is good communication and they are very
flexible when my mum"s care needs have changed
Review from Lorraine A (Daughter of Client/Service User)
stars
stars 08 January 2026
I have been receiving support from First Haven Providers for just over a year now, and the improvement I've seen in that time has been immense. Went from struggling to get out of bed most days to being able to keep on track of daily things, and re-engage with my hobbies and personal projects on top
of that. They provide a really personalised, professional, friendly service, I am very pleased with them.
Review from E A (Client / Service User)
stars
stars 02 June 2025
The service which is provided for my father from his carer has been a life changer. My dad has a spark back in his eyes. Excellent service! Professional , friendly. Service provider. We would highly recommend.
Review from Claire W (Daughter of Client/Service User)