Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for London Care - Brighton

stars
stars 12 February 2025
I have mobility issues so live downstairs in my living room and carers come in each day to change my washing water in my washing up bowl and empty the commode. On their first day, they broke my tap. Instead of standing up it now lies down. With full use of one hand I am not able to use the tap now.
Complained about it numerous times. The manager soon left. I complained again when the new manager had started about the tap but was told that as they had no record of it happening it wasn't their fault. The reason they had no record was because they were useless at record keeping. Not my fault. Now I can't get myself a drink of water unless someone is here. Surely this is a human rights issue? They have since lost another manager. Some of the staff are wonderful, caring and helpful. Others are a bit useless and don't even speak to me. They don't seem to understand they are often the only person I see, so humanity would be appreciated.
Review from J D (Client / Service User)