Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Overall Experience:  stars

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Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Penuel Care Services Ltd

stars
stars 25 June 2025
As a family we would highly recommend Penuel Care Services. Very professional, very efficient and lovely to deal with. Mum says her carer could not do more to ensure that her every need is met. Very competitively priced. Their care, kindness, professionalism, trustworthiness and reliability make them worth every penny.
Review from Karen M (Daughter of Client/Service User)
stars
stars 09 June 2025
I'm really pleased with the care my mum has been given. All staff have been really friendly and helpful and mum looks forward to the visits. She loves her chats . I Would highly recommend them to anyone looking for care of a loved one .
Review from Lisa Marie B (Daughter of Client/Service User)
stars
stars 09 June 2025
My mum is really pleased with the excellent service and thoroughly looks forward to each visit. She is always clean, fed and happy each and every time we speak with her. Really pleased and would definitely recommend.
Review from Gerry B (Son of Client/Service User)
stars
stars 30 May 2025
I engaged with the care agency as I wanted social support to take my 88 yr old out into the community to visit places he might enjoy. The carers treat my Dad with dignity, respect, are very bubbly, helpful and seem to really enjoy their job. They have taken my Dad to various places like cafes, museums and other places they could think of. 3 weeks from the start of the service my Dad is able to suggest places and tell the carers what he enjoyed and what he didn't. The carers are great at keeping me up to date with their plans. The service has been a life saver for me as I was struggling with my caring role as my Dads behaviour was getting very out of control as he was bored at home as he's very isolated. Such a fabulous opportunity and service.
Review from Sharon M (Daughter of Client/Service User)