Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for SureCare Stourbridge, Hagley & Halesowen

stars
stars 15 September 2025
Couldn't of asked for a better service! The manager has been so supportive, compassionate and provided the best care to our family member in need aswell as Continued support for us all. Nothing is to much to ask and he really has gone above and beyond. Definitely recommend his services of care, cleaning and the support you never knew you needed so much! Thank you again.
Review from Georgi S (Great-Niece of Client/Service User)
stars
stars 12 September 2025
The manager and his staff provided an excellent service. They understood the brief and complexities from the outset and worked in an extremely professional and sensitive manner. The manager provided a quotation with a breakdown and overview of what was needed and carried out the work thoroughly and swiftly at a very reasonable cost. I am also grateful to the manager for liaising with Adult services to support my request for assessment. I highly recommend this company and am happy to speak to anyone who wishes verbal/ further written appraisal.
Review from Helen W (Friend of Client/Service User)
stars
stars 10 September 2025
The manager came out and did an assessment with my dad, listened to what my dad had to say but also listened to us and built a good report from that. Then once the needs for my dad was understood, asked when we wanted his care to start. We agreed to the monday and come 8am there the manager ready. He has built a wonderful relationship with my dad and slowly building the trust.
Review from C M (Daughter of Client/Service User)
stars
stars 29 July 2025
My needs are very complex at the moment and I am very happy with the care arrangement in place it is also flexible according to my health and needs requirements. So I am very happy to have found the service I require which is tailored to my requirements. Thank you
Review from Sheena H (Client / Service User)