I genuinely cannot recommend this company highly enough. The communication from them,Amy C(Sister of Client/Service User)
SureCare is the 5th agency I've tried and my opinion is that it's simply the most professional,Nigel B(Son of Client/Service User)
I genuinely cannot recommend this company highly enough. The communication from them,Amy C(Sister of Client/Service User)
SureCare is the 5th agency I've tried and my opinion is that it's simply the most professional,Nigel B(Son of Client/Service User)
SureCare Stourbridge, Hagley & Halesowen is a trusted provider of high-quality domiciliary care and support services for people of all ages and abilities. Dedicated to promoting independence, dignity, and wellbeing, the team delivers personalised care solutions that enable individuals to remain in the comfort of their own homes for as long as possible.
Led by a compassionate and experienced management team, SureCare Stourbridge offers a wide range of flexible services, including...
SureCare Stourbridge, Hagley & Halesowen is a trusted provider of high-quality domiciliary care and support services for people of all ages and abilities. Dedicated to promoting independence, dignity, and wellbeing, the team delivers personalised care solutions that enable individuals to remain in the comfort of their own homes for as long as possible.
Led by a compassionate and experienced management team, SureCare Stourbridge offers a wide range of flexible services, including personal care, companionship, help with meals, medication support, mobility assistance, dementia care, and more. Whether it’s a short 30-minute daily visit or full-time care, every package is tailored to meet the unique needs and preferences of the customer and their family.
SureCare is proud to uphold the highest standards of care, with all staff fully trained, DBS checked, and committed to delivering compassionate, person-centred support. With transparent pricing starting from £23 per 30-minute visit and no hidden costs, the service is designed to be both high-quality and accessible.
As part of the nationally recognised SureCare brand — with over 30 years of experience and more than 70 locations across the UK, the Stourbridge, Hagley & Halesowen branch combines the strength of a well-established network with local knowledge and a deeply personal touch.
From the first phone call to ongoing day-to-day support, families can expect a caring, professional, and responsive service. SureCare Stourbridge is here to make life easier, safer, and more fulfilling for those who need it most.
Care Provided by SureCare Stourbridge, Hagley & Halesowen
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£23 - £30
Weekly Live-in Care
£1,100 - £1,600
Contact SureCare Stourbridge, Hagley & Halesowen to get a personalised quote:
At SureCare Stourbridge, Hagley & Halesowen, we know that no two people are the same, and neither are their care needs. That’s why our services are tailored to each individual.
No hidden costs. No surprise charges. Just high-quality, compassionate care you can trust.
Get in touch today for a free, no-obligation chat about how we can support you or a loved one.
The price(s) shown are provided by the agency. Contact SureCare Stourbridge, Hagley & Halesowen for full pricing details and T&Cs.
SureCare Stourbridge, Hagley & Halesowen has a Review Score of 9.7 (9.681) out of 10, based on 9 reviews in the last 2 years. Over all time SureCare Stourbridge, Hagley & Halesowen has 9 reviews.
Reviewer Connection to SureCare Stourbridge, Hagley & Halesowen
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Showing 9 reviews matching selected criteria
Review from C D (Mother of Client) published on 17 May 2026 Date of experience: May 2026•Submitted via Website•
Overall Experience
Excellent service from SureCare. Georgina is very caring, reliable and very understanding of individual needs. The updates and communication are brilliant and give us real peace of mind.
Absolutely worth every penny - highly recommended.
Excellent service from SureCare. Georgina is very caring, reliable and very understanding of individual needs. The updates and communication are brilliant and give us real peace of mind.
Absolutely worth every penny - highly recommended.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Jo P (Daughter-in-law of Client) published on 3 March 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
To say that the manager acted quickly in putting care in place for us with is an understatement. He made us all feel reassured and relieved at a difficult time. It is clear that the highest standards are kept to and we are extremely impressed with the kindness, care, calmness, friendliness,...
To say that the manager acted quickly in putting care in place for us with is an understatement. He made us all feel reassured and relieved at a difficult time. It is clear that the highest standards are kept to and we are extremely impressed with the kindness, care, calmness, friendliness, professionalism and capability of carers and all staff. The reports after each visit are detailed and reassure the family and advise us if there any issues. The service is helping my mom-in-law to be as independent as possible and she loves the social interaction with the carers. The personal care is provided with care and respect in a way that she maintains her dignity and nothing she needs seems to beyond their abilities and willingness. We can't recommend the company highly enough!
↩Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for your kind review.
I'm truly pleased we were able to act quickly and provide reassurance at such a difficult time. It's wonderful to hear that the team's kindness, professionalism and calm approach have made a positive difference, and that your mom-in-law feels supported...
Thank you so much for your kind review.
I'm truly pleased we were able to act quickly and provide reassurance at such a difficult time. It's wonderful to hear that the team's kindness, professionalism and calm approach have made a positive difference, and that your mom-in-law feels supported while maintaining her dignity and independence.
We're also glad the visit reports give your family added reassurance. Thank you again for your trust and recommendation - it's a privilege to support you all.
Kind regards,
Miguel
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Management
Treated with Dignity
Value for Money
Review from H W (Client / Service User) published on 10 February 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
We needed a final blitz clean of our late father's property ready for the new owners. I didn't hesitate to contact Surecare as I have used them before with EXCELLENT results.
Miguel went over and beyond our expectations by travelling a fair distance to complete this job to his usual high standards...
We needed a final blitz clean of our late father's property ready for the new owners. I didn't hesitate to contact Surecare as I have used them before with EXCELLENT results. Miguel went over and beyond our expectations by travelling a fair distance to complete this job to his usual high standards and for a very reasonable price. As usual, communication was EXCELLENT.
Would not hesitate to recommend!
↩Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for taking the time to leave such a thoughtful review. It truly means a great deal to us.
We're honoured that you trusted SureCare to support you at such an important and emotional time. I'm really pleased to hear that the final clean met your expectations and that our...
Thank you so much for taking the time to leave such a thoughtful review. It truly means a great deal to us.
We're honoured that you trusted SureCare to support you at such an important and emotional time. I'm really pleased to hear that the final clean met your expectations and that our standards, communication, and approach once again reflected the level of service we always aim to deliver.
Going the extra mile for our customers is something we genuinely believe in, and your kind words are greatly appreciated. Thank you once again for your recommendation, it means the world to us!
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Treated with Dignity
Value for Money
Review from J P (Client / Service User) published on 13 January 2026 Date of experience: December 2025•Submitted via Website•
Overall Experience
I find the service that I have asked for a very professional and friendly service,this will help with a lot of things such as cleaning the white paint work in all my rooms.i find it a very worthwhile and friendly service,and also worth £50 for once a month.
I find the service that I have asked for a very professional and friendly service,this will help with a lot of things such as cleaning the white paint work in all my rooms.i find it a very worthwhile and friendly service,and also worth £50 for once a month.
↩Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you very much for your kind review. We're really pleased to hear that you've found our service both professional and friendly, and that it's making a positive difference, especially with maintaining the white paintwork in your rooms.
We're glad you feel the service offers good value and...
Thank you very much for your kind review. We're really pleased to hear that you've found our service both professional and friendly, and that it's making a positive difference, especially with maintaining the white paintwork in your rooms.
We're glad you feel the service offers good value and meets your expectations. Your feedback means a great deal to us, and we look forward to continuing to support you each month.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S H (Client / Service User) published on 19 December 2025 Date of experience: February 2025•Submitted via Website•
Overall Experience
Well my very complex needs are more than catered for and I get more astonished by the week as to how flexible sure care can be and is. I think if I wanted a ticket to the moon and it could be arranged they would find the way to do it. I do have extremely complex needs and nothing is beyond there...
Well my very complex needs are more than catered for and I get more astonished by the week as to how flexible sure care can be and is. I think if I wanted a ticket to the moon and it could be arranged they would find the way to do it. I do have extremely complex needs and nothing is beyond there capability. Thank you surecare. No one supplies a care package as complete and unique as you do.
↩Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for taking the time to leave such a thoughtful and generous review.
We are truly grateful for your kind words and for the trust you place in SureCare. Supporting people with complex and individual needs is something we take great pride in, and it means a lot to know that our...
Thank you so much for taking the time to leave such a thoughtful and generous review.
We are truly grateful for your kind words and for the trust you place in SureCare. Supporting people with complex and individual needs is something we take great pride in, and it means a lot to know that our flexibility and commitment make a positive difference for you.
Your feedback will be shared with the whole team, as it reflects the dedication and passion they bring every day. Thank you again for your appreciation, it really does mean a great deal to us.
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Management
Treated with Dignity
Value for Money
Review from Amy C (Sister of Client) published on 12 November 2025 Date of experience: October 2025•Submitted via Website•
Overall Experience
I genuinely cannot recommend this company highly enough. The communication from them, in particular Miguel, has been outstanding. They are caring, compassionate and truly professional. The cleaning was carried out to an extremely high standard. I would highly recommend surecare Stourbridge to...
I genuinely cannot recommend this company highly enough. The communication from them, in particular Miguel, has been outstanding. They are caring, compassionate and truly professional. The cleaning was carried out to an extremely high standard. I would highly recommend surecare Stourbridge to anyone. One of the best companies I have ever dealt with.
↩Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for your wonderful feedback!
We're truly grateful for your kind words and thrilled to hear that you were happy with our service. At SureCare Stourbridge, Hagley & Halesowen, we pride ourselves on combining professionalism with genuine care and compassion - so it means a lot to know this came through in your experience. I'll be sure to share your lovely comments with the team.
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Management
Treated with Dignity
Value for Money
Review from Nigel B (Son of Client) published on 29 September 2025 Date of experience: September 2025•Submitted via Website•
Overall Experience
I'm in the process of organising informal care for my mother and I approached Sure Care without any prior knowledge of the company. I'd like to comment on just how confidant I am about the proactive way in which my initial enquiry was handled and the extremely professional way the first assessment...
I'm in the process of organising informal care for my mother and I approached Sure Care without any prior knowledge of the company. I'd like to comment on just how confidant I am about the proactive way in which my initial enquiry was handled and the extremely professional way the first assessment of my mother's needs was conducted. I'm also impressed by the level of communication I have with the manager and the super-helpful access to the family portal. We're several weeks in now and starting to firm up how SureCare can best support my mother and relieve some of the responsibility I currently undertake. Over the past few years, my mother and I have trialled various care providers, but, possibly because my mother has mental capacity and can self-care to a large extent, the agencies have found the role of companionship difficult to fulfil.
SureCare is the 5th agency I've tried and my opinion is that it's simply the most professional, adaptable and communicative of them all.
↩Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for taking the time to share your experience with SureCare. We're delighted to hear that you felt reassured right from your initial enquiry and that our team has been able to provide the professional support and communication you were looking for.We understand how important it is...
Thank you so much for taking the time to share your experience with SureCare. We're delighted to hear that you felt reassured right from your initial enquiry and that our team has been able to provide the professional support and communication you were looking for.We understand how important it is to find the right balance of care and companionship, and we're pleased that our approach has been a positive step forward for both you and your mother. It's wonderful to know that our family portal and open communication have helped make things easier for you.Your kind words about our adaptability and professionalism mean a great deal to the whole team. We look forward to continuing to support you and your mother in the best way possible.Warm regards,The SureCare Stourbridge, Hagley and Halesowen Team
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Treated with Dignity
Value for Money
Review from Georgi S (Great-Niece of Client) published on 15 September 2025 Date of experience: August 2025•Submitted via Website•
Overall Experience
Couldn't of asked for a better service! The manager has been so supportive, compassionate and provided the best care to our family member in need aswell as Continued support for us all. Nothing is to much to ask and he really has gone above and beyond. Definitely recommend his services of care,...
Couldn't of asked for a better service! The manager has been so supportive, compassionate and provided the best care to our family member in need aswell as Continued support for us all. Nothing is to much to ask and he really has gone above and beyond. Definitely recommend his services of care, cleaning and the support you never knew you needed so much! Thank you again.
↩Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for your kind words. We're truly delighted to hear that you felt supported and cared for throughout. Going above and beyond is at the heart of what we do, and it means a lot to know this has made such a difference for your family. Your recommendation is greatly appreciated, and we'll continue to be here for you whenever you need us.
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Review from C M (Daughter of Client) published on 10 September 2025 Date of experience: August 2025•Submitted via Website•
Overall Experience
The manager came out and did an assessment with my dad, listened to what my dad had to say but also listened to us and built a good report from that. Then once the needs for my dad was understood, asked when we wanted his care to start. We agreed to the monday and come 8am there the manager ready....
The manager came out and did an assessment with my dad, listened to what my dad had to say but also listened to us and built a good report from that. Then once the needs for my dad was understood, asked when we wanted his care to start. We agreed to the monday and come 8am there the manager ready. He has built a wonderful relationship with my dad and slowly building the trust.
↩Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for taking the time to share your experience. We're delighted to hear that the assessment process was positive and that we were able to start care promptly as agreed. Building trust and strong relationships is at the heart of what we do, so it's wonderful to know your dad feels...
Thank you so much for taking the time to share your experience. We're delighted to hear that the assessment process was positive and that we were able to start care promptly as agreed. Building trust and strong relationships is at the heart of what we do, so it's wonderful to know your dad feels supported. Please don't hesitate to reach out if there's anything more we can do, we're here for you every step of the way.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
03 Oct 2025
Two brothers have launched a new home care company in the West Midlands. Afzal and Amar Khan have set up SureCare Stourbridge, Hagley and Halesowen. The pair have secured their...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for SureCare Stourbridge, Hagley & Halesowen.
Accreditations
There are no accreditations posted yet for SureCare Stourbridge, Hagley & Halesowen.
Meet the Team (0)
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Frequently Asked Questions about SureCare Stourbridge, Hagley & Halesowen
How much does SureCare Stourbridge, Hagley & Halesowen cost?
The agency lists fees between £23 and £30 for hourly visiting care and between £1,100 and £1,600 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), NHS (Contracted Provider).
How many Carers does SureCare Stourbridge, Hagley & Halesowen employ?
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Stourbridge, Hagley & Halesowen to verify any information. View our terms and conditions. SureCare Stourbridge, Hagley & Halesowen has an Enhanced Service -what an Enhanced Service includes.
