SureCare Stourbridge, Hagley & Halesowen

Office 2, Centre Court, Vine Lane, Halesowen B63 3EB
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9.6 6 Reviews
  • SureCare Stourbridge, Hagley & Halesowen, Halesowen
SureCare Stourbridge, Hagley & Halesowen is a trusted provider of high-quality domiciliary care and support services for people of all ages and abilities. Dedicated to promoting independence, dignity, and wellbeing, the team delivers personalised care solutions that enable individuals to remain in the comfort of their own homes for as long as possible.

Led by a compassionate and experienced management team, SureCare Stourbridge offers a wide range of flexible services, including personal care, companionship, help with meals, medication support, mobility assistance, dementia care, and more. Whether it’s a short 30-minute daily visit or full-time care, every package is tailored to meet the unique needs and preferences of the customer and their family.

SureCare is proud to uphold the highest standards of care, with all staff fully trained, DBS checked, and committed to delivering compassionate, person-centred support. With transparent pricing starting from £23 per 30-minute visit and no hidden costs, the service is designed to be both high-quality and accessible.

As part of the nationally recognised SureCare brand — with over 30 years of experience and more than 70 locations across the UK, the Stourbridge, Hagley & Halesowen branch combines the strength of a well-established network with local knowledge and a deeply personal touch.

From the first phone call to ongoing day-to-day support, families can expect a caring, professional, and responsive service. SureCare Stourbridge is here to make life easier, safer, and more fulfilling for those who need it most.
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Care Provided by SureCare Stourbridge, Hagley & Halesowen

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £30
  • Weekly Live-in Care Fees: £1100 – £1600

At SureCare Stourbridge, Hagley & Halesowen, we know that no two people are the same, and neither are their care needs. That’s why our services are tailored to each individual.


No hidden costs. No surprise charges. Just high-quality, compassionate care you can trust.


Get in touch today for a free, no-obligation chat about how we can support you or a loved one.

These prices are only a guideline, please contact SureCare Stourbridge, Hagley & Halesowen to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Miguel De Sa Camelo (Registered Manager)

SureCare Stourbridge, Hagley & Halesowen Reviews (6)

9.6

SureCare Stourbridge, Hagley & Halesowen has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time SureCare Stourbridge, Hagley & Halesowen has 6 reviews.

Overall Experience
  • 6
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Date Published
  • 6
  • 6
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Reviewer Connection to SureCare Stourbridge, Hagley & Halesowen
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Total of 6, showing 1-6
Review from Amy C (Sister of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I genuinely cannot recommend this company highly enough. The communication from them, in particular Miguel, has been outstanding. They are caring, compassionate and truly professional. The cleaning was carried out to an extremely high standard. I would highly recommend surecare Stourbridge to anyone.
One of the best companies I have ever dealt with.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for your wonderful feedback!
We're truly grateful for your kind words and thrilled to hear that you were happy with our service. At SureCare Stourbridge, Hagley & Halesowen, we…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nigel B (Son of Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm in the process of organising informal care for my mother and I approached Sure Care without any prior knowledge of the company. I'd like to comment on just how confidant I am about the proactive way in which my initial enquiry was handled and the extremely professional way the first assessment of
my mother's needs was conducted.
I'm also impressed by the level of communication I have with the manager and the super-helpful access to the family portal.
We're several weeks in now and starting to firm up how SureCare can best support my mother and relieve some of the responsibility I currently undertake.
Over the past few years, my mother and I have trialled various care providers, but, possibly because my mother has mental capacity and can self-care to a large extent, the agencies have found the role of companionship difficult to fulfil.
SureCare is the 5th agency I've tried and my opinion is that it's simply the most professional, adaptable and communicative of them all.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for taking the time to share your experience with SureCare. We're delighted to hear that you felt reassured right from your initial enquiry and that our team has been able to provide…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Georgi S (Great-Niece of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't of asked for a better service! The manager has been so supportive, compassionate and provided the best care to our family member in need aswell as Continued support for us all. Nothing is to much to ask and he really has gone above and beyond. Definitely recommend his services of care, cleaning
and the support you never knew you needed so much! Thank you again.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for your kind words. We're truly delighted to hear that you felt supported and cared for throughout. Going above and beyond is at the heart of what we do, and it means a lot to know…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen W (Friend of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and his staff provided an excellent service. They understood the brief and complexities from the outset and worked in an extremely professional and sensitive manner. The manager provided a quotation with a breakdown and overview of what was needed and carried out the work thoroughly and
swiftly at a very reasonable cost.
I am also grateful to the manager for liaising with Adult services to support my request for assessment.
I highly recommend this company and am happy to speak to anyone who wishes verbal/ further written appraisal.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for your kind words and detailed feedback. We are delighted to hear that you felt supported and that our team delivered the service to your expectations. It was important to us to…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C M (Daughter of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager came out and did an assessment with my dad, listened to what my dad had to say but also listened to us and built a good report from that. Then once the needs for my dad was understood, asked when we wanted his care to start. We agreed to the monday and come 8am there the manager ready. He
has built a wonderful relationship with my dad and slowly building the trust.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for taking the time to share your experience. We're delighted to hear that the assessment process was positive and that we were able to start care promptly as agreed. Building trust…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheena H (Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My needs are very complex at the moment and I am very happy with the care arrangement in place it is also flexible according to my health and needs requirements. So I am very happy to have found the service I require which is tailored to my requirements. Thank you
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
Thank you so much for your kind words. We're truly glad to hear that you're happy with the care arrangement in place and that it's meeting your needs. Providing flexible, person-centred support is at…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for SureCare Stourbridge, Hagley & Halesowen is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for SureCare Stourbridge, Hagley & Halesowen is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Stourbridge, Hagley & Halesowen is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Miguel

Miguel Camelo

Job Title: Registered Manager Joined: 2014

Miguel Camelo is the Registered Manager of SureCare Stourbridge, Hagley & Halesowen, bringing over 11 years of dedicated experience in the adult social care sector. Passionate about delivering high-quality, person-centred care, Miguel’s career has progressed from frontline caregiving to senior management roles, giving him a deep understanding of every aspect of care delivery.


Starting as a carer, Miguel quickly rose through the ranks, serving as a Senior Carer, Care Coordinator, Registered Manager, Area Manager, and Operations Manager, before taking on the leadership of the Stourbridge branch of SureCare. His hands-on experience is matched by his commitment to professional development, holding a Level 5 NVQ in Adult Social Care and specialising in quality, compliance, safeguarding, and team development.


Known for his approachable nature, attention to detail, and drive for excellence, Miguel is dedicated to creating a supportive environment for both clients and care professionals. Under his guidance, SureCare Stourbridge is focused on providing compassionate, consistent, and high-standard care that makes a real difference in people’s lives.

Frequently Asked Questions about SureCare Stourbridge, Hagley & Halesowen

What Type of Services does SureCare Stourbridge, Hagley & Halesowen offer?

SureCare Stourbridge, Hagley & Halesowen offers Home Care.

How many Carers does SureCare Stourbridge, Hagley & Halesowen employ?

SureCare Stourbridge, Hagley & Halesowen employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Stourbridge, Hagley & Halesowen to verify any information. View our terms and conditions. SureCare Stourbridge, Hagley & Halesowen has an Enhanced Service - more info.