Submit a Review for Ascot Care
6 Kings Court, Harwood Road, Horsham, RH13 5UR
View full details of Ascot CareLatest Reviews for Ascot Care
27 January 2026
I have always been treated with respect and consideration, and have been encouraged to be involved and included in decision making with my Partner who receives care from Ascot. All the staff provide high quality , professinal care, which they give with care and compassion . Communication is
excellent between all members of the team. The management team are very approachable and always listen......they are clearly aware of all current care needs , and are very obviously concerned to ensure that they are able to meet those needs. Formal, regular reviews are carried out every 3 months which are very helpful. All staff are reliable, approachable, friendly and professional and they clearly want to make my partners life and my life as good as possible
I have had my own health problems recently and all staff have been very supportive to me , adapting my partners care package to ensure I feel more able to manage
I would , and always have been, extremely happy to recommend Ascot Care
27 January 2026
The hole team from ascot care have been nothing but excellent they have been very professional in all the medical and care side of looking after my farther this past two years they were all ways flexible with visits and totally respected my father's wishes , the hole team were always friendly and
very helpful and took time with not only my farther but the rest of the family too I can not thank them enough and would not hesitate to recommend Ascot Care to any one needing a care package
09 September 2025
I am very grateful for the fantastic care that Ascot Care provided for both of my parents over a period of several years. The carers have been kind, friendly and respectful and always brightened up my parents days. The team genuinely care about the people they are looking after. They are very good
at covering any shifts during absences and I can't ever recall an instance of a visit being missed.
The carers have been proactive about making suggestions and flagging up any concerns. The manager and office team have been very good at responding to any queries and keeping us informed and were very responsive at putting some extra care in place at very short notice during a difficult time which was hugely appreciated.
I would be very happy to recommend Ascot Care.
13 June 2025
I cannot speak highly enough of Ascot Care and the exceptional service they provide. For many years, they have taken wonderful care of my Nan, and I am incredibly grateful for all that they do. The manager and the entire team are truly personable and make a genuine effort to connect with not only my
Nan but also with our whole family. Every carer I've met has been lovely, friendly, and always takes the time to acknowledge us.
Additionally, I would like to extend my heartfelt thanks to the manager for his quick response during a challenging time. When my father suffered an unexpected spinal stroke, he stepped in at a moment's notice to arrange care. His support and promptness made a world of difference during a difficult situation.
Thank you, Ascot Care. Your commitment to providing top-notch care is truly appreciated!
Highly recommended.
23 April 2025
We have worked with Ascot Care since 2018. They have provided excellent home care for our elderly father during this time. For years with just 2 hours domiciliary/week increasing proportionately as more care was required to 2-3 visits per day and ultimately to live-in care prior to the nursing home.
We have really appreciated their services, their friendly staff and most of all their warm, consistent approach, quality meal preparation and essential communication for our Dad. Staff at all levels have gone the country mile to assist him and us. Thanks to their care Dad has been able to continue at home living independently for over 7 years. This wouldn't have been possible without their services. The manager has patiently discussed next steps with us and sourced all sorts of help with each challenge faced. Our first meeting with the director was a game-changer and her empathy was immense. This deep rooted sensitivity is rooted throughout their services and stems from outstanding nursing experience.
07 November 2024
We have been using Ascot Care for two years now. Everyone is very helpful, from the office staff to the carers. Communication is very good and nothing is too much trouble. Having used two other companies in the past for my husband's care I can highly recommend Ascot Care.
22 October 2024
Always reliable and carers arrive on time, they are very willing and friendly. They are always ready to do any thing reasonable that you ask them to do A real pleasure to have in your home and good company as well.
14 October 2024
The management team and staff at Ascot Care were excellent in assessing my father's requirements and helpful and considerate. However, the carer was uncommunicative with my father during their stay and lacked social skills. However, they provided adequate and professional care in terms of his needs.
26 September 2024
My father in his 90's used Ascot Care for nine months until suffering from a life-changing stroke in August 2024.
During this period, we found Ascot Care to be very reliable. They offered my father flexibility too, such as when he went abroad and did not need a carer. One was then made available
for him within a day or two of his return.
The carers were mostly from Eastern Europe. My father found some easier to communicate with than others, however they were all honest and tried their best for him.
18 September 2024
Cannot recommend the team at Ascot Care highly enough, be it the office staff arranging appointments (or rearranging them when dad forgets a doctors appointment!) or the care staff who have been fantastic with dad. Kind and considerate and happy to sit and engage/chat with dad if there is time left
in the appointment slot.
Thank you to the manager and staff
24 February 2024
Dear Ascot Care,
None of us had any previous experience of personal care until my father needed it. The management and the team proved to be invaluable with the compassionate approach to help us figure out a way to give Dad all that he needed. By mutual agreement, we came up with a plan which
enlisted the services of our private carer, live-in care from Ascot and weekend breaks for the live-in carers from the local agency. This worked well until our private carer became overwhelmed so we had to change to 2 live-in carers from Ascot Care. Then we changed again to include a night carer, which happened to coincide exactly with Dad's passing. All behaved professionally and helped Mum and the family cope.
One thing we took a while to understand was the expense and preparation of meals for the carers which fell to Mum and the family to organise and cook as it would have been impossible for them to do this as well.
19 February 2024
Having used Ascot Care for over two years for live-in care for my mum I cannot recommend highly enough the company. The live-in carers are exceptional giving compassion and respect to a dementia patient attending to all physical and mental needs along the journey allowing us to enable Mum to remain
in her home until the end. Fulfilling all duties and beyond showing total respect for the home and culinary delights conjured up to entice Mum to eat. The office staff are open and willing to discuss at all times any problems or ideas. It was definitely the best decision we made in contacting them to help home care and I will always be grateful.
25 September 2023
We used a live in carer in order for my husband and I to have a holiday. We booked 10 days care for a weeks holiday, that way we overlapped the care at the beginning as we had no idea what to expect and Mum was understandably nervous. But what a lovely experience, the carer that came was so
friendly but also respectful and professional, she was part of the family by the time she left. I can’t express how much it helped me going away without worry or guilt of leaving. Mum was safe and happy.
27 July 2023
It takes a while to adjust to live in carers. Once adjusted we have been very happy with the carers, who are both excellent. Their care standards are high and interactions with my husband are warm, caring and patient. The management are very supportive and maintain regular contact with the carers
and with us.
26 May 2023
We can not fault Ascot Care, the care my mother receives is excellent. So impressed with the service that I recommended them to my in-laws and they are now clients too. Well done Ascot.
24 May 2023
The Ascot Care team have provided great support for my mother over a number of years. The visiting staff who assist with house cleaning, linen changes, ironing, shopping and general wellbeing are always friendly, helpful and supportive. They also provide companionship and are sensitive to her needs.
The office staff are always a friendly voice when you phone and are extremely helpful and professional. They have always responded quickly and with a good solution should we call with a request for any additional support. Thank you and keep up the good work.
24 May 2023
All staff are reliable and friendly. Care workers are conscientious. They arrive on time and stay the allotted time. Any concerns are easy to discuss with Head Office staff and they will work to find the best solutions. They have made my life easier and taken some of the stress away.
15 May 2023
Very reliable and excellent personal care, empathy and understanding. Good provision of care, cooking and domestic chores, washing clothes, cleaning and overall consciences responsibilities.
All shopping is cared for and personal needs are when required. All work with a smile while sensitive to
personal needs. Always welcoming to make a cup of tea and slice of cake or biscuit. Very much appreciated.
12 May 2023
From our initial contact with Ascot Care until today, the service we have received has been faultless. We have only had one carer so far and so as a family are new to the process. This said the carers that have been matched to my father-in-law have provided kind, compassionate person-centred care in
his home. We could not have asked for more.
12 May 2023
My client has been having Ascot Care live-in and domiciliary carers since September 2022. Ascot Care is a fantastic agency who are great at communication, accommodating clients' needs and providing care with dignity and respect. All carers who have been in to work with my client have been fantastic.
The office staff are also brilliant. They communicate changes, let you know if anything is needed and work with the client to provide the best care possible.
Latest Reviews for Ascot Care
27 January 2026
I have always been treated with respect and consideration, and have been encouraged to be involved and included in decision making with my Partner who receives care from Ascot. All the staff provide high quality , professinal care, which they give with care and compassion . Communication is
excellent between all members of the team. The management team are very approachable and always listen......they are clearly aware of all current care needs , and are very obviously concerned to ensure that they are able to meet those needs. Formal, regular reviews are carried out every 3 months which are very helpful. All staff are reliable, approachable, friendly and professional and they clearly want to make my partners life and my life as good as possible
I have had my own health problems recently and all staff have been very supportive to me , adapting my partners care package to ensure I feel more able to manage
I would , and always have been, extremely happy to recommend Ascot Care
27 January 2026
The hole team from ascot care have been nothing but excellent they have been very professional in all the medical and care side of looking after my farther this past two years they were all ways flexible with visits and totally respected my father's wishes , the hole team were always friendly and
very helpful and took time with not only my farther but the rest of the family too I can not thank them enough and would not hesitate to recommend Ascot Care to any one needing a care package
09 September 2025
I am very grateful for the fantastic care that Ascot Care provided for both of my parents over a period of several years. The carers have been kind, friendly and respectful and always brightened up my parents days. The team genuinely care about the people they are looking after. They are very good
at covering any shifts during absences and I can't ever recall an instance of a visit being missed.
The carers have been proactive about making suggestions and flagging up any concerns. The manager and office team have been very good at responding to any queries and keeping us informed and were very responsive at putting some extra care in place at very short notice during a difficult time which was hugely appreciated.
I would be very happy to recommend Ascot Care.
13 June 2025
I cannot speak highly enough of Ascot Care and the exceptional service they provide. For many years, they have taken wonderful care of my Nan, and I am incredibly grateful for all that they do. The manager and the entire team are truly personable and make a genuine effort to connect with not only my
Nan but also with our whole family. Every carer I've met has been lovely, friendly, and always takes the time to acknowledge us.
Additionally, I would like to extend my heartfelt thanks to the manager for his quick response during a challenging time. When my father suffered an unexpected spinal stroke, he stepped in at a moment's notice to arrange care. His support and promptness made a world of difference during a difficult situation.
Thank you, Ascot Care. Your commitment to providing top-notch care is truly appreciated!
Highly recommended.
23 April 2025
We have worked with Ascot Care since 2018. They have provided excellent home care for our elderly father during this time. For years with just 2 hours domiciliary/week increasing proportionately as more care was required to 2-3 visits per day and ultimately to live-in care prior to the nursing home.
We have really appreciated their services, their friendly staff and most of all their warm, consistent approach, quality meal preparation and essential communication for our Dad. Staff at all levels have gone the country mile to assist him and us. Thanks to their care Dad has been able to continue at home living independently for over 7 years. This wouldn't have been possible without their services. The manager has patiently discussed next steps with us and sourced all sorts of help with each challenge faced. Our first meeting with the director was a game-changer and her empathy was immense. This deep rooted sensitivity is rooted throughout their services and stems from outstanding nursing experience.
07 November 2024
We have been using Ascot Care for two years now. Everyone is very helpful, from the office staff to the carers. Communication is very good and nothing is too much trouble. Having used two other companies in the past for my husband's care I can highly recommend Ascot Care.
22 October 2024
Always reliable and carers arrive on time, they are very willing and friendly. They are always ready to do any thing reasonable that you ask them to do A real pleasure to have in your home and good company as well.
14 October 2024
The management team and staff at Ascot Care were excellent in assessing my father's requirements and helpful and considerate. However, the carer was uncommunicative with my father during their stay and lacked social skills. However, they provided adequate and professional care in terms of his needs.
26 September 2024
My father in his 90's used Ascot Care for nine months until suffering from a life-changing stroke in August 2024.
During this period, we found Ascot Care to be very reliable. They offered my father flexibility too, such as when he went abroad and did not need a carer. One was then made available
for him within a day or two of his return.
The carers were mostly from Eastern Europe. My father found some easier to communicate with than others, however they were all honest and tried their best for him.
18 September 2024
Cannot recommend the team at Ascot Care highly enough, be it the office staff arranging appointments (or rearranging them when dad forgets a doctors appointment!) or the care staff who have been fantastic with dad. Kind and considerate and happy to sit and engage/chat with dad if there is time left
in the appointment slot.
Thank you to the manager and staff
24 February 2024
Dear Ascot Care,
None of us had any previous experience of personal care until my father needed it. The management and the team proved to be invaluable with the compassionate approach to help us figure out a way to give Dad all that he needed. By mutual agreement, we came up with a plan which
enlisted the services of our private carer, live-in care from Ascot and weekend breaks for the live-in carers from the local agency. This worked well until our private carer became overwhelmed so we had to change to 2 live-in carers from Ascot Care. Then we changed again to include a night carer, which happened to coincide exactly with Dad's passing. All behaved professionally and helped Mum and the family cope.
One thing we took a while to understand was the expense and preparation of meals for the carers which fell to Mum and the family to organise and cook as it would have been impossible for them to do this as well.
19 February 2024
Having used Ascot Care for over two years for live-in care for my mum I cannot recommend highly enough the company. The live-in carers are exceptional giving compassion and respect to a dementia patient attending to all physical and mental needs along the journey allowing us to enable Mum to remain
in her home until the end. Fulfilling all duties and beyond showing total respect for the home and culinary delights conjured up to entice Mum to eat. The office staff are open and willing to discuss at all times any problems or ideas. It was definitely the best decision we made in contacting them to help home care and I will always be grateful.
25 September 2023
We used a live in carer in order for my husband and I to have a holiday. We booked 10 days care for a weeks holiday, that way we overlapped the care at the beginning as we had no idea what to expect and Mum was understandably nervous. But what a lovely experience, the carer that came was so
friendly but also respectful and professional, she was part of the family by the time she left. I can’t express how much it helped me going away without worry or guilt of leaving. Mum was safe and happy.
27 July 2023
It takes a while to adjust to live in carers. Once adjusted we have been very happy with the carers, who are both excellent. Their care standards are high and interactions with my husband are warm, caring and patient. The management are very supportive and maintain regular contact with the carers
and with us.
26 May 2023
We can not fault Ascot Care, the care my mother receives is excellent. So impressed with the service that I recommended them to my in-laws and they are now clients too. Well done Ascot.
24 May 2023
The Ascot Care team have provided great support for my mother over a number of years. The visiting staff who assist with house cleaning, linen changes, ironing, shopping and general wellbeing are always friendly, helpful and supportive. They also provide companionship and are sensitive to her needs.
The office staff are always a friendly voice when you phone and are extremely helpful and professional. They have always responded quickly and with a good solution should we call with a request for any additional support. Thank you and keep up the good work.
24 May 2023
All staff are reliable and friendly. Care workers are conscientious. They arrive on time and stay the allotted time. Any concerns are easy to discuss with Head Office staff and they will work to find the best solutions. They have made my life easier and taken some of the stress away.
15 May 2023
Very reliable and excellent personal care, empathy and understanding. Good provision of care, cooking and domestic chores, washing clothes, cleaning and overall consciences responsibilities.
All shopping is cared for and personal needs are when required. All work with a smile while sensitive to
personal needs. Always welcoming to make a cup of tea and slice of cake or biscuit. Very much appreciated.
12 May 2023
From our initial contact with Ascot Care until today, the service we have received has been faultless. We have only had one carer so far and so as a family are new to the process. This said the carers that have been matched to my father-in-law have provided kind, compassionate person-centred care in
his home. We could not have asked for more.
12 May 2023
My client has been having Ascot Care live-in and domiciliary carers since September 2022. Ascot Care is a fantastic agency who are great at communication, accommodating clients' needs and providing care with dignity and respect. All carers who have been in to work with my client have been fantastic.
The office staff are also brilliant. They communicate changes, let you know if anything is needed and work with the client to provide the best care possible.