Ascot Care Ltd
Ascot Care Ltd
Ascot Care Ltd

Ascot Care is an established live-in and domiciliary care company serving West Sussex and Surrey for live-in care, and Horsham and the surrounding areas for domiciliary care.

Staff take great pride in providing person-centred care and support for adults over the age of 18.

Their vision is, to support clients to enable them to maintain a happy, independent and fulfilled life in the comfort and safety of their own home.

The care team works tirelessly to ensure that each client’s individuality, privacy and dignity are respected at all times. Each client has an individual care plan tailored to their specific needs and a risk assessment is carried out prior to care and support commencing.

The highly trained and experienced management team and care workers operate closely as a team and are dedicated to the wellbeing of their clients. In this regard, clients are treated with kindness, empathy, compassion, understanding and respect.

Carers and support workers are handpicked to ensure that clients are in the best possible hands. All staff are Enhanced Disclosure and Barring Service checked.

Ascot Care is regulated by the Care Quality Commission (CQC) and is a member of the United Kingdom Home Care Association (UKHCA).

Owner : Ascot Care Ltd

Person in charge: Marlene Riecker (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Staff Languages (other than English): Czech, Spanish; Castilian, Gujarati, Hindi, Italian, Lithuanian, Polish

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Situated on the roundabout in an office complex called Kings Court, just off Harwood Road in Horsham, West Sussex. Occupying unit No.6.

Visiting: Please call ahead of time to make an appointment to visit the offices.

Parking: Please park in visitors bay No.6.

Latest Care Quality Commission* Report on Ascot Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Ascot Care Ltd has a Review Score of 9.9 (9.870)

The Review Score of 9.9 (maximum of 10) for Ascot Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Ascot Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for Ascot Care Ltd is calculated as follows: ( (95 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Ascot Care Ltd is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ascot Care Ltd?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ascot Care Ltd

  • Client / Service User
    6
  • Daughter of Client/Service User
    4
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Husband of Client/Service User
    1
  • more

Googled Care Companies based in Horsham and struck lucky with Ascot Care. My husband was discharged from hospital after seven weeks as a patient. Three weeks with Ascot Care has made a huge difference to my husband's recovery. The Carers are punctual, friendly, kind and helpful and adjust to clients needs. Management keep a close eye on standard of carers and can be easily contacted by phone or email.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with Ascot Care Ltd. They are very helpful and punctual which is very important to me.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I find all the Ascot carers kind and good at their job.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The care my mother receives from Ascot is very good and my mother is very happy with the care she receives.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I find that the carers are very cooperative after they know of my likes/dislikes.

How likely would you be to recommend Ascot Care Ltd? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Satisfactory

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

Ascot Care Ltd consistently send friendly, professional carers who even go beyond the call of duty on occasion. I usually use them to fill in for my disabled daughter's Pa's (direct payments) when on holiday/sick leave and they support her at her day centre. My daughter loves the carers Ascot Care Ltd send and they all seem to be natural at relating to persons with learning disabilities too. I highly recommend Ascot Care Ltd.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum is able to stay in her own home because of the care supplied by Ascot Care Ltd. She sees/has seen several different staff who are always pleasant, patient, cheerful and helpful. They are good timekeepers but will not leave a client in distress. A particularly valuable quality is initiative. The staff are very good at noticing what needs doing and also extra ways in which the client could benefit. A valuable extra service involves taking clients to appointments, staying with them and keeping track of appointments.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ascot care provides a carer/companion for my dementia-suffering wife for 6 hours per week. The initial assessment process was thorough and professional and the carer provided is well matched to my wife's requirements and is well trained.
The management of the agency is approachable and appears to be both effective and efficient.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I have used this care agency for the past three years. I have nothing but praise for this agency. They are very professional. The carers are very kind and helpful. They have looked after me extremely well. I have no complaints.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My aunt is 92 years old with macular degeneration and hearing difficulties. The care which Ascot provides is wonderful. Professional, caring, friendly and we could not survive without their support.
My aunt regards the carers as friends as much as support workers. They are always open to suggestions and regularly contact me as I have power of attorney for my aunt. They shop with my aunt and take her out every week. I cannot sing praises too highly of Ascot.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very helpful and always there when any issues or concerns arise, trustworthy also, one of the best carers we have used.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I wish to thank Ascot Care most sincerely for the exceptional care and attention the company and all of their staff paid to my parents before it was necessary for them to move into a care home. They always looked forward to the carers visits, they enjoyed the lively banter and freshly cooked meals which cheered them up considerably. Also, the efforts the carers made to lift the mood when they were feeling depressed and lonely were very much appreciated by both of them.
Just knowing your company was supporting my parents made my life bearable at what was a very difficult time for us all.
I wanted to pass on my thanks to all the team that supported my parents and my special thanks to you all for going the extra mile. My father so enjoyed the tea dances even though we never knew he could dance!

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We would like to put on record the excellent care Ascot Care Ltd have afforded my mother over the years and especially in the last months of her life. Nothing was too much trouble for her well being. All the carers were good and we would like to give a special thank you to mums primary carer who classed mum as a good friend. Thank you for all that you did when caring for Mum.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have Power of Attorney for several clients and use Ascot because they are approachable, flexible, reliable and do not have a high turnover of staff. I am able to contact Ascot by phone and email easily and they are very helpful and efficient.

The carers are kind, compassionate and trustworthy and our Clients are happy that the care they receive helps them to feel respected and able to live their lives in their own home with the stress taken from them.

I would recommend Ascot, they aren't just a business, they genuinely get to know and care for their Clients.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care Ascot Care are providing is making such a difference to my quality of life being able to have a social life again while knowing that my husband will be well looked after while I am out. It means I will be able to keep looking after him at home for longer.
All the carers who have looked after my husband have been great. I was really worried leaving him while I went to Dorset for the wedding but it all worked out brilliantly and I will have no hesitation in planning another break away.
I have already recommended your agency to others looking for care.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ascot care looked after my 96 year old mother after she was discharged from hospital following a broken hip. The care was excellent, they were punctual and always left concise notes so that we could see what was happening. I would recommend this service to anyone. Whence fell in Sainsbury's and had a stroke they helped us through a difficult time by looking for her.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ascot Care have helped me remain independent in my own house since my husband died. I enjoy all my carers visiting and look forward to their arrival each day.

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Dear Ascot Care ... I just wanted to say thanks to you and the team for your flexibility in arranging for Mum at short notice so she could be discharged from hospital and recover at home. We know we can come back to you if she needs help in the future !

How likely would you be to recommend Ascot Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

October 2015

Great British Care Awards 2015

Recipient: Ascot Care Ltd

Date: Monday 19 Oct 2015

more details

Job Vacancies

Staff Profiles

Marlene

Marlene Riecker

Job Title: Director & Registered Care Manager

Joined: 2008

Description:

Marlene is one of the original founders of Ascot Care and has a passion to care for people.

Randolph

Randolph Riecker

Job Title: Director

Joined: 2008

Description:

Randolph was one of the original founders of Ascot Care, along with Marlene.

No image found

Emma Stapleton

Job Title: Care Manager

Joined: 2012

Description:

Emma Stapleton is our Registered Care Manager who oversees, supervises and handles all aspects of the day to day care administration of the company.

No image found

Jen Wallis

Job Title: Care Co-ordinator

Joined: 2012

Description:

Jen Wallis oversees all aspects of staff training and care plans.

No image found

Emma Gillmer

Job Title: Care Co-ordinator

Joined: 2013

Description:

Emma Gillmer oversees all aspects of scheduling our domiciliary care calls.

No image found

Birgit Clifford

Job Title: Financial Administrator

Joined: 2016

Description:

Birgit handles all aspects of our bookeeeping, payroll, taxation and invoicing.

No image found

Matthew Hartley

Job Title: Finance Trainee

Joined: 2016

Description:

Finance & Administration