Ascot Care

6 Kings Court, Harwood Road, Horsham RH13 5UR
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9.8 66 Reviews
  • Ascot Care, Horsham
Ascot Care is an established Live-in and Domiciliary care provider serving Sussex and Surrey with offices in Horsham, Cranleigh, Dorking & Haywards Heath.

Staff take great pride in providing person-centred care and support for adults over the age of 18.

The vision is to support clients to enable them to maintain a happy, independent and fulfilled life in the comfort and safety of the client's home.

The care team works tirelessly to ensure that each client’s individuality, privacy and dignity are respected at all times. Each client has an individual care plan tailored to their specific needs and a risk assessment is carried out prior to care and support commencing.

The highly trained and experienced management team and care workers operate closely as a team and are dedicated to the wellbeing of their clients. In this regard, clients are treated with kindness, empathy, compassion, understanding and respect.

Carers and support workers are handpicked to ensure that clients are in the best possible hands. All staff are Enhanced Disclosure and Barring Service checked.

Ascot Care is regulated by the Care Quality Commission (CQC) and is a member of the United Kingdom Home Care Association (UKHCA).
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.50

Fees based upon assessment

These prices are only a guideline, please contact Ascot Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Ascot Care Ltd

Person in charge

  • Lagin Riecker (Registered Manager)

Ascot Care Reviews (66)

9.8

Ascot Care has a Review Score of 9.8 (9.773) out of 10, based on 11 reviews in the last 2 years.
Over all time Ascot Care has 66 reviews.

Overall Experience
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Date Published
  • 66
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Reviewer Connection to Ascot Care
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Total of 66, showing 1-20
Review from Susi L (Daughter of Client) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the fantastic care that Ascot Care provided for both of my parents over a period of several years. The carers have been kind, friendly and respectful and always brightened up my parents days. The team genuinely care about the people they are looking after. They are very good at
covering any shifts during absences and I can't ever recall an instance of a visit being missed.


The carers have been proactive about making suggestions and flagging up any concerns. The manager and office team have been very good at responding to any queries and keeping us informed and were very responsive at putting some extra care in place at very short notice during a difficult time which was hugely appreciated.


I would be very happy to recommend Ascot Care.

Reply from Lagin Riecker, Registered Manager at Ascot Care

Thank you - it was such a privilege to look after your parents!

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Review from Rachael B (Granddaughter of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Ascot Care and the exceptional service they provide. For many years, they have taken wonderful care of my Nan, and I am incredibly grateful for all that they do. The manager and the entire team are truly personable and make a genuine effort to connect with not only my
Nan but also with our whole family. Every carer I've met has been lovely, friendly, and always takes the time to acknowledge us.
Additionally, I would like to extend my heartfelt thanks to the manager for his quick response during a challenging time. When my father suffered an unexpected spinal stroke, he stepped in at a moment's notice to arrange care. His support and promptness made a world of difference during a difficult situation.
Thank you, Ascot Care. Your commitment to providing top-notch care is truly appreciated!
Highly recommended.
Reply from Lagin Riecker, Registered Manager at Ascot Care

Thank you for your wonderful feedback. We really appreciate the kind words!

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Review from Jenny S (Daughter of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have worked with Ascot Care since 2018. They have provided excellent home care for our elderly father during this time. For years with just 2 hours domiciliary/week increasing proportionately as more care was required to 2-3 visits per day and ultimately to live-in care prior to the nursing home.
We have really appreciated their services, their friendly staff and most of all their warm, consistent approach, quality meal preparation and essential communication for our Dad. Staff at all levels have gone the country mile to assist him and us. Thanks to their care Dad has been able to continue at home living independently for over 7 years. This wouldn't have been possible without their services. The manager has patiently discussed next steps with us and sourced all sorts of help with each challenge faced. Our first meeting with the director was a game-changer and her empathy was immense. This deep rooted sensitivity is rooted throughout their services and stems from outstanding nursing experience.
Reply from Lagin Riecker, Registered Manager at Ascot Care

Dear Jenny, thank you so much for this glowing review. We take great pride in what we do and feel it was an honour to make a difference to your dad's life for 7 years. All the best.

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Review from L W (Wife of Client) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Ascot Care for two years now. Everyone is very helpful, from the office staff to the carers. Communication is very good and nothing is too much trouble. Having used two other companies in the past for my husband's care I can highly recommend Ascot Care.
Reply from Lagin Riecker, Registered Manager at Ascot Care

Thank you for the lovely review. We are so grateful and feel very privileged to continue making a difference for both of you.

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Review from Liz K (Client) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always reliable and carers arrive on time, they are very willing and friendly. They are always ready to do any thing reasonable that you ask them to do A real pleasure to have in your home and good company as well.
Reply from Lagin Riecker, Registered Manager at Ascot Care

Thank you for the lovely review Liz! We're grateful to make a difference.

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Review from Jane R (Daughter of Client) published on 14 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management team and staff at Ascot Care were excellent in assessing my father's requirements and helpful and considerate. However, the carer was uncommunicative with my father during their stay and lacked social skills. However, they provided adequate and professional care in terms of his needs.
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Review from Tom F (Son of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father in his 90's used Ascot Care for nine months until suffering from a life-changing stroke in August 2024.
During this period, we found Ascot Care to be very reliable. They offered my father flexibility too, such as when he went abroad and did not need a carer. One was then made available for
him within a day or two of his return.
The carers were mostly from Eastern Europe. My father found some easier to communicate with than others, however they were all honest and tried their best for him.
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Review from Nick W (Son of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot recommend the team at Ascot Care highly enough, be it the office staff arranging appointments (or rearranging them when dad forgets a doctors appointment!) or the care staff who have been fantastic with dad. Kind and considerate and happy to sit and engage/chat with dad if there is time left
in the appointment slot.
Thank you to the manager and staff
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Review from Alison B (Daughter of Client) published on 24 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dear Ascot Care,
None of us had any previous experience of personal care until my father needed it. The management and the team proved to be invaluable with the compassionate approach to help us figure out a way to give Dad all that he needed. By mutual agreement, we came up with a plan which enlisted
the services of our private carer, live-in care from Ascot and weekend breaks for the live-in carers from the local agency. This worked well until our private carer became overwhelmed so we had to change to 2 live-in carers from Ascot Care. Then we changed again to include a night carer, which happened to coincide exactly with Dad's passing. All behaved professionally and helped Mum and the family cope.
One thing we took a while to understand was the expense and preparation of meals for the carers which fell to Mum and the family to organise and cook as it would have been impossible for them to do this as well.
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Review from S M (Daughter of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having used Ascot Care for over two years for live-in care for my mum I cannot recommend highly enough the company. The live-in carers are exceptional giving compassion and respect to a dementia patient attending to all physical and mental needs along the journey allowing us to enable Mum to remain
in her home until the end. Fulfilling all duties and beyond showing total respect for the home and culinary delights conjured up to entice Mum to eat. The office staff are open and willing to discuss at all times any problems or ideas. It was definitely the best decision we made in contacting them to help home care and I will always be grateful.
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Review from Sarah E (Daughter of Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used a live in carer in order for my husband and I to have a holiday. We booked 10 days care for a weeks holiday, that way we overlapped the care at the beginning as we had no idea what to expect and Mum was understandably nervous. But what a lovely experience, the carer that came was so friendly
but also respectful and professional, she was part of the family by the time she left. I can’t express how much it helped me going away without worry or guilt of leaving. Mum was safe and happy.
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Review from G F (Wife of Client) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It takes a while to adjust to live in carers. Once adjusted we have been very happy with the carers, who are both excellent. Their care standards are high and interactions with my husband are warm, caring and patient. The management are very supportive and maintain regular contact with the carers and
with us.
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Review from P K (Daughter of Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can not fault Ascot Care, the care my mother receives is excellent. So impressed with the service that I recommended them to my in-laws and they are now clients too. Well done Ascot.
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Review from P N (Son of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Ascot Care team have provided great support for my mother over a number of years. The visiting staff who assist with house cleaning, linen changes, ironing, shopping and general wellbeing are always friendly, helpful and supportive. They also provide companionship and are sensitive to her needs.
The
office staff are always a friendly voice when you phone and are extremely helpful and professional. They have always responded quickly and with a good solution should we call with a request for any additional support. Thank you and keep up the good work.
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Review from Irene I (Daughter of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are reliable and friendly. Care workers are conscientious. They arrive on time and stay the allotted time. Any concerns are easy to discuss with Head Office staff and they will work to find the best solutions. They have made my life easier and taken some of the stress away.
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Review from J B (Son of Client) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable and excellent personal care, empathy and understanding. Good provision of care, cooking and domestic chores, washing clothes, cleaning and overall consciences responsibilities.
All shopping is cared for and personal needs are when required. All work with a smile while sensitive to personal
needs. Always welcoming to make a cup of tea and slice of cake or biscuit. Very much appreciated.
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Review from Jose S (Daughter-in-law of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
From our initial contact with Ascot Care until today, the service we have received has been faultless. We have only had one carer so far and so as a family are new to the process. This said the carers that have been matched to my father-in-law have provided kind, compassionate person-centred care in
his home. We could not have asked for more.
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Review from Natalie R (Solicitor of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My client has been having Ascot Care live-in and domiciliary carers since September 2022. Ascot Care is a fantastic agency who are great at communication, accommodating clients' needs and providing care with dignity and respect. All carers who have been in to work with my client have been fantastic.
The office staff are also brilliant. They communicate changes, let you know if anything is needed and work with the client to provide the best care possible.
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Review from David P (Son of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ascot Care have provided support to both of my parents for several years and after Mum's passing seventeen months ago, have looked after my dad who has dementia with respect, compassion and dignity since. This has taken much of the stress from the situation from our shoulders. The communication with
Ascot and the carers is excellent, and my dad is happy and very comfortable in his own home. The carers and company do really care for Dad and his well-being which is fantastic, and have built a strong understanding of Dad and his care needs.
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Review from Valerie J (Wife of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ascot care has been providing care for my husband for over a year. The standard of care provided by the individual carers is first class, they treat him with respect and kindness, they are professional and very friendly making the calls go with ease.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Ascot Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Ascot Care is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 66 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ascot Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (5)

Lagin

Lagin Riecker

Job Title: Registered Manager Joined: 2017

Lagin Riecker is our Registered Manager. He is responsible for overseeing all the care delivered and is responsible for all aspects of Business Development & Finance.


Lagin Has a lot of involvement in New Client onboarding & New Care Worker Recruitment. Lagin joined the team in 2017.

Jess

Jess Ames

Job Title: Senior Care Coordinator Joined: 2017

Jess Ames is our Senior Care Coordinator. She is responsible for overseeing the scheduling of rotas and staff management. Jess originally started as a Domiciliary Care Worker and has gained extensive knowledge of the intricacies of providing care for people. She joined the team in 2017.

Betsy

Betsy Barlow

Job Title: Care Coordinator Joined: 2022

Betsy Barlow is one of our Care Coordinators. Betsy is responsible for processing the Domiciliary Care rota and all aspects of staff liaison. She has years of experience in Domiciliary Care and has gained a great understanding of practical care delivery. Betsy joined the team in 2022.

Birgit

Birgit Clifford

Job Title: Financial Administrator Joined: 2016

Birgit Clifford is our Financial Administrator. Birgit is responsible for processing & overseeing the payroll & invoicing on a monthly basis.


She is our first port of call for invoicing & payroll queries. Birgit has a wealth of experience in Financial Administration. She joined the team in 2016.

David

David Platts

Job Title: Field Care Supervisor Joined: 2010

David Platts is our Field Care Supervisor. He is responsible for spot checks on staff in the field and overseeing training & staff reviews. David has been an incredibly dedicated member of our team and has gained unrivalled knowledge of providing Care. He joined the team in 2010.

Frequently Asked Questions about Ascot Care

What Type of Services does Ascot Care offer?

Ascot Care offers Home Care.

How many Carers does Ascot Care employ?

Ascot Care employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascot Care to verify any information. View our terms and conditions. Ascot Care has an Enhanced Service - more info.