Ascot Care

6 Kings Court, Harwood Road, Horsham RH13 5UR
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9.8 66 Reviews
Ascot Care is an established Live-in and Domiciliary care provider serving Sussex and Surrey with offices in Horsham, Cranleigh, Dorking & Haywards Heath.

Staff take great pride in providing person-centred care and support for adults over the age of 18.

The vision is to support clients to enable them to maintain a happy, independent and fulfilled life in the comfort and safety of the client's home.

The care team works tirelessly to ensure that each client’s individuality, privacy and dignity are respected at all times. Each client has an individual care plan tailored to their specific needs and a risk assessment is carried out prior to care and support commencing.

The highly trained and experienced management team and care workers operate closely as a team and are dedicated to the wellbeing of their clients. In this regard, clients are treated with kindness, empathy, compassion, understanding and respect.

Carers and support workers are handpicked to ensure that clients are in the best possible hands. All staff are Enhanced Disclosure and Barring Service checked.

Ascot Care is regulated by the Care Quality Commission (CQC) and is a member of the United Kingdom Home Care Association (UKHCA).
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26

Fees based upon assessment

These prices are only a guideline, please contact Ascot Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Ascot Care Ltd

Person in charge

  • Lagin Riecker (Registered Manager)

Ascot Care Reviews (66)

Total of 66, showing 21-40
9.8

Ascot Care has a Review Score of 9.8 (9.758) out of 10, based on 11 reviews in the last 2 years. Over all time Ascot Care has 66 reviews.

Overall Experience

  • 56
  • 9
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  • 1

Date Published

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55

Review from Caryl M (Mother of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and her husband have been clients of Ascot Care for many years. As they are a couple with learning difficulties they could not have managed without them and some of them have become good friends. They have never had anyone they did not get on with. The office staff are always friendly and
helpful.

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Review from Jamie M (Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was given notice by Registered Manager citing unable to cover the care package as no longer had sufficient Carers. Had recently experienced two shower calls and one lunch call not covered. My flat was not being cleaned to a standard I am used to.

Reply from Lagin Riecker, Registered Manager at Ascot Care

We are sorry to have received this review, as previously you submitted two very positive reviews. It is with a heavy heart that you were given notice as your care needs changed and we did not have sufficient capacity to support this. We are sorry that you were not satisfied with the specific care worker you preferred for personal care. We are not always able to supply specific care workers as we have a team of care workers, that have different working patterns and availability. We are surprised that you say that your cleaning was not carried out to a suitable standard, as you regularly refused assistance with this task. Kind regards.

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Review from Fiona O (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Care has been providing care for my father for the last six months. I have been so impressed by the standard of care and by the efficiency and smooth running of this family-run business. Everything is so well organised and totally dependable. Ascot Care treated my father with compassion and respect,
the carers were always reliable, professional and very capable. It has meant that it has taken away the worry of looking after an elderly father.

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Review from Marion J (Wife of Client) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received daily personal care from Ascot Care for several months. From the initial consultation onto the ongoing care, he has been treated with respect and patient understanding. Through this approach, he gained trust and confidence in his carers. I wish I had used Ascot Care from the
start of his needs several years ago.

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Review from Philippa B (Daughter of Client) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right agency to provide care for a loved one is very difficult and stressful but with Ascot Care, we knew very quickly that we had made the right decision. The visiting carers were all professional, compassionate and helpful. The office staff were supportive and provided excellent communication.
I would not hesitate to recommend Ascot Care.

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Review from J E (Daughter of Client) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right carer for a loved family member is very difficult as you are leaving their care and well-being to a stranger. Ascot worked with us as a family to ensure we found the right carers, initially for drop-in care but now live-in. It hasn't always been an easy road but with their support
and understanding, we now have the most amazing team of carers.

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Review from K W (Son of Client) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over time we needed increasing levels of care at home for my parents. At the beginning, it was daily visits, at the end, it was nighttime care for both of them. Ascot responded impeccably. Always there to help and put our minds at rest that they were cared for. I would recommend Ascot Care to anyone
wanting a reference. Thank you Ascot!

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Review from Mike C (Husband of Client) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An ideal mix of friendship and professionalism.

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Review from A G (Partner of Client) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers provide an extremely high level of care. The carers are appropriate, sensitive, and flexible. They are very professional but also friendly. They are easy to talk to. The managers are easy to communicate with - extremely flexible and somehow always manage to achieve specific needs, changes
in rotas, etc. We are treated as partners in care with them ie they always discuss all aspects of care with us as equals in the decision making.

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Review from B C (Client) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good most of the time.

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Review from M A (Wife of Client) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment interview, I have found Ascot Care Ltd to be professional, reliable, and caring, beyond our expectations. Ascot have never let us down and are really a delight to work with. They are good at adapting to needs as they change and are excellent for us as they know what's going
on locally which helps to keep us in touch. Open days are a great idea.

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Review from Simon R (Son of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers very kind and helpful. Always looks forward to the visit.

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Review from L B (Daughter of Client) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Care alwats tried to fulfil our requests. It was difficult sometimes to have continued care from just one carer, but they did their best to minimise the changes as my father could not cope with change. We were very impressed that we were able to have a flexible end date, having given the required
four-week notice Ascot Care were prepared to cover longer with hardly any notice if needed. Always good communication with the office.

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Review from R G (Husband of Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been a client of Ascot Care for a number of years. In January 2021, the entire household was struck down with Covid-19. Fortunately, my wife suffered very little symptoms. However, I and my son (co-carer) were hospitalised, Ascot Care went beyond the call of duty and provided line-in care within
one hour. They always provide a high standard of service and listen to any queries we might have. The domiciliary staff are really excellent and treat my wife with dignity and respect.

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Review from Kevin D (Nephew of Client) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Care have been supporting my 95-year-old aunt for over 10 years. Every single carer has been like a family member and yet so professional. The management team are truly unbelievable and the communication between my aunt, myself and our family has been second to none. Even though my aunt had several
serious health issues, nothing was ever too much. The owner of Ascot Care always watched over my aunt and even took her to church when she was able to go.
I cannot tell you how comforting it has been using Ascot Care. I live 2 hours drive away from my aunt and yet I never had any concerns or cause for complaint. I consider the treatment and care they gave as 5-star.

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Review from Penny H (Friend of Client) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best decision we made was to ask Ascot Care For help. My friend has a 24 hr carer, break time carers and support from the office. It has been a weight off me and a massive reduction in stress and anxiety having the support we are getting. They have taken on the burden of liaising with healthcare
professionals and looking into options to enable excellent care to be given to my friend. The 24-hour carers have been excellent, especially given a very rough ride from my friend who was struggling to accept that she couldn’t walk. We have a long term carer who has patience in abundance and seem to really care. They liaise with me and keep me informed when I visit and at other times. While still maintaining the professional distance they, and others, are able to demonstrate to my friend, and me, that it is her best interests they are thinking of at all times. We trialled a nursing home and that was a disaster and actually not too different in costs given the 1-1 support she gets.

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Review from Susan B (Daughter of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum used Ascot Care for 2 years following a stomach cancer diagnosis and additional care was required after decision to stop treatment. Carers were always pleasant, cheerful and helpful. Due to Covid-19, I moved in to shield with mum and arrangements were made for the same carer each day to reduce risk
of infection. Mum did not want me to do her personal care, and to start, mornings were enough but as she became bedridden we added an evening visit to make her comfortable. A couple of hours were later added to allow me some respite to get my permitted exercise or extra sleep. I felt cared for as they cared for mum. Exceptional flexible service that ensured my mum got to see her last days peacefully at home. I couldn’t have coped for the last 3 weeks without them due to the lockdown that was in place. If she had been forced to go into a home, hospice or hospital I would have lost the time with her as no visitors are allowed. I have and will continue to highly recommend Ascot Care.

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Review from Brenda J (Wife of Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always adaptable.

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Review from John E (Client) assisted by family/friend published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been reassuring to have Ascot Care workers in my home. I have enjoyed the consistency of my care. After originally being an unwilling participant in the initial meetings to organise my care. I have been pleasantly surprised by the care and attention I have received. I still have my independence
but am reassured by the presence of carers in my home. So far a good service provided.

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Review from Mike A (Son of Client) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For nine years Ascot Care have provided numerous services for my father, beginning with a 'walking companion' during the early stages of his Alzheimer's and ending with 24/7 live in care.
The relationship between Ascot Care and our family evolved with the years.
The continuity of carers was exceptional,
often a bond was made which was a great comfort to my father and to his family.
Their professionalism was exemplary and I would not hesitate to recommend Ascot Care.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Ascot Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Ascot Care is calculated as follows: ( (53 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 66 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ascot Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (1)

Great British Care Awards 2015

Recipient: Ascot Care

Date: Monday 19 Oct 2015 More details

Meet the Team (5)

Lagin

Lagin Riecker

Job Title: Registered Manager

Joined: 2017

Lagin Riecker is our Registered Manager. He is responsible for overseeing all the care delivered and is responsible for all aspects of Business Development & Finance.

Lagin Has a lot of involvement in New Client onboarding & New Care Worker Recruitment. Lagin joined the team in 2017.
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Jess

Jess Ames

Job Title: Senior Care Coordinator

Joined: 2017

Jess Ames is our Senior Care Coordinator. She is responsible for overseeing the scheduling of rotas and staff management. Jess originally started as a Domiciliary Care Worker and has gained extensive knowledge of the intricacies of providing care for people. She joined the team in 2017.
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Betsy

Betsy Barlow

Job Title: Care Coordinator

Joined: 2022

Betsy Barlow is one of our Care Coordinators. Betsy is responsible for processing the Domiciliary Care rota and all aspects of staff liaison. She has years of experience in Domiciliary Care and has gained a great understanding of practical care delivery. Betsy joined the team in 2022.
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Birgit

Birgit Clifford

Job Title: Financial Administrator

Joined: 2016

Birgit Clifford is our Financial Administrator. Birgit is responsible for processing & overseeing the payroll & invoicing on a monthly basis.

She is our first port of call for invoicing & payroll queries. Birgit has a wealth of experience in Financial Administration. She joined the team in 2016.
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David

David Platts

Job Title: Field Care Supervisor

Joined: 2010

David Platts is our Field Care Supervisor. He is responsible for spot checks on staff in the field and overseeing training & staff reviews. David has been an incredibly dedicated member of our team and has gained unrivalled knowledge of providing Care. He joined the team in 2010.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascot Care to verify any information. View our terms and conditions. Ascot Care has an Enhanced Service - more info.