The best decision we made was to ask Ascot Care For help.Penny H(Friend of Client/Service User)

Ascot Care have been supporting my 95-year-old aunt for over 10 years.Kevin D(Nephew of Client/Service User)


The best decision we made was to ask Ascot Care For help.Penny H(Friend of Client/Service User)

Ascot Care have been supporting my 95-year-old aunt for over 10 years.Kevin D(Nephew of Client/Service User)


Ascot Care is an established Live-in and Domiciliary care provider serving Sussex and Surrey with offices in Horsham, Cranleigh, Dorking & Haywards Heath.
Staff take great pride in providing person-centred care and support for adults over the age of 18.
The vision is to support clients to enable them to maintain a happy, independent and fulfilled life in the comfort and safety of the client's home.
The care team works tirelessly to ensure...
Care Provided by Ascot Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £32.50
Fees based upon assessment
Contact Ascot Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Ascot Care Ltd
- Private Owned
Person in charge
- Lagin Riecker (Registered Manager)
Ascot Care Reviews (67)
Ascot Care has a Review Score of 9.5 (9.517) out of 10, based on 10 reviews in the last 2 years.
Over all time Ascot Care has 67 reviews.
The relationship between Ascot Care and our family evolved with the years.
The continuity of carers was exceptional, often a bond was made which was a great comfort to my father and to his family.
Their professionalism was exemplary and I would not hesitate to recommend Ascot Care.
All the carers have been pleasant, willing, cheerful and helpful when visiting.
The office staff I have dealt with have also been helpful and courteous.
As I expect my needs to increase with the passage of time, I have complete confidence in the ability of all agency staff to take care of me compassionately.
Ascot Care is very reliable and if my regular carer is not available, they always provide a substitute. All the staff are friendly and efficient. I would be happier with greater consistency.
Care staff from Ascot Care have been very helpful and polite. They know my routine in the mornings very well.
Their service has been efficient, reliable with friendly personal care at all times.
All ok. Quick to respond when needed. Nice meals. Companionable.
Having used Ascot Care for a number of years I simply cannot fault them. Their commitment and dedication to my nephew and us as a family has, at times, been well and above the call of duty. We as a family have been through some very difficult and frustrating times and Ascot Care have always been there for us. The staff are pleasant, friendly, approachable, always have time to listen and have just been our lifeline over the years. They provide an excellent, high standard and professional service. I would have no hesitation in recommending Ascot Care to anyone who needs this service and cannot thank them enough for their past and continued help to us.
Excellent service. Employees are very high quality.
They treat my husband with real dignity and always make sure that he is comfortable and safe.
Ascot Care looked after my dad for four and a half years until his death in December 2017. We have always been extremely happy with the care he has received. Everybody in Ascot Care has always been kind, helpful, caring and professional. We have built up a good relationship with them over the years. We would recommend them without hesitation.
Googled Care Companies based in Horsham and struck lucky with Ascot Care. My husband was discharged from hospital after seven weeks as a patient. Three weeks with Ascot Care has made a huge difference to my husband's recovery. The Carers are punctual, friendly, kind and helpful and adjust to clients needs. Management keep a close eye on standard of carers and can be easily contacted by phone or email.
I am very happy with Ascot Care Ltd. They are very helpful and punctual which is very important to me.
I find that the carers are very cooperative after they know of my likes/dislikes.
I find all the Ascot carers kind and good at their job.
The care my mother receives from Ascot is very good and my mother is very happy with the care she receives.
Ascot Care Ltd consistently send friendly, professional carers who even go beyond the call of duty on occasion. I usually use them to fill in for my disabled daughter's Pa's (direct payments) when on holiday/sick leave and they support her at her day centre. My daughter loves the carers Ascot Care Ltd send and they all seem to be natural at relating to persons with learning disabilities too. I highly recommend Ascot Care Ltd.
Mum is able to stay in her own home because of the care supplied by Ascot Care Ltd. She sees/has seen several different staff who are always pleasant, patient, cheerful and helpful. They are good timekeepers but will not leave a client in distress. A particularly valuable quality is initiative. The staff are very good at noticing what needs doing and also extra ways in which the client could benefit. A valuable extra service involves taking clients to appointments, staying with them and keeping track of appointments.
The management of the agency is approachable and appears to be both effective and efficient.
I have used this care agency for the past three years. I have nothing but praise for this agency. They are very professional. The carers are very kind and helpful. They have looked after me extremely well. I have no complaints.
Very helpful and always there when any issues or concerns arise, trustworthy also, one of the best carers we have used.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 January 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Ascot Care.
Awards / Recognitions (1)
- Recipient: Ascot CareDate: Monday 19 Oct 2015
Meet the Team (5)
Lagin Riecker is our Registered Manager. He is responsible for overseeing all the care delivered and is responsible for all aspects of Business Development & Finance.
Lagin Has a lot of involvement in New Client onboarding & New Care Worker Recruitment. Lagin joined the team in 2017.
Jess Ames is our Senior Care Coordinator. She is responsible for overseeing the scheduling of rotas and staff management. Jess originally started as a Domiciliary Care Worker and has gained extensive knowledge of the intricacies of providing care for people. She joined the team in 2017.
Betsy Barlow is one of our Care Coordinators. Betsy is responsible for processing the Domiciliary Care rota and all aspects of staff liaison. She has years of experience in Domiciliary Care and has gained a great understanding of practical care delivery. Betsy joined the team in 2022.
Birgit Clifford is our Financial Administrator. Birgit is responsible for processing & overseeing the payroll & invoicing on a monthly basis.
She is our first port of call for invoicing & payroll queries. Birgit has a wealth of experience in Financial Administration. She joined the team in 2016.
David Platts is our Field Care Supervisor. He is responsible for spot checks on staff in the field and overseeing training & staff reviews. David has been an incredibly dedicated member of our team and has gained unrivalled knowledge of providing Care. He joined the team in 2010.
Frequently Asked Questions about Ascot Care
How many Carers does Ascot Care employ?
Ascot Care employs 62 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascot Care to verify any information. View our terms and conditions. Ascot Care has an Enhanced Service - more info.