Loading...

Ascot Care

6 Kings Court, Harwood Road, Horsham, West Sussex RH13 5UR
Ascot Care Logo
Ascot Care logo
The best decision we made was to ask Ascot Care For help.Penny H(Friend of Client/Service User)
Ascot Care, Horsham
Ascot Care have been supporting my 95-year-old aunt for over 10 years.Kevin D(Nephew of Client/Service User)
Ascot Care, Horsham
Ascot Care, Horsham

Ascot Care is an established Live-in and Domiciliary care provider serving Sussex and Surrey with offices in Horsham, Cranleigh, Dorking & Haywards Heath.

Staff take great pride in providing person-centred care and support for adults over the age of 18.

The vision is to support clients to enable them to maintain a happy, independent and fulfilled life in the comfort and safety of the client's home.

The care team works tirelessly to ensure...  

Care Provided by Ascot Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £32.50

Fees based upon assessment

The price(s) shown are provided by the agency. Contact Ascot Care for full pricing details and T&Cs.

Contact Ascot Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Ascot Care Ltd
  • Private Owned

Person in charge

  • Lagin Riecker (Registered Manager)

Ascot Care Reviews (67)

9.5

Ascot Care has a Review Score of 9.5 (9.517) out of 10, based on 10 reviews in the last 2 years. Over all time Ascot Care has 67 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ascot Care
Loading...
Showing 67 reviews matching selected criteria
Review from Mike A (Son of Client) published on 18 April 2019 Submitted via Postal Card
Overall Experience
For nine years Ascot Care have provided numerous services for my father, beginning with a 'walking companion' during the early stages of his Alzheimer's and ending with 24/7 live in care.
The relationship between Ascot Care and our family evolved with the years.
The continuity of carers was exceptional, often a bond was made which was a great comfort to my father and to his family.

Their professionalism was exemplary and I would not hesitate to recommend Ascot Care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret B (Client / Service User) published on 3 April 2019 Submitted via Postal Card
Overall Experience
I have used this service since May 2018. Because of my condition and treatment, my needs have fluctuated over the months and the agency staff have always been very adaptable.
All the carers have been pleasant, willing, cheerful and helpful when visiting.
The office staff I have dealt with have also been helpful and courteous.

As I expect my needs to increase with the passage of time, I have complete confidence in the ability of all agency staff to take care of me compassionately.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B L (Client / Service User) published on 5 September 2018 Submitted via Postal Card
Overall Experience

Ascot Care is very reliable and if my regular carer is not available, they always provide a substitute. All the staff are friendly and efficient. I would be happier with greater consistency.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ben R (Client / Service User) published on 16 August 2018 Submitted via Postal Card
Overall Experience

Care staff from Ascot Care have been very helpful and polite. They know my routine in the mornings very well.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from William L (Client / Service User) published on 13 August 2018 Submitted via Postal Card
Overall Experience
Ascot Care provided cover during my 12 months wait for a left hip operation on 4/5/15 and since then but no longer on a daily basis of 45 minutes. They have provided transport and care to and from many hospital, GP and dental appointment and support and care in my home.

Their service has been efficient, reliable with friendly personal care at all times.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J E (Client / Service User) published on 7 August 2018 Submitted via Postal Card
Overall Experience

All ok. Quick to respond when needed. Nice meals. Companionable.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Wendy K (Aunt of Client) published on 7 August 2018 Submitted via Postal Card
Overall Experience

Having used Ascot Care for a number of years I simply cannot fault them. Their commitment and dedication to my nephew and us as a family has, at times, been well and above the call of duty. We as a family have been through some very difficult and frustrating times and Ascot Care have always been there for us. The staff are pleasant, friendly, approachable, always have time to listen and have just been our lifeline over the years. They provide an excellent, high standard and professional service. I would have no hesitation in recommending Ascot Care to anyone who needs this service and cannot thank them enough for their past and continued help to us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H. John S (Client / Service User) published on 3 August 2018 Submitted via Postal Card
Overall Experience

Excellent service. Employees are very high quality.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Carol L (Wife of Client) published on 26 July 2018 Submitted via Postal Card
Overall Experience
I only have praise for Ascot Care and their carers. They are friendly and consistently give a high level of care and support.

They treat my husband with real dignity and always make sure that he is comfortable and safe.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen W (Daughter of Client) published on 7 February 2018 Submitted via Postal Card
Overall Experience

Ascot Care looked after my dad for four and a half years until his death in December 2017. We have always been extremely happy with the care he has received. Everybody in Ascot Care has always been kind, helpful, caring and professional. We have built up a good relationship with them over the years. We would recommend them without hesitation.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J I (Wife of Client) published on 28 September 2017 Submitted via Postal Card
Overall Experience

Googled Care Companies based in Horsham and struck lucky with Ascot Care. My husband was discharged from hospital after seven weeks as a patient. Three weeks with Ascot Care has made a huge difference to my husband's recovery. The Carers are punctual, friendly, kind and helpful and adjust to clients needs. Management keep a close eye on standard of carers and can be easily contacted by phone or email.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Olive H (Client / Service User) published on 12 September 2017 Submitted via Postal Card
Overall Experience

I am very happy with Ascot Care Ltd. They are very helpful and punctual which is very important to me.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A G (Client / Service User) published on 20 April 2017 Submitted via Postal Card
Overall Experience

I find that the carers are very cooperative after they know of my likes/dislikes.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barry G (Client / Service User) published on 11 April 2017 Submitted via Postal Card
Overall Experience

I find all the Ascot carers kind and good at their job.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C S (Daughter of Client) published on 7 April 2017 Submitted via Postal Card
Overall Experience

The care my mother receives from Ascot is very good and my mother is very happy with the care she receives.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Val C (Mother of Client) published on 6 April 2017 Submitted via Postal Card
Overall Experience

Ascot Care Ltd consistently send friendly, professional carers who even go beyond the call of duty on occasion. I usually use them to fill in for my disabled daughter's Pa's (direct payments) when on holiday/sick leave and they support her at her day centre. My daughter loves the carers Ascot Care Ltd send and they all seem to be natural at relating to persons with learning disabilities too. I highly recommend Ascot Care Ltd.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Elizabeth P (Daughter of Client) published on 6 April 2017 Submitted via Postal Card
Overall Experience

Mum is able to stay in her own home because of the care supplied by Ascot Care Ltd. She sees/has seen several different staff who are always pleasant, patient, cheerful and helpful. They are good timekeepers but will not leave a client in distress. A particularly valuable quality is initiative. The staff are very good at noticing what needs doing and also extra ways in which the client could benefit. A valuable extra service involves taking clients to appointments, staying with them and keeping track of appointments.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W (Husband of Client) published on 4 April 2017 Submitted via Postal Card
Overall Experience
Ascot care provides a carer/companion for my dementia-suffering wife for 6 hours per week. The initial assessment process was thorough and professional and the carer provided is well matched to my wife's requirements and is well trained.

The management of the agency is approachable and appears to be both effective and efficient.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret K (Client / Service User) published on 3 April 2017 Submitted via Postal Card
Overall Experience

I have used this care agency for the past three years. I have nothing but praise for this agency. They are very professional. The carers are very kind and helpful. They have looked after me extremely well. I have no complaints.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alan C (Client / Service User) published on 3 April 2017 Submitted via Postal Card
Overall Experience

Very helpful and always there when any issues or concerns arise, trustworthy also, one of the best carers we have used.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 January 2020
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Ascot Care.

Awards / Recognitions (1)

  • Recipient: Ascot CareDate: Monday 19 Oct 2015

Meet the Team (5)

Lagin Riecker Job Title: Registered Manager Joined: 2017
Lagin Riecker

Lagin Riecker is our Registered Manager. He is responsible for overseeing all the care delivered and is responsible for all aspects of Business Development & Finance.

Lagin Has a lot of involvement in New Client onboarding & New Care Worker Recruitment. Lagin joined the team in 2017.

Jess Ames Job Title: Senior Care Coordinator Joined: 2017
Jess Ames

Jess Ames is our Senior Care Coordinator. She is responsible for overseeing the scheduling of rotas and staff management. Jess originally started as a Domiciliary Care Worker and has gained extensive knowledge of the intricacies of providing care for people. She joined the team in 2017.

Betsy Barlow Job Title: Care Coordinator Joined: 2022
Betsy Barlow

Betsy Barlow is one of our Care Coordinators. Betsy is responsible for processing the Domiciliary Care rota and all aspects of staff liaison. She has years of experience in Domiciliary Care and has gained a great understanding of practical care delivery. Betsy joined the team in 2022.

Birgit Clifford Job Title: Financial Administrator Joined: 2016
Birgit Clifford

Birgit Clifford is our Financial Administrator. Birgit is responsible for processing & overseeing the payroll & invoicing on a monthly basis.

She is our first port of call for invoicing & payroll queries. Birgit has a wealth of experience in Financial Administration. She joined the team in 2016.

David Platts Job Title: Field Care Supervisor Joined: 2010
David Platts

David Platts is our Field Care Supervisor. He is responsible for spot checks on staff in the field and overseeing training & staff reviews. David has been an incredibly dedicated member of our team and has gained unrivalled knowledge of providing Care. He joined the team in 2010.

Frequently Asked Questions about Ascot Care

How many Carers does Ascot Care employ?

Ascot Care employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascot Care to verify any information. View our terms and conditions. Ascot Care has an Enhanced Service - more info.