Search for home care

Ascot Care

6 Kings Court, Harwood Road, Horsham, West Sussex RH13 5UR
Ascot Care Logo
Jobs
Ascot Care logo
The best decision we made was to ask Ascot Care For help.Penny H(Friend of Client/Service User)
Ascot Care, Horsham
Ascot Care have been supporting my 95-year-old aunt for over 10 years.Kevin D(Nephew of Client/Service User)
Ascot Care, Horsham
Ascot Care, Horsham

Ascot Care is an established Live-in and Domiciliary care provider serving Sussex and Surrey with offices in Horsham, Cranleigh, Dorking & Haywards Heath.

Staff take great pride in providing person-centred care and support for adults over the age of 18.

The vision is to support clients to enable them to maintain a happy, independent and fulfilled life in the comfort and safety of the client's home.

The care team works tirelessly to ensure...  

Care Provided by Ascot Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting CareFrom £32.50

Fees based upon assessment

Contact Ascot Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Ascot Care Ltd
  • Private Owned

Person in charge

  • Lagin Riecker (Registered Manager)

Ascot Care Reviews (71)

Submit a Review
9.6

Ascot Care has a Review Score of 9.6 (9.648) out of 10, based on 14 reviews in the last 2 years. Over all time Ascot Care has 71 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ascot Care
Loading...
Showing 71 reviews matching selected criteria
Review from Elizabeth P (Daughter of Client) published on 6 April 2017 Submitted via Postal Card
Overall Experience

Mum is able to stay in her own home because of the care supplied by Ascot Care Ltd. She sees/has seen several different staff who are always pleasant, patient, cheerful and helpful. They are good timekeepers but will not leave a client in distress. A particularly valuable quality is initiative. The staff are very good at noticing what needs doing and also extra ways in which the client could benefit. A valuable extra service involves taking clients to appointments, staying with them and keeping track of appointments.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W (Husband of Client) published on 4 April 2017 Submitted via Postal Card
Overall Experience
Ascot care provides a carer/companion for my dementia-suffering wife for 6 hours per week. The initial assessment process was thorough and professional and the carer provided is well matched to my wife's requirements and is well trained.

The management of the agency is approachable and appears to be both effective and efficient.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret K (Client / Service User) published on 3 April 2017 Submitted via Postal Card
Overall Experience

I have used this care agency for the past three years. I have nothing but praise for this agency. They are very professional. The carers are very kind and helpful. They have looked after me extremely well. I have no complaints.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alan C (Client / Service User) published on 3 April 2017 Submitted via Postal Card
Overall Experience

Very helpful and always there when any issues or concerns arise, trustworthy also, one of the best carers we have used.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marge B (Daughter of Client) published on 7 September 2016 Submitted via Website
Overall Experience

We would like to put on record the excellent care Ascot Care Ltd have afforded my mother over the years and especially in the last months of her life. Nothing was too much trouble for her well being. All the carers were good and we would like to give a special thank you to mums primary carer who classed mum as a good friend. Thank you for all that you did when caring for Mum.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Debbie L (Daughter of Client) published on 31 August 2016 Submitted via Website
Overall Experience
I wish to thank Ascot Care most sincerely for the exceptional care and attention the company and all of their staff paid to my parents before it was necessary for them to move into a care home. They always looked forward to the carers visits, they enjoyed the lively banter and freshly cooked meals which cheered them up considerably. Also, the efforts the carers made to lift the mood when they were feeling depressed and lonely were very much appreciated by both of them.
Just knowing your company was supporting my parents made my life bearable at what was a very difficult time for us all.

I wanted to pass on my thanks to all the team that supported my parents and my special thanks to you all for going the extra mile. My father so enjoyed the tea dances even though we never knew he could dance!

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judy H (Power of Attorney of Client) published on 15 August 2016 Submitted via Website
Overall Experience

We have Power of Attorney for several clients and use Ascot because they are approachable, flexible, reliable and do not have a high turnover of staff. I am able to contact Ascot by phone and email easily and they are very helpful and efficient.

The carers are kind, compassionate and trustworthy and our Clients are happy that the care they receive helps them to feel respected and able to live their lives in their own home with the stress taken from them.

I would recommend Ascot, they aren't just a business, they genuinely get to know and care for their Clients.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cherry C (Wife of Client) published on 11 August 2016 Submitted via Website
Overall Experience
The care Ascot Care are providing is making such a difference to my quality of life being able to have a social life again while knowing that my husband will be well looked after while I am out. It means I will be able to keep looking after him at home for longer.
All the carers who have looked after my husband have been great. I was really worried leaving him while I went to Dorset for the wedding but it all worked out brilliantly and I will have no hesitation in planning another break away.

I have already recommended your agency to others looking for care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Robert T (Son of Client) published on 1 March 2016 Submitted via Website
Overall Experience

Ascot care looked after my 96 year old mother after she was discharged from hospital following a broken hip. The care was excellent, they were punctual and always left concise notes so that we could see what was happening. I would recommend this service to anyone. Whence fell in Sainsbury's and had a stroke they helped us through a difficult time by looking for her.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gladys W (Client / Service User) published on 10 December 2015 Submitted via Postal Card
Overall Experience

Ascot Care have helped me remain independent in my own house since my husband died. I enjoy all my carers visiting and look forward to their arrival each day.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian R (Son of Client) published on 2 December 2015 Submitted via Website
Overall Experience

Dear Ascot Care ... I just wanted to say thanks to you and the team for your flexibility in arranging for Mum at short notice so she could be discharged from hospital and recover at home. We know we can come back to you if she needs help in the future !

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Ascot Care.

Awards / Recognitions (1)

  • 19 Oct 2015Recipient: Ascot Care

Accreditations

There are no accreditations posted yet for Ascot Care.

Meet the Team (8)

Marlene Riecker
Marlene RieckerJob Title:Pastoral Care DirectorJoined: 2008

Marlene Riecker is our dedicated Director of Pastoral Support and a founding director of Ascot Care. Marlene’s commitment to the emotional well-being of our community has been central to our mission since 2008. Marlene has over 30 years of Nursing experience, specialising in Mental Health, and provides essential holistic guidance to ensure we deliver person-centred care.

Randolph Riecker
Randolph RieckerJob Title:Compliance DirectorJoined: 2008

Randolph Riecker is the Director of Compliance and a founding director of Ascot Care. Randolph has been instrumental in upholding our high standards since 2008. Randolph has a wealth of experience in Business and IT, leading our regulatory requirements and quality assurance. Randolph’s Business Degree ensures Ascot Care remains a safe, structured, and legally robust organisation.

Lagin Riecker
Lagin RieckerJob Title:Registered ManagerJoined: 2017

Lagin Riecker is our Registered Manager, spearheading the strategic growth, financial stability, and operational standards of the company. He directs business development and organisational leadership. Lagin joined in 2017, holds an AAT Certificate in Accounting, and has completed an intensive 3-year Professional Development & Leadership course.

Jess Ames
Jess AmesJob Title:Senior Care CoordinatorJoined: 2017

Jess Ames is our Senior Care Coordinator. She is responsible for overseeing the scheduling of rotas and staff management. Jess originally started as a Domiciliary Care Worker and has gained extensive knowledge of the intricacies of providing care for people. She joined the team in 2017.

April Alexander
April AlexanderJob Title:Care CoordinatorJoined: 2025

April Alexander is one of our Care Coordinators, managing the Domiciliary Care service and staff liaison. With 16 years of experience across care homes and homecare, she brings an advanced understanding of practical delivery. April joined the team in 2025, providing valuable expertise to ensure our rotas remain efficient.

Maisie Rendell
Maisie RendellJob Title:Care CoordinatorJoined: 2021

Maisie is one of our Care Coordinators, leading the Live-in Care service and staff liaison. Having joined the Ascot Care team in 2021, she possesses extensive experience as a frontline care worker. Maisie moved into the office in 2025, utilising her practical expertise to manage the complexities of our specialist Live-in rotas.

Birgit Clifford
Birgit CliffordJob Title:Finance ManagerJoined: 2016

Birgit Clifford is our Finance Manager, providing strategic oversight of the company’s financial operations, payroll, and invoicing. As our primary financial contact, she brings a wealth of expertise to the leadership team. Since joining us in 2016, Birgit has been instrumental in ensuring the financial integrity and long-term sustainability of our service.

David Platts
David PlattsJob Title:Field Care SupervisorJoined: 2010

David Platts is our Field Care Supervisor. He is responsible for spot checks on staff in the field and overseeing training & staff reviews. David has been an incredibly dedicated member of our team and has gained unrivalled knowledge of providing Care. He joined the team in 2010.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascot Care to verify any information. View our terms and conditions. Ascot Care has an Enhanced Service -more info.