Submit a Review for Caremark Southend and Rochford
14-16 South Street, Rochford, SS4 1BQ
View full details of Caremark Southend and RochfordLatest Reviews for Caremark Southend and Rochford
05 September 2025
"Care That Truly Made a Difference for My Mum"
I want to say a huge thank you to the Rochford Caremark team for the incredible support they gave my mother-in-law. From the very beginning, the carers were kind, respectful, and genuinely connected with her-helping with everything from washing and
dressing to meals, medication, and settling her in for the night.
Each visit was more than just care-it was companionship. Staff quickly understood her needs and interests, and their friendly, professional approach made her feel safe and valued. I was kept in the loop through the Caremark app, which gave me real peace of mind knowing she was in such good hands.
As her health declined, the team's compassion and dedication became even more evident. They went above and beyond every single day, and I'll always be grateful for the way they treated her with dignity and kindness.
To every carer who supported my mother-in-law - you made a real difference, I can't thank you enough. I wholeheartedly recommend Rochford Caremark
25 June 2021
My mother is very pleased with the care company who are reliable, polite and always willing to help her if in trouble. I myself am satisfied with the excellent care which is given.
25 June 2021
Caremark (Southend and Rochford) give reliable and helpful care to my mum. All of the staff are friendly and kind. The carers, supervisors and management work well as a team, communicating well and responding promptly to any concerns or changes in care needs.
22 June 2021
My mother returned home after three months in a care home recovering from a fall. She used your service last year and was happy to see the girls again. I know if they have any concerns, they will call me. We both have peace of mind. The office staff are wonderful as well.
05 October 2020
Today and every weekday I had two half-hour visits and a lovely chat and lunch left out and two cups of tea. The staff are all so lovely, tidy and sweep if needed and hang washing out. The office ring a weekly courtesy call had a little chat also. My husband is happier knowing I have these visits
and not alone all day.
25 September 2020
Very reassuring to have a carer call each morning to make my breakfast and to shop for me, especially since I am now a widow living alone with very few family visits.
22 September 2020
I have received excellent care for my Aunt over the past five years by the team of Caremark.
21 September 2020
Our family have always been pleased with the care and support from Caremark carers given to our farther. During this pandemic, while it's been difficult to visit, they have been even more supportive. The support our father with all aspects of daily living not only personal care but his meal
preparations, shopping, laundry and housework. He looks forward to each visit and is so pleased that through them he can remain living in his own home, which has always been his wish and this would not be possible without them. They keep us updated and let us know of any concerns or issues.
25 October 2019
We are very pleased with the service Caremark provide. They contact my son if anything is wrong and go out of their way to help with all the little things. The staff are well trained and friendly. I have recommended Caremark to others.
07 October 2019
Caremark's turn over of staff is horrendous. I still get many different carers coming. Just get used to a carer and then they are moved or leave.
It is important to me, that my carer gets to know me so that they know when I have my good days and when I have bad days.
18 September 2019
The staff are always friendly and chatty. Very willing to assist mum if she needs it. Mum is quite happy and looks forward to the visits.
12 September 2019
Very good.
30 April 2019
Totally new territory for us so we were unsure of what care we could receive for my dad with early dementia. We were guided and helped when the initial assessment took place, and the care started almost immediately. My dad can be stubborn but the carers were patient and soon gained his trust and he
enjoys seeing them twice daily. Any problems were resolved quickly as things cropped up, and we are informed immediately if anything is wrong. A visit diary is kept in the home so we can always see how visits with the carers are going. They help with everything from making his breakfast to helping him into bed at night and they are all very kind and thoughtful with the little things which make his independent living possible. I highly recommend this company, it has made an immense difference to all of us as we are no longer under pressure and feeling stressed, and Dad is happier in a proper routine. Five Stars!
04 December 2018
I have found Caremark very reliable and caring all the time they have been looking after my wife whilst I have a few hours respite each week. Nothing is too much trouble for them and I can relax while I am out. Keep up the good work.
04 December 2018
I am so pleased they can cope with my requirements.
27 July 2018
I have been very impressed with the level of care provided by Caremark. I am particularly pleased with the office staff behind the scenes that have worked with me to provide changing levels of care as my father's health has varied over the last few months. I would feel comfortable to recommend
Caremark's services based on my experience, to anyone that has struggled with caring for an elderly friend or relative.
18 October 2017
Management always courteous and will always try to accommodate extra hours requests.
Carers are lovely and well trained.
I have been with this agency for some years and they are well worth taking this time to complete the review.
13 September 2017
A few hiccups but nothing untoward. Timekeeping is generally very good and staff are friendly and helpful.
02 August 2017
My mother-in-law has only been a Monday – Friday client for a few months and was initially very anxious about having “strangers” come in to “look after her”. At the time she was in something of a downward spiral. However, within a matter of weeks, she was won over and looking forward to the carers
visiting - wondering where they were at weekends. The carers are kind and understanding, taking their time to explain things and talk to her about her family, especially the great grandchildren. When it comes to practical matters, e.g. preparing meals, they encourage her to make decisions and help in the preparation. This is important as it keeps her interested while helping her to retain a degree of independence and dignity (as much as a stroke will allow). The family is grateful for Caremark’s input and while they know Mum / Nan will never improve they know she is a lot happier due to Caremark’s professional and personal service.
17 July 2017
Our regular carer for my husband is always punctual, happy and very caring. She attends my husband's needs twice a week, ie showering. Which helps me out as this could be very stressful as he and I are elderly and he has special needs as he had a stroke 3 years ago, Alzheimers and diabetes.
He has
NHS nurses attend for his diabetes and 3 different carers when our regular carer was on holiday and they were equally caring.
Latest Reviews for Caremark Southend and Rochford
05 September 2025
"Care That Truly Made a Difference for My Mum"
I want to say a huge thank you to the Rochford Caremark team for the incredible support they gave my mother-in-law. From the very beginning, the carers were kind, respectful, and genuinely connected with her-helping with everything from washing and
dressing to meals, medication, and settling her in for the night.
Each visit was more than just care-it was companionship. Staff quickly understood her needs and interests, and their friendly, professional approach made her feel safe and valued. I was kept in the loop through the Caremark app, which gave me real peace of mind knowing she was in such good hands.
As her health declined, the team's compassion and dedication became even more evident. They went above and beyond every single day, and I'll always be grateful for the way they treated her with dignity and kindness.
To every carer who supported my mother-in-law - you made a real difference, I can't thank you enough. I wholeheartedly recommend Rochford Caremark
25 June 2021
My mother is very pleased with the care company who are reliable, polite and always willing to help her if in trouble. I myself am satisfied with the excellent care which is given.
25 June 2021
Caremark (Southend and Rochford) give reliable and helpful care to my mum. All of the staff are friendly and kind. The carers, supervisors and management work well as a team, communicating well and responding promptly to any concerns or changes in care needs.
22 June 2021
My mother returned home after three months in a care home recovering from a fall. She used your service last year and was happy to see the girls again. I know if they have any concerns, they will call me. We both have peace of mind. The office staff are wonderful as well.
05 October 2020
Today and every weekday I had two half-hour visits and a lovely chat and lunch left out and two cups of tea. The staff are all so lovely, tidy and sweep if needed and hang washing out. The office ring a weekly courtesy call had a little chat also. My husband is happier knowing I have these visits
and not alone all day.
25 September 2020
Very reassuring to have a carer call each morning to make my breakfast and to shop for me, especially since I am now a widow living alone with very few family visits.
22 September 2020
I have received excellent care for my Aunt over the past five years by the team of Caremark.
21 September 2020
Our family have always been pleased with the care and support from Caremark carers given to our farther. During this pandemic, while it's been difficult to visit, they have been even more supportive. The support our father with all aspects of daily living not only personal care but his meal
preparations, shopping, laundry and housework. He looks forward to each visit and is so pleased that through them he can remain living in his own home, which has always been his wish and this would not be possible without them. They keep us updated and let us know of any concerns or issues.
25 October 2019
We are very pleased with the service Caremark provide. They contact my son if anything is wrong and go out of their way to help with all the little things. The staff are well trained and friendly. I have recommended Caremark to others.
07 October 2019
Caremark's turn over of staff is horrendous. I still get many different carers coming. Just get used to a carer and then they are moved or leave.
It is important to me, that my carer gets to know me so that they know when I have my good days and when I have bad days.
18 September 2019
The staff are always friendly and chatty. Very willing to assist mum if she needs it. Mum is quite happy and looks forward to the visits.
12 September 2019
Very good.
30 April 2019
Totally new territory for us so we were unsure of what care we could receive for my dad with early dementia. We were guided and helped when the initial assessment took place, and the care started almost immediately. My dad can be stubborn but the carers were patient and soon gained his trust and he
enjoys seeing them twice daily. Any problems were resolved quickly as things cropped up, and we are informed immediately if anything is wrong. A visit diary is kept in the home so we can always see how visits with the carers are going. They help with everything from making his breakfast to helping him into bed at night and they are all very kind and thoughtful with the little things which make his independent living possible. I highly recommend this company, it has made an immense difference to all of us as we are no longer under pressure and feeling stressed, and Dad is happier in a proper routine. Five Stars!
04 December 2018
I have found Caremark very reliable and caring all the time they have been looking after my wife whilst I have a few hours respite each week. Nothing is too much trouble for them and I can relax while I am out. Keep up the good work.
04 December 2018
I am so pleased they can cope with my requirements.
27 July 2018
I have been very impressed with the level of care provided by Caremark. I am particularly pleased with the office staff behind the scenes that have worked with me to provide changing levels of care as my father's health has varied over the last few months. I would feel comfortable to recommend
Caremark's services based on my experience, to anyone that has struggled with caring for an elderly friend or relative.
18 October 2017
Management always courteous and will always try to accommodate extra hours requests.
Carers are lovely and well trained.
I have been with this agency for some years and they are well worth taking this time to complete the review.
13 September 2017
A few hiccups but nothing untoward. Timekeeping is generally very good and staff are friendly and helpful.
02 August 2017
My mother-in-law has only been a Monday – Friday client for a few months and was initially very anxious about having “strangers” come in to “look after her”. At the time she was in something of a downward spiral. However, within a matter of weeks, she was won over and looking forward to the carers
visiting - wondering where they were at weekends. The carers are kind and understanding, taking their time to explain things and talk to her about her family, especially the great grandchildren. When it comes to practical matters, e.g. preparing meals, they encourage her to make decisions and help in the preparation. This is important as it keeps her interested while helping her to retain a degree of independence and dignity (as much as a stroke will allow). The family is grateful for Caremark’s input and while they know Mum / Nan will never improve they know she is a lot happier due to Caremark’s professional and personal service.
17 July 2017
Our regular carer for my husband is always punctual, happy and very caring. She attends my husband's needs twice a week, ie showering. Which helps me out as this could be very stressful as he and I are elderly and he has special needs as he had a stroke 3 years ago, Alzheimers and diabetes.
He has
NHS nurses attend for his diabetes and 3 different carers when our regular carer was on holiday and they were equally caring.