Caremark (Southend and Rochford)

14-16 South Street, Rochford SS4 1BQ

Caremark (Southend and Rochford) provide care and support to a range of people living in the Southend and Rochford areas.

All of their clients can benefit from living independently at home while receiving some care to support them to remain to do so.

Services provided by Caremark (Southend and Rochford) ensure that all clients have their level of independence ensure maintained while they continue to live in their own homes.

Care can be tailored to match each client's specific needs and preferences as well as to match a specific budget and live-in care can also be provided.

Group : Caremark

Person in charge: Angie Austin (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 38

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis)

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Learning Disability • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Caremark (Southend and Rochford): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Caremark (Southend and Rochford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Caremark (Southend and Rochford) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Caremark (Southend and Rochford) is calculated as follows: ( (21 Excellents x 5) + (15 Goods x 4) ) ÷ 36 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Caremark (Southend and Rochford) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Caremark (Southend and Rochford) has a Review Score of 9.6 (9.583) from 6 Reviews

Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Southend and Rochford)?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Southend and Rochford)

  • Client / Service User
    2
  • Husband of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Son-in-law of Client/Service User
    1

The carers (male and female) are very friendly and go about their tasks in a very professional way.

How likely would you be to recommend Caremark (Southend and Rochford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Management always courteous and will always try to accommodate extra hours requests.
Carers are lovely and well trained.
I have been with this agency for some years and they are well worth taking this time to complete the review.

How likely would you be to recommend Caremark (Southend and Rochford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

A few hiccups but nothing untoward. Timekeeping is generally very good and staff are friendly and helpful.

How likely would you be to recommend Caremark (Southend and Rochford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My mother-in-law has only been a Monday – Friday client for a few months and was initially very anxious about having “strangers” come in to “look after her”. At the time she was in something of a downward spiral. However, within a matter of weeks, she was won over and looking forward to the carers visiting - wondering where they were at weekends. The carers are kind and understanding, taking their time to explain things and talk to her about her family, especially the great grandchildren. When it comes to practical matters, e.g. preparing meals, they encourage her to make decisions and help in the preparation. This is important as it keeps her interested while helping her to retain a degree of independence and dignity (as much as a stroke will allow). The family is grateful for Caremark’s input and while they know Mum / Nan will never improve they know she is a lot happier due to Caremark’s professional and personal service.

How likely would you be to recommend Caremark (Southend and Rochford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Deepak Menon, Managing Director at Caremark (Southend and Rochford) responded to this review on 02 Aug 2017:

Many thanks for your valuable feedback.

Our regular carer for my husband is always punctual, happy and very caring. She attends my husband's needs twice a week, ie showering. Which helps me out as this could be very stressful as he and I are elderly and he has special needs as he had a stroke 3 years ago, Alzheimers and diabetes.
He has NHS nurses attend for his diabetes and 3 different carers when our regular carer was on holiday and they were equally caring.

How likely would you be to recommend Caremark (Southend and Rochford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Deepak Menon, Managing Director at Caremark (Southend and Rochford) responded to this review on 14 Jul 2017:

Thank you very much for your valuable feedback.

A good service. In general, calls are all at usual times. My wife is treated with compassion and dignity. My wife also has built relationships with her regular carers.

How likely would you be to recommend Caremark (Southend and Rochford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

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