Caremark Southend and Rochford

14-16 South Street, Rochford SS4 1BQ
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8.0 21 Reviews
  • Caremark Southend and Rochford, Rochford
Caremark Southend and Rochford provide care and support to a range of people living in the Southend and Rochford areas.

All of their clients can benefit from living independently at home while receiving some care to support them to remain to do so.

Services provided by Caremark Southend and Rochford ensure that all clients have their level of independence ensure maintained while they continue to live in their own homes.

Care can be tailored to match each client's specific needs and preferences as well as to match a specific budget and live-in care can also be provided.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £31

Bank holiday rates are double of weekday hourly rates.

These prices are only a guideline, please contact Caremark Southend and Rochford to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Deepak Menon (Managing Director)

Caremark Southend and Rochford Reviews (21)

8.0

Caremark Southend and Rochford has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Caremark Southend and Rochford has 21 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caremark Southend and Rochford
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Total of 21, showing 1-20
Review from Dee J (Daughter-in-law of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
"Care That Truly Made a Difference for My Mum"
I want to say a huge thank you to the Rochford Caremark team for the incredible support they gave my mother-in-law. From the very beginning, the carers were kind, respectful, and genuinely connected with her-helping with everything from washing and dressing
to meals, medication, and settling her in for the night.
Each visit was more than just care-it was companionship. Staff quickly understood her needs and interests, and their friendly, professional approach made her feel safe and valued. I was kept in the loop through the Caremark app, which gave me real peace of mind knowing she was in such good hands.
As her health declined, the team's compassion and dedication became even more evident. They went above and beyond every single day, and I'll always be grateful for the way they treated her with dignity and kindness.
To every carer who supported my mother-in-law - you made a real difference, I can't thank you enough. I wholeheartedly recommend Rochford Caremark
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your kind words. It means a lot for all of us at Caremark(Southend & Rochford).

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Review from C P (Daughter of Client) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very pleased with the care company who are reliable, polite and always willing to help her if in trouble. I myself am satisfied with the excellent care which is given.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your time and valuable feedback. Really appreciate it.

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Review from J B (Daughter of Client) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caremark (Southend and Rochford) give reliable and helpful care to my mum. All of the staff are friendly and kind. The carers, supervisors and management work well as a team, communicating well and responding promptly to any concerns or changes in care needs.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your valuable feedback and kind words.

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Review from B G (Daughter of Client) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother returned home after three months in a care home recovering from a fall. She used your service last year and was happy to see the girls again. I know if they have any concerns, they will call me. We both have peace of mind. The office staff are wonderful as well.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your valuable response. Really appreciate it.

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Review from A B (Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today and every weekday I had two half-hour visits and a lovely chat and lunch left out and two cups of tea. The staff are all so lovely, tidy and sweep if needed and hang washing out. The office ring a weekly courtesy call had a little chat also. My husband is happier knowing I have these visits and
not alone all day.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your time and appreciate your valuable feedback.

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Review from J G (Client) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very reassuring to have a carer call each morning to make my breakfast and to shop for me, especially since I am now a widow living alone with very few family visits.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your time and your valuable feedback.

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Review from A H (Niece of Client) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received excellent care for my Aunt over the past five years by the team of Caremark.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your feedback and thank you for taking the time to submit this review.

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Review from Christine W (Stepdaughter of Client) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family have always been pleased with the care and support from Caremark carers given to our farther. During this pandemic, while it's been difficult to visit, they have been even more supportive. The support our father with all aspects of daily living not only personal care but his meal preparations,
shopping, laundry and housework. He looks forward to each visit and is so pleased that through them he can remain living in his own home, which has always been his wish and this would not be possible without them. They keep us updated and let us know of any concerns or issues.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your kind words. Your feedback is valuable to us.

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Review from J W (Client) assisted by family/friend published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the service Caremark provide. They contact my son if anything is wrong and go out of their way to help with all the little things. The staff are well trained and friendly. I have recommended Caremark to others.
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Review from A A (Client) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark's turn over of staff is horrendous. I still get many different carers coming. Just get used to a carer and then they are moved or leave.
It is important to me, that my carer gets to know me so that they know when I have my good days and when I have bad days.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your response. We have noted your valuable comment and will surely look into the areas addressed. Once again thank you for taking out your valuable time to review our service.

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Review from C B (Daughter of Client) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and chatty. Very willing to assist mum if she needs it. Mum is quite happy and looks forward to the visits.
Reply from Deepak Menon at Caremark Southend and Rochford

Many thanks and appreciate your valuable feedback.

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Review from Bradley H (Client) assisted by family/friend published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your valuable feedback and appreciate your time taken to review our service.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Annie M (Daughter of Client) published on 30 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Totally new territory for us so we were unsure of what care we could receive for my dad with early dementia. We were guided and helped when the initial assessment took place, and the care started almost immediately. My dad can be stubborn but the carers were patient and soon gained his trust and he
enjoys seeing them twice daily. Any problems were resolved quickly as things cropped up, and we are informed immediately if anything is wrong. A visit diary is kept in the home so we can always see how visits with the carers are going. They help with everything from making his breakfast to helping him into bed at night and they are all very kind and thoughtful with the little things which make his independent living possible. I highly recommend this company, it has made an immense difference to all of us as we are no longer under pressure and feeling stressed, and Dad is happier in a proper routine. Five Stars!
Reply from Deepak Menon at Caremark Southend and Rochford

Many thanks for reviewing our service. Best Regards,

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Review from Ted S (Husband of Client) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Caremark very reliable and caring all the time they have been looking after my wife whilst I have a few hours respite each week. Nothing is too much trouble for them and I can relax while I am out. Keep up the good work.
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Review from Austen M (Client) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased they can cope with my requirements.
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Review from R W (Son of Client) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the level of care provided by Caremark. I am particularly pleased with the office staff behind the scenes that have worked with me to provide changing levels of care as my father's health has varied over the last few months. I would feel comfortable to recommend Caremark's
services based on my experience, to anyone that has struggled with caring for an elderly friend or relative.
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Review from Gillian D (Daughter of Client) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management always courteous and will always try to accommodate extra hours requests.
Carers are lovely and well trained.
I have been with this agency for some years and they are well worth taking this time to complete the review.
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Review from Michael G (Client) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A few hiccups but nothing untoward. Timekeeping is generally very good and staff are friendly and helpful.
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Review from Colin C (Son-in-law of Client) published on 2 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has only been a Monday – Friday client for a few months and was initially very anxious about having “strangers” come in to “look after her”. At the time she was in something of a downward spiral. However, within a matter of weeks, she was won over and looking forward to the carers visiting
- wondering where they were at weekends. The carers are kind and understanding, taking their time to explain things and talk to her about her family, especially the great grandchildren. When it comes to practical matters, e.g. preparing meals, they encourage her to make decisions and help in the preparation. This is important as it keeps her interested while helping her to retain a degree of independence and dignity (as much as a stroke will allow). The family is grateful for Caremark’s input and while they know Mum / Nan will never improve they know she is a lot happier due to Caremark’s professional and personal service.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your valuable feedback.

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  • Care / Support
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  • Treated with Dignity
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Review from A W (Husband of Client) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our regular carer for my husband is always punctual, happy and very caring. She attends my husband's needs twice a week, ie showering. Which helps me out as this could be very stressful as he and I are elderly and he has special needs as he had a stroke 3 years ago, Alzheimers and diabetes.
He has
NHS nurses attend for his diabetes and 3 different carers when our regular carer was on holiday and they were equally caring.
Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you very much for your valuable feedback.

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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Caremark Southend and Rochford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Caremark Southend and Rochford is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Southend and Rochford is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (4)

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Deepak Menon

Job Title: Managing Director Joined: 2012

I believe passionately that people should be able to continue to live at home throughout their lives, with the appropriate care and support in place. And our tremendous team are dedicated to maintaining the quality of life for the people we care for & we will strive every day to uphold & improve the very high standards of care & support we already provide.

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Carley Jeffrey

Job Title: Registered Care Manager Joined: 2016

Our Care manager is responsible for the overall running of the operations.


Please feel free to contact our Care manager for any query that you may have and we will be happy to assist you.

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Debbie Hume

Job Title: Office administrator and Recruitment officer Joined: 2019

Debbie is our recruitment and administrative officer. Please feel free to contact Debbie for any query you may have and she will be happy to assist you.

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Eva Quitt

Job Title: Care Co-ordinator Joined: 2013

Eva is our office care coordinator and is responsible for rostering making sure all our staff are allocated with accurate rounds and visits with permanent allocations.


Please feel free to contact Eva in case of any queries and she will be happy to assist you.

Frequently Asked Questions about Caremark Southend and Rochford

What Type of Services does Caremark Southend and Rochford offer?

Caremark Southend and Rochford offers Home Care.

How many Carers does Caremark Southend and Rochford employ?

Caremark Southend and Rochford employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Southend and Rochford to verify any information. View our terms and conditions. Caremark Southend and Rochford has an Enhanced Service - more info.