Caremark Southend and Rochford

I have found Caremark very reliable and caring all the time they have been looking after my wife whilst I have a few hours respite each week. Nothing is too much trouble for them and I can relax while I am out. Keep up the good work.

I am so pleased they can cope with my requirements.

I have been very impressed with the level of care provided by Caremark. I am particularly pleased with the office staff behind the scenes that have worked with me to provide changing levels of care as my father's health has varied over the last few months. I would feel comfortable to recommend Caremark's services based on my experience, to anyone that has struggled with caring for an elderly friend or relative.

I have been with this agency for some years and they are well worth taking this time to complete the review.

A few hiccups but nothing untoward. Timekeeping is generally very good and staff are friendly and helpful.

My mother-in-law has only been a Monday – Friday client for a few months and was initially very anxious about having “strangers” come in to “look after her”. At the time she was in something of a downward spiral. However, within a matter of weeks, she was won over and looking forward to the carers visiting - wondering where they were at weekends. The carers are kind and understanding, taking their time to explain things and talk to her about her family, especially the great grandchildren. When it comes to practical matters, e.g. preparing meals, they encourage her to make decisions and help in the preparation. This is important as it keeps her interested while helping her to retain a degree of independence and dignity (as much as a stroke will allow). The family is grateful for Caremark’s input and while they know Mum / Nan will never improve they know she is a lot happier due to Caremark’s professional and personal service.

He has NHS nurses attend for his diabetes and 3 different carers when our regular carer was on holiday and they were equally caring.

A good service. In general, calls are all at usual times. My wife is treated with compassion and dignity. My wife also has built relationships with her regular carers.