Submit a Review for Cygnet Care (Devon) Ltd
East Ashridge, Westleigh, Bideford, EX39 4PG
View Full Details of Cygnet Care (Devon) LtdLatest Reviews for Cygnet Care (Devon) Ltd
18 August 2025
My dad has been supported to live at home by Cygnet for over 5 years now, during that time he has gone from independent to bed-bound and suffering dementia. Cygnet have been an absolute rock throughout that period providing continuous care and advice. They take a humane, holistic approach to care; they help me manage the transition of hospital admissions and GP/RN interactions, they provide dad with personal care and companionship, they help me to look after his house and his cat. They are such a close-knit and responsive team, communication is excellent. The Manager's experience, knowledge and expertise have been such a valuable resource for me in making decisions about how best to support dad's changing needs. I know all dad's carers and the admin team, it is a truly personal, hands-on, trustworthy, person-centred and family-centred company. I cannot recommend them highly enough if you are fortunate enough to live within their catchment.
05 August 2025
My carers are normally very prompt and arrive on time. I am informed if there is a hitch and a substitute is provided promptly. They are without exception helpful and willing always.
05 August 2025
Friendly staff, very helpful. Meet all my needs.
05 August 2025
We are very happy with the organisation and staff. Staff behave professionally, and we would strongly recommend Cygnet. We usually get the same staff every week, and have been happy with the occasional cover staff.
05 August 2025
Well trained staff. Clean, tidy and always cheerful. They have been with us for many years, they are like family, kind and very gentle with my husband. He loves them all. We couldn't recommend them highly enough,
01 August 2025
Mum has been receiving care and assistance from Cygnet Care since April 2024 - typically 2 days per week and also every day for periods when we are away from our home - which we share with Mum. The agency has been able to perfectly match the profile of carer to Mum's requirements and the service provided is first class. We live in a rural village location which the Agency is happy to support - unlike many others. We are always informed in advance on the very rare occasions there is a difficulty in fulfilling a planned visit and an appropriate arrangement is mutually agreed. Over the past year Mum has progressed from not accepting that she needed the support of a carer to now looking forward to each visit and the assistance with personal hygiene, light cleaning and a friendly person to chat with.
22 July 2025
I am, as always, really happy with my care provider and all staff; nothing is ever too much trouble. Always kind, considerate and always ask if I need anything else before they leave the property. They will have discussions if I bring up any concerns and get me the relevant advice and help if needed.
19 August 2024
The care staff are very good - excellent, prompt. Will do jobs (unusual perhaps - if asked). Very polite and willing.
08 August 2024
I am very pleased with everything I can see.
05 August 2024
All carers are helpful and friendly nothing is ever too much trouble.
05 July 2024
All carers treat me with respect, dignity, and patience. Also respectful of wife, family, and the home. Reassuring to know that the carer would arrive at the appointed time and be cheerful!
05 July 2024
Very pleased with the service I receive. The carers are very kind and helpful.
05 July 2024
Generally provide excellent care and deal with what can sometimes be a difficult client in a sensitive way. Management keeps me informed of all situations and when required offers good advice to resolve issues that may arise. Occasionally gets mixed up with rotas but sorted quickly.
01 July 2024
Since setting up the care for my dad, which was done efficiently and easily, the care provided to him has been first class! The carers always arrive on time and my dad cannot speak more highly of them. This is all such a relief to me, living so far away. Thank you.
01 July 2024
I would have liked to put excellent in all boxes but one member of the team is frequently below the high standard of the other carers.
28 June 2024
Very good service which makes every attempt to meet my needs.
25 June 2024
A very professional and caring team. Not to be faulted. I can trust all the team and feel very comfortable with them. Any changes to the rota are notified beforehand by telephone New careers are shadowed which works well.
18 June 2024
The team at Cygnet Care have been truly invaluable in assisting my mother and I through many of the confusing situations that occur when a dementia diagnosis is made. Daily visits from the carers, with their thoughtful companionship and assistance to my mother have allowed her to stay independently in her own home. They've also been a great source of advice for myself. I would highly recommend them.
08 September 2023
All staff are well presented, they are friendly, kind and respectful. My personal care is respectful of my dignity and they follow care direction from the district nurses for the daily care of my legs, as they heal following injury.
31 August 2023
Excellent service.
Latest Reviews for Cygnet Care (Devon) Ltd
18 August 2025
My dad has been supported to live at home by Cygnet for over 5 years now, during that time he has gone from independent to bed-bound and suffering dementia. Cygnet have been an absolute rock throughout that period providing continuous care and advice. They take a humane, holistic approach to care; they help me manage the transition of hospital admissions and GP/RN interactions, they provide dad with personal care and companionship, they help me to look after his house and his cat. They are such a close-knit and responsive team, communication is excellent. The Manager's experience, knowledge and expertise have been such a valuable resource for me in making decisions about how best to support dad's changing needs. I know all dad's carers and the admin team, it is a truly personal, hands-on, trustworthy, person-centred and family-centred company. I cannot recommend them highly enough if you are fortunate enough to live within their catchment.
05 August 2025
My carers are normally very prompt and arrive on time. I am informed if there is a hitch and a substitute is provided promptly. They are without exception helpful and willing always.
05 August 2025
Friendly staff, very helpful. Meet all my needs.
05 August 2025
We are very happy with the organisation and staff. Staff behave professionally, and we would strongly recommend Cygnet. We usually get the same staff every week, and have been happy with the occasional cover staff.
05 August 2025
Well trained staff. Clean, tidy and always cheerful. They have been with us for many years, they are like family, kind and very gentle with my husband. He loves them all. We couldn't recommend them highly enough,
01 August 2025
Mum has been receiving care and assistance from Cygnet Care since April 2024 - typically 2 days per week and also every day for periods when we are away from our home - which we share with Mum. The agency has been able to perfectly match the profile of carer to Mum's requirements and the service provided is first class. We live in a rural village location which the Agency is happy to support - unlike many others. We are always informed in advance on the very rare occasions there is a difficulty in fulfilling a planned visit and an appropriate arrangement is mutually agreed. Over the past year Mum has progressed from not accepting that she needed the support of a carer to now looking forward to each visit and the assistance with personal hygiene, light cleaning and a friendly person to chat with.
22 July 2025
I am, as always, really happy with my care provider and all staff; nothing is ever too much trouble. Always kind, considerate and always ask if I need anything else before they leave the property. They will have discussions if I bring up any concerns and get me the relevant advice and help if needed.
19 August 2024
The care staff are very good - excellent, prompt. Will do jobs (unusual perhaps - if asked). Very polite and willing.
08 August 2024
I am very pleased with everything I can see.
05 August 2024
All carers are helpful and friendly nothing is ever too much trouble.
05 July 2024
All carers treat me with respect, dignity, and patience. Also respectful of wife, family, and the home. Reassuring to know that the carer would arrive at the appointed time and be cheerful!
05 July 2024
Very pleased with the service I receive. The carers are very kind and helpful.
05 July 2024
Generally provide excellent care and deal with what can sometimes be a difficult client in a sensitive way. Management keeps me informed of all situations and when required offers good advice to resolve issues that may arise. Occasionally gets mixed up with rotas but sorted quickly.
01 July 2024
Since setting up the care for my dad, which was done efficiently and easily, the care provided to him has been first class! The carers always arrive on time and my dad cannot speak more highly of them. This is all such a relief to me, living so far away. Thank you.
01 July 2024
I would have liked to put excellent in all boxes but one member of the team is frequently below the high standard of the other carers.
28 June 2024
Very good service which makes every attempt to meet my needs.
25 June 2024
A very professional and caring team. Not to be faulted. I can trust all the team and feel very comfortable with them. Any changes to the rota are notified beforehand by telephone New careers are shadowed which works well.
18 June 2024
The team at Cygnet Care have been truly invaluable in assisting my mother and I through many of the confusing situations that occur when a dementia diagnosis is made. Daily visits from the carers, with their thoughtful companionship and assistance to my mother have allowed her to stay independently in her own home. They've also been a great source of advice for myself. I would highly recommend them.
08 September 2023
All staff are well presented, they are friendly, kind and respectful. My personal care is respectful of my dignity and they follow care direction from the district nurses for the daily care of my legs, as they heal following injury.
31 August 2023
Excellent service.