Submit a Review for Cygnet Care (Devon) Ltd
East Ashridge, Westleigh, Bideford, EX39 4PG
View Full Details of Cygnet Care (Devon) LtdLatest Reviews for Cygnet Care (Devon) Ltd
13 October 2025
Cygnet have been caring for my Mother for several years. During that time I or more importantly my Mother, have had no complaints about the care she receives. Quite the opposite. All staff can be relied on, and my Mother looks forward to them arriving. Communication between all staff is most important, even more so between Management and myself, as I need to travel for 2 hrs to visit. Overall, Cygnet get 5 stars.
26 September 2025
Cygnet Care as a company including all of the staff my Father has experienced are beyond reproach. All the carers and the Manager are a breath of fresh air to my Father and will bend over backwards to assist in any way they can. They are quick to recommend something if they feel Father needs additional assistance and ensure that they either request it themselves or ensure that I am able to liaise with the right providers making sure that Father gets what he needs to make his life as comfortable as possible. I would always recommend this care agency to any person I feel needs assistance in their later years of life.
22 September 2025
Very happy as a newcomer
08 September 2025
We met with Cygnet Care at the end of November 2024, to arrange daily personal care for my Husband. We felt very comfortable talking to the owner about what could be provided, To begin with it was Monday to Friday as weekends were difficult to cover at that time, but within a few weeks we had7 days a week cover All the staff who have looked after myhusband have been cheerful, mindful of my husband's difficulties and have provided excellent care. The office staff have always contacted me should there be a problem with them running late due to a problem. Care plans have been amended with the changing care, we have a fully comprehensive contract, and copies of all relevant documents. His care has increased to 4 hours on a Monday morning to give me assistance with household duties.the owner has stepped in when needed to assist in his care, also provided me with the time to discuss issues that have occurred with his ongoing . I am extremely happy with the service provided
08 September 2025
We are extremely pleased with Cygnet Care. All staff are very efficient.
21 August 2025
Cygnet Care are friendly, proactive and very willing to help. They will let me know if there are any problems and suggest solutions. They are always approachable and have my father's best interests in mind.
18 August 2025
My dad has been supported to live at home by Cygnet for over 5 years now, during that time he has gone from independent to bed-bound and suffering dementia. Cygnet have been an absolute rock throughout that period providing continuous care and advice. They take a humane, holistic approach to care; they help me manage the transition of hospital admissions and GP/RN interactions, they provide dad with personal care and companionship, they help me to look after his house and his cat. They are such a close-knit and responsive team, communication is excellent. The Manager's experience, knowledge and expertise have been such a valuable resource for me in making decisions about how best to support dad's changing needs. I know all dad's carers and the admin team, it is a truly personal, hands-on, trustworthy, person-centred and family-centred company. I cannot recommend them highly enough if you are fortunate enough to live within their catchment.
05 August 2025
My carers are normally very prompt and arrive on time. I am informed if there is a hitch and a substitute is provided promptly. They are without exception helpful and willing always.
05 August 2025
Friendly staff, very helpful. Meet all my needs.
05 August 2025
We are very happy with the organisation and staff. Staff behave professionally, and we would strongly recommend Cygnet. We usually get the same staff every week, and have been happy with the occasional cover staff.
05 August 2025
Well trained staff. Clean, tidy and always cheerful. They have been with us for many years, they are like family, kind and very gentle with my husband. He loves them all. We couldn't recommend them highly enough,
01 August 2025
Mum has been receiving care and assistance from Cygnet Care since April 2024 - typically 2 days per week and also every day for periods when we are away from our home - which we share with Mum. The agency has been able to perfectly match the profile of carer to Mum's requirements and the service provided is first class. We live in a rural village location which the Agency is happy to support - unlike many others. We are always informed in advance on the very rare occasions there is a difficulty in fulfilling a planned visit and an appropriate arrangement is mutually agreed. Over the past year Mum has progressed from not accepting that she needed the support of a carer to now looking forward to each visit and the assistance with personal hygiene, light cleaning and a friendly person to chat with.
22 July 2025
I am, as always, really happy with my care provider and all staff; nothing is ever too much trouble. Always kind, considerate and always ask if I need anything else before they leave the property. They will have discussions if I bring up any concerns and get me the relevant advice and help if needed.
19 August 2024
The care staff are very good - excellent, prompt. Will do jobs (unusual perhaps - if asked). Very polite and willing.
08 August 2024
I am very pleased with everything I can see.
05 August 2024
All carers are helpful and friendly nothing is ever too much trouble.
05 July 2024
All carers treat me with respect, dignity, and patience. Also respectful of wife, family, and the home. Reassuring to know that the carer would arrive at the appointed time and be cheerful!
05 July 2024
Very pleased with the service I receive. The carers are very kind and helpful.
05 July 2024
Generally provide excellent care and deal with what can sometimes be a difficult client in a sensitive way. Management keeps me informed of all situations and when required offers good advice to resolve issues that may arise. Occasionally gets mixed up with rotas but sorted quickly.
01 July 2024
Since setting up the care for my dad, which was done efficiently and easily, the care provided to him has been first class! The carers always arrive on time and my dad cannot speak more highly of them. This is all such a relief to me, living so far away. Thank you.
Latest Reviews for Cygnet Care (Devon) Ltd
13 October 2025
Cygnet have been caring for my Mother for several years. During that time I or more importantly my Mother, have had no complaints about the care she receives. Quite the opposite. All staff can be relied on, and my Mother looks forward to them arriving. Communication between all staff is most important, even more so between Management and myself, as I need to travel for 2 hrs to visit. Overall, Cygnet get 5 stars.
26 September 2025
Cygnet Care as a company including all of the staff my Father has experienced are beyond reproach. All the carers and the Manager are a breath of fresh air to my Father and will bend over backwards to assist in any way they can. They are quick to recommend something if they feel Father needs additional assistance and ensure that they either request it themselves or ensure that I am able to liaise with the right providers making sure that Father gets what he needs to make his life as comfortable as possible. I would always recommend this care agency to any person I feel needs assistance in their later years of life.
22 September 2025
Very happy as a newcomer
08 September 2025
We met with Cygnet Care at the end of November 2024, to arrange daily personal care for my Husband. We felt very comfortable talking to the owner about what could be provided, To begin with it was Monday to Friday as weekends were difficult to cover at that time, but within a few weeks we had7 days a week cover All the staff who have looked after myhusband have been cheerful, mindful of my husband's difficulties and have provided excellent care. The office staff have always contacted me should there be a problem with them running late due to a problem. Care plans have been amended with the changing care, we have a fully comprehensive contract, and copies of all relevant documents. His care has increased to 4 hours on a Monday morning to give me assistance with household duties.the owner has stepped in when needed to assist in his care, also provided me with the time to discuss issues that have occurred with his ongoing . I am extremely happy with the service provided
08 September 2025
We are extremely pleased with Cygnet Care. All staff are very efficient.
21 August 2025
Cygnet Care are friendly, proactive and very willing to help. They will let me know if there are any problems and suggest solutions. They are always approachable and have my father's best interests in mind.
18 August 2025
My dad has been supported to live at home by Cygnet for over 5 years now, during that time he has gone from independent to bed-bound and suffering dementia. Cygnet have been an absolute rock throughout that period providing continuous care and advice. They take a humane, holistic approach to care; they help me manage the transition of hospital admissions and GP/RN interactions, they provide dad with personal care and companionship, they help me to look after his house and his cat. They are such a close-knit and responsive team, communication is excellent. The Manager's experience, knowledge and expertise have been such a valuable resource for me in making decisions about how best to support dad's changing needs. I know all dad's carers and the admin team, it is a truly personal, hands-on, trustworthy, person-centred and family-centred company. I cannot recommend them highly enough if you are fortunate enough to live within their catchment.
05 August 2025
My carers are normally very prompt and arrive on time. I am informed if there is a hitch and a substitute is provided promptly. They are without exception helpful and willing always.
05 August 2025
Friendly staff, very helpful. Meet all my needs.
05 August 2025
We are very happy with the organisation and staff. Staff behave professionally, and we would strongly recommend Cygnet. We usually get the same staff every week, and have been happy with the occasional cover staff.
05 August 2025
Well trained staff. Clean, tidy and always cheerful. They have been with us for many years, they are like family, kind and very gentle with my husband. He loves them all. We couldn't recommend them highly enough,
01 August 2025
Mum has been receiving care and assistance from Cygnet Care since April 2024 - typically 2 days per week and also every day for periods when we are away from our home - which we share with Mum. The agency has been able to perfectly match the profile of carer to Mum's requirements and the service provided is first class. We live in a rural village location which the Agency is happy to support - unlike many others. We are always informed in advance on the very rare occasions there is a difficulty in fulfilling a planned visit and an appropriate arrangement is mutually agreed. Over the past year Mum has progressed from not accepting that she needed the support of a carer to now looking forward to each visit and the assistance with personal hygiene, light cleaning and a friendly person to chat with.
22 July 2025
I am, as always, really happy with my care provider and all staff; nothing is ever too much trouble. Always kind, considerate and always ask if I need anything else before they leave the property. They will have discussions if I bring up any concerns and get me the relevant advice and help if needed.
19 August 2024
The care staff are very good - excellent, prompt. Will do jobs (unusual perhaps - if asked). Very polite and willing.
08 August 2024
I am very pleased with everything I can see.
05 August 2024
All carers are helpful and friendly nothing is ever too much trouble.
05 July 2024
All carers treat me with respect, dignity, and patience. Also respectful of wife, family, and the home. Reassuring to know that the carer would arrive at the appointed time and be cheerful!
05 July 2024
Very pleased with the service I receive. The carers are very kind and helpful.
05 July 2024
Generally provide excellent care and deal with what can sometimes be a difficult client in a sensitive way. Management keeps me informed of all situations and when required offers good advice to resolve issues that may arise. Occasionally gets mixed up with rotas but sorted quickly.
01 July 2024
Since setting up the care for my dad, which was done efficiently and easily, the care provided to him has been first class! The carers always arrive on time and my dad cannot speak more highly of them. This is all such a relief to me, living so far away. Thank you.