Cygnet Care (Devon) Ltd

East Ashridge, Westleigh, Bideford EX39 4PG
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9.8 76 Reviews
  • Cygnet Care (Devon) Ltd, Bideford
Cygnet Care provides high quality community care for older people, disabled people, those who are terminally ill and those living with dementia. A family run home care provider, Cygnet Care strives to extend its family values to those it provides care for.

Staff at Cygnet Care recognise that everyone is an individual and respects their needs and interests while maintaining clients’ dignity and privacy. Services provided are wide-ranging and flexible to support individuals as best as possible. Clients may receive as much or as little support as they wish, ranging from help with shopping and laundry, to assistance with personal care or companionship visits, particularly during the winter months.

Respite and short-term care is available for those who have recently returned from hospital or whose carers are away for a short while. Cygnet Care also offers palliative care, provided by a team of dedicated and sensitive specialists who offer support to both clients and their families in collaboration with hospice and medical staff.

Recognising the importance of nutrition, all Cygnet carers hold food hygiene certificates and are trained in preparing wholesome and tasty meals to tempt even the poorest of appetites.

Cygnet Care aims to enable its clients to remain in their homes for as long as possible and will undertake almost anything to ensure this is possible.
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Care Provided by Cygnet Care (Devon) Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £11.71 – £27.38

Please note that we do not charge per rata.


Monday to Saturday. Sunday is charged at £1.00 more per call
1 hr    £27.38   
¾ hr   £23.32   
½ hr   £20.35   
¼ hr   £11.71   


Sunday, there is a £1.00 increase on each rate.


Mileage: 0.45pence per mile – minimum of 6 miles per visit


Bank Holiday rates on request.

These prices are only a guideline, please contact Cygnet Care (Devon) Ltd to find out the exact price for your requirements.

Contact Cygnet Care (Devon) Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Cygnet Care (Devon) Ltd to get a personalised quote.

Good to Know

Owner

  • Cygnet Care (Devon) Ltd
  • Privately Owned

Person in Charge

  • Emily Whittaker (Registered Care Manager)

Cygnet Care (Devon) Ltd Reviews (76)

9.8

Cygnet Care (Devon) Ltd has a Review Score of 9.8 (9.794) out of 10, based on 27 reviews in the last 2 years.
Over all time Cygnet Care (Devon) Ltd has 76 reviews.

Overall Experience
  • 64
  • 12
  • 0
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Date Published
  • 76
  • 7
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  • 27
  • 49
Reviewer Connection to Cygnet Care (Devon) Ltd
  • 32
  • 19
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  • 7
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  • 1
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Total of 76, showing 1-20
Review from Alex G (Son-in-law of Client) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cygnet provide an absolutely excellent service. They are consistently professional, unfailingly well-organised, caring, attentive and alert. The staff provide my father-in-law with an extremely high standard of care, and we can confidently rest easy knowing that Cygnet are looking after him. I would
recommend Cygnet very highly indeed.
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Review from P A (Wife of Client) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who come to us every day twice a day are cheerful, kind, respectful and efficient, without being bossy, they have looked after us for nearly eight years. I can't fault them its my husband they are looking after now but always ask how I am and notice if I am feeling overwhelmed. They have
regular training courses on all aspects of care. The care company owner has chosen her staff with sensitivity, displaying her knowledge of clients in need, she is always available should we need to talk, and help during some difficult aspects with my husband. I would not hesitate to recommend them. They are all wonderful.
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Review from Ben R (Son of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that the team at Cygnet provided my father was second to none. They continually went out of their way to ensure that Dad was as comfortable as he could be and that he had everything he needed.
Although my Dad had specific needs and he could be difficult at times, there was never an instance
where the care team gave the impression of being inconvenienced and continually provided what my family and I believed to be care with the utmost professionalism.
From the team in the office to the team on the ground, the work ethic and consideration to my Dad and the wider family members was beyond reproach.
I would highly recommend this care team to anyone who had a loved one with care requirements from the most basic to the the most complex.
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Review from Liz W (Daughter of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided for my mum for last 3 years. Carers always go above and beyond what is expected of them and genuinely care about mums well being. They act promptly with any concerns and communication is excellent to keep the family well informed. I am reassured that when I can't be there, all
the carers and office management are acting in mums best interest at all times.
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Review from Di S (Daughter of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cygnet Care have looked after my widowed father in his home for many years, during which time he has gone from relatively independent to totally dependent (bed-bound and with dementia). The Manager, the care staff, and the administrators are all such humane, common-sense-driven, experienced, easy-to-talk-with
professionals who bring a wealth of experience, care and skill to what is such a responsible and intimate job. I have learned I can trust them completely, and rely on their guidance and support. My father has dementia and now thinks he is not in his own home, but he frequently remarks on how cared for he feels and how lucky he is, which is the ultimate tribute to Cygnet. Cygnet provide such a person-centred and holistic care approach, they look after the home and dad's cat, seeing everything in the round. They create community, and as a single child of an elderly parent without other family, I am immensely grateful. I recommend this company to anyone whole-heartedly.
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Review from Alistair A (Son of Client) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cygnet Care provides an excellent level of care to my father; I have discussed the review with him
But he is no longer able to answer himself directly. The carers are all extremely kind and helpful, always taking the time to ensure he is comfortable and his needs are met. We are delighted and grateful
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Review from Martin G (Son of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cygnet have been caring for my Mother for several years.
During that time I or more importantly my Mother, have had no complaints about the care she receives.


Quite the opposite.


All staff can be relied on, and my Mother looks forward to them arriving.


Communication between all staff is most

important, even more so between Management and myself, as I need to travel for 2 hrs to visit.


Overall, Cygnet get 5 stars.

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Review from Paul D (Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy as a newcomer
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Review from Susan M (Wife of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We met with Cygnet Care at the end of November 2024, to arrange daily personal care for my Husband.
We felt very comfortable talking to the owner about what could be provided,
To begin with it was Monday to Friday as weekends were difficult to cover at that time, but within a few weeks we had7 days
a week cover
All the staff who have looked after myhusband have been cheerful, mindful of my husband's difficulties and have provided excellent care. The office staff have always contacted me should there be a problem with them running late due to a problem.
Care plans have been amended with the changing care, we have a fully comprehensive contract, and copies of all relevant documents.
His care has increased to 4 hours on a Monday morning to give me assistance with household duties.the owner has stepped in when needed to assist in his care, also provided me with the time to discuss issues that have occurred with his ongoing . I am extremely happy with the service provided
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Review from Jenny E (Wife of Client) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely pleased with Cygnet Care. All staff are very efficient.
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Review from J H (Daughter of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cygnet Care are friendly, proactive and very willing to help. They will let me know if there are any problems and suggest solutions. They are always approachable and have my father's best interests in mind.
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Review from Bruce B (Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are normally very prompt and arrive on time. I am informed if there is a hitch and a substitute is provided promptly. They are without exception helpful and willing always.
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Review from A W (Client) assisted by family/friend published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, very helpful. Meet all my needs.
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Review from Carol B (Daughter of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the organisation and staff.
Staff behave professionally, and we would strongly recommend Cygnet.
We usually get the same staff every week, and have been happy with the occasional cover staff.
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Review from Robert M (Son of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been receiving care and assistance from Cygnet Care since April 2024 - typically 2 days per week and also every day for periods when we are away from our home - which we share with Mum.
The agency has been able to perfectly match the profile of carer to Mum's requirements and the service provided
is first class.
We live in a rural village location which the Agency is happy to support - unlike many others.
We are always informed in advance on the very rare occasions there is a difficulty in fulfilling a planned visit and an appropriate arrangement is mutually agreed.
Over the past year Mum has progressed from not accepting that she needed the support of a carer to now looking forward to each visit and the assistance with personal hygiene, light cleaning and a friendly person to chat with.
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Review from Allan M (Client) assisted by family/friend published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am, as always, really happy with my care provider and all staff; nothing is ever too much trouble. Always kind, considerate and always ask if I need anything else before they leave the property. They will have discussions if I bring up any concerns and get me the relevant advice and help if needed.
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Review from D H (Client) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are very good - excellent, prompt. Will do jobs (unusual perhaps - if asked). Very polite and willing.
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Review from Michael S (Client) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with everything I can see.
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Review from R W (Client) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are helpful and friendly nothing is ever too much trouble.
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Review from R G (Client) assisted by family/friend published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers treat me with respect, dignity, and patience.
Also respectful of wife, family, and the home.
Reassuring to know that the carer would arrive at the appointed time and be cheerful!
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Cygnet Care (Devon) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Cygnet Care (Devon) Ltd is calculated as follows: ( (131 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 160 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Cygnet Care (Devon) Ltd is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Frequently Asked Questions about Cygnet Care (Devon) Ltd

How many Carers does Cygnet Care (Devon) Ltd employ?

Cygnet Care (Devon) Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cygnet Care (Devon) Ltd to verify any information. View our terms and conditions. Cygnet Care (Devon) Ltd has an Enhanced Service - more info.