Cygnet Care (Devon) Ltd

East Ashridge, Westleigh, Bideford EX39 4PG

Cygnet Care provides high quality community care for older people, disabled people, those who are terminally ill and those living with dementia. A family run home care provider, Cygnet Care strives to extend its family values to those it provides care for.

Staff at Cygnet Care recognise that everyone is an individual and respects their needs and interests while maintaining clients’ dignity and privacy. Services provided are wide-ranging and flexible to support individuals as best as possible. Clients may receive as much or as little support as they wish, ranging from help with shopping and laundry, to assistance with personal care or companionship visits, particularly during the winter months.

Respite and short-term care is available for those who have recently returned from hospital or whose carers are away for a short while. Cygnet Care also offers palliative care, provided by a team of dedicated and sensitive specialists who offer support to both clients and their families in collaboration with hospice and medical staff.

Recognising the importance of nutrition, all Cygnet carers hold food hygiene certificates and are trained in preparing wholesome and tasty meals to tempt even the poorest of appetites.

Cygnet Care aims to enable its clients to remain in their homes for as long as possible and will undertake almost anything to ensure this is possible.

Owner : Cygnet Care (Devon) Ltd

Person in charge: Emily Whittaker (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Cygnet Care (Devon) Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Cygnet Care (Devon) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Cygnet Care (Devon) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Cygnet Care (Devon) Ltd is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Cygnet Care (Devon) Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Cygnet Care (Devon) Ltd has a Review Score of 10 (10.000) from 6 Reviews

Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cygnet Care (Devon) Ltd?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cygnet Care (Devon) Ltd

  • Client / Service User
    3
  • Daughter-in-law of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

Cannot fault anything with this company.

How likely would you be to recommend Cygnet Care (Devon) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have been a client for 3 months and have found the agency well managed. The staff are always willing to please. I have always been treated with dignity and kindness.

How likely would you be to recommend Cygnet Care (Devon) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We are extremely happy with the care provided by Cygnet Care (Devon) Ltd for my husband. They provide excellent much-needed care for him.

The staff are always helpful and kind and attentive to all his needs which are many as his is peg fed and unable to walk at the moment due to having a stroke. We are very grateful for this excellent service.

How likely would you be to recommend Cygnet Care (Devon) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The service provided by Cygnet Care (Devon) Ltd has been wonderful. The professional team behind the scenes are understanding and always on hand to deal with emergencies and eventualities. My father in law likes all the carers and say they treat him with respect and dignity. The main positive is they stick to a few individuals to ensure he is familiar with them. They have all got us out of a few really sticky moments, issues which we are eternally grateful.

How likely would you be to recommend Cygnet Care (Devon) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am very happy to write how kind and considerate I find my care help. She sees things that need doing without asking and her company is something I look forward to. I would be quite lonely without her visits.

How likely would you be to recommend Cygnet Care (Devon) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I made a general enquiry to this company and the lady I spoke to was very helpful indeed. She seemed impartial and even though she could not help me directly, she gave me great advice which has allowed me to progress. I can thoroughly recommend her kind and caring approach, if this is an example of the whole company then I will do my best to do more business with them in the future.

Care/support and staff I'd say is excellent. I don't know first hand about the rest but I can't submit this review without filling those in.

How likely would you be to recommend Cygnet Care (Devon) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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