Cygnet Care (Devon) Ltd

East Ashridge, Westleigh, Bideford EX39 4PG
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9.8 71 Reviews
  • Cygnet Care (Devon) Ltd, Bideford
Cygnet Care provides high quality community care for older people, disabled people, those who are terminally ill and those living with dementia. A family run home care provider, Cygnet Care strives to extend its family values to those it provides care for.

Staff at Cygnet Care recognise that everyone is an individual and respects their needs and interests while maintaining clients’ dignity and privacy. Services provided are wide-ranging and flexible to support individuals as best as possible. Clients may receive as much or as little support as they wish, ranging from help with shopping and laundry, to assistance with personal care or companionship visits, particularly during the winter months.

Respite and short-term care is available for those who have recently returned from hospital or whose carers are away for a short while. Cygnet Care also offers palliative care, provided by a team of dedicated and sensitive specialists who offer support to both clients and their families in collaboration with hospice and medical staff.

Recognising the importance of nutrition, all Cygnet carers hold food hygiene certificates and are trained in preparing wholesome and tasty meals to tempt even the poorest of appetites.

Cygnet Care aims to enable its clients to remain in their homes for as long as possible and will undertake almost anything to ensure this is possible.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Cygnet Care (Devon) Ltd

Person in charge

  • Emily Whittaker (Registered Care Manager)

Cygnet Care (Devon) Ltd Reviews (71)

9.8

Cygnet Care (Devon) Ltd has a Review Score of 9.8 (9.776) out of 10, based on 21 reviews in the last 2 years.
Over all time Cygnet Care (Devon) Ltd has 71 reviews.

Overall Experience
  • 60
  • 11
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Date Published
  • 71
  • 10
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  • 21
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Reviewer Connection to Cygnet Care (Devon) Ltd
  • 31
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Total of 71, showing 1-20
Review from Susan M (Wife of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We met with Cygnet Care at the end of November 2024, to arrange daily personal care for my Husband.
We felt very comfortable talking to the owner about what could be provided,
To begin with it was Monday to Friday as weekends were difficult to cover at that time, but within a few weeks we had7 days
a week cover
All the staff who have looked after myhusband have been cheerful, mindful of my husband's difficulties and have provided excellent care. The office staff have always contacted me should there be a problem with them running late due to a problem.
Care plans have been amended with the changing care, we have a fully comprehensive contract, and copies of all relevant documents.
His care has increased to 4 hours on a Monday morning to give me assistance with household duties.the owner has stepped in when needed to assist in his care, also provided me with the time to discuss issues that have occurred with his ongoing . I am extremely happy with the service provided
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Review from Jenny E (Wife of Client) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely pleased with Cygnet Care. All staff are very efficient.
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Review from J H (Daughter of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cygnet Care are friendly, proactive and very willing to help. They will let me know if there are any problems and suggest solutions. They are always approachable and have my father's best interests in mind.
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Review from Diana S (Daughter of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been supported to live at home by Cygnet for over 5 years now, during that time he has gone from independent to bed-bound and suffering dementia. Cygnet have been an absolute rock throughout that period providing continuous care and advice. They take a humane, holistic approach to care; they
help me manage the transition of hospital admissions and GP/RN interactions, they provide dad with personal care and companionship, they help me to look after his house and his cat. They are such a close-knit and responsive team, communication is excellent. The Manager's experience, knowledge and expertise have been such a valuable resource for me in making decisions about how best to support dad's changing needs. I know all dad's carers and the admin team, it is a truly personal, hands-on, trustworthy, person-centred and family-centred company. I cannot recommend them highly enough if you are fortunate enough to live within their catchment.
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Review from Bruce B (Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are normally very prompt and arrive on time. I am informed if there is a hitch and a substitute is provided promptly. They are without exception helpful and willing always.
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Review from A W (Client) assisted by family/friend published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, very helpful. Meet all my needs.
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Review from Carol B (Daughter of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the organisation and staff.
Staff behave professionally, and we would strongly recommend Cygnet.
We usually get the same staff every week, and have been happy with the occasional cover staff.
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Review from P A (Wife of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well trained staff. Clean, tidy and always cheerful. They have been with us for many years, they are like family, kind and very gentle with my husband. He loves them all. We couldn't recommend them highly enough,
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Review from Robert M (Son of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been receiving care and assistance from Cygnet Care since April 2024 - typically 2 days per week and also every day for periods when we are away from our home - which we share with Mum.
The agency has been able to perfectly match the profile of carer to Mum's requirements and the service provided
is first class.
We live in a rural village location which the Agency is happy to support - unlike many others.
We are always informed in advance on the very rare occasions there is a difficulty in fulfilling a planned visit and an appropriate arrangement is mutually agreed.
Over the past year Mum has progressed from not accepting that she needed the support of a carer to now looking forward to each visit and the assistance with personal hygiene, light cleaning and a friendly person to chat with.
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Review from Allan M (Client) assisted by family/friend published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am, as always, really happy with my care provider and all staff; nothing is ever too much trouble. Always kind, considerate and always ask if I need anything else before they leave the property. They will have discussions if I bring up any concerns and get me the relevant advice and help if needed.
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Review from D H (Client) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are very good - excellent, prompt. Will do jobs (unusual perhaps - if asked). Very polite and willing.
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Review from Michael S (Client) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with everything I can see.
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Review from R W (Client) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are helpful and friendly nothing is ever too much trouble.
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Review from R G (Client) assisted by family/friend published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers treat me with respect, dignity, and patience.
Also respectful of wife, family, and the home.
Reassuring to know that the carer would arrive at the appointed time and be cheerful!
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Review from A A (Client) assisted by family/friend published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the service I receive. The carers are very kind and helpful.
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Review from Keith B (Son of Client) published on 5 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally provide excellent care and deal with what can sometimes be a difficult client in a sensitive way. Management keeps me informed of all situations and when required offers good advice to resolve issues that may arise. Occasionally gets mixed up with rotas but sorted quickly.
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Review from Philippa K (Daughter of Client) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since setting up the care for my dad, which was done efficiently and easily, the care provided to him has been first class! The carers always arrive on time and my dad cannot speak more highly of them. This is all such a relief to me, living so far away. Thank you.
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Review from P U (Wife of Client) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would have liked to put excellent in all boxes but one member of the team is frequently below the high standard of the other carers.
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Review from C E (Client) assisted by family/friend published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service which makes every attempt to meet my needs.
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Review from Russell E (Client) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very professional and caring team. Not to be faulted. I can trust all the team and feel very comfortable with them. Any changes to the rota are notified beforehand by telephone New careers are shadowed which works well.
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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Cygnet Care (Devon) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Cygnet Care (Devon) Ltd is calculated as follows: ( (100 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 125 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cygnet Care (Devon) Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Frequently Asked Questions about Cygnet Care (Devon) Ltd

What Type of Services does Cygnet Care (Devon) Ltd offer?

Cygnet Care (Devon) Ltd offers Home Care.

How many Carers does Cygnet Care (Devon) Ltd employ?

Cygnet Care (Devon) Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cygnet Care (Devon) Ltd to verify any information. View our terms and conditions. Cygnet Care (Devon) Ltd has an Enhanced Service - more info.