Cygnet Care (Devon) Ltd

Kind, polite carers who listen and help. Pretty good timekeeping. Generally happy.

We have been pleased with all of the carers, and Mum regularly gets the same two carers. When they are unable to come, we usually know in advance, and recently the slot was covered by someone else that Mum had met before. Staff are caring and professional and take time to chat.

It was unexpected and entirely appreciated to see several of Dad's carers at his funeral - very touching, and a demonstration of the very real human connection these Cygnet Care carers create with their clients. We cannot thank them enough

I would have no hesitation in recommending Cygnet Care.

As usual my husband and I have no complaints regarding his care or the support for me with Cygnet Care. From the front line carers to all the management nothing is to much trouble.

On the whole the care is excellent, around 6 different carers call in which is nice as mum gets to know them and can chat with them and they know mums needs. As a family it's peace of mind knowing mums needs are met.

My aunt feels supported and is maintaining her home independent living.

Cygnet provide an absolutely excellent service. They are consistently professional, unfailingly well-organised, caring, attentive and alert. The staff provide my father-in-law with an extremely high standard of care, and we can confidently rest easy knowing that Cygnet are looking after him. I would recommend Cygnet very highly indeed.

The carers who come to us every day twice a day are cheerful, kind, respectful and efficient, without being bossy, they have looked after us for nearly eight years. I can't fault them its my husband they are looking after now but always ask how I am and notice if I am feeling overwhelmed. They have regular training courses on all aspects of care. The care company owner has chosen her staff with sensitivity, displaying her knowledge of clients in need, she is always available should we need to talk, and help during some difficult aspects with my husband. I would not hesitate to recommend them. They are all wonderful.

I would highly recommend this care team to anyone who had a loved one with care requirements from the most basic to the the most complex.

Excellent care provided for my mum for last 3 years. Carers always go above and beyond what is expected of them and genuinely care about mums well being. They act promptly with any concerns and communication is excellent to keep the family well informed. I am reassured that when I can't be there, all the carers and office management are acting in mums best interest at all times.

Cygnet Care have looked after my widowed father in his home for many years, during which time he has gone from relatively independent to totally dependent (bed-bound and with dementia). The Manager, the care staff, and the administrators are all such humane, common-sense-driven, experienced, easy-to-talk-with professionals who bring a wealth of experience, care and skill to what is such a responsible and intimate job. I have learned I can trust them completely, and rely on their guidance and support. My father has dementia and now thinks he is not in his own home, but he frequently remarks on how cared for he feels and how lucky he is, which is the ultimate tribute to Cygnet. Cygnet provide such a person-centred and holistic care approach, they look after the home and dad's cat, seeing everything in the round. They create community, and as a single child of an elderly parent without other family, I am immensely grateful. I recommend this company to anyone whole-heartedly.

During that time I or more importantly my Mother, have had no complaints about the care she receives.

Quite the opposite.

All staff can be relied on, and my Mother looks forward to them arriving.

Communication between all staff is most important, even more so between Management and myself, as I need to travel for 2 hrs to visit.

Overall, Cygnet get 5 stars.

Very happy as a newcomer

His care has increased to 4 hours on a Monday morning to give me assistance with household duties.the owner has stepped in when needed to assist in his care, also provided me with the time to discuss issues that have occurred with his ongoing . I am extremely happy with the service provided

We are extremely pleased with Cygnet Care. All staff are very efficient.

Cygnet Care are friendly, proactive and very willing to help. They will let me know if there are any problems and suggest solutions. They are always approachable and have my father's best interests in mind.

My carers are normally very prompt and arrive on time. I am informed if there is a hitch and a substitute is provided promptly. They are without exception helpful and willing always.

Friendly staff, very helpful. Meet all my needs.

Over the past year Mum has progressed from not accepting that she needed the support of a carer to now looking forward to each visit and the assistance with personal hygiene, light cleaning and a friendly person to chat with.