Cygnet Care (Devon) Ltd

East Ashridge, Westleigh, Bideford EX39 4PG
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9.8 74 Reviews
  • Cygnet Care (Devon) Ltd, Bideford
Cygnet Care provides high quality community care for older people, disabled people, those who are terminally ill and those living with dementia. A family run home care provider, Cygnet Care strives to extend its family values to those it provides care for.

Staff at Cygnet Care recognise that everyone is an individual and respects their needs and interests while maintaining clients’ dignity and privacy. Services provided are wide-ranging and flexible to support individuals as best as possible. Clients may receive as much or as little support as they wish, ranging from help with shopping and laundry, to assistance with personal care or companionship visits, particularly during the winter months.

Respite and short-term care is available for those who have recently returned from hospital or whose carers are away for a short while. Cygnet Care also offers palliative care, provided by a team of dedicated and sensitive specialists who offer support to both clients and their families in collaboration with hospice and medical staff.

Recognising the importance of nutrition, all Cygnet carers hold food hygiene certificates and are trained in preparing wholesome and tasty meals to tempt even the poorest of appetites.

Cygnet Care aims to enable its clients to remain in their homes for as long as possible and will undertake almost anything to ensure this is possible.
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Care Provided by Cygnet Care (Devon) Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £11.71 – £27.38

Please note that we do not charge per rata.


Monday to Saturday. Sunday is charged at £1.00 more per call
1 hr    £27.38   
¾ hr   £23.32   
½ hr   £20.35   
¼ hr   £11.71   


Sunday, there is a £1.00 increase on each rate.


Mileage: 0.45pence per mile – minimum of 6 miles per visit


Bank Holiday rates on request.

These prices are only a guideline, please contact Cygnet Care (Devon) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Cygnet Care (Devon) Ltd

Person in Charge

  • Emily Whittaker (Registered Care Manager)

Cygnet Care (Devon) Ltd Reviews (74)

9.8

Cygnet Care (Devon) Ltd has a Review Score of 9.8 (9.762) out of 10, based on 24 reviews in the last 2 years.
Over all time Cygnet Care (Devon) Ltd has 74 reviews.

Overall Experience
  • 62
  • 12
  • 0
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Date Published
  • 74
  • 13
  • 13
  • 24
  • 50
Reviewer Connection to Cygnet Care (Devon) Ltd
  • 32
  • 18
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  • 7
  • 3
  • 1
  • 1
  • 1
Total of 74, showing 41-60
Review from Barbara K (Client) assisted by family/friend published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the continuity of staff as they get to know me and me them. They are efficient and caring.
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Review from Shirley P (Daughter of Client) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cygnet Care staff are always very supportive and professional. It is good that the same two carers visit my mum all the time. They treat her with respect and dignity.
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Review from Louie R (Client) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff always helpful and cheerful.
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Review from Thomas B (Client) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied.
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Review from C E (Client) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always received courtesy and value for money.
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Review from C D (Daughter of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cygnet continues to provide reliable and high-quality care for our mother despite being short-staffed and dealing with COVID-19 additional restrictions. The team remain empathic towards our mother's needs and professional at all times. Thank you.
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Review from D C (Client) assisted by family/friend published on 25 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cygnet Care have provided an excellent service in their first year with me. All staff are friendly and helpful and I look forward to their visits during the week.
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Review from Norman C (Client) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the service and do not have any problems. I have met some of the now staff, and one lady has made some good choices.
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Review from Sue C (Daughter of Client) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional service, very adaptable to changes in circumstances. Supportive and caring.
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Review from Marilyn B (Daughter of Client) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly but carers need to be a bit firmer ie run a bath and say 'it's ready for you', rather than ask if she would like a bath. Also, I wish they could be a bit more considerate of electric costs (turning off the heater in the kitchen and closing the back door which is left open for the cat!).
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Review from S W (Daughter of Client) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cygnet Care are second to none. I am so pleased we found them. They have, for over two years, provided quality, respectful care to my parents in their own home.
They provide reactive management and quality care specific to my parents' needs.
They communicate decisions taken immediately back to myself
and my brother.
Highly professional company.
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Review from Joan D (Client) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff friendly and efficient. They have arrived on time and have always helped me with any task I have asked.
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Review from W R (Husband of Client) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care and assistance they give my wife excellent. I try to help the best I can.
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Review from M I (Client) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the carers helpful and friendly, never refusing any request.
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Review from J B (Wife of Client) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is pleasant and helpful.
Providers always do their best to accommodate any unusual events.
The staff is 'the tops', endlessly patient and caring.
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Review from D C (Son of Client) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care provided for my mum.
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Review from G W (Client) assisted by family/friend published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all aspects of care. Very professional company.
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Review from N B (Husband of Client) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After using the care for only 2 months, which has been very good, I find it hard to put any more comments.
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Review from J D (Client) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very satisfied with the care I have received. The carers have been kind, helpful and punctual and cheerful.
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Review from Stuart H (Brother of Client) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff, give a lot of support and useful information. Try to cover unexpected unscheduled calls with minimum fuss. Would recommend Cygnet Care every time.
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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Cygnet Care (Devon) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Cygnet Care (Devon) Ltd is calculated as follows: ( (113 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cygnet Care (Devon) Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

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