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Cygnet Care (Devon) Ltd

East Ashridge, Westleigh, Bideford EX39 4PG
Cygnet Care (Devon) Ltd Logo
Cygnet Care (Devon) Ltd logo
Cygnet Care (Devon) Ltd, Bideford
Cygnet Care (Devon) Ltd, Bideford
Cygnet Care (Devon) Ltd, Bideford

Cygnet Care provides high quality community care for older people, disabled people, those who are terminally ill and those living with dementia. A family run home care provider, Cygnet Care strives to extend its family values to those it provides care for.

Staff at Cygnet Care recognise that everyone is an individual and respects their needs and interests while maintaining clients’ dignity and privacy. Services provided are wide-ranging and flexible to...  

Care Provided by Cygnet Care (Devon) Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £12.29 - £29.57

Please note that we do not charge per rata.

Monday to Saturday. Sunday is charged at £1.00 more per call
1 hr £29.57
¾ hr £25.65
½ hr £22.39

¼ hr £12.29

Sunday, there is a £1.00 increase on each rate.

Mileage: 0.45pence per mile – minimum of 6 miles per visit

Bank Holiday rates on request.

The price(s) shown are provided by the agency. Contact Cygnet Care (Devon) Ltd for full pricing details and T&Cs.

Contact Cygnet Care (Devon) Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Cygnet Care (Devon) Ltd
  • Private Owned

Person in charge

  • Emily Whittaker (Registered Care Manager)

Cygnet Care (Devon) Ltd Reviews (78)

9.8

Cygnet Care (Devon) Ltd has a Review Score of 9.8 (9.797) out of 10, based on 29 reviews in the last 2 years. Over all time Cygnet Care (Devon) Ltd has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from R W (Client / Service User) published on 5 August 2024 Submitted via Postal Card
Overall Experience

All carers are helpful and friendly nothing is ever too much trouble.

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Management
Treated with Dignity
Value for Money
Review from R G (Client / Service User) published on 5 July 2024 Submitted via Postal Card
Overall Experience
All carers treat me with respect, dignity, and patience.
Also respectful of wife, family, and the home.

Reassuring to know that the carer would arrive at the appointed time and be cheerful!

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Review from A A (Client / Service User) published on 5 July 2024 Submitted via Postal Card
Overall Experience

Very pleased with the service I receive. The carers are very kind and helpful.

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Review from Keith B (Son of Client) published on 5 July 2024 Submitted via Website
Overall Experience

Generally provide excellent care and deal with what can sometimes be a difficult client in a sensitive way. Management keeps me informed of all situations and when required offers good advice to resolve issues that may arise. Occasionally gets mixed up with rotas but sorted quickly.

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Review from Philippa K (Daughter of Client) published on 1 July 2024 Submitted via Postal Card
Overall Experience

Since setting up the care for my dad, which was done efficiently and easily, the care provided to him has been first class! The carers always arrive on time and my dad cannot speak more highly of them. This is all such a relief to me, living so far away. Thank you.

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Review from P U (Wife of Client) published on 1 July 2024 Submitted via Postal Card
Overall Experience

I would have liked to put excellent in all boxes but one member of the team is frequently below the high standard of the other carers.

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Review from C E (Client / Service User) published on 28 June 2024 Submitted via Postal Card
Overall Experience

Very good service which makes every attempt to meet my needs.

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Review from Russell E (Client / Service User) published on 25 June 2024 Submitted via Website
Overall Experience

A very professional and caring team. Not to be faulted. I can trust all the team and feel very comfortable with them. Any changes to the rota are notified beforehand by telephone New careers are shadowed which works well.

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Review from Karen T (Daughter of Client) published on 18 June 2024 Submitted via Website
Overall Experience
The team at Cygnet Care have been truly invaluable in assisting my mother and I through many of the confusing situations that occur when a dementia diagnosis is made.

Daily visits from the carers, with their thoughtful companionship and assistance to my mother have allowed her to stay independently in her own home. They've also been a great source of advice for myself. I would highly recommend them.

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Review from J B (Client / Service User) published on 8 September 2023 Submitted via Postal Card
Overall Experience

All staff are well presented, they are friendly, kind and respectful. My personal care is respectful of my dignity and they follow care direction from the district nurses for the daily care of my legs, as they heal following injury.

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Review from N B (Son of Client) published on 31 August 2023 Submitted via Postal Card
Overall Experience

Excellent service.

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Review from Sylvia G (Client / Service User) published on 17 August 2023 Submitted via Postal Card
Overall Experience

I find all the Cygnet staff are excellent in the way they care for me. They are really friendly and also professional.

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Review from C C (Daughter of Client) published on 6 July 2023 Submitted via Postal Card
Overall Experience

Excellent carers, all very helpful, nothing too much trouble, friendly and professional.

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Review from S W (Daughter of Client) published on 6 July 2023 Submitted via Postal Card
Overall Experience

The care given to my mother by Cygnet Care (Devon) goes above and beyond. To my mum, the team are like family, they called on her when passing even out of their hours. She is treated with respect and love which at 91 years of age is appreciated and rare,

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Review from Harold R (Client / Service User) published on 26 June 2023 Submitted via Postal Card
Overall Experience

Extremely professional but friendly.

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Review from S W (Wife of Client) published on 24 March 2022 Submitted via Postal Card
Overall Experience
From our initial approach on 25/10/2021 to 19/01/2022 (admitted to hospital), we have been impressed by the efficiency of the management and the care, ability and friendliness of the carers.
When necessary, adjustments were made to the care plan to fit in with the user's needs.

The management reacts promptly and contact is good.

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Review from S A (Daughter of Client) published on 24 February 2022 Submitted via Postal Card
Overall Experience

Cygnet Care carers are always kind and on time, a much needed and appreciated support for my mum and dad.

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Review from Rosemarie I (Client / Service User) published on 31 January 2022 Submitted via Postal Card
Overall Experience

No complaints, happy with everything.

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Review from M L (Client / Service User) published on 31 January 2022 Submitted via Postal Card
Overall Experience

Very good at all times in every way. I could not have better.

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Review from Sylvia G (Client / Service User) published on 25 January 2022 Submitted via Postal Card
Overall Experience

My carers are excellent in every way.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 March 2026
Overall Good
  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Cygnet Care (Devon) Ltd.

Awards / Recognitions (3)

  • Recipient: Cygnet Care (Devon) LtdDate: Friday 31 May 2024
  • Recipient: Cygnet Care (Devon) LtdDate: Saturday 29 Jun 2019
  • Recipient: Cygnet Care (Devon) LtdDate: Thursday 05 Apr 2018

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