Submit a Review for Cygnet Care (Devon) Ltd
East Ashridge, Westleigh, Bideford, EX39 4PG
View full details of Cygnet Care (Devon) LtdLatest Reviews for Cygnet Care (Devon) Ltd
26 February 2026
Cygnet provide an absolutely excellent service. They are consistently professional, unfailingly well-organised, caring, attentive and alert. The staff provide my father-in-law with an extremely high standard of care, and we can confidently rest easy knowing that Cygnet are looking after him. I would
recommend Cygnet very highly indeed.
24 February 2026
The carers who come to us every day twice a day are cheerful, kind, respectful and efficient, without being bossy, they have looked after us for nearly eight years. I can't fault them its my husband they are looking after now but always ask how I am and notice if I am feeling overwhelmed. They have
regular training courses on all aspects of care. The care company owner has chosen her staff with sensitivity, displaying her knowledge of clients in need, she is always available should we need to talk, and help during some difficult aspects with my husband. I would not hesitate to recommend them. They are all wonderful.
09 February 2026
The care that the team at Cygnet provided my father was second to none. They continually went out of their way to ensure that Dad was as comfortable as he could be and that he had everything he needed.
Although my Dad had specific needs and he could be difficult at times, there was never an
instance where the care team gave the impression of being inconvenienced and continually provided what my family and I believed to be care with the utmost professionalism.
From the team in the office to the team on the ground, the work ethic and consideration to my Dad and the wider family members was beyond reproach.
I would highly recommend this care team to anyone who had a loved one with care requirements from the most basic to the the most complex.
09 February 2026
Excellent care provided for my mum for last 3 years. Carers always go above and beyond what is expected of them and genuinely care about mums well being. They act promptly with any concerns and communication is excellent to keep the family well informed. I am reassured that when I can't be there,
all the carers and office management are acting in mums best interest at all times.
09 February 2026
Cygnet Care have looked after my widowed father in his home for many years, during which time he has gone from relatively independent to totally dependent (bed-bound and with dementia). The Manager, the care staff, and the administrators are all such humane, common-sense-driven, experienced,
easy-to-talk-with professionals who bring a wealth of experience, care and skill to what is such a responsible and intimate job. I have learned I can trust them completely, and rely on their guidance and support. My father has dementia and now thinks he is not in his own home, but he frequently remarks on how cared for he feels and how lucky he is, which is the ultimate tribute to Cygnet. Cygnet provide such a person-centred and holistic care approach, they look after the home and dad's cat, seeing everything in the round. They create community, and as a single child of an elderly parent without other family, I am immensely grateful. I recommend this company to anyone whole-heartedly.
04 December 2025
Cygnet Care provides an excellent level of care to my father; I have discussed the review with him
But he is no longer able to answer himself directly. The carers are all extremely kind and helpful, always taking the time to ensure he is comfortable and his needs are met. We are delighted and
grateful
13 October 2025
Cygnet have been caring for my Mother for several years.
During that time I or more importantly my Mother, have had no complaints about the care she receives.
Quite the opposite.
All staff can be relied on, and my Mother looks forward to them arriving.
Communication between all staff is
most important, even more so between Management and myself, as I need to travel for 2 hrs to visit.
Overall, Cygnet get 5 stars.
22 September 2025
Very happy as a newcomer
08 September 2025
We met with Cygnet Care at the end of November 2024, to arrange daily personal care for my Husband.
We felt very comfortable talking to the owner about what could be provided,
To begin with it was Monday to Friday as weekends were difficult to cover at that time, but within a few weeks we had7
days a week cover
All the staff who have looked after myhusband have been cheerful, mindful of my husband's difficulties and have provided excellent care. The office staff have always contacted me should there be a problem with them running late due to a problem.
Care plans have been amended with the changing care, we have a fully comprehensive contract, and copies of all relevant documents.
His care has increased to 4 hours on a Monday morning to give me assistance with household duties.the owner has stepped in when needed to assist in his care, also provided me with the time to discuss issues that have occurred with his ongoing . I am extremely happy with the service provided
08 September 2025
We are extremely pleased with Cygnet Care. All staff are very efficient.
21 August 2025
Cygnet Care are friendly, proactive and very willing to help. They will let me know if there are any problems and suggest solutions. They are always approachable and have my father's best interests in mind.
05 August 2025
My carers are normally very prompt and arrive on time. I am informed if there is a hitch and a substitute is provided promptly. They are without exception helpful and willing always.
05 August 2025
Friendly staff, very helpful. Meet all my needs.
05 August 2025
We are very happy with the organisation and staff.
Staff behave professionally, and we would strongly recommend Cygnet.
We usually get the same staff every week, and have been happy with the occasional cover staff.
01 August 2025
Mum has been receiving care and assistance from Cygnet Care since April 2024 - typically 2 days per week and also every day for periods when we are away from our home - which we share with Mum.
The agency has been able to perfectly match the profile of carer to Mum's requirements and the service
provided is first class.
We live in a rural village location which the Agency is happy to support - unlike many others.
We are always informed in advance on the very rare occasions there is a difficulty in fulfilling a planned visit and an appropriate arrangement is mutually agreed.
Over the past year Mum has progressed from not accepting that she needed the support of a carer to now looking forward to each visit and the assistance with personal hygiene, light cleaning and a friendly person to chat with.
22 July 2025
I am, as always, really happy with my care provider and all staff; nothing is ever too much trouble. Always kind, considerate and always ask if I need anything else before they leave the property. They will have discussions if I bring up any concerns and get me the relevant advice and help if
needed.
19 August 2024
The care staff are very good - excellent, prompt. Will do jobs (unusual perhaps - if asked). Very polite and willing.
08 August 2024
I am very pleased with everything I can see.
05 August 2024
All carers are helpful and friendly nothing is ever too much trouble.
05 July 2024
All carers treat me with respect, dignity, and patience.
Also respectful of wife, family, and the home.
Reassuring to know that the carer would arrive at the appointed time and be cheerful!
Latest Reviews for Cygnet Care (Devon) Ltd
26 February 2026
Cygnet provide an absolutely excellent service. They are consistently professional, unfailingly well-organised, caring, attentive and alert. The staff provide my father-in-law with an extremely high standard of care, and we can confidently rest easy knowing that Cygnet are looking after him. I would
recommend Cygnet very highly indeed.
24 February 2026
The carers who come to us every day twice a day are cheerful, kind, respectful and efficient, without being bossy, they have looked after us for nearly eight years. I can't fault them its my husband they are looking after now but always ask how I am and notice if I am feeling overwhelmed. They have
regular training courses on all aspects of care. The care company owner has chosen her staff with sensitivity, displaying her knowledge of clients in need, she is always available should we need to talk, and help during some difficult aspects with my husband. I would not hesitate to recommend them. They are all wonderful.
09 February 2026
The care that the team at Cygnet provided my father was second to none. They continually went out of their way to ensure that Dad was as comfortable as he could be and that he had everything he needed.
Although my Dad had specific needs and he could be difficult at times, there was never an
instance where the care team gave the impression of being inconvenienced and continually provided what my family and I believed to be care with the utmost professionalism.
From the team in the office to the team on the ground, the work ethic and consideration to my Dad and the wider family members was beyond reproach.
I would highly recommend this care team to anyone who had a loved one with care requirements from the most basic to the the most complex.
09 February 2026
Excellent care provided for my mum for last 3 years. Carers always go above and beyond what is expected of them and genuinely care about mums well being. They act promptly with any concerns and communication is excellent to keep the family well informed. I am reassured that when I can't be there,
all the carers and office management are acting in mums best interest at all times.
09 February 2026
Cygnet Care have looked after my widowed father in his home for many years, during which time he has gone from relatively independent to totally dependent (bed-bound and with dementia). The Manager, the care staff, and the administrators are all such humane, common-sense-driven, experienced,
easy-to-talk-with professionals who bring a wealth of experience, care and skill to what is such a responsible and intimate job. I have learned I can trust them completely, and rely on their guidance and support. My father has dementia and now thinks he is not in his own home, but he frequently remarks on how cared for he feels and how lucky he is, which is the ultimate tribute to Cygnet. Cygnet provide such a person-centred and holistic care approach, they look after the home and dad's cat, seeing everything in the round. They create community, and as a single child of an elderly parent without other family, I am immensely grateful. I recommend this company to anyone whole-heartedly.
04 December 2025
Cygnet Care provides an excellent level of care to my father; I have discussed the review with him
But he is no longer able to answer himself directly. The carers are all extremely kind and helpful, always taking the time to ensure he is comfortable and his needs are met. We are delighted and
grateful
13 October 2025
Cygnet have been caring for my Mother for several years.
During that time I or more importantly my Mother, have had no complaints about the care she receives.
Quite the opposite.
All staff can be relied on, and my Mother looks forward to them arriving.
Communication between all staff is
most important, even more so between Management and myself, as I need to travel for 2 hrs to visit.
Overall, Cygnet get 5 stars.
22 September 2025
Very happy as a newcomer
08 September 2025
We met with Cygnet Care at the end of November 2024, to arrange daily personal care for my Husband.
We felt very comfortable talking to the owner about what could be provided,
To begin with it was Monday to Friday as weekends were difficult to cover at that time, but within a few weeks we had7
days a week cover
All the staff who have looked after myhusband have been cheerful, mindful of my husband's difficulties and have provided excellent care. The office staff have always contacted me should there be a problem with them running late due to a problem.
Care plans have been amended with the changing care, we have a fully comprehensive contract, and copies of all relevant documents.
His care has increased to 4 hours on a Monday morning to give me assistance with household duties.the owner has stepped in when needed to assist in his care, also provided me with the time to discuss issues that have occurred with his ongoing . I am extremely happy with the service provided
08 September 2025
We are extremely pleased with Cygnet Care. All staff are very efficient.
21 August 2025
Cygnet Care are friendly, proactive and very willing to help. They will let me know if there are any problems and suggest solutions. They are always approachable and have my father's best interests in mind.
05 August 2025
My carers are normally very prompt and arrive on time. I am informed if there is a hitch and a substitute is provided promptly. They are without exception helpful and willing always.
05 August 2025
Friendly staff, very helpful. Meet all my needs.
05 August 2025
We are very happy with the organisation and staff.
Staff behave professionally, and we would strongly recommend Cygnet.
We usually get the same staff every week, and have been happy with the occasional cover staff.
01 August 2025
Mum has been receiving care and assistance from Cygnet Care since April 2024 - typically 2 days per week and also every day for periods when we are away from our home - which we share with Mum.
The agency has been able to perfectly match the profile of carer to Mum's requirements and the service
provided is first class.
We live in a rural village location which the Agency is happy to support - unlike many others.
We are always informed in advance on the very rare occasions there is a difficulty in fulfilling a planned visit and an appropriate arrangement is mutually agreed.
Over the past year Mum has progressed from not accepting that she needed the support of a carer to now looking forward to each visit and the assistance with personal hygiene, light cleaning and a friendly person to chat with.
22 July 2025
I am, as always, really happy with my care provider and all staff; nothing is ever too much trouble. Always kind, considerate and always ask if I need anything else before they leave the property. They will have discussions if I bring up any concerns and get me the relevant advice and help if
needed.
19 August 2024
The care staff are very good - excellent, prompt. Will do jobs (unusual perhaps - if asked). Very polite and willing.
08 August 2024
I am very pleased with everything I can see.
05 August 2024
All carers are helpful and friendly nothing is ever too much trouble.
05 July 2024
All carers treat me with respect, dignity, and patience.
Also respectful of wife, family, and the home.
Reassuring to know that the carer would arrive at the appointed time and be cheerful!