Submit a Review for Home Instead (Stafford, Cheadle & Stone)
8 Whitebridge Estate, Whitebridge Lane, Stone, ST15 8LQ
View Full Details of Home Instead (Stafford, Cheadle & Stone)Latest Reviews for Home Instead (Stafford, Cheadle & Stone)
29 April 2025
We've been extremely impressed by Home Instead since they first started working with our mother. Coordination is fantastic and the companions are reliable and where needed flexible and always patient. This must be a challenging occupation and it's very much to everyone's credit that it works so well.
17 April 2025
Home instead have provided an excellent level of care to my Mum. They are a reliable company who offer holistic care in the clients home environment. Communication channels are great. Mum is happy with her care.
17 April 2025
Home Instead are a very capable and professional company that clearly show expertise in their field of work. Courteous people and extremely knowledgeable and capable people who are willing to help, listen and go beyond any normal level of expectations, that would already be accepted in the real world. I have been a client for a considerable amount of time now and have no desire too peruse any other company that offers services of the same nature.
17 April 2025
From the first phone contact for information about the service our family's experience has been so positive. The carers are friendly and practical, and can sense what needs doing. One member of staff in particular should win awards!
17 April 2025
My mum has been cared for by the Home Instead team since October 2023. Since this time we have increased the amount of care she receives - she now has twelve visits a week. My sister and I are extremely happy with the care mum gets. Mum has Alzheimer's and gets easily confused, so we particularly like the fact that she sees the same team of ladies, which gives her, and us, confidence that they know her and understand her needs. We are able to contact the Home Instead team easily if we have any queries, and find them to be willing to help always. We are more than happy with this service and would recommend Home Instead to anyone looking to have their loved ones cared for at home.
17 April 2025
During a difficult time, at the end of life for my Dad, the Home Instead carers went above and beyond to care for my Mum. They didn't just meet her physical needs but made sure she was cared for holistically. Mum appreciated their care and concern and the extra effort each one made to ensure she was ok during a very difficult time. I was particularly grateful for this kindness as I was many thousands of miles away. Thank you to the team for the outstanding care for mum and the peace of mind for the family.
10 April 2025
Every member of the team treated my Auntie with dignity and respect. My Auntie has been very happy with the care she received and the friendships that she made. They respected her home and her wishes, making her feel comfortable and reassured.
03 April 2025
We have used Home Instead from early on in 2024 until just recently when my father had to move to a residential home. The standard of care that was provided for my father was exceptional - they totally understood his needs and were able to accommodate his existing rigid routine in order to minimise the distress of his changing circumstances. The care and compassion shown by all the carers was excellent and the office staff were always so helpful when things needed to change. The kindness and patience shown to our family by all of the team while we navigated our way through the process was second to none. I would highly recommend them.
12 March 2025
Living in a village I needed to make sure mum was getting out and enjoying herself not just sitting watching tv or worrying. The team at Homeinstead have really given mum a new lease in life. In the last month alone mum has been dancing, crazy golfing, bowling and playing pool. The only thing I want is to know that mum is happy, this team help to make that happen. I'm a little envious to be honest! Couldn't wish for more for mum x
05 March 2025
Home Instead have been providing a companion service for my mum since her Alzheimer's diagnosis 2 years ago. They provide my mum with company; a friend to talk to and someone she can go out with and feel part of the day to day world that exists around her. They have been brilliant in keeping her motivated and also giving her the confidence that she has lost since her diagnosis. Home Instead have also put us in touch with a group that meet every week which has also been great for my mum.
05 March 2025
I had help from home instead for my mother who has dementia but living at home. Mum was very happy with the small group of chosen carers as she finds it difficult adapting to different people. The coordinators took this on board and massively supported us in the continuity of which carers were best for me for this to work. We had regular slots last minute slots which were generally fulfilled for us which could have been difficult if i had not had their support. Carers were happy to do what ever was required and my mum could be a little tricky at times but they always managed to support in a caring and professional manor. Great communication from coordinators and admin staff too. Overall fantastic service.
27 February 2025
Would highly recommend the service as nothing is too much. Carers made Mum feel at ease and really helped her and the dog loved them also. They were polite and always helpful. If Mum needs care in the future I would not hesitate to have them back. One member of staff in particular was also very helpful with arranging everything and organising the carers.
26 February 2025
I am leaving a review because I can't praise the company enough since taking over the care of my elderly mother, her carers are like angels, my mum has never been so well looked after, she calls them "her girls"! They are extremely professional and always make time to talk to mum which is so important as they could be the only person she sees that day. They fill in a daily log which I can access on the portal to see how mum is and if there is any immediate cause for concern they contact me straight away. It is an excellent company not just for mum but for my peace of mind too. The admin and behind the scenes staff at Home Instead are excellent and carry out regular reviews. I appreciate the whole team effort in providing the first class care for my mum.
26 February 2025
I have received great care from Home Instead over the past 10 years. I would recommend to anyone as they have been brilliant. Everyone I have met, Care Professionals and staff, are very down to earth and genuinely care about my wellbeing. I have made great friends with my Care Professionals over the years as I known they would do anything for me. They are a great support to have.
26 February 2025
My mum needed help with her evening meal and medication and we found the three carers who came in on rotating days were very friendly, helpful and always punctual. We would recommend Home Instead - the team were always available if we had any questions.
26 February 2025
I can't praise Home Instead highly enough. They have made numerous changes to their usual visiting rota (to accommodate the clients hospital outpatient appointments), all the carers are unfailingly helpful and good humoured, perfect companions to visit and help my mum with daily chores. All their contributions make it viable for my mums ability to continue to live at home and, crucially, they provide respite for other family members. My mum is very happy with them all. As she has said to me, they're friendly without being intrusive.
26 February 2025
Our disabled son has received care from Homeinstead for about 7 years and he has received fantastic service. Homeinstead are a very professional company and very friendly. Always sort any queries out very efficiently. They match the right carer for the client so not only is the care very good but also a good relationship develops. This is so important for our son who looks on his carers as friends and gets on with them and feels comfortable. He also has the same set of carers each week which is so important. No worrying who he is going to get each call. The carers themselves are very trustworthy, always on time, and so pleasant. If there are any problems Homeinstead staff always inform us of any changes as soon as they can. Also if there is a new carer , the new carer will shadow his main carer for a few visits to see how they get on which is very good. We find the portal good as we read how the call went and how our son is that day or any worries or concerns. Very happy with Homeinstead!
25 February 2025
I used Home Instead for my Aunt who had lost her long term partner to cancer. He was her companion and support network. Home Instead carers were there to support my Aunt in her home and as a companion during lonely times. Communication was excellent. They were very flexible, supporting and trustworthy and I would have no hesitation in recommending this company. I would definitely use them again in the future if the need arises.
25 February 2025
Home Instead have cared for my 93 year old father for the best part of 2024 into 2025. The care that he received was excellent and all the people are professional in their approach in dealing with the elderly and their needs. They went beyond his personal care and assisted daily with his laundry etc. Eventually my father came to a point where he needed to go onto full time care in a care home. A big thank you the office staff and carers.
08 January 2025
We used Home Instead to care for our mum who suffers with dementia. All of the ladies who visited were absolutely great! Very warm and compassionate whilst always maintaining a high level of professionalism. The management were also very accommodating of our ever changing needs and never let us down. I would highly recommend.
Latest Reviews for Home Instead (Stafford, Cheadle & Stone)
29 April 2025
We've been extremely impressed by Home Instead since they first started working with our mother. Coordination is fantastic and the companions are reliable and where needed flexible and always patient. This must be a challenging occupation and it's very much to everyone's credit that it works so well.
17 April 2025
Home instead have provided an excellent level of care to my Mum. They are a reliable company who offer holistic care in the clients home environment. Communication channels are great. Mum is happy with her care.
17 April 2025
Home Instead are a very capable and professional company that clearly show expertise in their field of work. Courteous people and extremely knowledgeable and capable people who are willing to help, listen and go beyond any normal level of expectations, that would already be accepted in the real world. I have been a client for a considerable amount of time now and have no desire too peruse any other company that offers services of the same nature.
17 April 2025
From the first phone contact for information about the service our family's experience has been so positive. The carers are friendly and practical, and can sense what needs doing. One member of staff in particular should win awards!
17 April 2025
My mum has been cared for by the Home Instead team since October 2023. Since this time we have increased the amount of care she receives - she now has twelve visits a week. My sister and I are extremely happy with the care mum gets. Mum has Alzheimer's and gets easily confused, so we particularly like the fact that she sees the same team of ladies, which gives her, and us, confidence that they know her and understand her needs. We are able to contact the Home Instead team easily if we have any queries, and find them to be willing to help always. We are more than happy with this service and would recommend Home Instead to anyone looking to have their loved ones cared for at home.
17 April 2025
During a difficult time, at the end of life for my Dad, the Home Instead carers went above and beyond to care for my Mum. They didn't just meet her physical needs but made sure she was cared for holistically. Mum appreciated their care and concern and the extra effort each one made to ensure she was ok during a very difficult time. I was particularly grateful for this kindness as I was many thousands of miles away. Thank you to the team for the outstanding care for mum and the peace of mind for the family.
10 April 2025
Every member of the team treated my Auntie with dignity and respect. My Auntie has been very happy with the care she received and the friendships that she made. They respected her home and her wishes, making her feel comfortable and reassured.
03 April 2025
We have used Home Instead from early on in 2024 until just recently when my father had to move to a residential home. The standard of care that was provided for my father was exceptional - they totally understood his needs and were able to accommodate his existing rigid routine in order to minimise the distress of his changing circumstances. The care and compassion shown by all the carers was excellent and the office staff were always so helpful when things needed to change. The kindness and patience shown to our family by all of the team while we navigated our way through the process was second to none. I would highly recommend them.
12 March 2025
Living in a village I needed to make sure mum was getting out and enjoying herself not just sitting watching tv or worrying. The team at Homeinstead have really given mum a new lease in life. In the last month alone mum has been dancing, crazy golfing, bowling and playing pool. The only thing I want is to know that mum is happy, this team help to make that happen. I'm a little envious to be honest! Couldn't wish for more for mum x
05 March 2025
Home Instead have been providing a companion service for my mum since her Alzheimer's diagnosis 2 years ago. They provide my mum with company; a friend to talk to and someone she can go out with and feel part of the day to day world that exists around her. They have been brilliant in keeping her motivated and also giving her the confidence that she has lost since her diagnosis. Home Instead have also put us in touch with a group that meet every week which has also been great for my mum.
05 March 2025
I had help from home instead for my mother who has dementia but living at home. Mum was very happy with the small group of chosen carers as she finds it difficult adapting to different people. The coordinators took this on board and massively supported us in the continuity of which carers were best for me for this to work. We had regular slots last minute slots which were generally fulfilled for us which could have been difficult if i had not had their support. Carers were happy to do what ever was required and my mum could be a little tricky at times but they always managed to support in a caring and professional manor. Great communication from coordinators and admin staff too. Overall fantastic service.
27 February 2025
Would highly recommend the service as nothing is too much. Carers made Mum feel at ease and really helped her and the dog loved them also. They were polite and always helpful. If Mum needs care in the future I would not hesitate to have them back. One member of staff in particular was also very helpful with arranging everything and organising the carers.
26 February 2025
I am leaving a review because I can't praise the company enough since taking over the care of my elderly mother, her carers are like angels, my mum has never been so well looked after, she calls them "her girls"! They are extremely professional and always make time to talk to mum which is so important as they could be the only person she sees that day. They fill in a daily log which I can access on the portal to see how mum is and if there is any immediate cause for concern they contact me straight away. It is an excellent company not just for mum but for my peace of mind too. The admin and behind the scenes staff at Home Instead are excellent and carry out regular reviews. I appreciate the whole team effort in providing the first class care for my mum.
26 February 2025
I have received great care from Home Instead over the past 10 years. I would recommend to anyone as they have been brilliant. Everyone I have met, Care Professionals and staff, are very down to earth and genuinely care about my wellbeing. I have made great friends with my Care Professionals over the years as I known they would do anything for me. They are a great support to have.
26 February 2025
My mum needed help with her evening meal and medication and we found the three carers who came in on rotating days were very friendly, helpful and always punctual. We would recommend Home Instead - the team were always available if we had any questions.
26 February 2025
I can't praise Home Instead highly enough. They have made numerous changes to their usual visiting rota (to accommodate the clients hospital outpatient appointments), all the carers are unfailingly helpful and good humoured, perfect companions to visit and help my mum with daily chores. All their contributions make it viable for my mums ability to continue to live at home and, crucially, they provide respite for other family members. My mum is very happy with them all. As she has said to me, they're friendly without being intrusive.
26 February 2025
Our disabled son has received care from Homeinstead for about 7 years and he has received fantastic service. Homeinstead are a very professional company and very friendly. Always sort any queries out very efficiently. They match the right carer for the client so not only is the care very good but also a good relationship develops. This is so important for our son who looks on his carers as friends and gets on with them and feels comfortable. He also has the same set of carers each week which is so important. No worrying who he is going to get each call. The carers themselves are very trustworthy, always on time, and so pleasant. If there are any problems Homeinstead staff always inform us of any changes as soon as they can. Also if there is a new carer , the new carer will shadow his main carer for a few visits to see how they get on which is very good. We find the portal good as we read how the call went and how our son is that day or any worries or concerns. Very happy with Homeinstead!
25 February 2025
I used Home Instead for my Aunt who had lost her long term partner to cancer. He was her companion and support network. Home Instead carers were there to support my Aunt in her home and as a companion during lonely times. Communication was excellent. They were very flexible, supporting and trustworthy and I would have no hesitation in recommending this company. I would definitely use them again in the future if the need arises.
25 February 2025
Home Instead have cared for my 93 year old father for the best part of 2024 into 2025. The care that he received was excellent and all the people are professional in their approach in dealing with the elderly and their needs. They went beyond his personal care and assisted daily with his laundry etc. Eventually my father came to a point where he needed to go onto full time care in a care home. A big thank you the office staff and carers.
08 January 2025
We used Home Instead to care for our mum who suffers with dementia. All of the ladies who visited were absolutely great! Very warm and compassionate whilst always maintaining a high level of professionalism. The management were also very accommodating of our ever changing needs and never let us down. I would highly recommend.