Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

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Latest Reviews for Horizon Care & Welfare Association

stars
stars 15 August 2023
Have been a neighbour to number 2 coming up for 5 years. Am just not a neighbour, I am her friend too. Since she's bed bound she has no visitors, just carers that are from any country which have no respect for a woman in her 90s by speaking in their language. The care they give is substandard, not
arriving on time, don't even feed the lady properly and lie, that bit gets me the most. Now been told I can't even see her. Because the jealousy is not nice, no one is thinking of her. And to say ill die if she doesn't see me, is that what they want.
Review from Ekpah C (Friend of Client/Service User)