Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Cera - Lancashire

stars
stars 06 November 2017
I was asked to write you a letter to have my say on how your company has treated me in the last 3 days. I have been amazed by all the staff and how supportive they have been to me with some support from other places too. I much prefer to converse over email to write my letter is that possible?
You can print it out to put on the wall etc if you do that. As I cannot put names on here just to add my satisfaction and gratitude to your company and how your company and staff has given me such amazing support. I was broken, had lost all hope but am already feeling better when I have the support I was so desperate for. A lot of other friends have rallied around me too like the Sanctuary cafe etc. Thank you so much.
Review from Mark R (Client / Service User)