Submit a Review for Home Instead (Ipswich, Woodbridge & Felixstowe)
2 Gamma Terrace, West Road, Ipswich, IP3 9FF
View Full Details of Home Instead (Ipswich, Woodbridge & Felixstowe)Latest Reviews for Home Instead (Ipswich, Woodbridge & Felixstowe)
20 November 2025
Home Instead have been caring for my parents for over two years. They have enabled my parents to stay at home with three visits daily. The carers are excellent and very patient, and help with medication, meals, washing etc. Recently when my mother was very ill, they worked hard to ensure that we had temporary night-time cover too, at very short notice.
21 October 2025
Home Instead have been excellent throughout. Staff are compassionate and caring, very well trained, and so patient, content. Very good communication from the office, and sharing updates regarding changing care needs. Good supervision noted, excellent, timely record keeping, which is fully accessible to us.
03 October 2025
I would highly recommend the carers from Home Instead, they have been excellent with my mother in law. She was initially reluctant to accept any help from anyone, but the care team have worked hard to gain her trust and build good relationships. My mother in law has a diagnosis of Alzheimer's and support is needed with taking her medication and meals, she also needs assistance with shopping and being accompanied on short walks. The support Home Instead have provided has enabled her to remain living at home and given her much needed companionship. The App is excellent at letting us know how each visit has gone. Thank you.
22 July 2025
Thank you to all the carers and staff at Home Instead who have looked after my Dad for the last year or so. Professional and caring throughout, Home Instead enabled him to stay independent in his own home. Always patient and kind, the carers were able to cope with a man who could be difficult and stubborn. The support staff back at base were always helpful and efficient, friendly and supportive, and always available. This, combined with the useful reports available on the app, was very valuable for us as relatives. Special thanks also to Sam, who was with my Dad on his last morning at home, and was a great support to me when I arrived to face a difficult situation. I would not hesitate to recommend Home Instead in Ipswich.
01 April 2025
I cannot fault the care given to my Mother and am very grateful for all that the care professionals and other members of the Home Instead team did. Staff were always patient, caring and attentive to Mum's needs. Nothing ever seemed to be too much trouble. Similarly 'back room' staff were always polite and helpful when ever I had cause to contact the office.
04 March 2025
I was hoping for carers who had more experience with late-stage Alzheimers. The process of getting a third carer to cover the live-in carers' sickness or holidays has not been good. A supply carer was sent who was not well. I needed extra help in getting the care plan updated. I acknowledge that time was limited but any suggestion to help, for example, postponing a meeting were not accepted. The work was done but I was left in no doubt it had caused inconvenience. A visit from a trainer where there are obvious discrepancies have not shown any improvement.
13 February 2025
As a new user of Home Instead care professionals, I am pleased with the help and support I have received. Their friendliness makes each visit something to look forward to.
17 December 2024
I would highly recommend Home Instead they were excellent with my mum. Mum needed support with her personal care and companionship. Although it was for a short time because mum has now gone into a care home the whole company were amazing. Everyone I spoke to was helpful, kind and supportive. The App was excellent at letting us know how mums visit had gone. A special mention to one member of staff who mum really became attached to, as they sang and danced together bringing her such joy. Thank you to the whole team.
04 October 2024
I live and work in London and was experiencing considerable stress trying to manage my mum's care. Fortunately, I found Home Instead following a recommendation from my mum's clinic in Felixstowe. The management team and care givers are exceptional, well organised and very supportive. Before the start of the contractual agreement, a senior manager and the proposed caregiving team spent an afternoon with Mum so that she could get to know them and feel comfortable which was extremely reassuring and a great experience for Mum and I. The team update me on any care issues and the App allows me to view details of each visit. But most of all my mum is happy and enjoys great companionship and care. This matters so much as she was married for 56 years and struggled after we lost Dad. Even Mum's neighbours are impressed and have met the care team. All of this means I can better manage my working life without added stress and worry. I highly recommend Home Instead. Thank you.
24 September 2024
Very friednly carers. Carers are punctual at all times on visits. Carers listen to my mother-in-law and respect her wishes, always happy to take her shopping or out on other trips. The app is so nice as it's so important to know how my mother-in-law has responded to each visit.
18 September 2024
My mum had carers from Home Instead for about 4 months over the summer. The whole process with the Home Instead team was excellent; thorough, clear and personable. From the initial conversation on the phone to the visits from the excellent manager to the choice of the two great carers, every stage was taken in consultation with my mum. The team guided her through her options so she felt completely in control and never pressured into anything she wasn't sure of. Her two carers were very different people, but both were extremely interested in my mum, and always keen to chat about her and about themselves too. They were both very flexible and responded to what my mum asked them to do. My brother and I were extremely pleased about our mum's visits when we couldn't be there, and she was really reassured by their professionalism and care. I think we received excellent value for money for Mum's care, and we would recommend Home Instead to others in the area without hesitation.
17 September 2024
I have found the company efficient, helpful and friendly both at management and carer levels.
28 August 2024
I'm pleased to say my dad is being looked after very well by the Home Instead carers have got him in a settled routine and he is obviously happy and enjoying life despite his circumstances. All the staff obviously care and have experience with people with dementia. The management have been responsive too and were able to set up the service quickly in a, for us, urgent situation. There have been some small niggles like where the invoice gets posted to, but these have been dealt with quickly.
28 August 2024
Very thorough, proffessional and appropriate. Listened well. Open to ideas and suggestions, supportive, and knowledgeable. Easy to talk to.
13 August 2024
The caregivers are very professional, patient and considerate with my mum and keep us updated with the notes they add to the app after each visit. Mum looks forward to their visits. The office staff are always helpful and very good at keeping us updated with any changes to her visits and accommodating to her preferences.
16 July 2024
We cannot fault the care that is shown to our loved one. The daily visits are the highlight of her day. Due to dementia our aunt often needs reassurance about everyday things and the carers are totally understanding of her needs. Also, the office team are always on hand to discuss or advise on queries we might have.
06 February 2024
The Ipswich Branch of Home Instead has been providing my mother with care since August 2021. I have always found the office staff to be courteous, accommodating to any changes in the increased level of care that has been required and to alerting me of any issues that have been highlighted by the team who visit my mother. The team of ladies who provide this weekly care has been well-matched to suit my mother’s personality and she has nothing but praise for their kindness and willingness to help her in any way they can and she looks forward to their visits and their companionship. My brother and I are extremely glad that we engaged Home Instead to provide care for my mother which was initially for companionship for a lonely lady a couple of times a week but with time has resulted in the necessity for twice daily visits to prepare hot meals and drinks, go shopping and pick up prescriptions. I would highly recommend Home Instead as a care provider. They are absolutely brilliant!
06 February 2024
Home Instead were wonderful in providing daytime cover for my husband with severe semantic dementia while my regular private carer was on holiday. The carers were well-trained and supported. I appreciated their policy of having a new carer shadow an existing carer for part of the day to learn about my husband's needs and foibles before they came to do a care session on their own. There were minor issues with one carer but I felt these have been taken on board after my feedback. I will certainly turn to Homestead again in any future time of need.
12 December 2023
Home Instead have provided a professional and caring service to our family, helping enable my mother to stay in her own home for a long time. We wanted a couple of hours' care mid-week in the afternoons for companionship and to ensure she was safe and looked after while I was at work. Management was organised, experienced and sensitive to our needs; and the carers appointed provided just the right level of friendliness and support. I strongly recommend them.
18 September 2023
Home Instead carers have been looking after me for some time. The help they provide makes it possible for me to live a near-normal life. I value their help and advice and appreciate the way they keep in touch. The individual carers are kind and always helpful. Their cheerful faces at the door always lift my spirits. I couldn’t recommend them more highly.
Latest Reviews for Home Instead (Ipswich, Woodbridge & Felixstowe)
20 November 2025
Home Instead have been caring for my parents for over two years. They have enabled my parents to stay at home with three visits daily. The carers are excellent and very patient, and help with medication, meals, washing etc. Recently when my mother was very ill, they worked hard to ensure that we had temporary night-time cover too, at very short notice.
21 October 2025
Home Instead have been excellent throughout. Staff are compassionate and caring, very well trained, and so patient, content. Very good communication from the office, and sharing updates regarding changing care needs. Good supervision noted, excellent, timely record keeping, which is fully accessible to us.
03 October 2025
I would highly recommend the carers from Home Instead, they have been excellent with my mother in law. She was initially reluctant to accept any help from anyone, but the care team have worked hard to gain her trust and build good relationships. My mother in law has a diagnosis of Alzheimer's and support is needed with taking her medication and meals, she also needs assistance with shopping and being accompanied on short walks. The support Home Instead have provided has enabled her to remain living at home and given her much needed companionship. The App is excellent at letting us know how each visit has gone. Thank you.
22 July 2025
Thank you to all the carers and staff at Home Instead who have looked after my Dad for the last year or so. Professional and caring throughout, Home Instead enabled him to stay independent in his own home. Always patient and kind, the carers were able to cope with a man who could be difficult and stubborn. The support staff back at base were always helpful and efficient, friendly and supportive, and always available. This, combined with the useful reports available on the app, was very valuable for us as relatives. Special thanks also to Sam, who was with my Dad on his last morning at home, and was a great support to me when I arrived to face a difficult situation. I would not hesitate to recommend Home Instead in Ipswich.
01 April 2025
I cannot fault the care given to my Mother and am very grateful for all that the care professionals and other members of the Home Instead team did. Staff were always patient, caring and attentive to Mum's needs. Nothing ever seemed to be too much trouble. Similarly 'back room' staff were always polite and helpful when ever I had cause to contact the office.
04 March 2025
I was hoping for carers who had more experience with late-stage Alzheimers. The process of getting a third carer to cover the live-in carers' sickness or holidays has not been good. A supply carer was sent who was not well. I needed extra help in getting the care plan updated. I acknowledge that time was limited but any suggestion to help, for example, postponing a meeting were not accepted. The work was done but I was left in no doubt it had caused inconvenience. A visit from a trainer where there are obvious discrepancies have not shown any improvement.
13 February 2025
As a new user of Home Instead care professionals, I am pleased with the help and support I have received. Their friendliness makes each visit something to look forward to.
17 December 2024
I would highly recommend Home Instead they were excellent with my mum. Mum needed support with her personal care and companionship. Although it was for a short time because mum has now gone into a care home the whole company were amazing. Everyone I spoke to was helpful, kind and supportive. The App was excellent at letting us know how mums visit had gone. A special mention to one member of staff who mum really became attached to, as they sang and danced together bringing her such joy. Thank you to the whole team.
04 October 2024
I live and work in London and was experiencing considerable stress trying to manage my mum's care. Fortunately, I found Home Instead following a recommendation from my mum's clinic in Felixstowe. The management team and care givers are exceptional, well organised and very supportive. Before the start of the contractual agreement, a senior manager and the proposed caregiving team spent an afternoon with Mum so that she could get to know them and feel comfortable which was extremely reassuring and a great experience for Mum and I. The team update me on any care issues and the App allows me to view details of each visit. But most of all my mum is happy and enjoys great companionship and care. This matters so much as she was married for 56 years and struggled after we lost Dad. Even Mum's neighbours are impressed and have met the care team. All of this means I can better manage my working life without added stress and worry. I highly recommend Home Instead. Thank you.
24 September 2024
Very friednly carers. Carers are punctual at all times on visits. Carers listen to my mother-in-law and respect her wishes, always happy to take her shopping or out on other trips. The app is so nice as it's so important to know how my mother-in-law has responded to each visit.
18 September 2024
My mum had carers from Home Instead for about 4 months over the summer. The whole process with the Home Instead team was excellent; thorough, clear and personable. From the initial conversation on the phone to the visits from the excellent manager to the choice of the two great carers, every stage was taken in consultation with my mum. The team guided her through her options so she felt completely in control and never pressured into anything she wasn't sure of. Her two carers were very different people, but both were extremely interested in my mum, and always keen to chat about her and about themselves too. They were both very flexible and responded to what my mum asked them to do. My brother and I were extremely pleased about our mum's visits when we couldn't be there, and she was really reassured by their professionalism and care. I think we received excellent value for money for Mum's care, and we would recommend Home Instead to others in the area without hesitation.
17 September 2024
I have found the company efficient, helpful and friendly both at management and carer levels.
28 August 2024
I'm pleased to say my dad is being looked after very well by the Home Instead carers have got him in a settled routine and he is obviously happy and enjoying life despite his circumstances. All the staff obviously care and have experience with people with dementia. The management have been responsive too and were able to set up the service quickly in a, for us, urgent situation. There have been some small niggles like where the invoice gets posted to, but these have been dealt with quickly.
28 August 2024
Very thorough, proffessional and appropriate. Listened well. Open to ideas and suggestions, supportive, and knowledgeable. Easy to talk to.
13 August 2024
The caregivers are very professional, patient and considerate with my mum and keep us updated with the notes they add to the app after each visit. Mum looks forward to their visits. The office staff are always helpful and very good at keeping us updated with any changes to her visits and accommodating to her preferences.
16 July 2024
We cannot fault the care that is shown to our loved one. The daily visits are the highlight of her day. Due to dementia our aunt often needs reassurance about everyday things and the carers are totally understanding of her needs. Also, the office team are always on hand to discuss or advise on queries we might have.
06 February 2024
The Ipswich Branch of Home Instead has been providing my mother with care since August 2021. I have always found the office staff to be courteous, accommodating to any changes in the increased level of care that has been required and to alerting me of any issues that have been highlighted by the team who visit my mother. The team of ladies who provide this weekly care has been well-matched to suit my mother’s personality and she has nothing but praise for their kindness and willingness to help her in any way they can and she looks forward to their visits and their companionship. My brother and I are extremely glad that we engaged Home Instead to provide care for my mother which was initially for companionship for a lonely lady a couple of times a week but with time has resulted in the necessity for twice daily visits to prepare hot meals and drinks, go shopping and pick up prescriptions. I would highly recommend Home Instead as a care provider. They are absolutely brilliant!
06 February 2024
Home Instead were wonderful in providing daytime cover for my husband with severe semantic dementia while my regular private carer was on holiday. The carers were well-trained and supported. I appreciated their policy of having a new carer shadow an existing carer for part of the day to learn about my husband's needs and foibles before they came to do a care session on their own. There were minor issues with one carer but I felt these have been taken on board after my feedback. I will certainly turn to Homestead again in any future time of need.
12 December 2023
Home Instead have provided a professional and caring service to our family, helping enable my mother to stay in her own home for a long time. We wanted a couple of hours' care mid-week in the afternoons for companionship and to ensure she was safe and looked after while I was at work. Management was organised, experienced and sensitive to our needs; and the carers appointed provided just the right level of friendliness and support. I strongly recommend them.
18 September 2023
Home Instead carers have been looking after me for some time. The help they provide makes it possible for me to live a near-normal life. I value their help and advice and appreciate the way they keep in touch. The individual carers are kind and always helpful. Their cheerful faces at the door always lift my spirits. I couldn’t recommend them more highly.