Submit a Review for Home Instead (Wetherby, North Leeds and Horsforth)
Gemini Grange, Sandbeck Way, Wetherby, LS22 7DN
View Full Details of Home Instead (Wetherby, North Leeds and Horsforth)Latest Reviews for Home Instead (Wetherby, North Leeds and Horsforth)
19 November 2025
My mother has vascular dementia. She has good days and bad days. On a bad day, she will ask you the same question every 30 seconds but with the help of Home Instead, I've managed to keep her in her own home until the ripe old age of 94 when she is now in need of 24 hour nursing care. Chelsea and her team have given us a first class service which has facilitated this to happen over the last 9 years. I'd like to take this opportunity to thank them and say I can highly recommend their services to anybody in a similar situation.
11 November 2025
Used Home Instead for the first time to look after my husband with Parkinson's and dementia. Had tried 3 different care homes previously, for respite, which didn't work for him. Our carer was superb and our overall experience was outstanding. Without a doubt, I'll use them again. From the first phone call to the office, the initial assessment and introduction to the potential carer, all went so well and was dealt with professionally, empathetically and with real understanding. Everyone showed sincere care and knowledge of our situation. I was concerned on my return ( having experienced how my husband had found the homes he'd been in ) how I would find him. However, he was happy and in a far better place both physically and psychologically. He had really enjoyed having our lovely carer around. She'd been excellent company, engaged him in activities, dealt with him in a sensitive manner and kept him so well looked after. I was thrilled ! My home was clean & neat too !
28 October 2025
Mum received home care a couple of hours a day for six months from Home instead, before moving out of the area. The staff were always so lovely & treated her with dignity & respect. During the months they cared for her many of them became good friends. Not living nearby made choosing the right care company so crucial for me. The app provided me with the confidence I needed, enabling me to check daily she was getting the support she needed & she was well. The office support staff were responsive & compassionate as well as going out of their way to help, particularly in the last few weeks when moving dates kept changing. I wouldn't hesitate to recommend Home Instead to anyone needing home care for a loved one.
13 May 2025
My parents had a companionship arrangement with the same carer for 7 consecutive Tuesdays. They were well matched with the carer and they enjoyed the weekly 2hour coffee/walk sessions and also the carer took my parents to health appointments. She was flexible for pick up time too, for the hospital visit. I felt content that they were looked after well whilst I was abroad for a month. I knew my parents could call on Home Instead if something unexpected arose (thankfully all was well). The liaison manager was very efficient and accommodating. The whole engagement process went well. I will certainly use Home Instead again.
11 April 2025
I have been in contact with Home Instead for the last two years arranging a timetable of care for my friend who has mobility needs and now has complex needs related to dementia. They have always been very helpful in providing cover even at the last minute when needed. Liaising with them on the phone when my friend had difficulty in communicating with them because of language barriers they have always demonstrated great patience and willingness to meet and understand her needs .
10 February 2025
I can't praise the care professionals at Home Instead enough. They go over and beyond to care for my mum. Since they have been looking after her my mind has been at rest. During the recent snow one of the carers walked to mum twice to ensure she had care. Another staff member spent two hours of her own time waiting for me to arrive when there was a power cut. They are so kind and friendly, just the kind of people you want to care for a parent. Nothing is too much trouble for them and thanks to the app I get detailed notes three times a day. Communication is excellent and they keep me informed of things we need. Mum calls them her angels, they are I can't thank them enough, they are such a blessing to our family! I tell everyone about them and would recommend them to anyone - I'm so grateful!!
04 November 2024
The firm was recommended to me by a previous client whose parent this firm also cared for. This is a difficult market to work in but the quality of care and service we received from Home Instead was excellent from start to finish. They helped deal with a number of medical crises that my father was subject to and helped us to get him home quickly and back on his feet. They were sympathetic to changing needs (both increasing and reducing care) and dealt with me, as a son of a client, with respect. I would recommend them to others without hesitation.
03 October 2024
Home Instead have always been there to help. They care for my mum on a full-time basis and always do this with kindness and respect for my mum. If I have any issues they are very happy to help and discuss options and solutions to our problems and ongoing concerns, as my mum's needs progress.
30 September 2024
Carers visiting my mother are special and carer for every eventuality.
29 May 2024
Having tried two companies, I appreciated the attention to detail of the current company and the introduction of our helper. What a delightful lady helper who is so helpful and obliging. She has given me guidance on jobs I am not really used to. My wife is so appreciative of her help and feels happy with her. I now feel confident in the knowledge I can leave my home for a break. A big thank you.
21 May 2024
I am really delighted with all the care I receive. The girls are helpful, courteous, kind and caring and nothing is too much trouble for them. Because of my sight impairment, I would like to know when care visits are changed, and that someone notifies me by phoning my landline. This would be most helpful to me.
16 May 2024
I was glad to be introduced to the support worker/care professional by the care manager and am always happy to have the companionship of the support worker who is considerate, hopeful and has a good sense of humour. The office staff have always been courteous and helpful with any queries that I have had. The service is really good.
07 May 2024
Willin carers, sympathetic to the needs of the client. Efficient, and thoughtful to wife of client. Always willing to help.
06 May 2024
Overall, I am very satisfied with Home Instead. They have been, for the most part, very professional in their dealing with me. If there is one small request, it is sometimes due to pressure, communication is not too good, so someone can turn up who is different to whom I expect. This is usually sorted out with a telephone call, very promptly.
16 April 2024
The care I receive from Home Instead carers is outstanding. My only issue with the company is not being kept up-to-date with changes in my care schedule.
08 April 2024
The care staff always go the extra mile for Mum, they are always so cheerful and helpful. Mum is so grateful to them and looks forward to their visits. The care manager is simply amazing, any issues with things like medication not being delivered she takes on and sorts out! Overall, a fantastic reliable service from Home Instead, definitely recommend!
02 October 2023
Found everything really really good, couldn’t fault anything at all even though I am quite judgmental, but overall great experience, top class all around, keep things the way they are, just exactly right the way everything is.
21 July 2023
I have been so impressed and happy with the professional, caring, thoughtful and detailed approach to the start of a care plan for my Mother from Home Instead (Wetherby & North Leeds). The care service manager and staff could not do enough to help my brother and I who both live a long distance away from my Mother. The advice and help given to us has been extremely reassuring to us and my mother. She can now stay in her home and we now look forward to organising more care for her with Home Instead. Thank you.
20 April 2023
In all respects the carers are good.
12 April 2023
My wife who is a 'post stroke' patient/client of Home Instead is, as am I, very pleased and very thankful to Home Instead for their professionalism. They have very dedicated and personable staff, both carers and administrators. We couldn't ask for more.
Latest Reviews for Home Instead (Wetherby, North Leeds and Horsforth)
19 November 2025
My mother has vascular dementia. She has good days and bad days. On a bad day, she will ask you the same question every 30 seconds but with the help of Home Instead, I've managed to keep her in her own home until the ripe old age of 94 when she is now in need of 24 hour nursing care. Chelsea and her team have given us a first class service which has facilitated this to happen over the last 9 years. I'd like to take this opportunity to thank them and say I can highly recommend their services to anybody in a similar situation.
11 November 2025
Used Home Instead for the first time to look after my husband with Parkinson's and dementia. Had tried 3 different care homes previously, for respite, which didn't work for him. Our carer was superb and our overall experience was outstanding. Without a doubt, I'll use them again. From the first phone call to the office, the initial assessment and introduction to the potential carer, all went so well and was dealt with professionally, empathetically and with real understanding. Everyone showed sincere care and knowledge of our situation. I was concerned on my return ( having experienced how my husband had found the homes he'd been in ) how I would find him. However, he was happy and in a far better place both physically and psychologically. He had really enjoyed having our lovely carer around. She'd been excellent company, engaged him in activities, dealt with him in a sensitive manner and kept him so well looked after. I was thrilled ! My home was clean & neat too !
28 October 2025
Mum received home care a couple of hours a day for six months from Home instead, before moving out of the area. The staff were always so lovely & treated her with dignity & respect. During the months they cared for her many of them became good friends. Not living nearby made choosing the right care company so crucial for me. The app provided me with the confidence I needed, enabling me to check daily she was getting the support she needed & she was well. The office support staff were responsive & compassionate as well as going out of their way to help, particularly in the last few weeks when moving dates kept changing. I wouldn't hesitate to recommend Home Instead to anyone needing home care for a loved one.
13 May 2025
My parents had a companionship arrangement with the same carer for 7 consecutive Tuesdays. They were well matched with the carer and they enjoyed the weekly 2hour coffee/walk sessions and also the carer took my parents to health appointments. She was flexible for pick up time too, for the hospital visit. I felt content that they were looked after well whilst I was abroad for a month. I knew my parents could call on Home Instead if something unexpected arose (thankfully all was well). The liaison manager was very efficient and accommodating. The whole engagement process went well. I will certainly use Home Instead again.
11 April 2025
I have been in contact with Home Instead for the last two years arranging a timetable of care for my friend who has mobility needs and now has complex needs related to dementia. They have always been very helpful in providing cover even at the last minute when needed. Liaising with them on the phone when my friend had difficulty in communicating with them because of language barriers they have always demonstrated great patience and willingness to meet and understand her needs .
10 February 2025
I can't praise the care professionals at Home Instead enough. They go over and beyond to care for my mum. Since they have been looking after her my mind has been at rest. During the recent snow one of the carers walked to mum twice to ensure she had care. Another staff member spent two hours of her own time waiting for me to arrive when there was a power cut. They are so kind and friendly, just the kind of people you want to care for a parent. Nothing is too much trouble for them and thanks to the app I get detailed notes three times a day. Communication is excellent and they keep me informed of things we need. Mum calls them her angels, they are I can't thank them enough, they are such a blessing to our family! I tell everyone about them and would recommend them to anyone - I'm so grateful!!
04 November 2024
The firm was recommended to me by a previous client whose parent this firm also cared for. This is a difficult market to work in but the quality of care and service we received from Home Instead was excellent from start to finish. They helped deal with a number of medical crises that my father was subject to and helped us to get him home quickly and back on his feet. They were sympathetic to changing needs (both increasing and reducing care) and dealt with me, as a son of a client, with respect. I would recommend them to others without hesitation.
03 October 2024
Home Instead have always been there to help. They care for my mum on a full-time basis and always do this with kindness and respect for my mum. If I have any issues they are very happy to help and discuss options and solutions to our problems and ongoing concerns, as my mum's needs progress.
30 September 2024
Carers visiting my mother are special and carer for every eventuality.
29 May 2024
Having tried two companies, I appreciated the attention to detail of the current company and the introduction of our helper. What a delightful lady helper who is so helpful and obliging. She has given me guidance on jobs I am not really used to. My wife is so appreciative of her help and feels happy with her. I now feel confident in the knowledge I can leave my home for a break. A big thank you.
21 May 2024
I am really delighted with all the care I receive. The girls are helpful, courteous, kind and caring and nothing is too much trouble for them. Because of my sight impairment, I would like to know when care visits are changed, and that someone notifies me by phoning my landline. This would be most helpful to me.
16 May 2024
I was glad to be introduced to the support worker/care professional by the care manager and am always happy to have the companionship of the support worker who is considerate, hopeful and has a good sense of humour. The office staff have always been courteous and helpful with any queries that I have had. The service is really good.
07 May 2024
Willin carers, sympathetic to the needs of the client. Efficient, and thoughtful to wife of client. Always willing to help.
06 May 2024
Overall, I am very satisfied with Home Instead. They have been, for the most part, very professional in their dealing with me. If there is one small request, it is sometimes due to pressure, communication is not too good, so someone can turn up who is different to whom I expect. This is usually sorted out with a telephone call, very promptly.
16 April 2024
The care I receive from Home Instead carers is outstanding. My only issue with the company is not being kept up-to-date with changes in my care schedule.
08 April 2024
The care staff always go the extra mile for Mum, they are always so cheerful and helpful. Mum is so grateful to them and looks forward to their visits. The care manager is simply amazing, any issues with things like medication not being delivered she takes on and sorts out! Overall, a fantastic reliable service from Home Instead, definitely recommend!
02 October 2023
Found everything really really good, couldn’t fault anything at all even though I am quite judgmental, but overall great experience, top class all around, keep things the way they are, just exactly right the way everything is.
21 July 2023
I have been so impressed and happy with the professional, caring, thoughtful and detailed approach to the start of a care plan for my Mother from Home Instead (Wetherby & North Leeds). The care service manager and staff could not do enough to help my brother and I who both live a long distance away from my Mother. The advice and help given to us has been extremely reassuring to us and my mother. She can now stay in her home and we now look forward to organising more care for her with Home Instead. Thank you.
20 April 2023
In all respects the carers are good.
12 April 2023
My wife who is a 'post stroke' patient/client of Home Instead is, as am I, very pleased and very thankful to Home Instead for their professionalism. They have very dedicated and personable staff, both carers and administrators. We couldn't ask for more.