Submit a Review for Universal Care Services - Suffolk
1a Norfolk Road, Ipswich, IP4 2HB
View Full Details of Universal Care Services - SuffolkLatest Reviews for Universal Care Services - Suffolk
15 May 2025
Without my care package I would be unable to get to places that my carer takes me and this allows me more freedom.
08 May 2025
The evening carer for Mum has been very successful. It means that she has someone to talk to for a short time in the evening. More importantly, it ensures that she has something to eat + drink & also takes her evening medication. It means that I know that there are 'eyes on' Mum at least 3 times per day (she has a morning carer too + also Meals on Wheels) & that someone will contact me. The office staff have also been helpful too if things go wrong.
08 May 2025
Universal carers are very friendly. The care company is easy to contact with any queries.
08 May 2025
I am very satisfied and grateful for the service which I receive.
04 April 2025
Great care company willing to go the extra mile for there clients. The office/ management are always on the other end of the phone if you need help no matter how little it is. The carers are all lovely and very attentive and make sure my mum has still has her dignity no matter the situation.
04 April 2025
Have been using Universal Care for over two years. They have improved the quality of my relatives life. I have found them easy to communicate with and they respond quickly to any concerns. Happy to recommend.
20 March 2025
Carers are always attentive to our needs and keep us informed of any changes. They are always friendly and go out of their way to help. The fact we have regular carers helps with familiarity and building relationships.
27 February 2025
Providing care for vulnerable individuals is a very delicate matter. This type of work requires a lot empathy, humanity and patience. Fortunately, the people working at this company, both those in the office and those providing care, have demonstrated that they possess these qualities. I am especially thankful to those who have really made the effort to understand my mother's needs and showed her kindness.
17 February 2025
My wife had a fall last May and sadly broke her shoulder. She also has advanced dementia, and we received help from our local React team, as this was quite a worrying time. I realised then that I needed more help, and our council arranged for Universal Care to help us. We have two carers to get my wife up, washed and dressed in the morning and also two carers to get her to bed in the evening. I have been very impressed with their care for her - they have all been very good to her, and I know that it is not always easy when someone has advanced dementia. They have also been very friendly and supportive of me, which I really appreciate. They also supply a carer to give me a 4-hour respite break once a week, and again, they look after my wife very well.
17 February 2025
The carers are friendly and always ready to have a good chat. Carers are understanding of clients' needs and sensitive to clients' needs and preferences, and management is respectful of any wishes relating to client schedules and ready to help organise any equipment needed.
17 February 2025
Universal Care Service have given my mum excellent care from the beginning. All staff, whether in the office or carers in the field, have been super friendly, attentive, caring, thoughtful, and vigilant and have done everything we have asked of them to help and care for Mum. I have not regretted choosing Universal Care, they have proved to be worth their weight in gold. My mum, family, and I are really grateful that they are there when we need them. Thank you.
30 April 2024
My care has been consistently good for a long time now and I have no complaints. Carers have been arriving as per my rota and are all both friendly and professional. I appreciate having the same few regular carers who provide consistent care whereby we all know each other and what needs to be done.
19 April 2024
I am very impressed with the care I receive. The carers are always on time and competent. They keep me informed of any changes to my schedule, which I appreciate. They are respectful and listen to my wishes, and their friendly demeanour makes a big difference. Additionally, whenever I've needed to adjust my call times, they've been very accommodating. Overall, I highly recommend this care company for its reliability and compassionate care.
03 April 2024
Two weekly visits are very helpful, including a shopping trip, which is a must-be, always successfully carried out. No issues at all.
21 February 2024
The carers are usually on time, but should there be a problem and they are running late we are usually advised of this. Carers are always very pleasant and respect the wishes of the client. Appreciate having a regular carer Monday to Friday and mostly the same person for the weekends.
29 January 2024
Universal Care Services provides daily care twice a day to a very high standard. They have maintained in our opinion a service that is efficient, friendly and exceptionally in tune with what a client could and should expect. Our praise cannot be any higher and if asked, without any doubt, would recommend them to all who are thinking of using their services.
29 January 2024
Faultless service. All of my father's carers are professional, thorough, and carry out their roles in an extremely friendly and considerate way. The company also deals with short notice changes (e.g delays in my father's hospital transport, etc.) in a calm, organised way to make sure he does not suffer any inconvenience. There are many things which my father can no longer do for himself, but the support he receives from all of his carers is invaluable, and delivered in such a caring, considerate way.
29 January 2024
Admin staff are very helpful and understand the client’s needs and difficulties. They are also considerate to the family with juggling around other appointments made by the client. Caring staff are reliable and do as much as they can in the short time allocated for their visits by social services.
26 January 2024
I would recommend UCS. They have looked after my family member for the past few years and I completely trust all staff members. All carers are kind and thoughtful. The carers wear a smart uniform and arrive on time and always go above and beyond their job. We receive a weekly rota, so we know who is visiting and when. I can relax knowing that my family member is being treated with dignity and respect. The office ladies are very attentive and have always been on hand, any time of the day, to help with any issues that may arise. I would happily recommend UCS to family and friends.
26 January 2024
We are very pleased with the care my dad receives. A carer comes every day without fail even if the expected carer cannot make it a substitute is always sent. The times stated are kept to as near as possible.
Latest Reviews for Universal Care Services - Suffolk
15 May 2025
Without my care package I would be unable to get to places that my carer takes me and this allows me more freedom.
08 May 2025
The evening carer for Mum has been very successful. It means that she has someone to talk to for a short time in the evening. More importantly, it ensures that she has something to eat + drink & also takes her evening medication. It means that I know that there are 'eyes on' Mum at least 3 times per day (she has a morning carer too + also Meals on Wheels) & that someone will contact me. The office staff have also been helpful too if things go wrong.
08 May 2025
Universal carers are very friendly. The care company is easy to contact with any queries.
08 May 2025
I am very satisfied and grateful for the service which I receive.
04 April 2025
Great care company willing to go the extra mile for there clients. The office/ management are always on the other end of the phone if you need help no matter how little it is. The carers are all lovely and very attentive and make sure my mum has still has her dignity no matter the situation.
04 April 2025
Have been using Universal Care for over two years. They have improved the quality of my relatives life. I have found them easy to communicate with and they respond quickly to any concerns. Happy to recommend.
20 March 2025
Carers are always attentive to our needs and keep us informed of any changes. They are always friendly and go out of their way to help. The fact we have regular carers helps with familiarity and building relationships.
27 February 2025
Providing care for vulnerable individuals is a very delicate matter. This type of work requires a lot empathy, humanity and patience. Fortunately, the people working at this company, both those in the office and those providing care, have demonstrated that they possess these qualities. I am especially thankful to those who have really made the effort to understand my mother's needs and showed her kindness.
17 February 2025
My wife had a fall last May and sadly broke her shoulder. She also has advanced dementia, and we received help from our local React team, as this was quite a worrying time. I realised then that I needed more help, and our council arranged for Universal Care to help us. We have two carers to get my wife up, washed and dressed in the morning and also two carers to get her to bed in the evening. I have been very impressed with their care for her - they have all been very good to her, and I know that it is not always easy when someone has advanced dementia. They have also been very friendly and supportive of me, which I really appreciate. They also supply a carer to give me a 4-hour respite break once a week, and again, they look after my wife very well.
17 February 2025
The carers are friendly and always ready to have a good chat. Carers are understanding of clients' needs and sensitive to clients' needs and preferences, and management is respectful of any wishes relating to client schedules and ready to help organise any equipment needed.
17 February 2025
Universal Care Service have given my mum excellent care from the beginning. All staff, whether in the office or carers in the field, have been super friendly, attentive, caring, thoughtful, and vigilant and have done everything we have asked of them to help and care for Mum. I have not regretted choosing Universal Care, they have proved to be worth their weight in gold. My mum, family, and I are really grateful that they are there when we need them. Thank you.
30 April 2024
My care has been consistently good for a long time now and I have no complaints. Carers have been arriving as per my rota and are all both friendly and professional. I appreciate having the same few regular carers who provide consistent care whereby we all know each other and what needs to be done.
19 April 2024
I am very impressed with the care I receive. The carers are always on time and competent. They keep me informed of any changes to my schedule, which I appreciate. They are respectful and listen to my wishes, and their friendly demeanour makes a big difference. Additionally, whenever I've needed to adjust my call times, they've been very accommodating. Overall, I highly recommend this care company for its reliability and compassionate care.
03 April 2024
Two weekly visits are very helpful, including a shopping trip, which is a must-be, always successfully carried out. No issues at all.
21 February 2024
The carers are usually on time, but should there be a problem and they are running late we are usually advised of this. Carers are always very pleasant and respect the wishes of the client. Appreciate having a regular carer Monday to Friday and mostly the same person for the weekends.
29 January 2024
Universal Care Services provides daily care twice a day to a very high standard. They have maintained in our opinion a service that is efficient, friendly and exceptionally in tune with what a client could and should expect. Our praise cannot be any higher and if asked, without any doubt, would recommend them to all who are thinking of using their services.
29 January 2024
Faultless service. All of my father's carers are professional, thorough, and carry out their roles in an extremely friendly and considerate way. The company also deals with short notice changes (e.g delays in my father's hospital transport, etc.) in a calm, organised way to make sure he does not suffer any inconvenience. There are many things which my father can no longer do for himself, but the support he receives from all of his carers is invaluable, and delivered in such a caring, considerate way.
29 January 2024
Admin staff are very helpful and understand the client’s needs and difficulties. They are also considerate to the family with juggling around other appointments made by the client. Caring staff are reliable and do as much as they can in the short time allocated for their visits by social services.
26 January 2024
I would recommend UCS. They have looked after my family member for the past few years and I completely trust all staff members. All carers are kind and thoughtful. The carers wear a smart uniform and arrive on time and always go above and beyond their job. We receive a weekly rota, so we know who is visiting and when. I can relax knowing that my family member is being treated with dignity and respect. The office ladies are very attentive and have always been on hand, any time of the day, to help with any issues that may arise. I would happily recommend UCS to family and friends.
26 January 2024
We are very pleased with the care my dad receives. A carer comes every day without fail even if the expected carer cannot make it a substitute is always sent. The times stated are kept to as near as possible.