Universal Care Services - Suffolk

1a Norfolk Road, Ipswich IP4 2HB
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9.8 36 Reviews
  • Universal Care Services - Suffolk, Ipswich
Universal Care Services has been providing care and support to people within their own homes for more than 12 years now, having transitioned over from My life Homecare in May 2023.

They can support you with a number of different activities within your home such as all aspects of personal care, meal and fluid preparation and feeding, prompting and administration medication, general household tasks such as laundry, hoovering, mopping floors. They can also support with shopping and trips out.

Staff are fully trained and have lots of experience working with people who are elderly, have dementia including Alzheimer's Disease, as well as Parkinson's, palliative end of life, Multiple Sclerosis and Stroke.
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Care Provided by Universal Care Services - Suffolk

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27.95 – £41.92

Fees vary dependent upon service, please contact us for further information and most update Price List

These prices are only a guideline, please contact Universal Care Services - Suffolk to find out the exact price for your requirements.

Contact Universal Care Services - Suffolk to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Universal Care Services - Suffolk to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Emma Hamblet (Registered Manager)

Universal Care Services - Suffolk Reviews (36)

9.8

Universal Care Services - Suffolk has a Review Score of 9.8 (9.780) out of 10, based on 21 reviews in the last 2 years.
Over all time Universal Care Services - Suffolk has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Universal Care Services - Suffolk
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Total of 36, showing 1-20
Review from L E (Next of Kin) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say but a Hugh thank you to Sam and her staff, my uncle is very frail , quite old and stubborn. All the carers are really good with him, Sam and Yukka have especially been brilliant, so very kind very patient and just brilliant in the way they treat Norman. Norman looks at these two as friends
and looks forward to seeing them. All the carers have made Norman want to carry on living, he's not so depressed and lonely now. He's in hospital at the moment and all he says to be I want to go home and have his carers back especially Sam and yukka. People don't realise how kindness, friendship from carers can make a massive difference to old frail man but it has. Also it given me time to enjoy my uncle company and not having to worry about him so much. Thank you to you all.
Reply from Maddie Clews, Marketing at Universal Care Services - SuffolkThank you for your kind words, this is such a lovely review. We are so glad we have been able to make such a positive impact on your family and Norman. We will be sure to pass on your kind words to the rest of the team.
Many thanks,
Universal Care Services Ipswich
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Review from Jason T (Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Universal Care, a breath of fresh air. I've used a couple of companies in the past but none of come anywhere close to being as good as Universal all the staff are professional courteous caring I have a lot of additional needs which require a lot of sympathetic care and and all the carers take this
ride tell be as helpful as they can. The office staff, I've just at the end of my phone and I always obliging and helpful.
Reply from Emma Hamblet, Registered Manager at Universal Care Services - SuffolkThank you so much for your kind words!
We're thrilled to hear that Universal Care has been a breath of fresh air for you. Providing professional, courteous, and truly caring support is at the heart of what we do, and it means so much to know that our team has met your expectations.
We understand how important it is to have carers who listen and respond to individual needs with empathy, and we're delighted that you feel supported by both our care team and our office staff. Your feedback will be shared with everyone - they'll be so pleased to know their efforts make a real difference.
Thank you for trusting us with your care. If there's ever anything more we can do to support you, please don't hesitate to reach out - we're always here to help.
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Review from Annabel B (Daughter of Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team at universal care have provided my mum with exemplary care! They treat her like a best friend and are loving and caring and always listening to what she needs and wants (be it a snack for lunch or an extra cake leaving after dinner). I can honestly say my mum is thriving under the care
of the team, she eats well and they have even managed to get her in the shower - we have had struggles with people helping her with her personal hygiene in the past and this is great to see. The house is always left spotless when they leave and they make sure it is always very secure and my mum is happy before they leave. The care team help has meant my mum is now able to stay at home, this was her one wish when we discussed her health issues and she has thrived under the health teams care in doing so.
Reply from Emma Hamblet, Registered Manager at Universal Care Services - SuffolkThank you so much for sharing such a wonderful review!
We are absolutely delighted to hear that your mum is thriving and feeling so well cared for. Our team always strives to provide care that is not only professional but also personal, ensuring every individual feels valued, comfortable, and happy in their own home.
It's lovely to know that the little touches - from listening to her preferences to making sure the home is spotless and secure - have made such a positive difference. Helping your mum maintain her independence and stay at home, just as she wished, is exactly what we aim for, and we're thrilled to have achieved that together.
Your kind words mean so much to the team and will be shared with them - they will be over the moon to know their efforts are appreciated. Thank you again for trusting us with your mum's care.
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Review from K H (Client) assisted by family/friend published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Without my care package I would be unable to get to places that my carer takes me and this allows me more freedom.
Reply from maddie clews, Marketing at Universal Care Services - SuffolkThank you for taking the time to leave us a review! We are glad you have had a positive experience with Universal Care Services!
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Review from C A (Daughter of Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The evening carer for Mum has been very successful. It means that she has someone to talk to for a short time in the evening. More importantly, it ensures that she has something to eat + drink & also takes her evening medication.
It means that I know that there are 'eyes on' Mum at least 3 times per
day (she has a morning carer too + also Meals on Wheels) & that someone will contact me. The office staff have also been helpful too if things go wrong.
Reply from Maddie Clews, Marketing at Universal Care Services - SuffolkThank you so much for your thoughtful review! We're so glad to hear that our evening visits bring comfort and reassurance to both you and your mum. Knowing we're making a difference in her daily routine-and that you feel supported too-means everything to us!
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Review from Sarah M (Daughter of Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Universal carers are very friendly. The care company is easy to contact with any queries.
Reply from Maddie Clews, Marketing at Universal Care Services - SuffolkThank you so much, for your kind words! We're so pleased to hear that you find our carers friendly and our team easy to reach. Providing warm, approachable care and clear communication is exactly what we strive for every day. Your feedback means a lot to us!
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Review from R M (Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied and grateful for the service which I receive.
Reply from Maddie Clews, Marketing at Universal Care Services - SuffolkThank you so much for your kind words! We're absolutely delighted to hear that you're satisfied and grateful for the care you receive. It means the world to our team to know we're making a positive difference. Your feedback truly brightens our day and motivates us to keep delivering the best possible service.
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Review from Janna M (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care company willing to go the extra mile for there clients. The office/ management are always on the other end of the phone if you need help no matter how little it is.
The carers are all lovely and very attentive and make sure my mum has still has her dignity no matter the situation.
Reply from maddie clews, Marketing at Universal Care Services - SuffolkThank you for taking the time to leave us this lovely review! We are so glad we have been able to provide your mum the care she deserves! We will pass this lovely message on to the care staff and office staff. Many thanks, Universal Care Services
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Review from Paula G (Relative of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been using Universal Care for over two years. They have improved the quality of my relatives life. I have found them easy to communicate with and they respond quickly to any concerns. Happy to recommend.
Reply from maddie clews, Marketing at Universal Care Services - SuffolkThank you for taking the time to leave us this lovely review! We are so glad that our care has been able to improve your relatives quality of life. We will be sure to pass this lovely message on to our care staff and office staff. Many thanks, Universal Care Services
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Review from J K (Husband of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are always attentive to our needs and keep us informed of any changes. They are always friendly and go out of their way to help. The fact we have regular carers helps with familiarity and building relationships.
Reply from Maddie Clews, Marketing at Universal Care Services - SuffolkThank you for your kind words! We're so pleased to hear that our carers' consistency and attentiveness have made a difference. Building strong, familiar relationships is a key part of our care approach, and your feedback is truly appreciated.
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Review from Ernest R (Son of Client) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Providing care for vulnerable individuals is a very delicate matter. This type of work requires a lot empathy, humanity and patience. Fortunately, the people working at this company, both those in the office and those providing care, have demonstrated that they possess these qualities. I am especially
thankful to those who have really made the effort to understand my mother's needs and showed her kindness.
Reply from Maddie Clews, Marketing at Universal Care Services - SuffolkThank you for your heartfelt review. It's incredibly meaningful to hear that our team's empathy and dedication have made a positive impact. Supporting your mother with kindness and understanding is a privilege, and we're grateful for your recognition.
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Review from Brian R (Husband of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife had a fall last May and sadly broke her shoulder. She also has advanced dementia, and we received help from our local React team, as this was quite a worrying time. I realised then that I needed more help, and our council arranged for Universal Care to help us. We have two carers to get my wife
up, washed and dressed in the morning and also two carers to get her to bed in the evening. I have been very impressed with their care for her - they have all been very good to her, and I know that it is not always easy when someone has advanced dementia. They have also been very friendly and supportive of me, which I really appreciate. They also supply a carer to give me a 4-hour respite break once a week, and again, they look after my wife very well.
Reply from Maddie Clews, Digital Marketing and Social Media at Universal Care Services - SuffolkThank you so much for this lovely review. We are so glad you feel your wife is being properly cared for, and we are very grateful to be able to supply this care for you. We will be sure to pass on your kind words to the carers and office staff. Many thanks, Universal Care Services.
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Review from M H (Son of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are friendly and always ready to have a good chat. Carers are understanding of clients' needs and sensitive to clients' needs and preferences, and management is respectful of any wishes relating to client schedules and ready to help organise any equipment needed.
Reply from Maddie Clews, Digital Marketing and Social Media at Universal Care Services - SuffolkThank you so much for taking the time to leave us a review. We are extremely grateful for your kind words, and we will be sure to pass them along to the carers and office staff. Many thanks, Universal Care Services.
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Review from Shirley A (Daughter of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Universal Care Service have given my mum excellent care from the beginning. All staff, whether in the office or carers in the field, have been super friendly, attentive, caring, thoughtful, and vigilant and have done everything we have asked of them to help and care for Mum. I have not regretted choosing
Universal Care, they have proved to be worth their weight in gold. My mum, family, and I are really grateful that they are there when we need them. Thank you.
Reply from Maddie Clews, Digital Marketing and Social Media at Universal Care Services - SuffolkThank you very much for taking the time to leave us a review, we are extremely grateful for your kind words and will be sure to pass them on to the carers and office staff. Thank you for putting your trust in us to look after your mum, we are proud that our carers have provided excellent care for her. Many thanks, Universal Care Services.
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Review from Mark J (Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My care has been consistently good for a long time now and I have no complaints. Carers have been arriving as per my rota and are all both friendly and professional. I appreciate having the same few regular carers who provide consistent care whereby we all know each other and what needs to be done.
Reply from maddie clews, Marketing at Universal Care Services - SuffolkThank you very much for your lovely review, we are glad that our care has been up to standard. We will pass on your kind words to the relevant carers and team!
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Review from Richard C (Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the care I receive. The carers are always on time and competent. They keep me informed of any changes to my schedule, which I appreciate. They are respectful and listen to my wishes, and their friendly demeanour makes a big difference. Additionally, whenever I've needed to adjust
my call times, they've been very accommodating. Overall, I highly recommend this care company for its reliability and compassionate care.
Reply from maddie clews, Marketing at Universal Care Services - SuffolkThank you so much for your lovely review, we are glad you've had such a positive experience. We will pass on your message to the relevant team!
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Review from A S (Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two weekly visits are very helpful, including a shopping trip, which is a must-be, always successfully carried out. No issues at all.
Reply from maddie clews, Marketing at Universal Care Services - SuffolkThank you for your review; we will pass this on to the relevant team!
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Review from Rosey W (Daughter-in-law of Client) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are usually on time, but should there be a problem and they are running late we are usually advised of this. Carers are always very pleasant and respect the wishes of the client.
Appreciate having a regular carer Monday to Friday and mostly the same person for the weekends.
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Review from Denis C (Client) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Universal Care Services provides daily care twice a day to a very high standard. They have maintained in our opinion a service that is efficient, friendly and exceptionally in tune with what a client could and should expect.
Our praise cannot be any higher and if asked, without any doubt, would recommend
them to all who are thinking of using their services.
Reply from maddie clews, Marketing at Universal Care Services - SuffolkThank you for taking the time to write us a review. We are so glad your experience has been positive, and we will continue to keep up the hard work and high standards. We will pass your kind words along to the team.
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Review from David H (Son of Client) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Faultless service. All of my father's carers are professional, thorough, and carry out their roles in an extremely friendly and considerate way. The company also deals with short notice changes (e.g delays in my father's hospital transport, etc.) in a calm, organised way to make sure he does not suffer
any inconvenience.
There are many things which my father can no longer do for himself, but the support he receives from all of his carers is invaluable, and delivered in such a caring, considerate way.
Reply from Maddie Clews, Marketing at Universal Care Services - SuffolkThank you for taking the time to leave us a review. We are so glad our care has made a positive impact on you and your father. We will pass on your lovely message to our team.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Universal Care Services - Suffolk is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Universal Care Services - Suffolk is calculated as follows: ( (96 Excellents x 5) + (27 Goods x 4) ) ÷ 123 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Universal Care Services - Suffolk is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Emma

Emma Hamblet

Job Title: Registered Manager Joined: 2019

My name is Emma, I have worked within the care sector now for 5 years with the Ipswich branch. I started in the care worker role, and moved to an office role as Quality Officer, now as Coordinator.


I have a health and social care qualification level 2 and level 3, which I completed in school.


I enjoy having family time with my two children and going on new adventures together over the country. I also enjoy going on long walks with our dog.

Samantha

Samantha Mills

Job Title: Quality Officer/Trainer Joined: 2021

I have worked in care for nearly 4 and a half years. I started as a Care worker for Universal Care Services back in February 2021 and then progressed to join the office team to become a Quality Officer & Trainer in June 2021.


I am currently in the process of completing my Diploma Level 3 in Health and Social Care.


I have completed my Level 3 which allows me to train First Aid Basic Life Support, Moving & Handling and Medication Awareness.

Carly

Carly Searle

Job Title: Coordinator Joined: 2023

I joined Universal Care Services, in 2023. I started my career off as a carer, I really enjoyed this role. A new position came up to join the office team as care co-ordinator and I jumped at the opportunity for this. To develop my skills in the care sector I have recently started my Level 3 Health and social care. I spend a lot of my personal time with my husband and our four children. I enjoy days out with them and having new adventures.

Frequently Asked Questions about Universal Care Services - Suffolk

What Type of Services does Universal Care Services - Suffolk offer?

Universal Care Services - Suffolk offers Home Care.

How many Carers does Universal Care Services - Suffolk employ?

Universal Care Services - Suffolk employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Universal Care Services - Suffolk to verify any information. View our terms and conditions. Universal Care Services - Suffolk has an Enhanced Service - more info.