Universal Care Services - Suffolk

If it wasn't for universal care services I would be stuck at home as im a wheelchair user and cant get out but now i get to go out and able to go to the supermarkets which I hadn't been able to do for the last 3yrs so im very grateful and my care worker is brilliant so helpful.

Universal Care have been so nice in dealing with my mothered needs in a very professional kind way. When I ring the office with my concerns they sort it out so quickly for me. I would definitely recommend them. Thank you

What can I say but a Hugh thank you to Sam and her staff, my uncle is very frail , quite old and stubborn. All the carers are really good with him, Sam and Yukka have especially been brilliant, so very kind very patient and just brilliant in the way they treat Norman. Norman looks at these two as friends and looks forward to seeing them. All the carers have made Norman want to carry on living, he's not so depressed and lonely now. He's in hospital at the moment and all he says to be I want to go home and have his carers back especially Sam and yukka. People don't realise how kindness, friendship from carers can make a massive difference to old frail man but it has. Also it given me time to enjoy my uncle company and not having to worry about him so much. Thank you to you all.

Universal Care, a breath of fresh air. I've used a couple of companies in the past but none of come anywhere close to being as good as Universal all the staff are professional courteous caring I have a lot of additional needs which require a lot of sympathetic care and and all the carers take this ride tell be as helpful as they can. The office staff, I've just at the end of my phone and I always obliging and helpful.

The care team at universal care have provided my mum with exemplary care! They treat her like a best friend and are loving and caring and always listening to what she needs and wants (be it a snack for lunch or an extra cake leaving after dinner). I can honestly say my mum is thriving under the care of the team, she eats well and they have even managed to get her in the shower - we have had struggles with people helping her with her personal hygiene in the past and this is great to see. The house is always left spotless when they leave and they make sure it is always very secure and my mum is happy before they leave. The care team help has meant my mum is now able to stay at home, this was her one wish when we discussed her health issues and she has thrived under the health teams care in doing so.

Without my care package I would be unable to get to places that my carer takes me and this allows me more freedom.

It means that I know that there are 'eyes on' Mum at least 3 times per day (she has a morning carer too + also Meals on Wheels) & that someone will contact me. The office staff have also been helpful too if things go wrong.

Universal carers are very friendly. The care company is easy to contact with any queries.

I am very satisfied and grateful for the service which I receive.

The carers are all lovely and very attentive and make sure my mum has still has her dignity no matter the situation.

Have been using Universal Care for over two years. They have improved the quality of my relatives life. I have found them easy to communicate with and they respond quickly to any concerns. Happy to recommend.

Carers are always attentive to our needs and keep us informed of any changes. They are always friendly and go out of their way to help. The fact we have regular carers helps with familiarity and building relationships.

Providing care for vulnerable individuals is a very delicate matter. This type of work requires a lot empathy, humanity and patience. Fortunately, the people working at this company, both those in the office and those providing care, have demonstrated that they possess these qualities. I am especially thankful to those who have really made the effort to understand my mother's needs and showed her kindness.

My wife had a fall last May and sadly broke her shoulder. She also has advanced dementia, and we received help from our local React team, as this was quite a worrying time. I realised then that I needed more help, and our council arranged for Universal Care to help us. We have two carers to get my wife up, washed and dressed in the morning and also two carers to get her to bed in the evening. I have been very impressed with their care for her - they have all been very good to her, and I know that it is not always easy when someone has advanced dementia. They have also been very friendly and supportive of me, which I really appreciate. They also supply a carer to give me a 4-hour respite break once a week, and again, they look after my wife very well.

The carers are friendly and always ready to have a good chat. Carers are understanding of clients' needs and sensitive to clients' needs and preferences, and management is respectful of any wishes relating to client schedules and ready to help organise any equipment needed.

Universal Care Service have given my mum excellent care from the beginning. All staff, whether in the office or carers in the field, have been super friendly, attentive, caring, thoughtful, and vigilant and have done everything we have asked of them to help and care for Mum. I have not regretted choosing Universal Care, they have proved to be worth their weight in gold. My mum, family, and I are really grateful that they are there when we need them. Thank you.

My care has been consistently good for a long time now and I have no complaints. Carers have been arriving as per my rota and are all both friendly and professional. I appreciate having the same few regular carers who provide consistent care whereby we all know each other and what needs to be done.

I am very impressed with the care I receive. The carers are always on time and competent. They keep me informed of any changes to my schedule, which I appreciate. They are respectful and listen to my wishes, and their friendly demeanour makes a big difference. Additionally, whenever I've needed to adjust my call times, they've been very accommodating. Overall, I highly recommend this care company for its reliability and compassionate care.

Two weekly visits are very helpful, including a shopping trip, which is a must-be, always successfully carried out. No issues at all.

Appreciate having a regular carer Monday to Friday and mostly the same person for the weekends.