Universal Care Services - Suffolk

1a Norfolk Road, Ipswich IP4 2HB
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9.8 33 Reviews
  • Universal Care Services - Suffolk, Ipswich
Universal Care Services has been providing care and support to people within their own homes for more than 12 years now, having transitioned over from My life Homecare in May 2023.

They can support you with a number of different activities within your home such as all aspects of personal care, meal and fluid preparation and feeding, prompting and administration medication, general household tasks such as laundry, hoovering, mopping floors. They can also support with shopping and trips out.

Staff are fully trained and have lots of experience working with people who are elderly, have dementia including Alzheimer's Disease, as well as Parkinson's, palliative end of life, Multiple Sclerosis and Stroke.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Person in charge

  • Emma Hamblet (Registered Manager)

Universal Care Services - Suffolk Reviews (33)

Total of 33, showing 21-33
9.8

Universal Care Services - Suffolk has a Review Score of 9.8 (9.772) out of 10, based on 21 reviews in the last 2 years. Over all time Universal Care Services - Suffolk has 33 reviews.

Overall Experience

  • 28
  • 5
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Date Published

33
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12

Review from Dawn W (Daughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this company enough. The office staff are extremely kind and professional as are the wonderful carers that looked after my late father and now some of those carers are looking after my mum. My mother was so happy to have these carers and to be with this home care company. Not only
are they hard-working, kind and professional but completely reliable.

Reply from Maddie Clews, Marketing at Universal Care Services - Suffolk

Thank you for taking the time to write us a review.
We are so glad your experience has been positive, we will pass on your kind words to the team.
Universal Care Services.

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Review from Helen C (Daughter of Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has used Mylife Suffolk as her care provider for many years. Her care over the past 4 years since my dad passed away has been outstanding. The carers Mum have are kind, caring and will always go the extra mile. At the age of 96, my mum would not have been able to have stayed in her own home if
I hadn't have had support from all of these lovely carers. I know Mum looks upon them as more than carers and looks forward to them coming in to see her every day. I wouldn't hesitate to recommend this care agency.

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Review from Dawn T (Daughter of Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased that my mum has MyLife as her care provider. All carers are friendly, reliable, hard working and very caring. I would highly recommend them to anyone looking for care and support in their own home.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you so much for taking the time to leave us a glowing review. We have a good team of carers here at MyLife and for family to give recognition too, certainly does go a long way.

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Review from Andrea O (Daughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MyLife carers looked after my father at home during the last two months of his life. The staff treated him with so much respect and compassion. They were all so professional and sensitive towards his individual needs. We shall always be thankful for the care that they provided.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you for your review. It was a pleasure to be able to support and care for your father.

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Review from Margaret B (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is excellent, can't fault it. The girls are caring and office staff too.
Don't know what I would do without them.

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Review from Ivy L (Wife of Client) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very pleased and happy with all the kind and happy people who do their job well.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you so much for taking the time to review us. So pleased to see and hear that you are happy with the service you are receiving.

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Review from J B (Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff, good care. Trustworthy.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you for taking the time to review MyLife Homecare
Kind regards.

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Review from R C (Client) assisted by family/friend published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the staff attending me because their approach and professionalism has been, to this day, second to none.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you so much for this review. I am glad that you are receiving the care and support you deserve.

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Review from Ian M (Client) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly, polite and they do a very good job of assisting me to keep my flat clean and tidy and I do my bits to help them as well.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you Mr M for completing a review.
Kind regards

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Review from Mandy H (Client) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Get on with the carer.
Brilliant service.
Carer does what I want.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you for taking the time to review us.
Kindest regards

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Review from Steven L (Client) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is very good and consistent.
I would prefer to revert to mornings from 10am please.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you for your review. As discussed, we have now amended your visit times to 10 am. Kind regards

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Review from K K (Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with MyLife (formerly Carewatch), for about 5 years. I find the carers are pleasant, helpful and supportive. They listen and respond to my needs efficiently and with care. I feel very happy with the care I receive.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you ever so much for your positive feedback. It is much appreciated.

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Review from C S (Daughter of Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Consistency with daily carers has been good and at allocated times which is important to my mum and da as they like routine. Always polite and enquire after Mum's health although Dad is the recipient of care. They like all the carers that have been sent. The only criticism is the odd carer is a bit
mean with the washing water - Dad likes a wet wash. All carers wash and check his vulnerable areas.

Reply from Carina Lester, Registered Manager at Universal Care Services - Suffolk

Thank you for taking the time to review MyLife Homecare. Your feedback is valued.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Universal Care Services - Suffolk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Universal Care Services - Suffolk is calculated as follows: ( (95 Excellents x 5) + (28 Goods x 4) ) ÷ 123 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Universal Care Services - Suffolk is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Emma

Emma Hamblet

Job Title: Registered Manager

Joined: 2019

My name is Emma, I have worked within the care sector now for 5 years with the Ipswich branch. I started in the care worker role, and moved to an office role as Quality Officer, now as Coordinator.


I have a health and social care qualification level 2 and level 3, which I completed in school.


I enjoy having family time with my two children and going on new adventures together over the country. I also enjoy going on long walks with our dog.

Samantha

Samantha Mills

Job Title: Quality Officer/Trainer

Joined: 2021

I have worked in care for nearly 4 and a half years. I started as a Care worker for Universal Care Services back in February 2021 and then progressed to join the office team to become a Quality Officer & Trainer in June 2021.


I am currently in the process of completing my Diploma Level 3 in Health and Social Care.


I have completed my Level 3 which allows me to train First Aid Basic Life Support, Moving & Handling and Medication Awareness.

Carly

Carly Searle

Job Title: Coordinator

Joined: 2023

I joined Universal Care Services, in 2023. I started my career off as a carer, I really enjoyed this role. A new position came up to join the office team as care co-ordinator and I jumped at the opportunity for this. To develop my skills in the care sector I have recently started my Level 3 Health and social care. I spend a lot of my personal time with my husband and our four children. I enjoy days out with them and having new adventures.

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