Universal Care Services - Suffolk

Appreciate having a regular carer Monday to Friday and mostly the same person for the weekends.

Our praise cannot be any higher and if asked, without any doubt, would recommend them to all who are thinking of using their services.

There are many things which my father can no longer do for himself, but the support he receives from all of his carers is invaluable, and delivered in such a caring, considerate way.

Admin staff are very helpful and understand the client’s needs and difficulties. They are also considerate to the family with juggling around other appointments made by the client. Caring staff are reliable and do as much as they can in the short time allocated for their visits by social services.

The office ladies are very attentive and have always been on hand, any time of the day, to help with any issues that may arise. I would happily recommend UCS to family and friends.

We are very pleased with the care my dad receives. A carer comes every day without fail even if the expected carer cannot make it a substitute is always sent. The times stated are kept to as near as possible.

I can not recommend this company enough. The office staff are extremely kind and professional as are the wonderful carers that looked after my late father and now some of those carers are looking after my mum. My mother was so happy to have these carers and to be with this home care company. Not only are they hard-working, kind and professional but completely reliable.

My mum has used Mylife Suffolk as her care provider for many years. Her care over the past 4 years since my dad passed away has been outstanding. The carers Mum have are kind, caring and will always go the extra mile. At the age of 96, my mum would not have been able to have stayed in her own home if I hadn't have had support from all of these lovely carers. I know Mum looks upon them as more than carers and looks forward to them coming in to see her every day. I wouldn't hesitate to recommend this care agency.

So pleased that my mum has MyLife as her care provider. All carers are friendly, reliable, hard working and very caring. I would highly recommend them to anyone looking for care and support in their own home.

MyLife carers looked after my father at home during the last two months of his life. The staff treated him with so much respect and compassion. They were all so professional and sensitive towards his individual needs. We shall always be thankful for the care that they provided.

Don't know what I would do without them.

My husband and I are very pleased and happy with all the kind and happy people who do their job well.

Good staff, good care. Trustworthy.

I have been impressed by the staff attending me because their approach and professionalism has been, to this day, second to none.

All the carers are friendly, polite and they do a very good job of assisting me to keep my flat clean and tidy and I do my bits to help them as well.

Carer does what I want.

I would prefer to revert to mornings from 10am please.

I have been with MyLife (formerly Carewatch), for about 5 years. I find the carers are pleasant, helpful and supportive. They listen and respond to my needs efficiently and with care. I feel very happy with the care I receive.

Consistency with daily carers has been good and at allocated times which is important to my mum and da as they like routine. Always polite and enquire after Mum's health although Dad is the recipient of care. They like all the carers that have been sent. The only criticism is the odd carer is a bit mean with the washing water - Dad likes a wet wash. All carers wash and check his vulnerable areas.