Submit a Review for Helping Hands Home Care (Leeds)
61 Street Lane, Roundhay, Leeds, LS8 1AP
View Full Details of Helping Hands Home Care (Leeds)Latest Reviews for Helping Hands Home Care (Leeds)
04 September 2025
Think very carefully about using this company, they seem to have perfected the act of ripping off the elderly and their families. My mum was taken into hospital by ambulance, I contacted the company to explain she would not require the helpers until further notice, I was told they would "suspend " the service but still charged for 2 days attendance even though it was obvious my mum wasn't there needing help. 3 weeks later I informed them that my mum had had to go into a full time care home so would not need help. 3 weeks later they took over £300 from her account even though she had not had any help for 6 weeks. They had charged for 5 days after termination of the contract, we got lucky, it was only 5 days if she had not gone into care it would have been 14 days. So basically the company got nearly £500 for doing nothing. Be careful and check everything before using this company, they seem to have perfected the art of taking money for nothing.
17 July 2025
I'm very happy with Helping Hands and the care they are giving my parents. I have had to make a few additions/ changes to the care plan due to changes in circumstances. All the staff (both admin and carers) have been able to make the changes in a timely manner. As I don't live near to my parents, knowing they are being cared for by a friendly, approachable team is invaluable. Carers will phone me if they have any concerns or queries and I can view details of each visit online. Carers arrive within the allocated time period and make the effort to get to know my parents.
26 June 2025
Good communication and helpful carers and office staff who show genuine care and concern. I live away from care user so am unable to visit regularly and have little knowledge of the services in that area and have full confidence in the agency
26 June 2025
The team at Helping Hands is amazing. The manager is responsive to any changes we need for my mums care and always glad to help. My mum loves "her ladies" that come. They run through a checklist of things I have asked them to do and let me know if there is anything off with my mum. With my mum having a bit of Dementia and in her 90's it gives me peace of mind knowing that she has someone else helping look after her. I am absolutely thrilled with Helping Hands and couldn't recommend them more!
26 June 2025
Helping Hands have been looking after my parents and now just my Mum for over 4 years. A wonderful relationship has been formed with their main carer who is thoughtful, considerate and really pro-active. My brother and I do not live in Leeds, so knowing Mum is receiving daily visits and we are being kept in the loop is a significant re-assurance. All other carers who visit the house are friendly and professional too All the office staff are equally attentive and supportive, they all know me and Mum by name and are always really helpful. We couldn't be without you!
22 April 2025
Always very happy all staff helpful nothing a problem. Always willing to help office staff and are always great if need to do anything with my calls.
31 March 2023
My dad has care from the Helping Hands Home Care (Leeds) at lunchtime. Everyone is kind and patient and you all make my life a lot easier when I am at work. Thank you very much, great service.
19 January 2023
The carers at Helping Hands Home Care (Leeds) branch have been and are excellent in caring for my mum. They always have a cheerful smile and attitude. Professional at all times. They have good banter with Mum and are excellent in lifting Mum out of her "down" moments. A consistent team of carers coordinated well at the office makes it all easy as it buildings trust and unshakeable rapport. Mum and I are always welcome when we visit the office. Mum is happy as she calls them all her family.
28 December 2022
The care and attention we have received has been excellent. I cannot praise the staff highly enough. They are all friendly, helpful and obviously care very much about their vocation. We have started looking forward to their visits as it bring a little sunshine into our lives.
02 December 2022
After a lot of apprehension about introducing care for my mum, who has dementia/onset of Alzheimer's, I spotted the Helping Hands website. The website was very clear and immediately sounded exactly what we had in mind. Flexible times, even down to 15-minute slots, no over-structured requirements as we really had none, other than we needed someone to give Mum some company and give my dad a break. I called and spoke to a lovely lady who organized a home visit within a few days with the local manager, and the rest is history. Great first meeting and I had real empathy from the local manager. She just gave us the comfort that although we didn't really know what to ask for, or how it was going to go, let's just start and adjust if needed. The carer, who I sadly haven't met yet as I live abroad, has been a light in my mum's life. Someone to just chat with, potter around the house with and recently go for little shopping expeditions. We can see the difference in my mum already. Thank you, Helping Hands team.
14 November 2022
The service feels reassuring, professional, safe, reliable, caring and flexible. We have been using Helping Hands for 1 year - 4 sessions per week of domestic help, food preparation and outings - and I would definitely recommend it to others needing help.
Latest Reviews for Helping Hands Home Care (Leeds)
04 September 2025
Think very carefully about using this company, they seem to have perfected the act of ripping off the elderly and their families. My mum was taken into hospital by ambulance, I contacted the company to explain she would not require the helpers until further notice, I was told they would "suspend " the service but still charged for 2 days attendance even though it was obvious my mum wasn't there needing help. 3 weeks later I informed them that my mum had had to go into a full time care home so would not need help. 3 weeks later they took over £300 from her account even though she had not had any help for 6 weeks. They had charged for 5 days after termination of the contract, we got lucky, it was only 5 days if she had not gone into care it would have been 14 days. So basically the company got nearly £500 for doing nothing. Be careful and check everything before using this company, they seem to have perfected the art of taking money for nothing.
17 July 2025
I'm very happy with Helping Hands and the care they are giving my parents. I have had to make a few additions/ changes to the care plan due to changes in circumstances. All the staff (both admin and carers) have been able to make the changes in a timely manner. As I don't live near to my parents, knowing they are being cared for by a friendly, approachable team is invaluable. Carers will phone me if they have any concerns or queries and I can view details of each visit online. Carers arrive within the allocated time period and make the effort to get to know my parents.
26 June 2025
Good communication and helpful carers and office staff who show genuine care and concern. I live away from care user so am unable to visit regularly and have little knowledge of the services in that area and have full confidence in the agency
26 June 2025
The team at Helping Hands is amazing. The manager is responsive to any changes we need for my mums care and always glad to help. My mum loves "her ladies" that come. They run through a checklist of things I have asked them to do and let me know if there is anything off with my mum. With my mum having a bit of Dementia and in her 90's it gives me peace of mind knowing that she has someone else helping look after her. I am absolutely thrilled with Helping Hands and couldn't recommend them more!
26 June 2025
Helping Hands have been looking after my parents and now just my Mum for over 4 years. A wonderful relationship has been formed with their main carer who is thoughtful, considerate and really pro-active. My brother and I do not live in Leeds, so knowing Mum is receiving daily visits and we are being kept in the loop is a significant re-assurance. All other carers who visit the house are friendly and professional too All the office staff are equally attentive and supportive, they all know me and Mum by name and are always really helpful. We couldn't be without you!
22 April 2025
Always very happy all staff helpful nothing a problem. Always willing to help office staff and are always great if need to do anything with my calls.
31 March 2023
My dad has care from the Helping Hands Home Care (Leeds) at lunchtime. Everyone is kind and patient and you all make my life a lot easier when I am at work. Thank you very much, great service.
19 January 2023
The carers at Helping Hands Home Care (Leeds) branch have been and are excellent in caring for my mum. They always have a cheerful smile and attitude. Professional at all times. They have good banter with Mum and are excellent in lifting Mum out of her "down" moments. A consistent team of carers coordinated well at the office makes it all easy as it buildings trust and unshakeable rapport. Mum and I are always welcome when we visit the office. Mum is happy as she calls them all her family.
28 December 2022
The care and attention we have received has been excellent. I cannot praise the staff highly enough. They are all friendly, helpful and obviously care very much about their vocation. We have started looking forward to their visits as it bring a little sunshine into our lives.
02 December 2022
After a lot of apprehension about introducing care for my mum, who has dementia/onset of Alzheimer's, I spotted the Helping Hands website. The website was very clear and immediately sounded exactly what we had in mind. Flexible times, even down to 15-minute slots, no over-structured requirements as we really had none, other than we needed someone to give Mum some company and give my dad a break. I called and spoke to a lovely lady who organized a home visit within a few days with the local manager, and the rest is history. Great first meeting and I had real empathy from the local manager. She just gave us the comfort that although we didn't really know what to ask for, or how it was going to go, let's just start and adjust if needed. The carer, who I sadly haven't met yet as I live abroad, has been a light in my mum's life. Someone to just chat with, potter around the house with and recently go for little shopping expeditions. We can see the difference in my mum already. Thank you, Helping Hands team.
14 November 2022
The service feels reassuring, professional, safe, reliable, caring and flexible. We have been using Helping Hands for 1 year - 4 sessions per week of domestic help, food preparation and outings - and I would definitely recommend it to others needing help.