Helping Hands Home Care (Leeds)

61 Street Lane, Roundhay, Leeds LS8 1AP
Review Us
9.0 11 Reviews
  • Helping Hands Home Care (Leeds), Leeds
Helping Hands is an award winning provider of personal Live-in Care. Having successfully completed 25 years, and one of the largest and most experienced direct employers of live in carers across England and Wales. Led by the team in Leeds, customers are supported by their own Registered General Nurse, local network of Managers and Trainers as well as an extraordinary team of talented and dedicated professional carers.

Established, award winning full-time live in care service allows you to stay at home in familiar surroundings with an incomparable level of one to one support. Embracing personal care, is a direct alternative to residential care that empowers you to retain control and independence.

With offices around the country, Helping Hands is able to respond quickly and effectively to queries or emergencies that may arise - giving customers peace of mind that there is someone there to support at any time.
Show Helping Hands Home Care (Leeds) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Leeds) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Elizabeth Ingham (Branch Care Manager)

Helping Hands Home Care (Leeds) Reviews (11)

9.0

Helping Hands Home Care (Leeds) has a Review Score of 9.0 (9.000) out of 10, based on 6 reviews in the last 2 years.
Over all time Helping Hands Home Care (Leeds) has 11 reviews.

Overall Experience
  • 9
  • 1
  • 0
  • 1
  • 0
Date Published
  • 11
  • 6
  • 6
  • 6
  • 5
Reviewer Connection to Helping Hands Home Care (Leeds)
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from D K (Son of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Think very carefully about using this company, they seem to have perfected the act of ripping off the elderly and their families. My mum was taken into hospital by ambulance, I contacted the company to explain she would not require the helpers until further notice, I was told they would "suspend " the
service but still charged for 2 days attendance even though it was obvious my mum wasn't there needing help.
3 weeks later I informed them that my mum had had to go into a full time care home so would not need help. 3 weeks later they took over £300 from her account even though she had not had any help for 6 weeks. They had charged for 5 days after termination of the contract, we got lucky, it was only 5 days if she had not gone into care it would have been 14 days. So basically the company got nearly £500 for doing nothing.
Be careful and check everything before using this company, they seem to have perfected the art of taking money for nothing.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Leeds)

Good Morning, We are saddened to receive your review and read your comments this morning, We take all feedback very seriously, however as a business we are transparent with all of charges including our termination and cancellation fees, which are detailed in our terms and conditions and provided at the time the care package is agreed. We would like to wish your Mum the very best in her new home. Kindest regards Katie

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracy D (Daughter of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy with Helping Hands and the care they are giving my parents.
I have had to make a few additions/ changes to the care plan due to changes in circumstances. All the staff (both admin and carers) have been able to make the changes in a timely manner.
As I don't live near to my parents,
knowing they are being cared for by a friendly, approachable team is invaluable. Carers will phone me if they have any concerns or queries and I can view details of each visit online.
Carers arrive within the allocated time period and make the effort to get to know my parents.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Friend of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good communication and helpful carers and office staff who show genuine care and concern.
I live away from care user so am unable to visit regularly and have little knowledge of the services in that area and have full confidence in the agency
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G W (Son of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Helping Hands is amazing. The manager is responsive to any changes we need for my mums care and always glad to help. My mum loves "her ladies" that come. They run through a checklist of things I have asked them to do and let me know if there is anything off with my mum. With my mum having
a bit of Dementia and in her 90's it gives me peace of mind knowing that she has someone else helping look after her. I am absolutely thrilled with Helping Hands and couldn't recommend them more!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G C (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been looking after my parents and now just my Mum for over 4 years. A wonderful relationship has been formed with their main carer who is thoughtful, considerate and really pro-active. My brother and I do not live in Leeds, so knowing Mum is receiving daily visits and we are being
kept in the loop is a significant re-assurance. All other carers who visit the house are friendly and professional too


All the office staff are equally attentive and supportive, they all know me and Mum by name and are always really helpful. We couldn't be without you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eileen C (Client) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very happy all staff helpful nothing a problem. Always willing to help office staff and are always great if need to do anything with my calls.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J K (Daughter of Client) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has care from the Helping Hands Home Care (Leeds) at lunchtime. Everyone is kind and patient and you all make my life a lot easier when I am at work. Thank you very much, great service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V H (Daughter of Client) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at Helping Hands Home Care (Leeds) branch have been and are excellent in caring for my mum. They always have a cheerful smile and attitude. Professional at all times. They have good banter with Mum and are excellent in lifting Mum out of her "down" moments. A consistent team of carers coordinated
well at the office makes it all easy as it buildings trust and unshakeable rapport. Mum and I are always welcome when we visit the office. Mum is happy as she calls them all her family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V B (Client) published on 28 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention we have received has been excellent.
I cannot praise the staff highly enough. They are all friendly, helpful and obviously care very much about their vocation. We have started looking forward to their visits as it bring a little sunshine into our lives.
Reply from Liz Ingham, Branch Care Manager at Helping Hands Home Care (Leeds)

Thank you so much for leaving this brilliant review for us! I'm absolutely delighted to hear how happy you are with our service and that we've been able to bring a little sunshine into your lives - that's wonderful. Your kind feedback truly means the world to us!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen B (Mother of Client) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a lot of apprehension about introducing care for my mum, who has dementia/onset of Alzheimer's, I spotted the Helping Hands website. The website was very clear and immediately sounded exactly what we had in mind. Flexible times, even down to 15-minute slots, no over-structured requirements as
we really had none, other than we needed someone to give Mum some company and give my dad a break.
I called and spoke to a lovely lady who organized a home visit within a few days with the local manager, and the rest is history. Great first meeting and I had real empathy from the local manager. She just gave us the comfort that although we didn't really know what to ask for, or how it was going to go, let's just start and adjust if needed.
The carer, who I sadly haven't met yet as I live abroad, has been a light in my mum's life. Someone to just chat with, potter around the house with and recently go for little shopping expeditions. We can see the difference in my mum already. Thank you, Helping Hands team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C M (Partner of Client) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service feels reassuring, professional, safe, reliable, caring and flexible. We have been using Helping Hands for 1 year - 4 sessions per week of domestic help, food preparation and outings - and I would definitely recommend it to others needing help.
Reply from Liz Ingham, Branch Care Manager at Helping Hands Home Care (Leeds)

Thank you so much for this wonderful review and recommendation! It's wonderful to hear your kind words about us and I'm thrilled that you consider our service to be so reassuring, safe, and reliable. We're all so grateful to hear your lovely feedback!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Helping Hands Home Care (Leeds) is calculated as follows: ( (28 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 36 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Leeds) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Liz

Liz Ingham

Job Title: Branch Care Manager

I‘ve been in home care since 2018, inspired by my personal experience with carers for my grandad. I‘m proud to work for Helping Hands, where the commitment to outstanding care is unmatched. I‘m honoured to lead a dedicated team that consistently delivers excellent service.


In my spare time, I enjoy spending time with my family, especially my little boy, going on holidays abroad, and dining out.

Frequently Asked Questions about Helping Hands Home Care (Leeds)

What Type of Services does Helping Hands Home Care (Leeds) offer?

Helping Hands Home Care (Leeds) offers Home Care.

How many Carers does Helping Hands Home Care (Leeds) employ?

Helping Hands Home Care (Leeds) employs 1000 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Leeds) to verify any information. View our terms and conditions. Helping Hands Home Care (Leeds) has an Enhanced Service - more info.