Submit a Review for Home Instead (Durham)
23A Front Street, Framwellgate Moor, Durham, DH1 5EJ
View full details of Home Instead (Durham)Latest Reviews for Home Instead (Durham)
19 March 2026
I am delighted to share my experience of Home Instead , who have provided invaluable care for my mum during her time in hospital, rehab and a nursing home. The level of professionalism and empathy shown by the whole team has exceeded our expectations and given us immense peace of mind throughout
this challenging time.
Karen, in her management role , has been nothing short of outstanding. She is consistently understanding, accommodating and genuinely caring. Her thoughtful approach has made organising care seem less. The carers Allie, Diane and Anne have each brought warmth and care to my mums life .Their kindness , patience, and gentle manner have made the world of difference . I wholeheartedly recommend Home Instead for anyone seeking dedicated , caring support for loved ones.
17 March 2026
We are a team of five who look out for 'our uncle/friend' in order to keep him safe and independent in his own home.
We have used Home Instead for almost a year now. We find the whole Home Instead team extremely helpful, very friendly and always ready to assist in anyway they can; this is across the
board from the carers, reception, administration to management. The staff are on the ball to any requests we make and any new instructions are passed onto the carers immediately. The carers are very friendly and helpful especially when he asks for help or assistance. We know our friend's problems can fluctuate, however, this week we have seen a big improvement. We feel this has been contributed to by the care and attention from Home Instead with regular meal times, medications on time, the company they are giving him and the activities in which he is partaking.
For us Home Instead have been amazing just knowing he is safe and being looked after and the relief this brings us.
Thank you
13 March 2026
The care and support was second to none, attention to detail from initial visit to last visit was exemplary. Nothing was a problem or issue. Carers took the time to talk with mam and get to know her, but also enjoyed a laugh along the way. First class service and care delivered on every level. Have
no hesitation in recommending Home Instead.
10 March 2026
We have used home Instead to help with our father's care at our home for over a year now. Dad had a life changing stroke and uses a hoist for transfers and has multiple health complaints, including vascular dementia.
Home Instead have a small team that Dad and our family now know well. Any new
staff are introduced individually and come with a member of the management team on their first visit or if a change is implemented in Dads care then again each member would have to go through this with a member of the management team so everyone happy and confident with the task.
Karen has managed Dads care and is approachable and efficient and safe.
All the carers who have provided care for Dad are polite,kind and professional - which are essential qualities when treating patients with dignity in their own home. Without Home Instead's involvement our father would have needed to go into a nursing home which we are so grateful to avoid. Thank you
19 January 2026
Our family circumstances had changed - suddenly, I needed help with personal care for my husband. I'd been here before many years ago with my mother. The experience had taught me a lot. I learnt the essentials needed - reliability, reassurance, continuity, commitment & people who really cared about
their client and the home carer!
I was lucky to find them all at Home Instead, Durham. Real life savers who provided second to none service. The family app was handy too!
Recommend without reservation. My once proud and very active husband was treated with such dignity until the very end.
18 December 2025
Mum has been using Home Instead for about 5 years and I have no hesitation in recommending the management and team for their wonderful care. Alas Mum has now become very unwell and has to be admitted to a Nursing Home.
From the very start we, the family and Mum, felt that Helen really took on
board all that we told her about Mum her interests, likes and dislikes in a very kind and proffesional way. The staff were certainly matched up to her interests ; country pursuits, reading, art and travel. As Mum became less able to hear and see well the staff were very patient and mindful of her changing requirements. We are so disappointed that Mum has been unable to continue to be cared for at home by Home Instead. They really are a wonderful , caring organisation.
14 November 2025
Home Instead provides an exceptional home care service. Their management, admin and care staff all always provide prompt, professional, effective, flexible and above all caring service.
Home Instead will always go the extra mile and will do their level best to accommodate your needs.
I have no
hesitation in recommending them - 5 star service.
17 July 2025
The girls that mam has are so kind, caring and very professional, they go above and beyond to make mam happy. I personally find the time mam spends with them gives me peace of mind that she is in very safe hands.
14 May 2025
We have used Home Instead for several years now, first with Dad, then subsequently with Mam, and in our experience, they have been second to none. The genuine care and support my parents received has been heartwarming, and this has extended to the support we as a family feel we have had too.
Everyone has become part of our family and without this, we would not have been able to keep Mam in her own home for so long. Sadly, Dad passed away, and now Mam has moved into a care facility and the saddest part of this is that Mam (and all of us) will miss everyone very much. A big thank you to all and a high recommendation to anyone deciding on care in the future.
04 April 2025
Could not of done any better. Fabulous care and attention to mam. All staff from office to carers very accommodating and friendly and patient with mam dispute her being challenging at times. The family portal is excellent too.
06 March 2025
We have been using the service of Home Instead Durham for over 4 years. Unfortunately my nana now requires 24/7 care so has had to go into a Care Home. It is due to the staff at Home Instead we have been able to keep my Nana in her home for so long.
The management at Home Instead have always tried
to ensure the same care givers are timetabled to Nana, this is despite her needs changing over the years. This has allowed for an amazing relationship to be built up.
The care and support given to nana over the years has always been outstanding, not only did they do her jobs, personal care and take her shopping, they provided daily companionship to her while family had to work.
As a family we couldn't recommend Home Instead more highly - they are an outstanding company who really do care about their clients individual needs. Thank you.
12 February 2025
My carers have worked hard and have helped me to see that I can go forward. Needed help to realise a purpose in my life. They helped me cope and raised my spirits by their caring and progressive attitude to my situation. When returning from hospital, they worked so hard for me and with me. My thanks
to my group of carers and the office staff at Home Instead. 20 out of 10 for caring and for helping to encourage me. Love to you all.
12 February 2025
I have had a very good experience of 4 years with Home Instead. Their carers are very capable, responsible, and very nice people.
20 January 2025
The service provided by Home Instead is truly superb. Every aspect from communication with the management team to the care given to my mum has been excellent. My mum's needs have changed over the past year and the increased level of care has been very much the result of joint discussions with the
team, including things noticed by the carers in the home. The care has enabled mum to stay in her own home which is what she wants. As a family we are reassured that she has daily contact with skilled staff who understand her needs. Mum loves their company and looks forward to the visits. The team are really responsive too, replying promptly to any emails, adjusting the care as needed. Basically nothing is too much trouble. They are invested in mum, wanting her to be comfortable and happy. I cannot recommend Home Instead, Durham highly enough. A brilliant service all round.
17 September 2024
Home Instead continue to provide excellent care for my mother. She has received daily care input for over 18 months and they have adapted and adjusted to her changing care needs. Staff are all trained and updated with any equipment such as stand-aids, and have provided suggestions for further
adaptations that have improved her ease of transfers.
The service is very friendly and personal. My mother looks forward to visits as the carers provide so much more than just meeting her personal care needs as they also provide companionship and genuinely care for her. I can't recommend Home Instead Durham highly enough.
09 September 2024
Until recently the team has taken great care of my mother-in-law calling in every day to take care of her needs to enable her to live independently. The core team of three worked well together setting up a simple system to ensure all tasks were taken care of.
The office staff were always helpful
whenever I needed to speak to them to make changes to her care and had my mother-in-law's circumstances stayed the same we would have still been using their services.
I can't thank the team enough, you gave us peace of mind when we couldn't pop in, and having your support was a godsend to us.
16 July 2024
My mam loves the carer's visits, she's a very social person and enjoys chatting to someone other than myself. They're always kind, friendly and very conscientious with raising any concerns regarding Mam's welfare.
Recently they have helped organise an admiral nurse and from there I've been able to
visit a social group for both myself and mam. I feel this was above and beyond expectations, thank you.
09 April 2024
My husband and I were so pleased that we used Home Instead when my mum needed care.
The whole team was empathetic, caring, professional, and always went the extra mile. The app gave us a daily report of Mum's health and welfare.
The office staff were always available to answer a phone call.
The
carers were so kind and so patient with my mum. She loved them. Unfortunately Mum felt she needed 24-hour care and at her request, she has moved into a care home. I had so hoped she would manage at home with the assistance of Home Instead. Care is expensive but we felt the whole team at Home Instead gave value for money and I would not hesitate to recommend them.
12 March 2024
Every aspect of the service provided by Home Instead has been outstanding. The care my mum has received to date has been personalised and sensitive to her changing needs. Thank you to all at Home Instead.
11 March 2024
I have only praise for the Home Instead team looking after, and coordinating, the care for our parents, who both suffer from, dementia. They have differing needs, but the care professionals are able to attend to each of their needs and our parents are also very comfortable with the care they
receive. They deal with personal needs, hygiene requirements and meal preparation, cleaning and all the other tasks that are required with utmost professionalism, kindness and each care professional has their own high standards. The care provided is not intrusive and without it, we have no doubt that our parents would not be able to remain in their own home. We have enjoyed a good relationship with all the care professionals and we trust them. They always prompt us when additional needs arise, whether temporary or not, and this is important to us as needs are evolving and we are not present on a daily basis, but they are.
Latest Reviews for Home Instead (Durham)
19 March 2026
I am delighted to share my experience of Home Instead , who have provided invaluable care for my mum during her time in hospital, rehab and a nursing home. The level of professionalism and empathy shown by the whole team has exceeded our expectations and given us immense peace of mind throughout
this challenging time.
Karen, in her management role , has been nothing short of outstanding. She is consistently understanding, accommodating and genuinely caring. Her thoughtful approach has made organising care seem less. The carers Allie, Diane and Anne have each brought warmth and care to my mums life .Their kindness , patience, and gentle manner have made the world of difference . I wholeheartedly recommend Home Instead for anyone seeking dedicated , caring support for loved ones.
17 March 2026
We are a team of five who look out for 'our uncle/friend' in order to keep him safe and independent in his own home.
We have used Home Instead for almost a year now. We find the whole Home Instead team extremely helpful, very friendly and always ready to assist in anyway they can; this is across the
board from the carers, reception, administration to management. The staff are on the ball to any requests we make and any new instructions are passed onto the carers immediately. The carers are very friendly and helpful especially when he asks for help or assistance. We know our friend's problems can fluctuate, however, this week we have seen a big improvement. We feel this has been contributed to by the care and attention from Home Instead with regular meal times, medications on time, the company they are giving him and the activities in which he is partaking.
For us Home Instead have been amazing just knowing he is safe and being looked after and the relief this brings us.
Thank you
13 March 2026
The care and support was second to none, attention to detail from initial visit to last visit was exemplary. Nothing was a problem or issue. Carers took the time to talk with mam and get to know her, but also enjoyed a laugh along the way. First class service and care delivered on every level. Have
no hesitation in recommending Home Instead.
10 March 2026
We have used home Instead to help with our father's care at our home for over a year now. Dad had a life changing stroke and uses a hoist for transfers and has multiple health complaints, including vascular dementia.
Home Instead have a small team that Dad and our family now know well. Any new
staff are introduced individually and come with a member of the management team on their first visit or if a change is implemented in Dads care then again each member would have to go through this with a member of the management team so everyone happy and confident with the task.
Karen has managed Dads care and is approachable and efficient and safe.
All the carers who have provided care for Dad are polite,kind and professional - which are essential qualities when treating patients with dignity in their own home. Without Home Instead's involvement our father would have needed to go into a nursing home which we are so grateful to avoid. Thank you
19 January 2026
Our family circumstances had changed - suddenly, I needed help with personal care for my husband. I'd been here before many years ago with my mother. The experience had taught me a lot. I learnt the essentials needed - reliability, reassurance, continuity, commitment & people who really cared about
their client and the home carer!
I was lucky to find them all at Home Instead, Durham. Real life savers who provided second to none service. The family app was handy too!
Recommend without reservation. My once proud and very active husband was treated with such dignity until the very end.
18 December 2025
Mum has been using Home Instead for about 5 years and I have no hesitation in recommending the management and team for their wonderful care. Alas Mum has now become very unwell and has to be admitted to a Nursing Home.
From the very start we, the family and Mum, felt that Helen really took on
board all that we told her about Mum her interests, likes and dislikes in a very kind and proffesional way. The staff were certainly matched up to her interests ; country pursuits, reading, art and travel. As Mum became less able to hear and see well the staff were very patient and mindful of her changing requirements. We are so disappointed that Mum has been unable to continue to be cared for at home by Home Instead. They really are a wonderful , caring organisation.
14 November 2025
Home Instead provides an exceptional home care service. Their management, admin and care staff all always provide prompt, professional, effective, flexible and above all caring service.
Home Instead will always go the extra mile and will do their level best to accommodate your needs.
I have no
hesitation in recommending them - 5 star service.
17 July 2025
The girls that mam has are so kind, caring and very professional, they go above and beyond to make mam happy. I personally find the time mam spends with them gives me peace of mind that she is in very safe hands.
14 May 2025
We have used Home Instead for several years now, first with Dad, then subsequently with Mam, and in our experience, they have been second to none. The genuine care and support my parents received has been heartwarming, and this has extended to the support we as a family feel we have had too.
Everyone has become part of our family and without this, we would not have been able to keep Mam in her own home for so long. Sadly, Dad passed away, and now Mam has moved into a care facility and the saddest part of this is that Mam (and all of us) will miss everyone very much. A big thank you to all and a high recommendation to anyone deciding on care in the future.
04 April 2025
Could not of done any better. Fabulous care and attention to mam. All staff from office to carers very accommodating and friendly and patient with mam dispute her being challenging at times. The family portal is excellent too.
06 March 2025
We have been using the service of Home Instead Durham for over 4 years. Unfortunately my nana now requires 24/7 care so has had to go into a Care Home. It is due to the staff at Home Instead we have been able to keep my Nana in her home for so long.
The management at Home Instead have always tried
to ensure the same care givers are timetabled to Nana, this is despite her needs changing over the years. This has allowed for an amazing relationship to be built up.
The care and support given to nana over the years has always been outstanding, not only did they do her jobs, personal care and take her shopping, they provided daily companionship to her while family had to work.
As a family we couldn't recommend Home Instead more highly - they are an outstanding company who really do care about their clients individual needs. Thank you.
12 February 2025
My carers have worked hard and have helped me to see that I can go forward. Needed help to realise a purpose in my life. They helped me cope and raised my spirits by their caring and progressive attitude to my situation. When returning from hospital, they worked so hard for me and with me. My thanks
to my group of carers and the office staff at Home Instead. 20 out of 10 for caring and for helping to encourage me. Love to you all.
12 February 2025
I have had a very good experience of 4 years with Home Instead. Their carers are very capable, responsible, and very nice people.
20 January 2025
The service provided by Home Instead is truly superb. Every aspect from communication with the management team to the care given to my mum has been excellent. My mum's needs have changed over the past year and the increased level of care has been very much the result of joint discussions with the
team, including things noticed by the carers in the home. The care has enabled mum to stay in her own home which is what she wants. As a family we are reassured that she has daily contact with skilled staff who understand her needs. Mum loves their company and looks forward to the visits. The team are really responsive too, replying promptly to any emails, adjusting the care as needed. Basically nothing is too much trouble. They are invested in mum, wanting her to be comfortable and happy. I cannot recommend Home Instead, Durham highly enough. A brilliant service all round.
17 September 2024
Home Instead continue to provide excellent care for my mother. She has received daily care input for over 18 months and they have adapted and adjusted to her changing care needs. Staff are all trained and updated with any equipment such as stand-aids, and have provided suggestions for further
adaptations that have improved her ease of transfers.
The service is very friendly and personal. My mother looks forward to visits as the carers provide so much more than just meeting her personal care needs as they also provide companionship and genuinely care for her. I can't recommend Home Instead Durham highly enough.
09 September 2024
Until recently the team has taken great care of my mother-in-law calling in every day to take care of her needs to enable her to live independently. The core team of three worked well together setting up a simple system to ensure all tasks were taken care of.
The office staff were always helpful
whenever I needed to speak to them to make changes to her care and had my mother-in-law's circumstances stayed the same we would have still been using their services.
I can't thank the team enough, you gave us peace of mind when we couldn't pop in, and having your support was a godsend to us.
16 July 2024
My mam loves the carer's visits, she's a very social person and enjoys chatting to someone other than myself. They're always kind, friendly and very conscientious with raising any concerns regarding Mam's welfare.
Recently they have helped organise an admiral nurse and from there I've been able to
visit a social group for both myself and mam. I feel this was above and beyond expectations, thank you.
09 April 2024
My husband and I were so pleased that we used Home Instead when my mum needed care.
The whole team was empathetic, caring, professional, and always went the extra mile. The app gave us a daily report of Mum's health and welfare.
The office staff were always available to answer a phone call.
The
carers were so kind and so patient with my mum. She loved them. Unfortunately Mum felt she needed 24-hour care and at her request, she has moved into a care home. I had so hoped she would manage at home with the assistance of Home Instead. Care is expensive but we felt the whole team at Home Instead gave value for money and I would not hesitate to recommend them.
12 March 2024
Every aspect of the service provided by Home Instead has been outstanding. The care my mum has received to date has been personalised and sensitive to her changing needs. Thank you to all at Home Instead.
11 March 2024
I have only praise for the Home Instead team looking after, and coordinating, the care for our parents, who both suffer from, dementia. They have differing needs, but the care professionals are able to attend to each of their needs and our parents are also very comfortable with the care they
receive. They deal with personal needs, hygiene requirements and meal preparation, cleaning and all the other tasks that are required with utmost professionalism, kindness and each care professional has their own high standards. The care provided is not intrusive and without it, we have no doubt that our parents would not be able to remain in their own home. We have enjoyed a good relationship with all the care professionals and we trust them. They always prompt us when additional needs arise, whether temporary or not, and this is important to us as needs are evolving and we are not present on a daily basis, but they are.