Submit a Review for Manorcourt Homecare (Brooke)
Amelia House, Brooke Industrial Estate, Norwich Road, Norwich, NR15 1HJ
View full details of Manorcourt Homecare (Brooke)Latest Reviews for Manorcourt Homecare (Brooke)
20 May 2025
I cannot praise the staff highly enough for the care which they gave to mum during her last few months at home. Mum was a very private person, and could be hard to please, but from the first visit, she was very happy with the carers, and became very fond of them. As her family, we were always kept
well informed about any issues which arose, and we knew that she was receiving the very best of care from a dedicated and very supportive team. Thank you to each and every one of you.
22 May 2024
As a regular user of the service, I have found that the organisation has been flexible to accommodate the changing requirements of their client. Similarly, the individual care providers have always gone out of their way to ensure that, where possible, their visits cause the minimum disruption of any
prior arrangements. Of course, this is not always possible as unforeseen circumstances arise with other service users that may impact on the timing of carer visits. When such circumstances arise, either the organisation or more usually, the individual carer will telephone to advise of delays, giving a revised schedule.
In recent weeks the organisation has increased their staffing level and, as a result, are able to arrange that care visits are normally made by the same two carers.
08 May 2024
All staff are excellent.
03 May 2024
The care and support of all staff, management and carers received has been excellent. As I have to attend the hospital on occasion they are only too happy to change rota times, making sure I am ready for the appointment. Many Thanks.
27 February 2024
One or two problems. Mainly change or shortage of staff.
12 February 2024
All carers are very friendly and carry out any requests with ease. Most chat with my mum and always offer to make her lunch before they leave. Very happy with the service so far as it gives me peace of mind when I cannot get there and gives my mum a bit of company for an hour or so.
05 January 2024
1) On my mum's care plan it has not reflected on Mum's care plan of her wishes.
2) On numerous occasions staff have not made contact when changes have been made on staff changes (rota changes).
3) My mum is very happy with Manorcourt Homecare services.
07 December 2023
As a family, we are so grateful for the care and support of our mother.
The carers are very kind, helpful beyond their needs and very experienced with the care they offer. We are doing our utmost to keep our mother in her home, and without Manorcourt Homecare (Brooke), this would be impossible.
06 December 2023
I would just like to thank all of the carers for providing an excellent service.
28 June 2023
Always very good and helpful.
28 June 2023
No problems, excellent service at all times from my carer.
27 June 2023
I'm quite satisfied with the help.
12 January 2023
The carers are very good but the office staff could do a lot better. Why has the carer report stopped being left in my blue folder? Also, the fact that there is no weekly rota sent to me is utter madness. I don't know when or who is coming.
20 December 2022
No problems - only late in the mornings at 11am.
20 December 2022
My carer is like a friend, very efficient and sees my needs. I look forward to her visits.
14 December 2022
Good.
07 December 2022
I wish they would bring back the rotas and also that they would ring and tell me if there is any changes.
07 December 2022
Wonderful team of carers. Can't complain about anything. Carers go above and beyond and do anything needed.
18 July 2022
Very good groups of carers who know what they are doing.
15 July 2022
Carers always treat me with care, patience and respect. Always happy to listen to my needs. Lovely bunch of carers.
Latest Reviews for Manorcourt Homecare (Brooke)
20 May 2025
I cannot praise the staff highly enough for the care which they gave to mum during her last few months at home. Mum was a very private person, and could be hard to please, but from the first visit, she was very happy with the carers, and became very fond of them. As her family, we were always kept
well informed about any issues which arose, and we knew that she was receiving the very best of care from a dedicated and very supportive team. Thank you to each and every one of you.
22 May 2024
As a regular user of the service, I have found that the organisation has been flexible to accommodate the changing requirements of their client. Similarly, the individual care providers have always gone out of their way to ensure that, where possible, their visits cause the minimum disruption of any
prior arrangements. Of course, this is not always possible as unforeseen circumstances arise with other service users that may impact on the timing of carer visits. When such circumstances arise, either the organisation or more usually, the individual carer will telephone to advise of delays, giving a revised schedule.
In recent weeks the organisation has increased their staffing level and, as a result, are able to arrange that care visits are normally made by the same two carers.
08 May 2024
All staff are excellent.
03 May 2024
The care and support of all staff, management and carers received has been excellent. As I have to attend the hospital on occasion they are only too happy to change rota times, making sure I am ready for the appointment. Many Thanks.
27 February 2024
One or two problems. Mainly change or shortage of staff.
12 February 2024
All carers are very friendly and carry out any requests with ease. Most chat with my mum and always offer to make her lunch before they leave. Very happy with the service so far as it gives me peace of mind when I cannot get there and gives my mum a bit of company for an hour or so.
05 January 2024
1) On my mum's care plan it has not reflected on Mum's care plan of her wishes.
2) On numerous occasions staff have not made contact when changes have been made on staff changes (rota changes).
3) My mum is very happy with Manorcourt Homecare services.
07 December 2023
As a family, we are so grateful for the care and support of our mother.
The carers are very kind, helpful beyond their needs and very experienced with the care they offer. We are doing our utmost to keep our mother in her home, and without Manorcourt Homecare (Brooke), this would be impossible.
06 December 2023
I would just like to thank all of the carers for providing an excellent service.
28 June 2023
Always very good and helpful.
28 June 2023
No problems, excellent service at all times from my carer.
27 June 2023
I'm quite satisfied with the help.
12 January 2023
The carers are very good but the office staff could do a lot better. Why has the carer report stopped being left in my blue folder? Also, the fact that there is no weekly rota sent to me is utter madness. I don't know when or who is coming.
20 December 2022
No problems - only late in the mornings at 11am.
20 December 2022
My carer is like a friend, very efficient and sees my needs. I look forward to her visits.
14 December 2022
Good.
07 December 2022
I wish they would bring back the rotas and also that they would ring and tell me if there is any changes.
07 December 2022
Wonderful team of carers. Can't complain about anything. Carers go above and beyond and do anything needed.
18 July 2022
Very good groups of carers who know what they are doing.
15 July 2022
Carers always treat me with care, patience and respect. Always happy to listen to my needs. Lovely bunch of carers.