Submit a Review for UKG Care Havant
Unit C2 Cairo Place, Endeavour Business Place, Havant, PO9 1QN
View full details of UKG Care HavantLatest Reviews for UKG Care Havant
21 July 2025
Your company massively let my mum down from the beginning to the end full stop.
Your company failed to come to my mum on weekends telling my mum there was no lunch call therefore in the morning could you make her a sandwich failing to remember that she has oxygen cylinders to change over.
As
well as at the end just stopping her care all together and then saying that you were told to stop even though you told us through a letter as well as verbally that you were going to give us 28 days notice which you never gave.
Let's wait for care quality commission outcome because they are doing an investigation because it is as they say a safeguarding issue toward your company of the way you treated my mother, it was disgraceful and they are taking it up as well as social services let's see the outcome shall we!
11 July 2025
My mother has end stage COPD and was transferred to UKG Care to provide her with getting her up/putting to bed, and meals throughout the day. During these last few months of using this agency, there have been times when some of the young carers have not even known how to cook simple things, or even
use the cooker. Sometimes they wouldn't even turn up, leaving mum to fend for herself. They've now given mum 28 days notice stating they can't provide for her anymore. They didn't even turn up to give mum her dinner last night. We complained on Facebook, and they then blocked us!! The family are 1.5hrs away, and we're all disgusted with their behavior. This is negligence and we'll be taking this further!
05 November 2024
The team went far beyond what was expected, not only meeting my wife's every need but also making strong connections with her that bring her comfort and laughter. Their dedication and commitment are truly exceptional, whether they were helping with daily routine, sharing stories, or simply being a
reassuring presence to her. For this, I am eternally grateful.
Thank you to the carers and the team.
02 September 2024
Amazing people helped us through a very difficult time. Couldn't have done it without these lovely carers.
Every carer was kind, respectful and professional and took their time to provide the best possible care to my mum.
Thank you.
05 June 2024
At my time of life, I don't do reviews but UKG Care has been exceptional, from their office staff to all of their carers. My wife has help every morning. They all carry out all of my wife's requirements with a kind and happy manner. She looks forward to seeing them every day, which starts her day
feeling bright and happy. One of her main carers should be called "Tina Turner" because she is simply the best.
22 May 2024
Excellent set of carers, very grateful for the help and support provided by the whole company, could not have managed without them. Truly fabulous and caring, professional and reliable, would highly recommend.
09 February 2024
This review should cover 2023/24. Whilst the care staff are generally excellent, the management of this company is not. I am constantly having to phone about the roster. Changes are made without confirmation or notification, not even a phone call. Last night was a typical example when we were
expecting one carer and another turned up. Another issue is timekeeping. We expect someone at one time and they turn up at another. I once tried to talk to the branch manager about our situation and was promptly told to speak to the rostering department. It seemed beneath her to speak to me. Last night I had the phone put down on me under the excuse that the person suddenly couldn’t hear me. When I phoned back another person answered who had no trouble hearing me at all. I have now advised the company we will not train any more staff and that if anyone shows up for a duty who is new they will not be admitted. It’s happened too many times (over a dozen) after 8 months and still no regular team.
30 November 2023
Very happy with the carers, very satisfied but not happy with my times keep changing all the time. If you haven't got enough staff, carers etc, would be a good idea to get the agency back up, don't agree with walkers with being winter, them getting wet worries me.
09 October 2023
All the carers that I have had so far have been cheerful, chatty and helpful. I have no complaints.
09 October 2023
UKG care has been my father's first experience of home care. His care started early August. He appears to have had a good experience with the carers so far. He looks forward to their visits and appreciates the social interaction and reassurance that they provide. The family have been grateful for
the communications via a notebook and phone when required.
29 September 2023
It is nice that he gets the same carers. With dementia, he gets confused, plus he seems to have trust in them but if he gets new ones he seems to play up so it's been nice for him. Just a big thank you to you all for the care you give him which makes me feel better.
29 September 2023
Thank you for providing such a marvelous service. All your admin staff and carers have provided cheerful and efficient help. It is certainly helping me cope with the aftermath of an unfortunate accident.
29 September 2023
Since UKG care have been visiting my father, he has been regularly eating lunch. He is also no longer getting skin breakdown in skin folds due to his specific washing cream application.
There was some initial resistance about not needing any care, he is now looking forward to his daily visit. He
was particularly impressed with a new carer who supported him when he collapsed. I have also been able to spend some time with my family at home.
28 September 2023
I would like carers to not be so late getting to me. I get on very well with most of the carers and they are very helpful.
28 September 2023
In general I have no complaints, I have found your carers most helpful and considerate.
28 September 2023
The care support I received is excellent and I now regard the carers as my friends and would miss their daily visits.
25 September 2023
Carers very helpful. Always polite and make sure everything is okay before leaving the premises. Polite and cheerful in every greeting.
25 September 2023
My parents are very happy with the care provided. There were a few teething problems initially getting times and carers in place but it didn’t take long for everything to be smoothed out. Now we have a consistent carer and the times that suit my parents in place. Communication is good, generally,
they know who is coming in advance. Overall, very happy.
25 September 2023
On the whole, very satisfactory. There are one or two carers who I don't think are as capable as some. Most come in with a smile and are chatty, always ask if there is anything they can do like a cup of tea and the like. Thank you for your help.
22 September 2023
I am very satisfied with the level of care supplied by the carers. They are all nice individuals and I enjoy their visits.
Latest Reviews for UKG Care Havant
21 July 2025
Your company massively let my mum down from the beginning to the end full stop.
Your company failed to come to my mum on weekends telling my mum there was no lunch call therefore in the morning could you make her a sandwich failing to remember that she has oxygen cylinders to change over.
As
well as at the end just stopping her care all together and then saying that you were told to stop even though you told us through a letter as well as verbally that you were going to give us 28 days notice which you never gave.
Let's wait for care quality commission outcome because they are doing an investigation because it is as they say a safeguarding issue toward your company of the way you treated my mother, it was disgraceful and they are taking it up as well as social services let's see the outcome shall we!
11 July 2025
My mother has end stage COPD and was transferred to UKG Care to provide her with getting her up/putting to bed, and meals throughout the day. During these last few months of using this agency, there have been times when some of the young carers have not even known how to cook simple things, or even
use the cooker. Sometimes they wouldn't even turn up, leaving mum to fend for herself. They've now given mum 28 days notice stating they can't provide for her anymore. They didn't even turn up to give mum her dinner last night. We complained on Facebook, and they then blocked us!! The family are 1.5hrs away, and we're all disgusted with their behavior. This is negligence and we'll be taking this further!
05 November 2024
The team went far beyond what was expected, not only meeting my wife's every need but also making strong connections with her that bring her comfort and laughter. Their dedication and commitment are truly exceptional, whether they were helping with daily routine, sharing stories, or simply being a
reassuring presence to her. For this, I am eternally grateful.
Thank you to the carers and the team.
02 September 2024
Amazing people helped us through a very difficult time. Couldn't have done it without these lovely carers.
Every carer was kind, respectful and professional and took their time to provide the best possible care to my mum.
Thank you.
05 June 2024
At my time of life, I don't do reviews but UKG Care has been exceptional, from their office staff to all of their carers. My wife has help every morning. They all carry out all of my wife's requirements with a kind and happy manner. She looks forward to seeing them every day, which starts her day
feeling bright and happy. One of her main carers should be called "Tina Turner" because she is simply the best.
22 May 2024
Excellent set of carers, very grateful for the help and support provided by the whole company, could not have managed without them. Truly fabulous and caring, professional and reliable, would highly recommend.
09 February 2024
This review should cover 2023/24. Whilst the care staff are generally excellent, the management of this company is not. I am constantly having to phone about the roster. Changes are made without confirmation or notification, not even a phone call. Last night was a typical example when we were
expecting one carer and another turned up. Another issue is timekeeping. We expect someone at one time and they turn up at another. I once tried to talk to the branch manager about our situation and was promptly told to speak to the rostering department. It seemed beneath her to speak to me. Last night I had the phone put down on me under the excuse that the person suddenly couldn’t hear me. When I phoned back another person answered who had no trouble hearing me at all. I have now advised the company we will not train any more staff and that if anyone shows up for a duty who is new they will not be admitted. It’s happened too many times (over a dozen) after 8 months and still no regular team.
30 November 2023
Very happy with the carers, very satisfied but not happy with my times keep changing all the time. If you haven't got enough staff, carers etc, would be a good idea to get the agency back up, don't agree with walkers with being winter, them getting wet worries me.
09 October 2023
All the carers that I have had so far have been cheerful, chatty and helpful. I have no complaints.
09 October 2023
UKG care has been my father's first experience of home care. His care started early August. He appears to have had a good experience with the carers so far. He looks forward to their visits and appreciates the social interaction and reassurance that they provide. The family have been grateful for
the communications via a notebook and phone when required.
29 September 2023
It is nice that he gets the same carers. With dementia, he gets confused, plus he seems to have trust in them but if he gets new ones he seems to play up so it's been nice for him. Just a big thank you to you all for the care you give him which makes me feel better.
29 September 2023
Thank you for providing such a marvelous service. All your admin staff and carers have provided cheerful and efficient help. It is certainly helping me cope with the aftermath of an unfortunate accident.
29 September 2023
Since UKG care have been visiting my father, he has been regularly eating lunch. He is also no longer getting skin breakdown in skin folds due to his specific washing cream application.
There was some initial resistance about not needing any care, he is now looking forward to his daily visit. He
was particularly impressed with a new carer who supported him when he collapsed. I have also been able to spend some time with my family at home.
28 September 2023
I would like carers to not be so late getting to me. I get on very well with most of the carers and they are very helpful.
28 September 2023
In general I have no complaints, I have found your carers most helpful and considerate.
28 September 2023
The care support I received is excellent and I now regard the carers as my friends and would miss their daily visits.
25 September 2023
Carers very helpful. Always polite and make sure everything is okay before leaving the premises. Polite and cheerful in every greeting.
25 September 2023
My parents are very happy with the care provided. There were a few teething problems initially getting times and carers in place but it didn’t take long for everything to be smoothed out. Now we have a consistent carer and the times that suit my parents in place. Communication is good, generally,
they know who is coming in advance. Overall, very happy.
25 September 2023
On the whole, very satisfactory. There are one or two carers who I don't think are as capable as some. Most come in with a smile and are chatty, always ask if there is anything they can do like a cup of tea and the like. Thank you for your help.
22 September 2023
I am very satisfied with the level of care supplied by the carers. They are all nice individuals and I enjoy their visits.