UKG Care Havant

Unit C2 Cairo Place, Endeavour Business Place, Havant PO9 1QN
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7.9 49 Reviews
  • UKG Care Havant, Havant
UKG Care Havant believes everyone should be able to live life to the full, regardless of age or disability. For them, this means not only looking after your physical needs, but also taking care of your emotional wellbeing. Their approach to care centres on client happiness and their main aim is to help those they care for stay independent for as long as possible.

They think care begins with respecting and responding to the choices their clients make about their support. They work closely with you, and those closest to you – getting to know you really well, so that they understand your unique requirements.

What you can expect from UKG's personalised care:
Care designed exclusively around you
Timed visits to fit in with your way of life
Continuity of care staff, to make you feel at ease
Reliability – they won’t let you down
Responsive to change – your care will always meet your needs
Vetted, experienced and highly trained staff
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Care Provided by UKG Care Havant

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

Care visits from 30 minutes
Companionship and complex care services are available

These prices are only a guideline, please contact UKG Care Havant to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • UKG Lifestyle Ltd t/a UKG Care

Person in Charge

  • Christina Winchester (Registered Manager)

UKG Care Havant Reviews (49)

7.9

UKG Care Havant has a Review Score of 7.9 (7.910) out of 10, based on 8 reviews in the last 2 years.
Over all time UKG Care Havant has 49 reviews.

Overall Experience
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Date Published
  • 49
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Reviewer Connection to UKG Care Havant
  • 25
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Total of 49, showing 1-20
Review from Joanna P (Daughter of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Your company massively let my mum down from the beginning to the end full stop.
Your company failed to come to my mum on weekends telling my mum there was no lunch call therefore in the morning could you make her a sandwich failing to remember that she has oxygen cylinders to change over.
As well
as at the end just stopping her care all together and then saying that you were told to stop even though you told us through a letter as well as verbally that you were going to give us 28 days notice which you never gave.
Let's wait for care quality commission outcome because they are doing an investigation because it is as they say a safeguarding issue toward your company of the way you treated my mother, it was disgraceful and they are taking it up as well as social services let's see the outcome shall we!
Reply from Natasha Waldron, Director at UKG Care Havant
We're truly sorry this experience has caused distress - that's never the outcome we want for any client or family. Weekend lunch visits were adjusted in agreement with your mum. Carers reminded her…read more
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Review from S H (Daughter of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother has end stage COPD and was transferred to UKG Care to provide her with getting her up/putting to bed, and meals throughout the day. During these last few months of using this agency, there have been times when some of the young carers have not even known how to cook simple things, or even
use the cooker. Sometimes they wouldn't even turn up, leaving mum to fend for herself. They've now given mum 28 days notice stating they can't provide for her anymore. They didn't even turn up to give mum her dinner last night. We complained on Facebook, and they then blocked us!! The family are 1.5hrs away, and we're all disgusted with their behavior. This is negligence and we'll be taking this further!
Reply from Natasha Waldron, Director at UKG Care Havant
We truly understand your frustration. However, UKG Care followed all formal procedures, including issuing 28 days' notice and maintaining open communication with all parties involved. On the final…read more
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Review from Eddie H (Husband of Client) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team went far beyond what was expected, not only meeting my wife's every need but also making strong connections with her that bring her comfort and laughter. Their dedication and commitment are truly exceptional, whether they were helping with daily routine, sharing stories, or simply being a reassuring
presence to her. For this, I am eternally grateful.
Thank you to the carers and the team.
Reply from Natasha Waldron, Director at UKG Care Havant
We're deeply moved by your kind words and so grateful to hear that our team has been a comforting presence for your wife. It's truly our privilege to be a part of her life, and we're glad to know that…read more
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Review from O B (Daughter of Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing people helped us through a very difficult time. Couldn't have done it without these lovely carers.
Every carer was kind, respectful and professional and took their time to provide the best possible care to my mum.
Thank you.
Reply from Natasha Waldron, Director at UKG Care Havant
We're deeply touched by your words and honoured to have been there for you and your mum during such a challenging time. It means the world to us to know that our carers were able to provide the…read more
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Review from Terry D (Husband of Client) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At my time of life, I don't do reviews but UKG Care has been exceptional, from their office staff to all of their carers. My wife has help every morning. They all carry out all of my wife's requirements with a kind and happy manner. She looks forward to seeing them every day, which starts her day feeling
bright and happy. One of her main carers should be called "Tina Turner" because she is simply the best.
Reply from Sam Beaumont-Terry, Financial Controller at UKG Care Havant
Thank you for taking the time to complete our review. I am glad that you are happy with the service you are receiving. Please do not hesitate to contact us if you have any issues in the future.
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Review from T J (Friend of Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent set of carers, very grateful for the help and support provided by the whole company, could not have managed without them. Truly fabulous and caring, professional and reliable, would highly recommend.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you so much for your kind words! We're thrilled to hear that our team has made a positive impact and provided the support you needed. It's truly rewarding to know that our efforts are…read more
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Review from J G (Father of Client) published on 9 February 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
This review should cover 2023/24. Whilst the care staff are generally excellent, the management of this company is not. I am constantly having to phone about the roster. Changes are made without confirmation or notification, not even a phone call. Last night was a typical example when we were expecting
one carer and another turned up. Another issue is timekeeping. We expect someone at one time and they turn up at another. I once tried to talk to the branch manager about our situation and was promptly told to speak to the rostering department. It seemed beneath her to speak to me. Last night I had the phone put down on me under the excuse that the person suddenly couldn’t hear me. When I phoned back another person answered who had no trouble hearing me at all. I have now advised the company we will not train any more staff and that if anyone shows up for a duty who is new they will not be admitted. It’s happened too many times (over a dozen) after 8 months and still no regular team.
Reply from Natasha Waldron, Director at UKG Care Havant
We deeply regret the experience you've had with our services. It's truly important to us that every interaction leaves you feeling valued and supported. I want to assure you that our Registered…read more
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Review from R D (Client) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Very happy with the carers, very satisfied but not happy with my times keep changing all the time. If you haven't got enough staff, carers etc, would be a good idea to get the agency back up, don't agree with walkers with being winter, them getting wet worries me.
Reply from Natasha Waldron, Director at UKG Care Havant
I appreciate your positive feedback regarding our carers; it's wonderful to hear that you're satisfied with their service. I also want to address your concern about the changing schedule and the use…read more
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Review from Geoff H (Client) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers that I have had so far have been cheerful, chatty and helpful. I have no complaints.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you for your positive feedback! Our team strives to provide the best care possible and it's great to know that we have met your expectations.
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Review from C M (Daughter of Client) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
UKG care has been my father's first experience of home care. His care started early August. He appears to have had a good experience with the carers so far. He looks forward to their visits and appreciates the social interaction and reassurance that they provide. The family have been grateful for the
communications via a notebook and phone when required.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you for sharing your father's positive experience with UKG care. We are thrilled to hear that he has had a good experience with our carers and that he looks forward to their visits. We…read more
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Review from Sally B (Wife of Client) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is nice that he gets the same carers. With dementia, he gets confused, plus he seems to have trust in them but if he gets new ones he seems to play up so it's been nice for him. Just a big thank you to you all for the care you give him which makes me feel better.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you so much for your kind words and feedback. We truly appreciate your trust in our carers and are glad to hear that your husband feels comfortable and secure with them. Consistency in care is…read more
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Review from V S (Client) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for providing such a marvelous service. All your admin staff and carers have provided cheerful and efficient help. It is certainly helping me cope with the aftermath of an unfortunate accident.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you so much for your kind words and positive feedback. We are thrilled to hear we are providing you with the help you need.

We understand that coping with the aftermath of an unfortunate…read more
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Review from Jane T (Daughter of Client) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since UKG care have been visiting my father, he has been regularly eating lunch. He is also no longer getting skin breakdown in skin folds due to his specific washing cream application.
There was some initial resistance about not needing any care, he is now looking forward to his daily visit. He was
particularly impressed with a new carer who supported him when he collapsed. I have also been able to spend some time with my family at home.
Reply from Natasha Waldron, Director at UKG Care Havant
Our dedicated team strives to build trust and provide compassionate support to all our clients. We are especially pleased to hear that one of our carers was able to assist your father when he…read more
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Review from P E (Client) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like carers to not be so late getting to me. I get on very well with most of the carers and they are very helpful.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you for your feedback. We appreciate your positive comments about our carers and their helpfulness. We understand that punctuality is important to you, and we apologize for any inconvenience…read more
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Review from John P (Client) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general I have no complaints, I have found your carers most helpful and considerate.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you for taking the time to share your feedback with us. We are pleased to hear that you have found our carers to be helpful and considerate. Providing compassionate and considerate care is at…read more
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Review from Jean S (Client) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care support I received is excellent and I now regard the carers as my friends and would miss their daily visits.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you for taking the time to share your positive experience with our care support. We are thrilled to hear that our carers have not only provided excellent care but have also become friends to…read more
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Review from Eugenia C (Client) assisted by family/friend published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers very helpful. Always polite and make sure everything is okay before leaving the premises. Polite and cheerful in every greeting.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you for your positive review! We are thrilled to hear that our carers have been helpful, polite, and attentive during their visits. Ensuring your satisfaction and well-being is our top priority,…read more
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Review from Cyril B (Daughter of Client) assisted by family/friend published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents are very happy with the care provided. There were a few teething problems initially getting times and carers in place but it didn’t take long for everything to be smoothed out. Now we have a consistent carer and the times that suit my parents in place. Communication is good, generally, they
know who is coming in advance. Overall, very happy.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you for taking the time to share your feedback. We are glad to hear that your parents are happy with the care provided. We apologize for any initial teething problems in getting the times and…read more
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Review from Georgina S (Client) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, very satisfactory. There are one or two carers who I don't think are as capable as some. Most come in with a smile and are chatty, always ask if there is anything they can do like a cup of tea and the like. Thank you for your help.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you for your feedback. We are glad to hear that your overall experience has been satisfactory. We appreciate your positive comments about most of our carers, who come in with a smile, are…read more
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Review from M F (Client) assisted by family/friend published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the level of care supplied by the carers. They are all nice individuals and I enjoy their visits.
Reply from Natasha Waldron, Director at UKG Care Havant
Thank you for your kind words and positive feedback. We are delighted to hear that you are satisfied with the level of care provided by our carers. It's wonderful to know that you find them to be nice…read more
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Current Review Score: 7.9 (7.910)

Overview of Review Score

The Review Score of 7.9 (7.910) out of 10 for UKG Care Havant is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.660 for UKG Care Havant is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 47 Ratings = 3.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for UKG Care Havant is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about UKG Care Havant

What Type of Services does UKG Care Havant offer?

UKG Care Havant offers Home Care.

How many Carers does UKG Care Havant employ?

UKG Care Havant employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact UKG Care Havant to verify any information. View our terms and conditions. UKG Care Havant has an Enhanced Service - more info.