UKG Care Havant

We're truly sorry this experience has caused distress - that's never the outcome we want for any client or family. Weekend lunch visits were adjusted in agreement with your mum. Carers reminded her during morning visits, and a welfare call was made later that day to check she was comfortable - which she confirmed. We accept this may not have been clearly shared with the wider family. On the final day, we were instructed by CCG to conclude care after the morning visit. That evening, when we were informed the new provider hadn't attended, we offered to return for the bedtime visit - this was declined. We're cooperating fully with social services and welcome their review. If any improvements are identified, we'll take them on board and act on them. We remain committed to kind, respectful care and wish your family all the best. Read less

We truly understand your frustration. However, UKG Care followed all formal procedures, including issuing 28 days' notice and maintaining open communication with all parties involved. On the final day, we were instructed in writing by CCG to conclude care after the morning call, with the new provider confirmed to take over from lunchtime. That evening, when we heard the new provider hadn't attended, we immediately offered to complete the bedtime visit - this was declined. In the continuing spirit of openness and transparency: across all the months we supported your mum, we cancelled a lunchtime call - only after speaking to her directly and receiving her full permission. While we understand the upset around how this transition unfolded, UKG Care followed correct procedures from start to finish. Read less

We're deeply moved by your kind words and so grateful to hear that our team has been a comforting presence for your wife. It's truly our privilege to be a part of her life, and we're glad to know that the personal connections and care provided have made a difference. Our carers are passionate about going above and beyond, and your feedback inspires us to keep providing this level of commitment. Thank you for allowing us to be there for her and for sharing this experience, truly brightens our day. Read less

We deeply regret the experience you've had with our services. It's truly important to us that every interaction leaves you feeling valued and supported. I want to assure you that our Registered Manager has reached out to address your concerns and has initiated our complaints procedure to thoroughly investigate and resolve this matter. Your feedback is invaluable, and we are committed to addressing any issues to ensure your satisfaction. Thank you for bringing this to our attention, and please know that we are dedicated to making things right for you. Read less

We appreciate your understanding and value your input in helping us enhance our services. If there's anything more you'd like to discuss or suggest, feel free to reach out. Your satisfaction is our priority. Read less

Thank you for sharing your father's positive experience with UKG care. We are thrilled to hear that he has had a good experience with our carers and that he looks forward to their visits. We understand the importance of social interaction and reassurance in home care, and we are glad that our carers have been able to provide that for your father.

Communication is a vital aspect of our service, and we are pleased to hear that you and your family have found our red book and phone communications helpful. We strive to keep you informed and involved in your loved one's care journey.

We appreciate your trust in our services and look forward to continuing to provide excellent care for your father. Read less

Thank you so much for your kind words and feedback. We truly appreciate your trust in our carers and are glad to hear that your husband feels comfortable and secure with them. Consistency in care is indeed crucial for individuals with dementia, as it helps minimize confusion and build trust. We are committed to providing the best possible care and ensuring your husband's well-being. Your gratitude means a lot to us, and we will continue to strive for excellence in our services. Read less

Thank you so much for your kind words and positive feedback. We are thrilled to hear we are providing you with the help you need.

We understand that coping with the aftermath of an unfortunate accident can be challenging, and we are glad that we have been able to support you during this time. Our team is dedicated to providing compassionate care and assistance to make your recovery as smooth as possible.

If there is anything else we can do to further assist you or if you have any specific needs or concerns, please do not hesitate to reach out to us. We are here to help and appreciate the opportunity to be of service to you. Thank you for choosing us as your care provider. Read less

Our dedicated team strives to build trust and provide compassionate support to all our clients. We are especially pleased to hear that one of our carers was able to assist your father when he collapsed, showcasing our commitment to their safety and well-being.

We also appreciate that our services have allowed you to spend quality time with your family at home. It is our goal to provide not only care for your loved one but also peace of mind for you and your family. Thank you for choosing UKG Care Read less

Thank you for your feedback. We appreciate your positive comments about our carers and their helpfulness. We understand that punctuality is important to you, and we apologize for any inconvenience caused by their lateness. We will address these issues and see what we can put in place to ensure that they arrive on time for your future appointments. Your satisfaction is our priority, and we appreciate your patience and understanding. If you have any further concerns or suggestions, please feel free to let us know. Read less

We appreciate your kind words and are grateful for the opportunity to support you. We are committed to continuously improving our services and ensuring your satisfaction. Thank you for choosing us as your care provider. Read less

Thank you for taking the time to share your positive experience with our care support. We are thrilled to hear that our carers have not only provided excellent care but have also become friends to you. Building meaningful relationships with our clients is something we strive for, as it helps create a warm and supportive environment. We understand that their daily visits have become an important part of your routine, and we appreciate the trust you have placed in us. We are here for you and value your friendship. Read less

Thank you for your positive review! We are thrilled to hear that our carers have been helpful, polite, and attentive during their visits. Ensuring your satisfaction and well-being is our top priority, and we are glad to know that they make sure everything is okay before leaving. We strive to provide a caring and cheerful environment for our clients, and your feedback reassures us that we are on the right track. We appreciate your kind words about our staff, care/support, and management. Your feedback is valuable to us as we continuously work to improve our services. If there is anything else we can do to enhance your experience or if you have any further suggestions, please feel free to let us know. Read less

Thank you for taking the time to share your feedback. We are glad to hear that your parents are happy with the care provided. We apologize for any initial teething problems in getting the times and carers in place, but we are pleased to know that everything has been smoothed out since then. It's great to hear that you now have a consistent carer and the times that suit your parents' needs. We strive to improve our communication and ensure that you are informed in advance about the carers who will be visiting. Your satisfaction is important to us, and we appreciate your understanding and support. If there is anything else we can do to further enhance your experience, please don't hesitate to let us know. Read less

Thank you for your feedback. We are glad to hear that your overall experience has been satisfactory. We appreciate your positive comments about most of our carers, who come in with a smile, are chatty, and offer assistance such as making a cup of tea. However, we apologize if there have been one or two carers who you feel may not be as capable as others. We take your concerns seriously and will address this issue to ensure that all our carers meet the highest standards of capability and professionalism. Your satisfaction is important to us, and we appreciate your understanding and support. If there is anything else we can do to further enhance your experience, please don't hesitate to let us know. Read less

Thank you for your kind words and positive feedback. We are delighted to hear that you are satisfied with the level of care provided by our carers. It's wonderful to know that you find them to be nice individuals and enjoy their visits. We strive to ensure that our carers not only provide excellent care but also create a positive and enjoyable experience for our clients. Your satisfaction is important to us, and we appreciate your trust in our services. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Read less