UKG Care Havant

Unit C2 Cairo Place, Endeavour Business Place, Havant PO9 1QN
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8.4 49 Reviews
  • UKG Care Havant, Havant
UKG Care Havant believes everyone should be able to live life to the full, regardless of age or disability. For them, this means not only looking after your physical needs, but also taking care of your emotional wellbeing. Their approach to care centres on client happiness and their main aim is to help those they care for stay independent for as long as possible.

They think care begins with respecting and responding to the choices their clients make about their support. They work closely with you, and those closest to you – getting to know you really well, so that they understand your unique requirements.

What you can expect from UKG's personalised care:
Care designed exclusively around you
Timed visits to fit in with your way of life
Continuity of care staff, to make you feel at ease
Reliability – they won’t let you down
Responsive to change – your care will always meet your needs
Vetted, experienced and highly trained staff
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Care Provided by UKG Care Havant

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

Care visits from 30 minutes
Companionship and complex care services are available

These prices are only a guideline, please contact UKG Care Havant to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • UKG Lifestyle Ltd t/a UKG Care

Person in charge

  • Christina Winchester (Registered Manager)

UKG Care Havant Reviews (49)

8.4

UKG Care Havant has a Review Score of 8.4 (8.431) out of 10, based on 10 reviews in the last 2 years.
Over all time UKG Care Havant has 49 reviews.

Overall Experience
  • 23
  • 20
  • 1
  • 3
  • 2
Date Published
  • 49
  • 2
  • 3
  • 10
  • 39
Reviewer Connection to UKG Care Havant
  • 25
  • 10
  • 6
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 49, showing 41-49
Review from Nick G (Son of Client) assisted by family/friend published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has a ten o'clock 'wake up' visit every workday (not weekends). This was initiated following a hospital admission and she is required to fund this herself. The carer girls are very reliable and punctual and have never failed/missed a visit. My mother can dress herself and walk through to the
kitchen - however, the point of interest is the personal care and therefore the visit is merely composed of a quick wash, a cup of tea and a round of toast. All other duties (medication, cleaning etc) are performed by myself. Carers are polite and notify some of the many issues.
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Review from R R (Client) assisted by family/friend published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service I receive.
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  • Treated with Dignity
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Review from B H (Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful in every aspect of care, you also get a hello and smile when calling. The only gripe I have is the night time call at 9.30 pm. When running late due to problems no one rings to say they are running late, sometimes forty minutes. Thank you.
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Review from Peter W (Husband of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has dementia and I am her carer. Each morning and evening a carer in to help wash and dress her. Invariably they are on time although due to traffic or other problems they may be a bit late but I am always told. The carers are always friendly, caring and cheerful. They always care about their
clients and regular reviews take place.
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Review from Joan C (Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good
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Review from Avril D (Client) published on 29 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always excellent service from staff. Treated with dignity and politeness whilst being carefully cared for.
Always punctual, with regular staff.
Office staff kind and helpful.
Cannot fault the service. I am happy with it and would recommend them.
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Review from D R (Husband of Client) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To date an excellent overall service. Somewhat more experience than competition. No complaints with regards to care given to my wife, regular girl become like one of our family- excellent in every respect, occasional replacements, very satisfactory.
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Review from David W (Wife of Client) published on 18 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my 94 year old husbands carer i have been most impressed with "The Help" over the past months. All the staff are dedicated, patient, caring and efficient. I couldn't cope without them!
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Review from S P (Client) published on 15 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are helpful, polite and friendly, willing to help with anything I ask them to do. I was worried because my friend had a bad experience with the company who had looked after her mother, but I have only good things to say about my experience.
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  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.431)

Overview of Review Score

The Review Score of 8.4 (8.431) out of 10 for UKG Care Havant is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.831 for UKG Care Havant is calculated as follows: ( (35 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 59 Ratings = 3.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for UKG Care Havant is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (0)

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