Submit a Review for GoldLeaf Homecare Waltham Abbey
Unit 102, M25 Business Centre, 112 Brooker Road, Waltham Abbey, EN9 1JH
View Full Details of GoldLeaf Homecare Waltham AbbeyLatest Reviews for GoldLeaf Homecare Waltham Abbey
29 September 2025
Overall happy with the care I receive.
29 September 2025
I have received good care from the GoldLeaf carers. I am perfectly satisfied.
22 September 2025
Gwen really likes all her carers and is happy with the care she receives. They are all friendly and caring and treat her with dignity. As a family, we are happy with the care and communication and appreciate all the hard work they do.
22 September 2025
The GoldLeaf carers have always been very professional and supportive not just to my dad but to me too. They always give excellent care and are able to recognise when he is not as well as he should be. Being able to access their reports on the app is a great way to be always updated on his current well being. Any major concerns they may have, will aways result in me being informed personally. Overall, I think the service provided is of the highest standard.
13 February 2025
I cannot rate GoldLeaf Homecare Waltham Abbey enough, carers and managers are all amazing. I don't know what I'd do without them! Always there to support my uncle and give him the care he needs nothing is too much trouble. Also a fantastic support to me, keeps me up to date when necessary and explains everything well. Amazing ladies who I cannot praise enough.
01 October 2024
Overall friendly and good, Mum's needs are met, reliable, management are informative. Goldleaf have been caring and continues for a few years, they all love Mum she is content, always smiling and they say she is a pleasure. Overall quite pleased.
13 September 2024
My grandfather has used Goldleaf for a number of years to help him with his basic needs. The majority of the time the service is good, greeting him with a friendly smile and a cup of tea. Clare is particularly good and comes across with genuine care and attention to detail. Managers are very responsive and carers are punctual, however lack enthusiasm when it comes to meal prep and often do not fill their dedicated time slots given prices have increased over the years.
09 September 2024
The carers are very caring, thoughtful and thorough. We trust their care and support and they often do go above and beyond to ensure Mum's comfort and satisfaction. We are very happy and lucky to have a professional service from a lovely team of carers. The only suggestion is that it would be good to have an app to be able to see care call times and other information for peace of mind.
05 September 2024
As a family, we are very happy with the service provided to Mum. The new staff always read the care plan before their visit; which means mum's needs are always catered for. Mum says the staff who visit are friendly and are willing to do extra small tasks if rules allow. The office staff are always cheerful and helpful.
03 September 2024
Goldleaf Home Care has been helpful in providing flexible care to the client concerned. Where possible, continuity of carers has helped the client build up relationships and encourages social interaction.
03 September 2024
Faultless care of my mum, kind and attentive till her last day with us, enabling me to keep mum's wishes to stay in her own home. I could not have done it without the fantastic carers and the great communication with myself, the manager and the staff in the office, they would not hesitate to go above and beyond for myself and Mum, always being there when needed. To hear and see how the carers treated Mum was such a comfort. I cannot recommend Goldleaf high enough.
20 June 2024
Overall the standard of care is good - some of the carers seem to have much more time to carry out their duties - others seem to be in a hurry to move on to the next client. Mostly the carers themselves are kind and professional. The management team have been exceptional in the way that they have supported my aunt beyond what is required - attending to her in person when she has had accidents in the home calling the ambulance service and aiding me by providing a safety net that can be relied upon.
05 January 2024
I am happy with my carers, they are all lovely ladies. Would not change any of them. Some go over and above their duties I'm sure. Lucky us!
04 November 2021
I'm very happy with the regular carers I have. The only thing that disappoints me is the call times. The slot times that I have are normally 10:00 am. I find that my calls get later and later. Especially Mondays and Sundays. My calls are at 11:00 am or later. It cuts my day especially if I want to go out with my husband. I've spoken to all office staff but I'm not heard whatsoever.
26 October 2021
I am very happy with my carers. They are kind and patient. They listen to what I say and offers me choices.
06 October 2021
GoldLeaf Homecare have exceeded our expectations with caring for my grandmother. She was reluctant to have care but now wouldn't be without the carers that come in to assist her. They have made her feel at ease and have helped her gain her independence back after a fall. The support they offer her is brilliant and the communication from the office is excellent. Everyone at GoldLeaf are friendly and very helpful and you are always able to contact someone if you need to.
08 June 2021
The ladies who have come to assist my husband with personal care have always been efficient and respectful to him and our home, and gone about their work in a cheerful manner, often rawring laughter at times. Through doubtful about having carers, we found our concerns were unnecessary. The daily visits have helped to make the day, especially with covid lockdowns. I would not hesitate to use Goldleaf Homecare again and would recommend them to anyone in need of such services.
15 April 2021
No one experience can cover the professional attitude and care from all the staff and I would not hesitate to recommend GoldLeaf for all your home care requirements.
31 March 2021
General service has been excellent. I am very pleased with all the carers.
18 March 2021
Caring staff, treated with dignity, very trustworthy. Good timekeeping. Respect my wishes. Overall very satisfied.
Latest Reviews for GoldLeaf Homecare Waltham Abbey
29 September 2025
Overall happy with the care I receive.
29 September 2025
I have received good care from the GoldLeaf carers. I am perfectly satisfied.
22 September 2025
Gwen really likes all her carers and is happy with the care she receives. They are all friendly and caring and treat her with dignity. As a family, we are happy with the care and communication and appreciate all the hard work they do.
22 September 2025
The GoldLeaf carers have always been very professional and supportive not just to my dad but to me too. They always give excellent care and are able to recognise when he is not as well as he should be. Being able to access their reports on the app is a great way to be always updated on his current well being. Any major concerns they may have, will aways result in me being informed personally. Overall, I think the service provided is of the highest standard.
13 February 2025
I cannot rate GoldLeaf Homecare Waltham Abbey enough, carers and managers are all amazing. I don't know what I'd do without them! Always there to support my uncle and give him the care he needs nothing is too much trouble. Also a fantastic support to me, keeps me up to date when necessary and explains everything well. Amazing ladies who I cannot praise enough.
01 October 2024
Overall friendly and good, Mum's needs are met, reliable, management are informative. Goldleaf have been caring and continues for a few years, they all love Mum she is content, always smiling and they say she is a pleasure. Overall quite pleased.
13 September 2024
My grandfather has used Goldleaf for a number of years to help him with his basic needs. The majority of the time the service is good, greeting him with a friendly smile and a cup of tea. Clare is particularly good and comes across with genuine care and attention to detail. Managers are very responsive and carers are punctual, however lack enthusiasm when it comes to meal prep and often do not fill their dedicated time slots given prices have increased over the years.
09 September 2024
The carers are very caring, thoughtful and thorough. We trust their care and support and they often do go above and beyond to ensure Mum's comfort and satisfaction. We are very happy and lucky to have a professional service from a lovely team of carers. The only suggestion is that it would be good to have an app to be able to see care call times and other information for peace of mind.
05 September 2024
As a family, we are very happy with the service provided to Mum. The new staff always read the care plan before their visit; which means mum's needs are always catered for. Mum says the staff who visit are friendly and are willing to do extra small tasks if rules allow. The office staff are always cheerful and helpful.
03 September 2024
Goldleaf Home Care has been helpful in providing flexible care to the client concerned. Where possible, continuity of carers has helped the client build up relationships and encourages social interaction.
03 September 2024
Faultless care of my mum, kind and attentive till her last day with us, enabling me to keep mum's wishes to stay in her own home. I could not have done it without the fantastic carers and the great communication with myself, the manager and the staff in the office, they would not hesitate to go above and beyond for myself and Mum, always being there when needed. To hear and see how the carers treated Mum was such a comfort. I cannot recommend Goldleaf high enough.
20 June 2024
Overall the standard of care is good - some of the carers seem to have much more time to carry out their duties - others seem to be in a hurry to move on to the next client. Mostly the carers themselves are kind and professional. The management team have been exceptional in the way that they have supported my aunt beyond what is required - attending to her in person when she has had accidents in the home calling the ambulance service and aiding me by providing a safety net that can be relied upon.
05 January 2024
I am happy with my carers, they are all lovely ladies. Would not change any of them. Some go over and above their duties I'm sure. Lucky us!
04 November 2021
I'm very happy with the regular carers I have. The only thing that disappoints me is the call times. The slot times that I have are normally 10:00 am. I find that my calls get later and later. Especially Mondays and Sundays. My calls are at 11:00 am or later. It cuts my day especially if I want to go out with my husband. I've spoken to all office staff but I'm not heard whatsoever.
26 October 2021
I am very happy with my carers. They are kind and patient. They listen to what I say and offers me choices.
06 October 2021
GoldLeaf Homecare have exceeded our expectations with caring for my grandmother. She was reluctant to have care but now wouldn't be without the carers that come in to assist her. They have made her feel at ease and have helped her gain her independence back after a fall. The support they offer her is brilliant and the communication from the office is excellent. Everyone at GoldLeaf are friendly and very helpful and you are always able to contact someone if you need to.
08 June 2021
The ladies who have come to assist my husband with personal care have always been efficient and respectful to him and our home, and gone about their work in a cheerful manner, often rawring laughter at times. Through doubtful about having carers, we found our concerns were unnecessary. The daily visits have helped to make the day, especially with covid lockdowns. I would not hesitate to use Goldleaf Homecare again and would recommend them to anyone in need of such services.
15 April 2021
No one experience can cover the professional attitude and care from all the staff and I would not hesitate to recommend GoldLeaf for all your home care requirements.
31 March 2021
General service has been excellent. I am very pleased with all the carers.
18 March 2021
Caring staff, treated with dignity, very trustworthy. Good timekeeping. Respect my wishes. Overall very satisfied.