GoldLeaf Home Care was founded in 2015 with the vision of providing the highest levels of care and support for people to remain independent at home. The company started out with four clients and four members of care staff, and since then the company has grown into one of the leading domiciliary care and support agencies, providing services to a high number of clients and with more than sixty care...
GoldLeaf Home Care was founded in 2015 with the vision of providing the highest levels of care and support for people to remain independent at home. The company started out with four clients and four members of care staff, and since then the company has grown into one of the leading domiciliary care and support agencies, providing services to a high number of clients and with more than sixty care staff across Essex and Hertfordshire.
GoldLeaf Homecare is fully licenced and regulated by the Care Quality Commission and are managed by experienced office teams and registered managers, who ensure codes of practice are followed at all times.
At GoldLeaf Home Care, the ethos is to go above and beyond. Care means more than simply providing care and support. The aim is to support you with the lifestyle you want, maintaining independence and dignity with your personal, domestic and social care needs.
GoldLeaf Home Care provide a personalised service that is flexible and adaptable to individuals' changing needs. Working together with individuals and families to maintain control over their own lives. They provide assistance, encouragement, independence. Promoting confidence in service users is the main focus and priority.
GoldLeaf Homecare listen to clients and understand their lifestyle, their expectations, and their needs, to ensure they deliver all aspects of their day-to-day care, support and well-being.
The company understands that every client is unique, and packages are tailored to their individual requirements. Person-centred care is at the core of the service, and the company take the time to put a care plan in place that the client is 100% happy with. The aim is to match clients with care staff and support workers who share common interests, personalities and hobbies. This helps to build strong, trusting and lasting relationships.
Care Provided by GoldLeaf Homecare Waltham Abbey
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£31.50 - £32.50
Weekly Live-in Care
£500 - £1,500
For more information please call our office team who will be able to advised on our charges . You may be eligible for a social services contribution towards your care package.
We have different rates for 30 minutes / 45 minutes / sleep in / wake in / bespoke block companionship calls and Live in care.
Please call our team for more information. Or visit our website.
The price(s) shown are provided by the agency. Contact GoldLeaf Homecare Waltham Abbey for full pricing details and T&Cs.
Contact GoldLeaf Homecare Waltham Abbey to get a personalised quote:
GoldLeaf Homecare Waltham Abbey has a Review Score of 9.3 (9.344) out of 10, based on 12 reviews in the last 2 years. Over all time GoldLeaf Homecare Waltham Abbey has 38 reviews.
Reviewer Connection to GoldLeaf Homecare Waltham Abbey
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Showing 38 reviews matching selected criteria
Review from Joy P (Client / Service User) published on 2 July 2026 Submitted via Postal Card•
Overall Experience
Very satisfied with all aspects of association with Gold Leaf. All carers are delightful, helpful and kind. Gold Leaf have been very accommodating with all the changes we keep making! Thank you!
Very satisfied with all aspects of association with Gold Leaf. All carers are delightful, helpful and kind. Gold Leaf have been very accommodating with all the changes we keep making! Thank you!
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Review from Joanne H (Niece of Client) published on 16 June 2026 Submitted via Postal Card•
Overall Experience
As a family we have been supported with my aunties worsening dementia and are very happy and confident that she is receiving the best care possible from all the carers and office staff.
As a family we have been supported with my aunties worsening dementia and are very happy and confident that she is receiving the best care possible from all the carers and office staff.
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Review from S A (Daughter of Client) published on 29 May 2026 Submitted via Postal Card•
Overall Experience
Mum gets along with the carers and enjoys seeing different faces. The carers are caring and also willing to help mum with her needs.
Mum gets along with the carers and enjoys seeing different faces. The carers are caring and also willing to help mum with her needs.
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Review from E J (Client / Service User) published on 29 May 2026 Submitted via Postal Card•
Overall Experience
The midday person (in general) is fabulous spends the whole time working. It is a pity I cannot name her, she is a angel.
The evening visit (in general) comes in gives me my evening tablet watches me go to bed then leaves!!!
The midday person (in general) is fabulous spends the whole time working. It is a pity I cannot name her, she is a angel.
The evening visit (in general) comes in gives me my evening tablet watches me go to bed then leaves!!!
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Review from R P (Nephew of Client) published on 13 November 2025 Submitted via Postal Card•
Overall Experience
Kind and caring, making sure that Bill is sound of mind, clean (if he wishes), watered and fed. Appreciative of what the carers do and limited time of performing so well.
Kind and caring, making sure that Bill is sound of mind, clean (if he wishes), watered and fed. Appreciative of what the carers do and limited time of performing so well.
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Review from M C (Daughter of Client) published on 28 October 2025 Submitted via Postal Card•
Overall Experience
I am extremely happy with Goldleaf. When I first met with staff I was listened to and my mum's needs were implemented over time mum's needs have changed and I have been able to communicate promptly with staff. They then promptly altered the support to meet my mum's needs. My mum really likes the...
I am extremely happy with Goldleaf. When I first met with staff I was listened to and my mum's needs were implemented over time mum's needs have changed and I have been able to communicate promptly with staff. They then promptly altered the support to meet my mum's needs. My mum really likes the carers who look after her. Since she has had the GoldLeaf staff she has been happier and her anxiety has lessened. This in turn has helped me. I recently went on holiday and felt ressured that my mum was receiving excellent support. Throughout , there has been excepting communication between myself and the staff. This is the second agency I have used and this has been for superior in the care and support provided.
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Review from M B (Client / Service User) published on 29 September 2025 Submitted via Postal Card•
Overall Experience
Overall happy with the care I receive.
Overall happy with the care I receive.
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Review from S C (Client / Service User) published on 29 September 2025 Submitted via Postal Card•
Overall Experience
I have received good care from the GoldLeaf carers. I am perfectly satisfied.
I have received good care from the GoldLeaf carers. I am perfectly satisfied.
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Review from R R (Daughter-in-law of Client) published on 22 September 2025 Submitted via Postal Card•
Overall Experience
Gwen really likes all her carers and is happy with the care she receives. They are all friendly and caring and treat her with dignity. As a family, we are happy with the care and communication and appreciate all the hard work they do.
Gwen really likes all her carers and is happy with the care she receives. They are all friendly and caring and treat her with dignity. As a family, we are happy with the care and communication and appreciate all the hard work they do.
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Review from Alan F (Son of Client) published on 22 September 2025 Submitted via Postal Card•
Overall Experience
The GoldLeaf carers have always been very professional and supportive not just to my dad but to me too. They always give excellent care and are able to recognise when he is not as well as he should be. Being able to access their reports on the app is a great way to be always updated on his current...
The GoldLeaf carers have always been very professional and supportive not just to my dad but to me too. They always give excellent care and are able to recognise when he is not as well as he should be. Being able to access their reports on the app is a great way to be always updated on his current well being. Any major concerns they may have, will aways result in me being informed personally. Overall, I think the service provided is of the highest standard.
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Review from N B (Niece of Client) published on 13 February 2025 Submitted via Website•
Overall Experience
I cannot rate GoldLeaf Homecare Waltham Abbey enough, carers and managers are all amazing. I don't know what I'd do without them! Always there to support my uncle and give him the care he needs nothing is too much trouble. Also a fantastic support to me, keeps me up to date when necessary and...
I cannot rate GoldLeaf Homecare Waltham Abbey enough, carers and managers are all amazing. I don't know what I'd do without them! Always there to support my uncle and give him the care he needs nothing is too much trouble. Also a fantastic support to me, keeps me up to date when necessary and explains everything well. Amazing ladies who I cannot praise enough.
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Review from D S (Daughter of Client) published on 1 October 2024 Submitted via Website•
Overall Experience
Overall friendly and good, Mum's needs are met, reliable, management are informative. Goldleaf have been caring and continues for a few years, they all love Mum she is content, always smiling and they say she is a pleasure. Overall quite pleased.
Overall friendly and good, Mum's needs are met, reliable, management are informative. Goldleaf have been caring and continues for a few years, they all love Mum she is content, always smiling and they say she is a pleasure. Overall quite pleased.
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Review from J C (Granddaughter of Client) published on 13 September 2024 Submitted via Website•
Overall Experience
My grandfather has used Goldleaf for a number of years to help him with his basic needs. The majority of the time the service is good, greeting him with a friendly smile and a cup of tea. Clare is particularly good and comes across with genuine care and attention to detail.
Managers are very...
My grandfather has used Goldleaf for a number of years to help him with his basic needs. The majority of the time the service is good, greeting him with a friendly smile and a cup of tea. Clare is particularly good and comes across with genuine care and attention to detail.
Managers are very responsive and carers are punctual, however lack enthusiasm when it comes to meal prep and often do not fill their dedicated time slots given prices have increased over the years.
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Review from G T (Daughter of Client) published on 9 September 2024 Submitted via Website•
Overall Experience
The carers are very caring, thoughtful and thorough. We trust their care and support and they often do go above and beyond to ensure Mum's comfort and satisfaction. We are very happy and lucky to have a professional service from a lovely team of carers.
The only suggestion is that it would be good...
The carers are very caring, thoughtful and thorough. We trust their care and support and they often do go above and beyond to ensure Mum's comfort and satisfaction. We are very happy and lucky to have a professional service from a lovely team of carers.
The only suggestion is that it would be good to have an app to be able to see care call times and other information for peace of mind.
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Review from Jane W (Friend of Client) published on 3 September 2024 Submitted via Website•
Overall Experience
Goldleaf Home Care has been helpful in providing flexible care to the client concerned. Where possible, continuity of carers has helped the client build up relationships and encourages social interaction.
Goldleaf Home Care has been helpful in providing flexible care to the client concerned. Where possible, continuity of carers has helped the client build up relationships and encourages social interaction.
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Review from Jane H (Daughter of Client) published on 3 September 2024 Submitted via Website•
Overall Experience
Faultless care of my mum, kind and attentive till her last day with us, enabling me to keep mum's wishes to stay in her own home.
I could not have done it without the fantastic carers and the great communication with myself, the manager and the staff in the office, they would not hesitate to go...
Faultless care of my mum, kind and attentive till her last day with us, enabling me to keep mum's wishes to stay in her own home. I could not have done it without the fantastic carers and the great communication with myself, the manager and the staff in the office, they would not hesitate to go above and beyond for myself and Mum, always being there when needed. To hear and see how the carers treated Mum was such a comfort.
I cannot recommend Goldleaf high enough.
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Review from N J (Nephew of Client) published on 20 June 2024 Submitted via Website•
Overall Experience
Overall the standard of care is good - some of the carers seem to have much more time to carry out their duties - others seem to be in a hurry to move on to the next client. Mostly the carers themselves are kind and professional.
The management team have been exceptional in the way that they...
Overall the standard of care is good - some of the carers seem to have much more time to carry out their duties - others seem to be in a hurry to move on to the next client. Mostly the carers themselves are kind and professional.
The management team have been exceptional in the way that they have supported my aunt beyond what is required - attending to her in person when she has had accidents in the home calling the ambulance service and aiding me by providing a safety net that can be relied upon.
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No Rating
Review from Seamus F (Client / Service User) published on 5 January 2024 Submitted via Postal Card•
Overall Experience
I am happy with my carers, they are all lovely ladies. Would not change any of them. Some go over and above their duties I'm sure. Lucky us!
I am happy with my carers, they are all lovely ladies. Would not change any of them. Some go over and above their duties I'm sure. Lucky us!
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Review from M C (Client / Service User) published on 4 November 2021 Submitted via Postal Card•
Overall Experience
I'm very happy with the regular carers I have. The only thing that disappoints me is the call times. The slot times that I have are normally 10:00 am. I find that my calls get later and later. Especially Mondays and Sundays. My calls are at 11:00 am or later. It cuts my day especially if I want to...
I'm very happy with the regular carers I have. The only thing that disappoints me is the call times. The slot times that I have are normally 10:00 am. I find that my calls get later and later. Especially Mondays and Sundays. My calls are at 11:00 am or later. It cuts my day especially if I want to go out with my husband. I've spoken to all office staff but I'm not heard whatsoever.
↩Reply from jayde Simpson, Office admin at GoldLeaf Homecare Waltham Abbey
Thank you for your review of GoldLeaf Homecare, we are pleased that you are happy with the care you receive. I'm sorry to read that you are not happy with your call times on certain days, we have discussed this with you in the past and you have been made aware that we have to run a safe and...
Thank you for your review of GoldLeaf Homecare, we are pleased that you are happy with the care you receive. I'm sorry to read that you are not happy with your call times on certain days, we have discussed this with you in the past and you have been made aware that we have to run a safe and effective service for all clients and unfortunately that means call times are occasionally later than usual. Thank you again for taking the time to submit your review.
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Review from Helen E (Client / Service User) published on 26 October 2021 Submitted via Postal Card•
Overall Experience
I am very happy with my carers. They are kind and patient. They listen to what I say and offers me choices.
I am very happy with my carers. They are kind and patient. They listen to what I say and offers me choices.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 June 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
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Accreditations
There are no accreditations posted yet for GoldLeaf Homecare Waltham Abbey.
Meet the Team (3)
Laura ClayJob Title Registered ManagerJoined 2018
Laura joined Gold Leaf in 2018 as our Waltham Abbey Branch Manager. Laura has a career spanning 20 years in care, nursing and management. Laura is...
Laura joined Gold Leaf in 2018 as our Waltham Abbey Branch Manager. Laura has a career spanning 20 years in care, nursing and management. Laura is also the branch training manager and trains all staff in house at our Waltham abbey branch. Laura’s experience enables her to productively run the Waltham abbey branch and provide the best quality care to our clients. Laura completed her Level 5 Diploma in Health 7 Social Care in 2020!
Jayde SimpsonJob Title Administration ManagerJoined 2018
Jayde joined Gold Leaf in 2018 bringing with her 16 years of customer service and admin experience as well as her care background. Based at the...
Jayde joined Gold Leaf in 2018 bringing with her 16 years of customer service and admin experience as well as her care background. Based at the Waltham Abbey branch as our Administration Manager Jayde handles all administrative tasks, HR, payroll and compliance as well as support to the rest of the office team and care staff. Jayde completed her Level 5 Diploma in Health & Social Care in 2020!
Sally TaylorJob Title Field Care SupervisorJoined 2018
Sally joined the office team in 2018, she has great communication skills and oversees assessments and reviews for both service users and staff....
Sally joined the office team in 2018, she has great communication skills and oversees assessments and reviews for both service users and staff. Sally started her care career after moving back to the UK from Spain in 2009. During sally’s career, she has gained her Level 2 QCF as well as other qualifications and is a very dedicated and competent member of the team.
Frequently Asked Questions about GoldLeaf Homecare Waltham Abbey
How many Carers does GoldLeaf Homecare Waltham Abbey employ?
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoldLeaf Homecare Waltham Abbey to verify any information. View our terms and conditions. GoldLeaf Homecare Waltham Abbey has an Enhanced Service -what an Enhanced Service includes.
