GoldLeaf Homecare Waltham Abbey

Unit 102, M25 Business Centre, 112 Brooker Road, Waltham Abbey EN9 1JH
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9.5 31 Reviews
  • GoldLeaf Homecare Waltham Abbey, Waltham Abbey
GoldLeaf Home Care was founded in 2015 with the vision of providing the highest levels of care and support for people to remain independent at home. The company started out with four clients and four members of care staff, and since then the company has grown into one of the leading domiciliary care and support agencies, providing services to a high number of clients and with more than sixty care staff across Essex and Hertfordshire.

GoldLeaf Homecare is fully licenced and regulated by the Care Quality Commission and are managed by experienced office teams and registered managers, who ensure codes of practice are followed at all times.

At GoldLeaf Home Care, the ethos is to go above and beyond. Care means more than simply providing care and support. The aim is to support you with the lifestyle you want, maintaining independence and dignity with your personal, domestic and social care needs.

GoldLeaf Home Care provide a personalised service that is flexible and adaptable to individuals' changing needs. Working together with individuals and families to maintain control over their own lives. They provide assistance, encouragement, independence. Promoting confidence in service users is the main focus and priority.

GoldLeaf Homecare listen to clients and understand their lifestyle, their expectations, and their needs, to ensure they deliver all aspects of their day-to-day care, support and well-being.

The company understands that every client is unique, and packages are tailored to their individual requirements. Person-centred care is at the core of the service, and the company take the time to put a care plan in place that the client is 100% happy with. The aim is to match clients with care staff and support workers who share common interests, personalities and hobbies. This helps to build strong, trusting and lasting relationships.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.50

For more information please call our office team who will be able to advised on our charges . You may be eligible for a social services contribution towards your care package.


We have different rates for 30 minutes / 45 minutes / sleep in / wake in / bespoke block companionship calls and Live in care.


Please call our team for more information. Or visit our website.

These prices are only a guideline, please contact GoldLeaf Homecare Waltham Abbey to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Laura Clay (Manager)

GoldLeaf Homecare Waltham Abbey Reviews (31)

9.5

GoldLeaf Homecare Waltham Abbey has a Review Score of 9.5 (9.493) out of 10, based on 10 reviews in the last 2 years.
Over all time GoldLeaf Homecare Waltham Abbey has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to GoldLeaf Homecare Waltham Abbey
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Total of 31, showing 1-20
Review from N B (Niece of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate GoldLeaf Homecare Waltham Abbey enough, carers and managers are all amazing. I don't know what I'd do without them! Always there to support my uncle and give him the care he needs nothing is too much trouble. Also a fantastic support to me, keeps me up to date when necessary and explains
everything well. Amazing ladies who I cannot praise enough.
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Review from D S (Daughter of Client) published on 1 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall friendly and good, Mum's needs are met, reliable, management are informative. Goldleaf have been caring and continues for a few years, they all love Mum she is content, always smiling and they say she is a pleasure. Overall quite pleased.
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Review from J C (Granddaughter of Client) published on 13 September 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My grandfather has used Goldleaf for a number of years to help him with his basic needs. The majority of the time the service is good, greeting him with a friendly smile and a cup of tea. Clare is particularly good and comes across with genuine care and attention to detail.
Managers are very responsive
and carers are punctual, however lack enthusiasm when it comes to meal prep and often do not fill their dedicated time slots given prices have increased over the years.
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Review from G T (Daughter of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are very caring, thoughtful and thorough. We trust their care and support and they often do go above and beyond to ensure Mum's comfort and satisfaction. We are very happy and lucky to have a professional service from a lovely team of carers.
The only suggestion is that it would be good
to have an app to be able to see care call times and other information for peace of mind.
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Review from S A (Daughter of Client) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with the service provided to Mum. The new staff always read the care plan before their visit; which means mum's needs are always catered for. Mum says the staff who visit are friendly and are willing to do extra small tasks if rules allow. The office staff are always cheerful
and helpful.
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Review from R R (Daughter-in-law of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The office is very accommodating when I ring asking for extra cover at short notice, and all the staff that visit my parents-in-law are hard-working, pleasant and reliable. They let me know if any problems or if items need purchasing for them.
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Review from Jane W (Friend of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Goldleaf Home Care has been helpful in providing flexible care to the client concerned. Where possible, continuity of carers has helped the client build up relationships and encourages social interaction.
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Review from Jane H (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Faultless care of my mum, kind and attentive till her last day with us, enabling me to keep mum's wishes to stay in her own home.
I could not have done it without the fantastic carers and the great communication with myself, the manager and the staff in the office, they would not hesitate to go above
and beyond for myself and Mum, always being there when needed. To hear and see how the carers treated Mum was such a comfort.
I cannot recommend Goldleaf high enough.
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Review from N J (Nephew of Client) published on 20 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the standard of care is good - some of the carers seem to have much more time to carry out their duties - others seem to be in a hurry to move on to the next client.
Mostly the carers themselves are kind and professional.
The management team have been exceptional in the way that they have
supported my aunt beyond what is required - attending to her in person when she has had accidents in the home calling the ambulance service and aiding me by providing a safety net that can be relied upon.
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Review from Seamus F (Client) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with my carers, they are all lovely ladies. Would not change any of them. Some go over and above their duties I'm sure. Lucky us!
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Review from M C (Client) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very happy with the regular carers I have. The only thing that disappoints me is the call times. The slot times that I have are normally 10:00 am. I find that my calls get later and later. Especially Mondays and Sundays. My calls are at 11:00 am or later. It cuts my day especially if I want to go
out with my husband. I've spoken to all office staff but I'm not heard whatsoever.
Reply from jayde Simpson, Office admin at GoldLeaf Homecare Waltham Abbey

Thank you for your review of GoldLeaf Homecare, we are pleased that you are happy with the care you receive. I'm sorry to read that you are not happy with your call times on certain days, we have discussed this with you in the past and you have been made aware that we have to run a safe and effective service for all clients and unfortunately that means call times are occasionally later than usual. Thank you again for taking the time to submit your review.

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Review from Sheila C (Client) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very satisfied with the care I have received from GoldLeaf. I usually have the same carer which is best, but if I have a different one they are all very kind and helpful. When phoning the office for information or to change appointments they are always pleasant and helpful.
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Review from Helen E (Client) assisted by family/friend published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my carers. They are kind and patient. They listen to what I say and offers me choices.
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Review from J A (Granddaughter of Client) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
GoldLeaf Homecare have exceeded our expectations with caring for my grandmother. She was reluctant to have care but now wouldn't be without the carers that come in to assist her. They have made her feel at ease and have helped her gain her independence back after a fall. The support they offer her is
brilliant and the communication from the office is excellent. Everyone at GoldLeaf are friendly and very helpful and you are always able to contact someone if you need to.
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Review from A B (Client) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies who have come to assist my husband with personal care have always been efficient and respectful to him and our home, and gone about their work in a cheerful manner, often rawring laughter at times. Through doubtful about having carers, we found our concerns were unnecessary. The daily visits
have helped to make the day, especially with covid lockdowns. I would not hesitate to use Goldleaf Homecare again and would recommend them to anyone in need of such services.
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Review from Edward W (Son of Client) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No one experience can cover the professional attitude and care from all the staff and I would not hesitate to recommend GoldLeaf for all your home care requirements.
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Review from Teresa R (Client) assisted by family/friend published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
General service has been excellent. I am very pleased with all the carers.
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Review from D H (Client) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, treated with dignity, very trustworthy. Good timekeeping. Respect my wishes. Overall very satisfied.
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Review from C E (Daughter of Client) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Goldleaf were able to assist us in our time of need. Friendly careing staff who helped our mother with personal care and were respectful and dignified in all matters. Mum was happy with their visits.
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Review from M G (Daughter of Client) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had excellent care from GoldLeaf carers. She was treated with care and dignity, and there was a sense of true friendship and love with certain regular carers, in face they became family.
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Current Review Score: 9.5 (9.493)

Overview of Review Score

The Review Score of 9.5 (9.493) out of 10 for GoldLeaf Homecare Waltham Abbey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.593 for GoldLeaf Homecare Waltham Abbey is calculated as follows: ( (39 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.593
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoldLeaf Homecare Waltham Abbey is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

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Laura Clay

Job Title: Registered Manager Joined: 2018

Laura joined Gold Leaf in 2018 as our Waltham Abbey Branch Manager. Laura has a career spanning 20 years in care, nursing and management. Laura is also the branch training manager and trains all staff in house at our Waltham abbey branch. Laura’s experience enables her to productively run the Waltham abbey branch and provide the best quality care to our clients. Laura completed her Level 5 Diploma in Health 7 Social Care in 2020!

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Jayde Simpson

Job Title: Administration Manager Joined: 2018

Jayde joined Gold Leaf in 2018 bringing with her 16 years of customer service and admin experience as well as her care background. Based at the Waltham Abbey branch as our Administration Manager Jayde handles all administrative tasks, HR, payroll and compliance as well as support to the rest of the office team and care staff. Jayde completed her Level 5 Diploma in Health & Social Care in 2020!

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Sally Taylor

Job Title: Field Care Supervisor Joined: 2018

Sally joined the office team in 2018, she has great communication skills and oversees assessments and reviews for both service users and staff. Sally started her care career after moving back to the UK from Spain in 2009. During sally’s career, she has gained her Level 2 QCF as well as other qualifications and is a very dedicated and competent member of the team.

Frequently Asked Questions about GoldLeaf Homecare Waltham Abbey

What Type of Services does GoldLeaf Homecare Waltham Abbey offer?

GoldLeaf Homecare Waltham Abbey offers Home Care.

How many Carers does GoldLeaf Homecare Waltham Abbey employ?

GoldLeaf Homecare Waltham Abbey employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoldLeaf Homecare Waltham Abbey to verify any information. View our terms and conditions. GoldLeaf Homecare Waltham Abbey has an Enhanced Service - more info.