Submit a Review for Home Instead (Eastbourne & Hailsham)
Unit E, Dittons Business Park, Dittons Road, Polegate, Eastbourne, BN26 6HY
View Full Details of Home Instead (Eastbourne & Hailsham)Latest Reviews for Home Instead (Eastbourne & Hailsham)
29 May 2025
We currently have two caregivers who attend our mother's home. Both are wonderful people who care and provide support for mum and all the family in various ways including companionship to mum, domestic household chores and personal care as required. Both the current and previous caregivers, especially one in particular have been both professional and supportive in their roles looking after our late father and now our mum and we cannot thank the director of care and her team enough for the peace of mind that they give us in knowing our mum is looked after by all of the team.
21 May 2025
Our family had no previous experience of engaging with Care Providers, when we found ourselves needing to find support for Mum at short notice. Home Instead helped us all to find our way, right from our first conversation, reassuring us they would be able to pull together a care package that met the immediate needs of Mum, that could be adapted and flexed as we got to know each other better and as Mum's needs changed over time. Mum (and Dad) have been quite reluctant to accept the need for care in their home and that's where Home Instead's experience has been really valuable. The team take time to introduce themselves, get to know Mum and Dad and work at building a really good rapport with them both. Communication between Home Instead, Mum and Dad and the wider family has always been excellent and consistent, enabling two-way exchange of information that builds trust and most importantly provides best support for Mum. We couldn't be more happy with the support we receive.
21 May 2025
I am very happy with the high standard of care my mother receives from all the care professionals who support her. They are caring and responsive to all her changing needs. When she has needed extra hours of support on leaving hospital, Home Instead have been able to arrange this at short notice. The staff in the office are very friendly and have been able to progress issues with other agencies. I have recommended Home Instead to friends as they really deliver outstanding service and support.
21 May 2025
Excellent, compassionate care for my Dad who has dementia. He is always treated with patience, kindness & respect. Professional, friendly carers who support Dad to remain in his own home. The staff are punctual, personable and hard working.
20 May 2025
I cannot thank Home Instead enough for the help they gave us when trying to arrange a care package for our Uncle so that we could get him home from hospital quickly. Now that he is home, he is so happy with the carers that look after him. We live a couple of hours away from him, and it's gives us total peace of mind that he is being taken good care of. Nothing is too much trouble, and the office team are always on the end of the phone if we need anything. Everyone is so helpful.
19 May 2025
My Mother had carers employed by Home Instead Eastbourne for 5 weeks last year after spending time in hospital. She recently decided that she wanted carers again and we contacted Home Instead again. The owner visited Mum and arranged for a carer to come for one hour a day Monday to Friday to get Mum's breakfast,help her wash and chat to her. The carers are professional and friendly.and Mum enjoys having someone to chat to. She has decided to reduce to 4 days a week because either my brother or I are able to cover Mondays now. We have been impressed by the carers and the company itself. We have also seen how much happier Mum is since this was arranged. We would definitely recommend Home Instead Eastbourne to anyone requiring carers. I do have to say that a relation works for the company but is not involved in Mum's care.
19 May 2025
Home instead is so wonderful. They look after my mother do well that it takes the pressure off me on a daily basis. I have seen a vast improvement in my mum having the carers. My mum is finding it hard but she alway very happy to see the carers. When I have rung the Hole instead office they are so helpful and I have amazing support from them as I find it hard with my mum.
18 December 2023
The healthcare professionals and the whole team at Home Instead were professional, and caring and went above and beyond what I expected from a care-at-home team. Without all of them, it wouldn’t have been possible to keep Mum at home during her period of poor health.
25 June 2023
I feel that all staff and management are very friendly, helpful and have good sense of humour. Makes me feel very at ease. Everyone is happy and relaxed. I am more than happy with the service. I would recommend them anytime.
22 May 2023
The team at Home Instead has provided first class care to our parents who are in their late 80s, early 90s, and in particular to my father who suffers with Alzheimer's. From our introductory meeting, we were confident that they would be in safe and professional hands. The carers were all kind, compassionate and empathetic. The level of communication was high at all times and the team in the office was always efficient and more than happy to help. Our sincere thanks!
18 May 2023
The lovely ladies that cared for my dear mum were simply angels. So kind and caring nothing was too much trouble and they made her laugh. Which was lovely one member even made a handmade bed cover for her 98th birthday. I just wish they ran their own “care home.” They are brilliant.
18 May 2023
The manager and her team looked after my late father, who sadly died over two years ago. He was the main cater for my sister and needed care for himself in the last few years before he died at the aged 96. The Polegate team looked after him and my sister now aged 67. She has a learning disability and mental health and various medical problems. They bring her to her many medical appointments and do the weekly shopping and give her much-needed support. We are so grateful for all their help. A big thank you.
11 May 2023
Mum was 100 years old in December. All the staff kept her spirits going while she awaited that special card. Family members, neighbours and agency staff past and present helped make her day something to be remembered for a long time. When all the family had left her carers were there for her, looking after her with love and consideration. She looks forward to them coming and loves to chat and look over old photographs. As a family, we know she is in safe hands and as we ourselves are ageing it is peace of mind for us. As she is getting frailer we know everyone is taking extra care but she is where she wants to be, in her own home. The agency keep us informed as and when necessary but they handled all the daily aspects of her life efficiently.
07 May 2023
Am very happy with the care provided for my mum. The carers are all very professional and caring, which is the most important thing for me to know that my mum is happy and safe. They treat her with respect and kindness and manage to make her laugh, which is always welcome.
31 October 2022
The service this company provide is outstanding, the carers are professional, Friendly, caring and always go the extra mile. It is so important to know that my mother has the best care possible, by people that she trusts and calls her friends. The management team keep me up to date about Mum's care, and are always there for advice. I really like the link that staff write on that I have access to which says how Mum was on the visit, what they did for example went shopping, helped mum cook dinner, did a jigsaw. This enables me to have quality chats with Mum. I really think Mum and I would be lost without them.
28 April 2022
Home Instead has been a lifeline for my father. The caregivers are excellent and are flexible when necessary - they recently prolonged their visit at the weekend, without notice, in an emergency. Communication is excellent and any problems are dealt with promptly and efficiently. They have enabled my father to remain in his own home and give me peace of mind in knowing that he is well looked after. Thank you Home Instead.
23 March 2022
My mum has received care from Home Instead for nearly 3 years now. Her care workers have built a good relationship with her and support her in the way that suits her best and this has helped her maintain her health and she enjoys her visits socially. The office staff keep in touch with me when they need to and are always happy to help. Thank you!
11 March 2022
Home Instead offer a first class and professional care service, we have absolutely no complaints or issues. From the first time the 3 caregivers started working with my wife, each person was accompanied by a manager from Home Instead and signed off with their competency being agreed with their manager. As I have said, very professional.
12 November 2021
We arranged for Home Instead to provide support to my parents over the last couple of years. They were excellent and I do recommend them to anyone in a similar situation we were in - my parents wanting to remain at home and maintain their independence but struggling with the daily chores and routines. Home Instead were slightly more expensive than other agencies, but we were really pleased we made the decision to go with them. The carers were really supportive and flexible, particularly in times of crisis when one of my parents had to be rushed to hospital. On a couple of occasions, they stayed overnight, at very short notice, to support my father when my mother was admitted to hospital or when they both fell ill. They were happy to take my mother on short shopping trips and other visits. The paperwork was good, with a full record of each visit kept on file at home. The team back in the office, including the owners, were very helpful and supportive and got to know my parents.
18 July 2021
Home Instead stepped in quickly to provide care for our friend, aged 91. From the initial full care assessment at home to our friend deciding to enter residential care their service was outstanding. The initial assessment was thorough and kind. The assessor was exceedingly competent and intuitive as to what was needed to allow our friend to remain at home as long as possible. Our friend was guaranteed to have the same three caregivers throughout the week and she knew in advance who to expect every day. Because the initial assessment was so thorough our friend wasn’t asked every day about where things were or how she liked particular things done for her because the care plans were communicated so well between the team. The carers were truly amazing and soon tuned into our friend’s ways. They were kind and compassionate and cared for our friend in ways beyond that which were expected. Truly lovely carers and a great company care ethos.
Latest Reviews for Home Instead (Eastbourne & Hailsham)
29 May 2025
We currently have two caregivers who attend our mother's home. Both are wonderful people who care and provide support for mum and all the family in various ways including companionship to mum, domestic household chores and personal care as required. Both the current and previous caregivers, especially one in particular have been both professional and supportive in their roles looking after our late father and now our mum and we cannot thank the director of care and her team enough for the peace of mind that they give us in knowing our mum is looked after by all of the team.
21 May 2025
Our family had no previous experience of engaging with Care Providers, when we found ourselves needing to find support for Mum at short notice. Home Instead helped us all to find our way, right from our first conversation, reassuring us they would be able to pull together a care package that met the immediate needs of Mum, that could be adapted and flexed as we got to know each other better and as Mum's needs changed over time. Mum (and Dad) have been quite reluctant to accept the need for care in their home and that's where Home Instead's experience has been really valuable. The team take time to introduce themselves, get to know Mum and Dad and work at building a really good rapport with them both. Communication between Home Instead, Mum and Dad and the wider family has always been excellent and consistent, enabling two-way exchange of information that builds trust and most importantly provides best support for Mum. We couldn't be more happy with the support we receive.
21 May 2025
I am very happy with the high standard of care my mother receives from all the care professionals who support her. They are caring and responsive to all her changing needs. When she has needed extra hours of support on leaving hospital, Home Instead have been able to arrange this at short notice. The staff in the office are very friendly and have been able to progress issues with other agencies. I have recommended Home Instead to friends as they really deliver outstanding service and support.
21 May 2025
Excellent, compassionate care for my Dad who has dementia. He is always treated with patience, kindness & respect. Professional, friendly carers who support Dad to remain in his own home. The staff are punctual, personable and hard working.
20 May 2025
I cannot thank Home Instead enough for the help they gave us when trying to arrange a care package for our Uncle so that we could get him home from hospital quickly. Now that he is home, he is so happy with the carers that look after him. We live a couple of hours away from him, and it's gives us total peace of mind that he is being taken good care of. Nothing is too much trouble, and the office team are always on the end of the phone if we need anything. Everyone is so helpful.
19 May 2025
My Mother had carers employed by Home Instead Eastbourne for 5 weeks last year after spending time in hospital. She recently decided that she wanted carers again and we contacted Home Instead again. The owner visited Mum and arranged for a carer to come for one hour a day Monday to Friday to get Mum's breakfast,help her wash and chat to her. The carers are professional and friendly.and Mum enjoys having someone to chat to. She has decided to reduce to 4 days a week because either my brother or I are able to cover Mondays now. We have been impressed by the carers and the company itself. We have also seen how much happier Mum is since this was arranged. We would definitely recommend Home Instead Eastbourne to anyone requiring carers. I do have to say that a relation works for the company but is not involved in Mum's care.
19 May 2025
Home instead is so wonderful. They look after my mother do well that it takes the pressure off me on a daily basis. I have seen a vast improvement in my mum having the carers. My mum is finding it hard but she alway very happy to see the carers. When I have rung the Hole instead office they are so helpful and I have amazing support from them as I find it hard with my mum.
18 December 2023
The healthcare professionals and the whole team at Home Instead were professional, and caring and went above and beyond what I expected from a care-at-home team. Without all of them, it wouldn’t have been possible to keep Mum at home during her period of poor health.
25 June 2023
I feel that all staff and management are very friendly, helpful and have good sense of humour. Makes me feel very at ease. Everyone is happy and relaxed. I am more than happy with the service. I would recommend them anytime.
22 May 2023
The team at Home Instead has provided first class care to our parents who are in their late 80s, early 90s, and in particular to my father who suffers with Alzheimer's. From our introductory meeting, we were confident that they would be in safe and professional hands. The carers were all kind, compassionate and empathetic. The level of communication was high at all times and the team in the office was always efficient and more than happy to help. Our sincere thanks!
18 May 2023
The lovely ladies that cared for my dear mum were simply angels. So kind and caring nothing was too much trouble and they made her laugh. Which was lovely one member even made a handmade bed cover for her 98th birthday. I just wish they ran their own “care home.” They are brilliant.
18 May 2023
The manager and her team looked after my late father, who sadly died over two years ago. He was the main cater for my sister and needed care for himself in the last few years before he died at the aged 96. The Polegate team looked after him and my sister now aged 67. She has a learning disability and mental health and various medical problems. They bring her to her many medical appointments and do the weekly shopping and give her much-needed support. We are so grateful for all their help. A big thank you.
11 May 2023
Mum was 100 years old in December. All the staff kept her spirits going while she awaited that special card. Family members, neighbours and agency staff past and present helped make her day something to be remembered for a long time. When all the family had left her carers were there for her, looking after her with love and consideration. She looks forward to them coming and loves to chat and look over old photographs. As a family, we know she is in safe hands and as we ourselves are ageing it is peace of mind for us. As she is getting frailer we know everyone is taking extra care but she is where she wants to be, in her own home. The agency keep us informed as and when necessary but they handled all the daily aspects of her life efficiently.
07 May 2023
Am very happy with the care provided for my mum. The carers are all very professional and caring, which is the most important thing for me to know that my mum is happy and safe. They treat her with respect and kindness and manage to make her laugh, which is always welcome.
31 October 2022
The service this company provide is outstanding, the carers are professional, Friendly, caring and always go the extra mile. It is so important to know that my mother has the best care possible, by people that she trusts and calls her friends. The management team keep me up to date about Mum's care, and are always there for advice. I really like the link that staff write on that I have access to which says how Mum was on the visit, what they did for example went shopping, helped mum cook dinner, did a jigsaw. This enables me to have quality chats with Mum. I really think Mum and I would be lost without them.
28 April 2022
Home Instead has been a lifeline for my father. The caregivers are excellent and are flexible when necessary - they recently prolonged their visit at the weekend, without notice, in an emergency. Communication is excellent and any problems are dealt with promptly and efficiently. They have enabled my father to remain in his own home and give me peace of mind in knowing that he is well looked after. Thank you Home Instead.
23 March 2022
My mum has received care from Home Instead for nearly 3 years now. Her care workers have built a good relationship with her and support her in the way that suits her best and this has helped her maintain her health and she enjoys her visits socially. The office staff keep in touch with me when they need to and are always happy to help. Thank you!
11 March 2022
Home Instead offer a first class and professional care service, we have absolutely no complaints or issues. From the first time the 3 caregivers started working with my wife, each person was accompanied by a manager from Home Instead and signed off with their competency being agreed with their manager. As I have said, very professional.
12 November 2021
We arranged for Home Instead to provide support to my parents over the last couple of years. They were excellent and I do recommend them to anyone in a similar situation we were in - my parents wanting to remain at home and maintain their independence but struggling with the daily chores and routines. Home Instead were slightly more expensive than other agencies, but we were really pleased we made the decision to go with them. The carers were really supportive and flexible, particularly in times of crisis when one of my parents had to be rushed to hospital. On a couple of occasions, they stayed overnight, at very short notice, to support my father when my mother was admitted to hospital or when they both fell ill. They were happy to take my mother on short shopping trips and other visits. The paperwork was good, with a full record of each visit kept on file at home. The team back in the office, including the owners, were very helpful and supportive and got to know my parents.
18 July 2021
Home Instead stepped in quickly to provide care for our friend, aged 91. From the initial full care assessment at home to our friend deciding to enter residential care their service was outstanding. The initial assessment was thorough and kind. The assessor was exceedingly competent and intuitive as to what was needed to allow our friend to remain at home as long as possible. Our friend was guaranteed to have the same three caregivers throughout the week and she knew in advance who to expect every day. Because the initial assessment was so thorough our friend wasn’t asked every day about where things were or how she liked particular things done for her because the care plans were communicated so well between the team. The carers were truly amazing and soon tuned into our friend’s ways. They were kind and compassionate and cared for our friend in ways beyond that which were expected. Truly lovely carers and a great company care ethos.